How do a group of people with net experience dating back to the invention of the internet handle the NSA surveillance scandal? They formed a company dedicated to giving their users the privacy to browse the web without worrying about Big Brother watching.
The founders of Golden Frog, the company behind VyprVPN, incorporated in Switzerland due to their favorable privacy laws and their respect for the rights of internet users around the world. In addition to their local privacy laws, Switzerland has worked with other countries in the EU and with the United States to offer safe harbors which help to extend their privacy laws into other countries.
The creators of VyprVPN use 256-bit AES encryption to protect their users. Their zero-knowledge DNS ensures the system does not retain any logs of what you are doing online. The company also uses a variety of encryption protocols including OpenVPN, L2TP/IPsec, PPTP, and Chameleon. Also, all VyprVPN users have access to their NAT Firewall for an added layer of protection.
VyprVPN believes in providing fast internet no matter where you are connected. That is why they do not limit bandwidth at any time. They do not want throttle download or upload speeds to make it as fast as possible.
We tested several different servers to see how they compared. We started by letting VyprVPN select what they viewed as the fastest server for us. In comparison, the server they labeled as fastest was close to our regular service without the VPN.
We did notice that the further away from our location that the service slowed down. Norway seemed to be the slowest for us, while Hong Kong wasn’t much faster. Of course, while surfing web pages while connected to Hong Kong, there were sites we could not visit.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
When it comes to server options and locations, VyprVPN has over 700 servers in 62 countries. They also boast over 200,000 IP addresses on these combined servers, which allows for a higher connection rate.
One of the things we liked best about the servers was that VyprVPN owns all their servers. They do not lease space from a third party for usage, giving their users an extra security guarantee when it comes to surfing the web.
If you have the premium plan, you will have access to the Chameleon Protocol servers. These servers are perfect for bypassing strict VPN blocks, whether you’re visiting China or trying to watch your favorite Netflix shows.
We liked that we could select the server we wanted to use when connecting to the VPN. VYPR allows you to choose your favorite servers and save them in your profile. Additionally, if you are looking for the fastest server to connect quickly, the VYPR app automatically loads that one as the default, so you don’t have to go looking for it. However, if you want to choose your server, they do have the ping times listed next to each one, so you can find the fastest server.
Downloading the application was straightforward and simple. Once we signed up for an account the system suggested which application was best for our operating system. However, we could have picked from the list of apps. Once downloaded, the by following the onscreen prompts we had it installed within a couple of minutes.
There is no need to customize VyprVPN for it to run correctly on your computer. For the less than tech-savvy, this is a blessing. However, we were pleased to find in the options menu the ability to make quite a few adjustments if we needed. Tech gurus will enjoy being able to customize DNS settings.
We tested several websites to see how well they loaded using the VPN. The fastest, according to VYPR, did load pages quickly. The servers in the United States allowed us to stream for Netflix and BBC America. Servers outside the United States gave us a proxy error, blocking us from viewing. The various US servers we tested did not give us any buffering issues when watching our shows on Netflix. Unfortunately, we could not watch Hulu, as Hulu blocks all proxy servers.
It was a little frustrating to see that when we tried to use our Outlook application, Gmail blocked connection due to the VPN. However, if we logged in using Google’s website, we received no notification of an unknown log in attempt.
We were disappointed to see that the free trial was limited to just three days. While it did give us time to evaluate their service, it would have been nice to have a little bit longer to check out speeds at not only different times of the day but if days of the week made a big difference.
When it comes to customer support, there are a few ways to find answers to your problems. You can search the Knowledge Base. While it does have many answers to basic questions, it lacks on some of, what we viewed, may have been the most commonly asked questions.
VyprVPN also has a support ticket method, where you can email support and receive an answer via email. They get back to you within 24 hours. However, this may be a bit problematic for those using the free trial to test out the service. Their free trial only lasts three days, and then they charge for service.
For answers quickly from a live professional, it’s best to use the live chat feature. We were happy to see that feature as many companies don’t always have a way to talk to someone and receive help almost immediately. We decided to ask a few questions about their refund policy and streaming. When We logged into the chat, we were 10th in line. The screen regularly updated to let us know as our position dropped. However, it took 45 minutes for us to chat with someone.
When we finally got a chance to speak with someone, we asked about the refund policy, as we could not find it listed. They referred us to their terms-of-service page which only listed what happens if they terminate your account for policy violations. The tech did clarify that they do offer to consider refunds on a case-by-case base for all other reasons for account termination.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
For personal use, there are two different pricing plans. The basic plan allows for three devices to connect simultaneously using the same account. The Premium plan offers five simultaneous connections, VPN cloud, and Chameleon protocol. You can choose for monthly or annual billing for either plan when you sign up. Billing begins at the end of your three-day free trial.
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