CyberGhost VPN 2020 Review: 100% Safe but There's a Catch

What do we look at?

CyberGhost VPN Overview October 2020

I was curious to learn why CyberGhost is often ranked behind NordVPN and ExpressVPN, especially since it offers premium features at lower prices. Plus it’s even more affordable now with the current discount.

To determine whether CyberGhost is truly worth your money, I conducted in-depth tests on its speed, security, and privacy claims. I also enlisted the help of my colleagues based in countries with strict internet censorship (like China), so I could find out how powerful CyberGhost really is.

In short, I’m impressed by its excellent security, streaming, and torrenting features, although there are some areas to improve. CyberGhost doesn’t work in China, and I was disappointed by the lack of consistency between its desktop and mobile apps. However, I’m confident that you won’t find a better VPN at such a cheap price.

You can see my full testing results below, or skip ahead and try CyberGhost for yourself using the 45-day money-back guarantee.

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CyberGhost's Latest Deal October 2020: Get an 18-month subscription for the price of the 12-month plan — which means you get 6 months completely free! Prices start at only $2.75/month. See more information on this offer here.

No Time? Here’s a Quick Summary of Key Results

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CyberGhost Unblocks 35+ Streaming Platforms — Netflix, Amazon Prime Video, Hulu, Disney+, and More

CyberGhost is a good choice for streaming as it offers a range of optimized servers, which have been especially configured to unblock more than 35 streaming services. This includes Netflix, Amazon Prime Video, Hulu, Disney+, Kodi, HBO Max, BBC iPlayer, ESPN, and even niche options like Crunchyroll and Yle.

Only ExpressVPN and NordVPN can unblock a wider range of streaming platforms. The most impressive is NordVPN as it unblocks 400+ streaming sites, including those that CyberGhost can’t access (like DAZN). However, CyberGhost does make it much easier to find the best server for streaming on the app.

Screenshot of CyberGhost's optimized streaming servers on the Windows app
CyberGhost’s optimized servers makes it quick and easy to stream shows, movies, and live events

All you have to do is select a streaming service from the “For streaming” list and double-click to connect. Unlike many other VPNs, you don’t have to use trial and error in order to find a working server. This simplicity makes CyberGhost easy to navigate, even if you’re an absolute beginner when it comes to VPNs.

Watch Netflix and more with CyberGhost!

Netflix: Successfully Unblocked

I easily connected to Netflix US, UK, Germany, France, and Japan on CyberGhost’s optimized servers. My streaming quality was Ultra HD every time. The app even offers servers optimized for streaming Netflix on Android TV and Amazon Fire Stick!

More impressively, CyberGhost can unblock Netflix in even more countries on its regular servers. I successfully connected to local Netflix in Australia, Brazil, Canada, Greece, Hong Kong, and Italy. I was especially impressed with the Toronto-S402-i10 and Rome-S404-i06 servers, where I had Ultra HD-quality speeds of 40Mbps and above.

Screenshot of CyberGhost streaming The Irishman on Netflix
I connected to CyberGhost’s optimized Netflix US server to watch the movie The Irishman in Ultra HD

Helpful Tip: How to Avoid Netflix’s Ban on VPNs
Netflix is one of the trickiest streaming platforms for VPNs to unblock. If you’re still seeing Netflix’s proxy error message even though you’re connected to CyberGhost — don’t panic. A quick and easy fix is to clear your browser’s cache or switch to another server.

Stream Netflix with CyberGhost!

Amazon Prime Video: Successfully Unblocked

I tested CyberGhost’s optimized server for Amazon Prime Video in the US, and I easily connected within seconds. I watched the TV show This is Us in Ultra HD quality with less than 5 seconds of load time.

Even though there’s no optimized server for Amazon Prime Video UK, I successfully unblocked the site by connecting to the regular UK servers. I recommend the Manchester-S404-i12 server for the best speeds (my average is 25Mbps).

Screenshot of This is Us streaming on Amazon Prime with CyberGhost connected to a US server
I watched the show This is US on Amazon Prime Video US from my physical location in the UK

Watch Amazon Prime Video with CyberGhost

Hulu: Successfully Unblocked

I didn’t have any issues connecting to Hulu on its optimized server in the US. My speed was fast enough to stream the movie Mission: Impossible – Fallout in Ultra HD quality. I didn’t even notice any buffering or lag while watching the movie.

CyberGhostVPN works with Mission Impossible
CyberGhost’s optimized server for Hulu ensured zero connection errors or streaming interruption

Stream Hulu with CyberGhost!

Disney+: Successfully Unblocked

I connected to CyberGhost’s optimized Disney+ server in the US, and started streaming the movie Frozen 2 in Ultra HD quality. I didn’t experience any lag or buffering throughout the entire movie.

However, CyberGhost can only unblock Disney+ in the US. Personally, I think this is fine as the US library has the most shows and movies. If you want to stream local Disney+ content from other countries, I suggest either NordVPN or ExpressVPN as both services can unblock Disney+ worldwide.

Screenshot of Frozen 2 streaming on Disney+ with CyberGhost connected to a US server
I easily streamed Disney+ US in Ultra HD on CyberGhost’s optimized server in the US

Watch Disney+ with CyberGhost!

Kodi: Successfully Unblocked

While CyberGhost doesn’t have any optimized Kodi servers, every server I tested works with Kodi. When I wanted to unblock location-restricted add-ons, I simply connected to a regular server. For instance, Popcornflix is a Kodi add-on that only works in the US and Canada.

I tested Popcornflix on 10 servers in the US, and I enjoyed the best speeds on the Washington-S409-i12 and NewYork-S404-i41 servers. I didn’t even have to wait for my video to load.

Screenshot of A Long Way Down streaming on Kodi with CyberGhost connected to a US server
CyberGhost’s US servers let me stream in HD quality with no buffering

Unblock Kodi add-ons with CyberGhost!

HBO Max: Successfully Unblocked

CyberGhost offers an optimized server for HBO Now, which unblocked HBO Max perfectly in my tests. It took less than 5 seconds to connect, after which I successfully streamed the TV show Game of Thrones with only 1–2 seconds of buffering.

Screenshot of Game of Thrones streaming on HBO Max and CyberGhost connected to a US server
I experienced very minimal buffering and zero lags when I streamed HBO Max with CyberGhost

Watch HBO Max with CyberGhost!

Important to know

Romania
2011
No
7
45 days guaranteed
windows mac linux android ios router

Contact Details

[email protected]
www.CyberGhostvpn.com

Speed8.3

Is CyberGhost Fast? (Yes for Local and Optimized Servers)

I ran speed tests from my location in the UK with a standard speed of 41Mbps. I found that CyberGhost is extremely fast but only when I connect to servers nearby. Unfortunately, my speeds slowed down as I connected to servers further and further away. For consistently fast speeds, I recommend either NordVPN or ExpressVPN.

Speed Test Results

During my tests, I connected to multiple servers in the US, UK, Belgium, France, Germany, Greece, Canada, Japan, and Australia. As is the case with most VPN services, I experienced the fastest speeds on servers close to my physical location.

However, I was surprised by the slowdown when I connected to servers more than 9,000km away. My speed dropped by 70% on servers in Japan! Even though the dramatic speed difference isn’t ideal, CyberGhost does have the largest VPN server network on the market. This means there’s a very high chance that you’ll always have multiple server options near your location — no matter where in the world you are.

Graph displaying the slowdown in CyberGhost's speeds when connected to a range of servers between 100km and 17,000km away
CyberGhost offers the fastest speeds on servers close to my physical location

Luckily, my speed test results were much better on the optimized servers. I suggest you always connect to an optimized server when streaming and torrenting. It’s faster than the regular servers every time, and will help you avoid any annoying buffering or lag.

Graph showing a speed test comparison between CyberGhost VPN's optimized servers for streaming and torrenting and its regular servers
I ran speed test comparisons between CyberGhost’s regular servers and its optimized servers

Get fast, smooth streaming with CyberGhost

Is CyberGhost Fast Enough for Gaming? (It Depends)

As an avid gamer, I know the importance of fast connection speeds and ping time. Ping is especially important because a low ping results in less lag during gameplay. This is crucial for keeping up with teammates and avoiding any lag — even a few seconds could cost the entire match!

That’s why I was impressed with CyberGhost’s performance when I tested it out with the game Left 4 Dead 2. I didn’t have any lag and the resolution was high quality. My download speed was an impressive 30Mbps and my ping was only 7ms!

The only catch is that I had to connect to the nearest server for the best speeds. Unfotunately, when I tested servers nearly 10,000km in the Philippines, my ping was completely different at 246ms. In fact, the speed was so slow that I had to stop playing entirely.

As a result, I recommend choosing a server nearby for the best gaming experience. Just use CyberGhost’s “Best location” feature, which automatically selects the fastest available server near you.

Screenshot of Left 4 Dead 2 playing with CyberGhost connected to a UK server
I didn’t have any lagging or buffering when I connected to the closest CyberGhost server

Enjoy fast gaming with CyberGhost!

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers9.0

Largest Server Network (6,300+ Servers in 90+ Countries)

CyberGhost has the biggest server network out of any VPN — NordVPN is the only other service to offer over 5,000 servers. This makes CyberGhost an ideal VPN if you need to connect to a specific geographic location. When there are more servers available, you have a higher chance of connecting to a fast server in your chosen country.

In terms of server locations, only ExpressVPN surpasses CyberGhost as it offers servers in 94 countries. However, CyberGhost’s breadth of locations is still incredibly impressive. While the majority of servers are based in the US, UK, and Europe, I was pleased to see a sizable number in Africa and South America.

CyberGhost is transparent about using virtual servers to provide coverage in countries with poor internet privacy laws or infrastructure. This includes Algeria, China, Kazakhstan, Russia, and Saudi Arabia. Virtual servers in these locations provide you with faster speeds and less security risks than a physical server.

With over 6,300 servers available, CyberGhost organizes its enormous server network into specialty categories to make it easier to select the best server for your needs. This includes the NoSpy servers in Romania, which are solely managed by internal staff, as well as its optimized servers for torrenting and streaming.

Try CyberGhost for free for 45 days!

Is CyberGhost Good for Torrenting? (Yes!)

CyberGhost is one of the best VPNs for torrenting on Windows and Mac. You can connect to a range of torrenting servers, which have been optimized for secure peer-to-peer (P2P) file-sharing. Unfortunately, the servers aren’t available on the mobile apps, so you’ll need to conduct all P2P activity on desktop devices.

Screenshot of CyberGhost's optimized torrenting server menu on the Windows app
The optimized servers are only available in countries where torrenting is legal

You can choose a server from a list of 70+ countries — each location displays the number of users, load percentage, and the physical distance of the server. To find a server with the best torrenting speeds, simply choose a location with the least number of users, lowest load percentage, and closest distance. It’s a quick and easy process, and you don’t have to waste time testing different servers. If you find any servers that work particularly well for you, you can add it to the “Favorites” list in the app.

When I tested the fastest server for me (London, UK), my speeds were blazing-fast at 55Mbps. It only took 4 minutes to finish downloading a 5GB file on qBittorent! While I was waiting, I ran a leak test to check that my real IP address was safely hidden — and no leaks were detected.

Screenshot of leak test results while connected to CyberGhost VPN's torrenting server in the UK
CyberGhost has in-built protection against IP, WebRTC, and DNS leaks

I even tested the kill switch by turning the VPN off — and the app automatically blocked my internet traffic until I reconnected to the server. This set of security features, as well as CyberGhost’s military-grade encryption and no-logs policy, makes my internet traffic completely anonymous. Better still, CyberGhost is based in Romania, which is a torrenting-friendly country with no data retention laws.

Torrent anonymously with CyberGhost!

Does CyberGhost Work in China? (No)

I don’t recommend CyberGhost for China. During on-the-ground tests, the app wouldn’t even launch so it was impossible to log in.

When I spoke to the customer support team for troubleshooting assistance, it was confirmed that CyberGhost can’t guarantee a working connection in any country with restrictive internet laws. This not only includes China, but also Saudi Arabia and the United Arab Emirates. In addition, CyberGhost’s VPN traffic is often blocked in countries with moderate internet censorship, such as Egypt, Syria, and Turkey.

I recommend ExpressVPN if you want to overcome government firewalls and censorship (plus you can try it for free for 30 days). It’s one of the only VPNs that reliably works in China and easily unblocks restricted sites like Facebook, Wikipedia, Gmail, Google, and more.

Security Features

Military-Grade Encryption

CyberGhost uses 256-bit AES encryption on all its servers. This level of encryption is impossible to crack, and it’s the same standard used by militaries and other government agencies to safeguard sensitive material.

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3 Security Protocols — OpenVPN, IKEv2, and WireGuard Available

CyberGhost offers the industry-standard OpenVPN and IKEv2 protocols, as well as the latest WireGuard protocol. I personally prefer OpenVPN and IKEv2, as both protocols are fast, secure, and have no known vulnerabilities to date. WireGuard does offer faster speeds, but I’d wait until this protocol is more established as unknown security flaws could still be uncovered.

Unfortunately, some protocols are only available on certain apps. IKEv2 is only available on iOS, Mac, and Windows. You can only use OpenVPN on Android, Windows, Linux, and smart TVs (you need a third-party OpenVPN app for Mac and iOS, like Tunnelblick).

The latest WireGuard protocol is only supported on iOS and Linux. I spoke to CyberGhost’s development team, who reassured me that it’ll be launched shortly across all the apps. If you don’t want to wait, NordVPN offers WireGuard on Android, iOS, Windows, Mac, and Linux.

Stay safe with CyberGhost!

NoSpy Servers — Privately Owned For Maximum Security

The NoSpy servers are one of CyberGhost’s most unique features. This is a range of highly-secure servers located at the company’s headquarters in Romania, which are all entirely managed and operated by internal staff. In contrast, most VPN services use third-party companies to host their VPN servers, which increases the possibility of external security risks.

However, you’ll have to compromise on speed as the NoSpy servers are quite slow. When I ran speed tests on the faster server (2 users and 4% full), my connection slowed down by a dramatic 58%. As a result, I recommend the NoSpy servers for secure browsing only (even though torrenting is supported on some of the servers).

On the Windows app, you can find the NoSpy servers on the server menu. The Mac app doesn’t have a dedicated menu — you’ll have to search for Romania in the “All Servers” list and scroll down to the bottom to find the NoSpy servers.

Screenshot of CyberGhost VPN's NoSpy servers on the Windows and Mac apps
Connect to a NoSpy server if you want maximum security and privacy

The NoSpy servers are also available on the mobile apps for iOS and Android. Similar to the Mac client, there is no dedicated tab — you’ll need to scroll to the end of the server list in Romania.

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In-Built Leak Protection — Passed All Tests

Even when a VPN connection is established, data leaks can still occur and your real IP address can become visible. That’s why I tested CyberGhost for in-built leak protection using the independent site IPLeak.net.

I ran tests on 10 random servers in different countries, including the US, Canada, Australia, Japan, and Greece. I’m happy to say that CyberGhost passed every test with zero DNS, IPv6, or WebRTC leaks.

Screenshot of IP and DNS leak test result with CyberGhost connected to a US server
I didn’t have to worry about data leaks while connected to CyberGhost’s servers

Automatic Kill Switch — Successfully Secures Traffic At All Times

A kill switch is a must-have feature for any premium VPN, and CyberGhost has it available on every app. The kill switch blocks all internet traffic if the VPN connection ever becomes unsteady or you’re switching between servers.

While some VPNs require you to manually turn the kill switch on, CyberGhost’s kill switch is automatically active as soon as you connect to a server — there’s no need to toggle it on and off. I appreciate this as it ensures my online activity is protected at all times.

Stay safe online with CyberGhost!

Split Tunneling — Only for Windows and Android

The split tunneling feature lets you choose certain sites and apps to bypass CyberGhost’s connection. I find it particularly useful when I want to browse local sites and unblock overseas content at the same time.

To test this feature, I added Amazon.co.uk to the “Exceptions” list on the Windows app and then I connected to a US server. I’m happy to report that I successfully shopped on Amazon UK while streaming the film The Irishman on Netflix US. I performed the same test on my Android device (I added the Amazon app to the “App Split Tunnel” list under the “Smart Rules” section), and I was successful once again.

Screenshot of CyberGhost VPN's split tunneling feature on the Windows app
Split tunneling lets you choose as many sites as you want to bypass the VPN

Unfortunately, split tunneling is only available on the Windows and Android apps. It’s disappointing that this feature isn’t supported on iOS or Mac devices — I’d like to see split tunneling become available for Apple users in the future.

Compatible With Tor — But Expect Slower Speeds

CyberGhost works well with Tor (The Onion Router). In my tests, I connected to a UK server and then launched the Tor browser. This ensured that not even Tor could see my real IP address.

You’ll have to be patient as your speeds will decrease when you use a VPN with Tor — but it’s the only way to ensure you’re completely anonymous. To reduce further lag, I recommend using the “Best location” quick connect button to connect to the fastest available server.

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Blockers for Malware, Trackers, and (Some) Ads

CyberGhost offers 3 separate blockers against ads, malicious websites, and web trackers on the Windows, Android, and Mac apps.

Screenshot of CyberGhost's ad, malware, and online tracking blocker on the Windows app
CyberGhost’s ad blocker will only remove ads if it contains viruses or other type of malware

The malware and tracking blocker worked well during my tests, but I was less satisfied with the ad blocker. CyberGhost’s ad blocker only removes ads if they contain malware, which means I could still see ads when I streamed YouTube videos and visited news sites like the Daily Mail.

If you want to avoid all ads entirely, you’ll need to invest in a trustworthy third-party ad blocker. I also recommend this option if you have an iPhone or iPad — unfortunately the ad, malware, and tracking blocker isn’t available on the iOS app.

Extra Features for Maximum Online Security

WiFi Protection — Best for Public WiFi Hotspots

I rarely see WiFi Protection offered by VPNs, but I always find it extremely useful. This feature allows CyberGhost to launch automatically (or ignore) on certain WiFi networks. For example, I set my iPhone XS to “Always Connect” to CyberGhost whenever I’m using unsecured public WiFi. Many WiFi hotspots are incredibly easy to hack, so it’s a big privacy risk — unless I’m already using a VPN.

Screenshot of CyberGhost's WiFi protection feature
The app allows you to configure CyberGhost to activate on certain WiFi connections

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Automated HTTPS Redirect — Ensures Safe Internet Browsing

This feature forces every website you visit to use HTTPS (the secure version of HTTP), which protects you from potentially malicious sites.

Screenshot of CyberGhost VPN's automated HTTPS redirect feature on the Windows app
HTTPS is much more secure than HTTP, so I highly recommend turning on this feature

Data Compression — Android Only

You can reduce the amount of bandwidth used by compressing images and app data. This feature is perfect if you’ve got a limited internet data package — although it’s only available on Android devices for now.

Secret Photo Vault — iOS Only

If you’ve got an iPhone or Pad, you can lock private photos and videos behind a PIN code or biometric login. This add-on is 100% free and included in every subscription.

Dedicated IP Address — Paid Add-On

You can get a personal IP address from the UK, US, France, Germany, or Canada. This helps you avoid CAPTCHAs and authenticating your details on certain apps or websites.

Password Manager — Paid Add-On

CyberGhost has partnered with PassCamp Password Protection, which safely stores all your passwords in an encrypted cloud. You can create an account at a discounted rate when you sign up for a VPN subscription.

Stay safe online with CyberGhost!

Privacy Features

Located in Romania and Outside the 5/9/14 Eyes Alliance

The company’s full name is CyberGhost SA and it’s based in Romania. This is an ideal location for a VPN as there are zero data retention laws and it’s outside the jurisdiction of the 5/9/14 Eyes Alliance. This alliance is an intelligence-sharing network between the US, Canada, UK, Australia, New Zealand, France, Germany, and 7 more countries.

CyberGhost is owned by cybersecurity firm Kape Technologies, which is headquartered in the Isle of Man. Contrary to popular belief, the Isle of Man isn’t under the jurisdiction of the UK, EU, or any of the 5/9/14 Eyes countries. In fact, it’s a top location for a cybersecurity company. The Isle of Man is a self-governing region with its own legal system and strong data protection laws.

Kape Technologies also owns Private Internet Access and ZenMate. I thoroughly checked their privacy policies and I’m satisfied that each VPN operates as a separate entity.

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Strict No-Logs Policy

Many VPNs claim to be a no-logs policy, but it’s disappointing how often I discover that it’s just a marketing slogan. I’m pleased to say that CyberGhost has a strict no-logs policy that truly protects the privacy of its users.

None of your search history or other online activities are logged when you’re connected to a server. CyberGhost doesn’t even keep connection logs, which I can’t say for competitors like HMA and Hotspot Shield.

Screenshot of CyberGhost VPN's privacy statement on its website
I read CyberGhost’s privacy policy to verify it’s truly a no-logs VPN

However, your name, address, email address, and payment information is required upon signup. None of your personal details are ever linked to your VPN activity, although it is used to communicate with users, improve the service, and to uphold the Terms of Service.

I find this last point is the most controversial aspect of the privacy policy. It explicitly states that CyberGhost will share any information it has with legal authorities if you’re caught breaking the law (it’s in breach of the Terms of Service).

Screenshot of CyberGhost's privacy policy on its website stating that the VPN does collect some personal data
CyberGhost’s Terms of Service doesn’t condone any illegal activities from its users

This sounds alarming on the surface, so I conducted further investigations — and I’m reassured that there’s no reason to be concerned. CyberGhost’s no-logs policy ensures that zero online activity can be traced back to specific users. In 2019, this was confirmed in a data leak through Typeform (a third-party vendor used for conducting online surveys). In total, 120 email addresses and 14 usernames were exposed. However, no passwords or other private data leaked as CyberGhost doesn’t store this information to begin with.

If you’d prefer to avoid sharing any personal data, you can always sign up completely anonymously. Just register with a throwaway name and email address, and pay with Bitcoin or cash from a third-party retailer.

Protect your online privacy with CyberGhost!

Transparency Reports Prove Commitment to Privacy

I was impressed to learn that CyberGhost was the first VPN company to launch a Transparency Report. Even though many companies have since followed suit (like Windscribe and TunnelBear), only CyberGhost has committed to publishing its Transparency Report every 3 months.

I carefully read the latest Transparency Report, which includes every request for information from law enforcement agencies. It includes mostly copyright infringement claims, malicious activity flags, and police requests. The report shows that despite such frequent requests for data, CyberGhost has zero logs to provide due to the strict no-logs policy.

After reading through the report, I’m satisfied that CyberGhost goes to great lengths to protect the privacy of its users.

Stay safe and anonymous online with CyberGhost!

Minor Con: No Independent Security Audit

CyberGhost’s safety processes are audited and verified by QSCert each year. However, there have been no independent audits to date.

Many leading VPNs have commissioned external audits of their servers, security features, and privacy practices, including NordVPN and ExpressVPN. I’d like to see this type of third-party validation from CyberGhost in the future.

Server Locations

Albania
Argentina
Australia
Austria
Belarus
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
Chile
Colombia
Costa Rica
Croatia
Cyprus
See all supported locations...

User Experience9.7

CyberGhost supports an impressive range of devices, with native apps for Android, iOS, Windows, Mac, Linux, Amazon Fire TV, Amazon Fire Stick, Android TV, and even routers. Plus you can download browser extensions for Chrome and Firefox, and install Smart DNS if you’ve got an Apple TV, Xbox, or PlayStation.

Native Apps for Windows and Mac — Packed With Features and Easy to Use

CyberGhost offers one of the most user-friendly apps for Windows and Mac. The app allows you to instantly connect to the best available server for streaming, torrenting, or simple browsing. It took me under 5 minutes to sign up for a plan, download and install the software, sign in to my account, and connect to a server.

As soon as you launch the app, you’ll see the “Best server location” button. Simply click on the power button and the app will automatically connect you to the fastest available server.

Screenshot of CyberGhost VPN's quick connect
You can connect to a server within seconds on the CyberGhost app

If you want to choose a specific server, the servers are organized in lists depending on what you need. On the Windows app, these lists include: “All Servers”, “NoSpy servers”, “For torrenting”, and “For streaming”. The Mac app offers the same servers but only in 3 lists: “All Servers” (you need to manually search for the NoSpy servers here), “For downloading” (the equivalent of “For torrenting” on Windows), and “For streaming”.

Comparison of CyberGhost VPN's apps for Windows and Mac
CyberGhost’s native apps for Windows and Mac have slightly different layouts but both are easy to use

On both Windows and Mac apps, you can connect to a server by typing in the country’s name in the search bar. Alternatively, you can go to the “All Servers” section for a full list of available countries. You’ll see the number of users on each server, as well as the distance from your location and load percentage. To manually connect to the faster server, make sure you select a nearby server with a low number of users and load percentage.

The setup is similar on the optimized servers for torrenting and streaming. To save time on future connections, you can simply add a specific server to your “Favorites” list. If you want to adjust the security settings and privacy features, you can click on the cog icon on the top-right side or visit the dedicated sections on the left-hand tab.

I highly recommend both Windows and Mac apps if you’re a fan of streaming or torrenting. However, I’m more impressed by the Windows app as the layout is easier to navigate.

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Dedicated Apps for Android and iOS — Android is the Winner

While most VPNs offer less features on their mobile apps than desktop, I’m still disappointed by CyberGhost’s lack of consistency between apps. Neither the iOS or Android app have optimized servers for torrenting or downloading. The iOS app even lacks the ad, malware, and tracker blockers, as well as the split tunneling feature.

If you have an iPhone or iPad, I recommend relying on the desktop app instead. If you want a feature-rich app for iOS, then I suggest either NordVPN or ExpressVPN.

Browser Extensions for Chrome and Firefox — 100% Free to Download

It’s completely free for anyone to download CyberGhost’s browser extensions (you don’t even need to create an account!). More importantly, both browser extensions are secure. I found zero leaks during my tests and my real IP address was successfully hidden each time. I could even stream Netflix US even though I’m in the UK!

However, there are some limitations. You won’t get full VPN protection as the browser extensions are actually a proxy. This means your internet traffic isn’t protected by advanced VPN encryption and security protocols. As a result, I wouldn’t advise torrenting or conducting any sensitive online activities. Plus you can only choose from 4 server locations, which might be an issue if you need to connect to a different country.

Screenshot of CyberGhost VPN's browser extensions for Chrome and Firefox
CyberGhost’s browser extensions are a convenient way to unblock location-restricted content

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Other Platforms Supported — Linux, Android TV, Amazon Fire TV, Fire Stick, and Routers

CyberGhost has custom apps for Linux (Ubuntu, Fedora, Linux Mint, CentOS, PopOS, and Kali), Android TV (Lollipop 5.0 or higher), Amazon Fire devices (at least Fire OS 4.6). It’s also compatible with routers supporting OpenVPN.

You can check the step-by-step installation guides on the website, which offer instructions for specific routers. Another option is to buy a FlashRouter with the CyberGhost app already pre-installed. I recommend this choice if you’ve new to VPNs as you won’t have to worry about making any mistakes during setup.

Try CyberGhost for 45 days for free!

Smart DNS Available — For Apple TVs, PlayStation, and Xbox

You can install Smart DNS on all devices without native VPN support, like some smart TVs, Apple TV, and game consoles. This is similar to a proxy server — Smart DNS hides your real IP address by rerouting your internet connection through a DNS server.

Unfortunately, CyberGhost only offers Smart DNS locations in the US and UK. If you want to connect to more countries, I recommend installing the VPN onto your router instead. This workaround allows you to access every CyberGhost feature on all internet-connected devices in your household.

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Connect 7 Devices at the Same Time

You can connect up to 7 devices on a single CyberGhost subscription, which is above the industry average. In contrast, top-notch services like NordVPN and ExpressVPN only offer 6 and 5 connections respectively. I was especially curious to test this feature as most VPNs slow down with every connected device.

That’s why I ran tests while connecting 2 Windows computers, MacBook Pro, iPhone XS, Samsung Galaxy smartphone, and 2 iPads to my CyberGhost account. I was pleasantly surprised to discover that my speed only dropped by 20%, which is a negligible slowdown. I didn’t experience any connections issues either. This makes CyberGhost an ideal VPN if you want to protect multiple devices at home and work.

Support9.5

I tested CyberGhost’s live chat feature and email support, and I was impressed with the high quality of customer service. I got fast and helpful responses every time — whether I needed help installing WireGuard onto my iPhone or if I was struggling to connect in China.

Tested: 24/7 Live Chat

I found live chat is the fastest way to get in touch with customer support. I never had to wait for more than a minute to connect to a representative, even when I sent chat requests at different times throughout the day. In total, I spoke to 4 representatives and I received friendly and detailed replies each time.

You can speak to CyberGhost over 24/7 live chat in English, French or German.

Screenshots of CyberGhost live chat
I asked CyberGhost for details about the latest WireGuard protocol over 24/7 live chat

Try CyberGhost for free for 45 days!

Tested: Email Support

I sent multiple emails to the customer support team and I always received a detailed response within 24 hours. I even sent messages from a throwaway email address, so I could test CyberGhost’s service if I wasn’t an existing customer. I’m happy to say that I didn’t see any differences in response speed or support.

While I don’t advise sending emails for urgent technical issues (try 24/7 live chat instead), it’s a reliable option if you don’t have time-sensitive questions.

Online Troubleshooting Guides and Tutorials

CyberGhost offers extensive “Support” guides on its website in 12 languages, including English, Spanish, Russian, Japanese, and Korean. There are answers to common technical issues, as well as installation instructions for specific devices and models.

I was particularly impressed to see that every page is regularly kept up-to-date, with a dedicated “Announcements” section so customers are aware of the latest features. This is the level of transparency and dialogue that I like to see in a quality VPN.

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How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing9.6

Advanced Tip: If you want to get the best possible price on your CyberGhost subscription, I recommend you check out this page to grab the best deal.

You can sign up for CyberGhost for 1 month ($12.99), 1 year ($5.99/month), 2 years ($3.69/month), or 3 years ($2.75/month). I recommend a long-term plan as you’ll get the best value for money. The 3-year plan is even one of the cheapest plans you can find on the market — especially if you’re lucky enough to score a hidden discount or seasonal deal!

However, the best part is the 45-day money-back guarantee. You won’t find a longer money-back guarantee for any other premium service. Even NordVPN and ExpressVPN only let you test out their services for 30 days risk-free. This makes CyberGhost ideal if you only need a VPN for a short time — you could use it entirely for free for over a month!

Payment Methods — Includes Bitcoin and Cash Payments

You can pay with a credit or debit card (Visa, MasterCard, and American Express), PayPal, or Bitcoin. For maximum anonymity, you can even buy a physical subscription box and pay with cash. This offer is only available at certain MediaMarkt, Saturn, and Amazon resellers across Europe, including Austria, Germany, and Switzerland.

Sign up for CyberGhost today!

Generous 45-Day Money-Back Guarantee

CyberGhost offers a 45-day money-back guarantee, which is the longest return policy of any premium VPN. In comparison, competitor VPNs offer money-back guarantees between 10 and 30 days. Better yet, CyberGhost’s refund policy is “no questions asked”, so you don’t have to provide a reason if you don’t like the service or simply change your mind.

I even tested the money-back guarantee myself by signing up for a 6-month plan. After using the service for 35 days, I requested a refund over 24/7 live chat. It was incredibly easy — I wasn’t asked to troubleshoot any issues or reconsider, which I’ve experienced when trying to cancel other VPN services. It took less than 1 minute for my refund to be approved, and I got my money back in a week.

Screenshot of CyberGhost's customer support representative approving a refund with the 45-day money-back guarantee over 24/7 live chat
It’s completely risk-free to use CyberGhost for 45 days and then ask for your money back

The 45-day money-back guarantee only applies to subscriptions of 6 months or longer, but you can still get a 14-day money-back guarantee if you choose a shorter plan.

Try CyberGhost for free for 45 days!

CyberGhost VPN offers the following plans

Final Verdict

I can see why CyberGhost is so popular as it beats the competition in many ways. I’m impressed by its powerful desktop apps for streaming and torrenting, especially at such affordable prices. Based on my investigations, I’m also satisfied with the company’s strong commitment to privacy and security.

However, CyberGhost doesn’t operate in China despite being one of the best VPNs on the market. In addition, I found the apps lack consistency when it comes to key features. I was particularly disappointed by the iOS app. It doesn’t support the OpenVPN protocol, split tunneling, torrenting and P2P, anti-malware protection, or ad blocking.

If you’re not affected by any of these downsides, then you’ll be more than happy with CyberGhost’s quality performance and low prices. You don’t have to take my word for it though — you can try out CyberGhost for yourself with the 45-day money-back guarantee. It’s a “no questions asked” refund policy, so it’s completely risk-free to sign up and use.

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FAQs

🤓 Is CyberGhost a safe VPN?

Yes, it’s safe. I’ve run all the security tests possible and I didn’t experience any leaks, which makes me confident that CyberGhost is a highly-secure VPN. You’ll be protected by an impressive suite of security features, which includes military-grade encryption, in-built leak protection, an automatic kill switch, and ad and malware blocker.

Plus CyberGhost’s strict zero-logs policy ensures your browsing history remains private at all times — none of your data is ever tracked or shared with anyone.

Stay safe with CyberGhost!

🤑 Can I use CyberGhost for free?

CyberGhost used to offer a free version of the VPN, but it was discontinued in 2018. However, you can use CyberGhost for free with the 45-day money-back guarantee. You’ll get unlimited access to all its premium features for 45 days — just remember to request a full refund before the end of the period.

Another option is to download the 100% free browser extensions for Chrome and Firefox, which allows you to connect to servers in the US, Germany, Netherlands, and Romania.

Try CyberGhost for free for 45 days!

😇 Is CyberGhost legal?

Yes, CyberGhost is a legal service but you shouldn’t use the VPN to commit illegal crimes. This could include hacking into computers or selling copyrighted material. You also need to be careful in countries with strict internet regulations. For instance, China, Iraq, Russia, Saudi Arabia, and Turkey discourage (and even ban) the use of VPNs. I advise you to carefully check your local laws before downloading and using a VPN.

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