CyberGhost VPN 2022 Review: 100% Safe but There's a Catch

What do we look at?

🚀Speed 9.0 / 10
📍Servers 10 / 10
👍User Experience 9.0 / 10
📞Support 10 / 10
🏷️Pricing 10 / 10
Disclosures:
Our Reviews

WizCase includes reviews written by our experts. They evaluate the products/services in accordance with their professional standards.

Ownership

Kape Technologies PLC, the parent company of Wizcase, owns ExpressVPN, CyberGhost, ZenMate, Private Internet Access, and Intego, which may be reviewed on this website.

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Reviews standards

The reviews published on Wizcase are written by experts that examine the products according to our strict reviewing standards. Such standards ensure that each review is based on the independent, professional and honest examination of the reviewer, and takes into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings we publish may take into consideration the affiliate commissions we earn for purchases through links on our website.

CyberGhost VPN Overview July 2022

CyberGhost is a popular VPN, so I was curious to learn why it’s often ranked behind competitors like ExpressVPN — especially since it has premium features at low prices. In fact, CyberGhost is even cheaper with the current discount.

To determine whether CyberGhost is truly worth your money, I conducted in-depth tests on its security, speed, and privacy claims. I also looked into whether the company can be trusted. I even enlisted the help of my research team based in countries with strict internet censorship (like China), so I could find out how powerful CyberGhost really is.

In short, I’m impressed by CyberGhost’s excellent security, streaming, and torrenting features — and after extensive review, I’m satisfied with its privacy practices and company history.

Of course, there are some areas to improve. CyberGhost doesn’t work in China, and I was disappointed by the lack of consistency between its desktop and mobile apps. However, I’m confident that you won’t find many better VPNs at such a low price.

You can see my full testing results below or try CyberGhost with the 45-day money-back guarantee. It’s completely risk-free to get your money-back if you change your mind. I tested the refund policy myself — and my request was granted in only 1 minute over 24/7 live chat and the money returned to my account in a week.

Try CyberGhost risk-free!

In a Hurry? Here’s a Quick Summary

CyberGhost Unblocks 35+ Streaming Platforms (Netflix, Amazon Prime Video, Hulu, Disney+, and More)

CyberGhost has optimized servers specially configured to unblock more than 35 streaming services. This includes Netflix, Amazon Prime Video, Hulu, Disney+, Kodi, HBO Max, BBC iPlayer, ESPN, fuboTV, YouTube TV, Paramount+, EuroSport, Peacock, Foxtel, Canal+, Globo, Crunchyroll, Yle, and more.

Only ExpressVPN can unblock a wider range of streaming platforms (like DAZN). However, CyberGhost makes it much easier to find the best server for streaming within the app.

Screenshot of CyberGhost's streaming-optimized servers on the Windows app
CyberGhost’s optimized servers make it quick and easy to stream shows, movies, and live events

All you have to do is select a streaming service from the “For streaming” list and double-click to connect. Unlike many other VPNs, you don’t have to use trial and error in order to find a working server. This simplicity makes CyberGhost easy to navigate, even if you’re an absolute beginner when it comes to VPNs.

Netflix: Successfully Unblocked

CyberGhost’s optimized servers work with Netflix US, UK, Germany, France, and Japan. The streaming quality was Ultra HD every time. The app even offers servers optimized for streaming Netflix on Android TV and Amazon Fire Stick!

More impressively, you can use CyberGhost’s regular servers to watch Netflix from even more countries. My team and I successfully connected to local Netflix libraries in Canada, Greece, and Belgium with CyberGhost, although we failed to connect in some other locations including Australia, Poland, and the Netherlands.

CyberGhost unblocked the show The Irishman in Ultra HD on its optimized Netflix US server

Amazon Prime Video: Successfully Unblocked

I tested CyberGhost’s optimized server for Amazon Prime Video in the US, and I easily connected within seconds. I watched the TV show This is Us in Ultra HD quality with less than 5 seconds of load time.

I asked a colleague to check the optimized Amazon Prime UK server from Central Europe. They quickly connected and watched Clarkson’s Farm — with just 2 seconds of buffering and great image quality.

I watched This is US on Amazon Prime Video US from my physical location in the UK

Hulu: Successfully Unblocked

I didn’t have any issues connecting to Hulu on its optimized server in the US. My speed was fast enough to stream the movie Palm Springs in Ultra HD quality. I didn’t notice any buffering or lag while watching the movie.

CyberGhost’s optimized server for Hulu ensured zero connection errors or streaming interruption

Disney+: Successfully Unblocked

I connected to CyberGhost’s optimized Disney+ server in the US and started streaming the show The Mandalorian in Ultra HD quality. I didn’t experience any lag or buffering throughout the entire episode.

However, you can only use CyberGhost to watch the US and Italy libraries (plus via Hotstar India). Personally, I think this is fine as the US library has the most shows and movies, and the Italian server will offer better speeds to those further east. If you want to stream local Disney+ content from more countries, I suggest ExpressVPN since its global servers all work with Disney+.

I easily streamed Disney+ US in Ultra HD on CyberGhost’s optimized server in the US

HBO Max: Successfully Unblocked

CyberGhost offers an optimized server for HBO Now, which unblocked HBO Max perfectly in my tests. It took less than 5 seconds to connect, after which I successfully streamed Game of Thrones with only 1–2 seconds of buffering.

I experienced very minimal buffering and zero lag when I streamed HBO Max with CyberGhost

BBC iPlayer: Successfully Unblocked

I’ve read reviews that mention CyberGhost doesn’t work with BBC iPlayer. However, I successfully unblocked it on my first attempt while connected to CyberGhost’s UK streaming server optimized for BBC iPlayer. Server speeds were great, taking less than 5 seconds to buffer Killing Eve in HD and the quality didn’t show any signs of deteriorating during the episode.

CyberGhost unblocked BBC iPlayer on the first attempt and streamed Killing Eve in high quality

Kodi: Successfully Unblocked

While CyberGhost doesn’t have any optimized Kodi servers, every server I tested works with Kodi. When I wanted to unblock location-restricted add-ons, I simply connected to a regular server. For instance, Popcornflix is a Kodi add-on that only works in the US and Canada.

I tested Popcornflix on 10 servers in the US, and I enjoyed the best speeds on the Washington and New York servers. Even from the UK, there seemed to be zero buffering of my content. The Android app was easy to set up on my Android TV and thanks to its lightweight design, I didn’t detect any noticeable slowdown.

CyberGhost works with Kodi
CyberGhost’s US servers let me stream in HD quality with no buffering

DAZN, ITV, Channel 4, and More: Blocked

While I couldn’t test CyberGhost with all streaming platforms, there were a few notable platforms where I couldn’t get it working at all. These include DAZN, ITV, Channel 4, Sky Go, and TF1 — if you need access to these, you can use ExpressVPN as an alternative.

I’ve seen conflicting reports online about CyberGhost’s ability to work with DAZN and Sky TV specifically. While I couldn’t get either to work, I reached out to CyberGhost’s customer support to get confirmation. The agent I spoke with verified that CyberGhost currently doesn’t support DAZN or Sky TV as of July 2022.

Speed9.0

Is CyberGhost Fast? (Yes for Local and Optimized Servers)

I ran speed tests from my location in Barcelona, Spain, where my ISP provides me with a standard speed of 600Mbps. CyberGhost offers good speeds but primarily with nearby servers. Unfortunately, my speeds almost always slowed down as I connected to servers further and further away.

Even still, I was surprised by the slowdown when I connected to servers more than 9,000km away. My speed dropped by 45% on servers in Japan! Although the dramatic speed difference isn’t ideal, it’s also quite usual considering the long distance. It’s important to note that CyberGhost has one of the largest VPN server networks on the market while still maintaining consistently good speeds. This means there’s a very high chance that you’ll always have multiple server options near your location — no matter where in the world you are.

I was slightly disappointed to find that initial server connection times are generally slow. Even when connecting to the closest server with the fast WireGuard protocol, I had to wait over 11 seconds for it to connect. For comparison, ExpressVPN took just 6 seconds on average.

Speed Test Results

These tests were carried out on a Mac running MacOS Monterey. To test the speed impact with multiple simultaneous devices, I simply added additional devices such as phones, tablets, or smart TV devices such as the Fire Stick. I then connected to Ookla speed test and ran multiple tests for each location to determine an average. During these tests, I connected to multiple servers in the US, UK, Belgium, France, Germany, Greece, Canada, Japan, and Australia.

To determine the various aspects of a server’s performance, I recorded a few key metrics.

  1. Download speed — The most important speed-related metric for overall usability — the higher the better!
  2. Ping (latency) — Ping measures the time it takes for a local command to reach the server and return an update back to you. You want this to be as low as possible, especially for activities like online gaming.
  3. Dropoff from base speed — All the speeds shown here only apply to me, so I’ve worked out the percentage difference between my base speed and the speed CyberGhost reached.

As expected, CyberGhost speeds were super-fast, allowing me to stream in 4k and torrent effortlessly.

screenshot of side by side speed tests alongside the CyberGhost app connected to different servers
CyberGhost’s speeds were super-fast on all servers I tested

Local Servers vs Distant Servers

CyberGhost offers a wide range of global servers to connect to. As you might expect, local servers generally offer significantly higher speeds and improved ping compared to more distant options. However, distant servers are far from unusable — they simply come with some trade-offs like higher ping and longer buffering while loading content.

bar graph showing CyberGhost's speeds connecting to different servers
CyberGhost offers the fastest speeds on servers close to my physical location

The “Best Server” option connected me to the nearby Barcelona location, which is what I would normally choose manually. The difference in speed compared to my baseline was negligible and I didn’t experience any noticeable slowdown.

When I connected to a server in London, there was a 35% dropoff in speeds compared to my base speed. This wasn’t too noticeable while browsing, but had an impact on loading times for media content.

Download Speed % Difference From Base Speed
Brussels — Belgium
(1064 km distance)
375,02Mbps -36,03%
London — UK
(1138 km distance)
379.49Mbps -35.27%
New York City — US
(6165 km distance)
302.58Mbps -48.39%
Tokyo — Japan
(10416 km distance)
321.77Mbps -45.11%

The New York City server is worth mentioning since I was surprised by just how much speeds dropped when connected to it. With a 48% drop from my base speeds, the impact was consistent and measurable, but it didnt’ impact my ability to stream or download files at decent speeds. There was a further drop in speed when I connected to Sydney, which is a further 11,000 km away. My speeds dropped to 237Mbps, or a 59% which is a comparatively small decrease, considering the additional distance.

Optimized vs. Regular Servers

My speed test results were much better on CyberGhost’s optimized servers. I suggest you always connect to an optimized server when streaming and torrenting. In almost every test, they were faster than regular servers, and I’ve confirmed that they reduce annoying buffering or lag.

Bar graph comparing CyberGhost's speeds from normal vs optimized servers, on different locations
I ran speed test comparisons between CyberGhost’s regular servers and its optimized servers

Is CyberGhost Fast Enough for Gaming? (It Depends)

A VPN is useful when gaming to hide your IP address and prevent falling victim to DDoS attacks.

If you have a Windows device, CyberGhost has gaming servers optimized for the lowest possible latency in online games. You can choose between Frankfurt, London, New York, and Paris.

The London servers that were closest to me offered an average latency of just 31ms. This is perfectly adequate for competitive online gaming, which I put to the test by playing a few rounds of Call of Duty: Warzone and Rocket League. There was a minor increase of around 8ms latency from my baseline in both titles, which kept me under 50ms in both cases. This is more than passable even in these faster-paced titles. Just note that your results may vary depending on your own location.

Screenshot of CyberGhost's gaming-optimized servers on the Windows app
I was impressed to see that CyberGhost has dedicated gaming servers

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers10

Large Server Network (7900+ Servers in 91+ Countries)

CyberGhost has an enormous server network — only Private Internet Access (PIA) has more servers with 35000+ around the globe. This makes CyberGhost an ideal VPN if you need to connect to a specific geographic location. When there are more servers available, you have a higher chance of connecting to a fast server in your chosen country.

It also offers a larger number of servers in more popular countries. For instance, there are 1,300+ servers in the US alone, helping ease load issues when people connect to the hugely popular Netflix US and other US streaming libraries.

In terms of server locations, only ExpressVPN surpasses CyberGhost as it offers servers in 94 countries. However, CyberGhost’s breadth of locations is still incredibly impressive. While the majority of servers are based in the US, UK, and Europe, I was pleased to see a sizable number in Africa and South America.

CyberGhost has virtual servers in countries with poor internet privacy laws or infrastructure. This includes Algeria, China, Kazakhstan, Russia, and Saudi Arabia. Virtual servers in these locations provide you with faster speeds and fewer security risks than a physical server.

With 7900+ servers available, CyberGhost organizes its enormous server network into specialty categories to make it easier to select the best server for your needs.

These include:

  • Torrenting
  • Streaming
  • Gaming
  • Static IP Address
  • Token-based Dedicated IP
  • NoSpy

CyberGhost updates its optimized servers regularly to ensure blacklisted IPs are taken out of the rotation, which is reflected in the VPN’s strong unblocking capabilities.

Is CyberGhost Good for Torrenting? (Yes!)

CyberGhost is one of the best VPNs for torrenting on Windows and Mac. You can connect to a range of torrenting servers, which have been optimized for secure peer-to-peer (P2P) file-sharing. Unfortunately, the servers aren’t available on the mobile apps, so you’ll need to conduct all P2P activity on desktop devices.

Screenshot of CyberGhost VPN's optimized servers for downloading and torrenting
The optimized servers are only available in countries where torrenting is legal

You can choose a server from a list of 90 countries — each location displays the number of users, load percentage, and the physical distance of the server. To find a server with the best torrenting speeds, simply choose a location with the least number of users, lowest load percentage, and closest distance.

It’s a quick and easy process, and you don’t have to waste time testing different servers. If you find any servers that work particularly well for you, you can add them to the Favorites list in the app.

When I tested the fastest server for me (London, UK), it only took 4 minutes to finish downloading a 5GB file on qBittorent! While I was waiting, I ran a leak test to check that my real IP address was safely hidden — no leaks were detected.

I even tested the kill switch by turning the VPN off — and the app automatically blocked my internet traffic until I reconnected to the server. This set of security features, as well as CyberGhost’s military-grade encryption and no-logs policy, helped further anonymize my web traffic. Better still, CyberGhost is based in Romania, which is a torrenting-friendly country with no data retention laws.

One thing to keep in mind is that some servers may not actually work with torrenting and P2P traffic, as CyberGhost occasionally blocks P2P protocols on certain servers due to slow traffic or compliance with countries that block torrent traffic. If this happens to you, simply choose the next best server and try again.

I’ve also seen some user complaints on forums about being served with DMCA notices while using CyberGhost. While I don’t put too much stock in isolated incidents, it’s important to keep in mind that CyberGhost explicitly doesn’t condone the use of torrents for copyrighted material (and neither do I). If you do decide to torrent copyrighted materials, you do so at your own risk.

Does CyberGhost Work in China? (No)

I don’t recommend CyberGhost for China. During on-the-ground tests, the app wouldn’t even launch so it was impossible to log in.

When I spoke to the customer support team for troubleshooting assistance, it was confirmed that CyberGhost can’t guarantee a working connection in any country with restrictive internet laws. This not only includes China, but also Saudi Arabia and the United Arab Emirates.

In addition, CyberGhost’s VPN traffic is often blocked in countries with moderate internet censorship, such as Egypt, Syria, and Turkey.

Unlike CyberGhost, ExpressVPN has obfuscated servers that help it avoid detections. This makes it one of the only VPNs that reliably works in China and easily unblocks sites like Facebook, Wikipedia, Gmail, Google, and more.

Security Features

Military-Grade Encryption — Some of the Strongest on the Market

CyberGhost uses 256-bit AES encryption on all its servers. This level of encryption is impossible to crack, and it’s the same standard used by militaries and other government agencies to safeguard sensitive material. While a lower-level 56-bit key can be brute-forced in under 24 hours with modern hardware, a 256-bit key would take billions of years. For this reason, it’s simply uneconomical for attackers to attempt this.

CyberGhost also uses Perfect Forward Secrecy, which provides a unique encryption key for every new connection. This means that even if an attacker guesses or steals one key, they can’t intercept any other past or future sessions. This is another method to both dissuade attackers from even attempting this type of attack, but also protecting all other users (and sessions) from a potentially successful one-off attack.

3 Security Protocols — OpenVPN, IKEv2, and WireGuard Available

CyberGhost offers the industry-standard OpenVPN and IKEv2 protocols, as well as the latest WireGuard protocol. I’m a big fan of the inclusion of WireGuard — even though it’s newer (and therefore less proven) than IKEv2, it has no known vulnerabilities and offers solid speeds. Its code base is also tiny, which means it’s reasonable for small groups or even individuals to audit it for security holes.

I found IKEv2 offered me the fastest speeds across both local and long-distance servers, but bear in mind that this protocol sacrifices security for speed. Unless you need the highest speeds possible, I recommend sticking to WireGuard, as it delivers a strong balance of security and speed. OpenVPN is even more secure, but I found the speed dropoff too steep to recommend it over WireGuard.

Unfortunately, some protocols are only available on certain apps. For instance, IKEv2 is only available on iOS, Mac, and Windows. You can only use OpenVPN on Android, Windows, Linux, and smart TVs (you need a third-party OpenVPN app for Mac and iOS, like Tunnelblick).

The latest WireGuard protocol is supported on Windows, Mac, Android, iOS, Linux, and Android Fire TV.

NoSpy Servers — Privately Owned For Maximum Security

CyberGhost markets its NoSpy servers as an even safer and more reliable alternative to its regular servers. This is because they’re based in the company’s private data center in Romania, to which only it has access. This is beneficial for a couple of reasons.

First, it means they run directly under Romanian law since they’re physically located in the country, which has no laws on data retention (though CyberGhost states it doesn’t keep any data anyway). Additionally,  having control and maintenance over its own servers means CyberGhost can immediately address any server downtime that occurs, since in-house technicians can immediately react. Finally, these servers have improved physical security since they can’t be accessed by third parties.

Screenshot of a conversation with CyberGhost live chat regarding its NoSpy servers.

CyberGhost’s customer support assured me that NoSpy servers are the best choice for heightened security

NoSpy Servers are available on Windows, Mac, Android, and iOS. Keep in mind that you need to subscribe for at least an annual plan to get access to NoSpy servers — the one-off monthly plan doesn’t include access.

In-Built Leak Protection — Passed All Tests

Even when a VPN connection is established, data leaks can still occur and your real IP address can become visible. That’s why I tested CyberGhost for in-built leak protection using the independent site IPLeak.net.

I ran tests on 10 random servers in different countries, including the US, Canada, Australia, Japan, and Greece. I’m happy to say that CyberGhost passed every test with zero DNS, IPv6, or WebRTC leaks.

I wanted to confirm that the initial installation process was also safe from potential dangers like malware. To be sure, I scanned the CyberGhost installer file — it passed with no issues.

Screenshot of a virus scan of CyberGhost's installation file.

CyberGhost’s installation file came up clean during a virus scan

Automatic Kill Switch — Successfully Secures Traffic At All Times

A kill switch is a must-have feature for any premium VPN, and CyberGhost has it available on every app. The kill switch blocks all internet traffic if the VPN connection ever becomes unsteady or you’re switching between servers.

While some VPNs require you to manually turn the kill switch on, CyberGhost’s kill switch is activated automatically as soon as you connect to a server. It’s worth mentioning that you’ll only find the option to toggle the kill switch on or off in the Windows app. Although there’s generally no need to turn it off, it’s always good to give people the option. I’d like to see CyberGhost extend this capability to its other apps.

Screenshot of CyberGhost's kill switch toggle in its Windows app
Strangely, you’ll only find an option to disable the Kill Switch in CyberGhost’s Windows app

Split Tunneling — Only for Windows and Android

The split tunneling feature lets you choose certain sites and apps to bypass CyberGhost’s connection. I find it particularly useful when I want to browse local sites and unblock overseas content at the same time.

To test this feature, I added Amazon.co.uk to the “Exceptions” list on the Windows app and then connected to a US server. I’m happy to report that I successfully shopped on Amazon UK while streaming the film The Irishman on Netflix US. I performed the same test on my Android device (I added the Amazon app to the “App Split Tunnel” list under the “Smart Rules” section), and I was successful once again.

Screenshot of how to set up split tunneling on the CyberGhost Windows app
Split tunneling lets you choose as many sites as you want to bypass the VPN

Unfortunately, split tunneling is only available on the Windows and Android apps. It’s disappointing that this feature isn’t supported on iOS or Mac devices — I’d like to see split tunneling become available for Apple users in the future.

You can also use App Protection to protect entire programs. Once you add a program to the list and boot it up, CyberGhost will immediately launch and connect to a server. This is useful for apps such as torrenting software, which you may start using without remembering to first connect to a VPN server. I set it up with qBittorrent and was impressed with the simplicity, I could simply set and forget.

Compatible With Tor — But Expect Slower Speeds

CyberGhost works well with Tor (The Onion Router). In my tests, I connected to a UK server and then launched the Tor browser. This ensured that not even Tor could see my real IP address.

You’ll have to be patient as your speeds will decrease when you use a VPN with Tor. I recommend using the “Best location” quick connect button to connect to the fastest available server. Keep in mind that there are pros and cons to using Tor with or without a VPN, which you can find out more about in my in-depth guide to using Tor with a VPN.

I contacted a CyberGhost support agent to check that there’s no issue with using Tor on any server, which they promptly confirmed.

Screenshot of a conversation with CyberGhost live chat regarding TOR support.

I was glad to hear that there were no server limitations on my TOR usage with CyberGhost

Blockers for Malware, Trackers, and (Some) Ads

CyberGhost offers 3 separate blockers against ads, malicious websites, and web trackers on its Windows, Android, and Mac apps.

Screenshot of how to set up the CyberGhost Windows app to block ads, malware, and trackers
CyberGhost’s ad blocker will only remove ads if it contains viruses or other type of malware

The malware and tracking blocker worked well during my tests, but I was less satisfied with the ad blocker. CyberGhost’s ad blocker only removes ads if they contain malware, which means I could still see ads when I streamed YouTube videos and visited news sites like the Daily Mail. It also failed to block banner and video ads on Buzzfeed and Kotaku, giving me an overall bad impression of its abilities.

The reason for its poor performance became clear with an explanation from CyberGhost support. The agent reasoned that running websites cost money and that blocking all ads would lead to zero revenue. I can understand their logic, but the company should make this much clearer from the get-go when marketing its ad blocker.

This thinking is also mirrored in the technical implementation of CyberGhost’s ad blocking. In short, the blocker works at the network level and attempts to modify real-time requests. However, most of the web is now run off HTTPS connections (which are encrypted), and are extremely hard for CyberGhost to modify. As a result, it struggles to block the vast majority of ads.

If you want to avoid all ads entirely, you’ll need to invest in a trustworthy third-party ad blocker. I also recommend this option if you have an iPhone or iPad — unfortunately, CyberGhost’s ad, malware, and tracking blocker aren’t available on the iOS app.

Extra Features for Maximum Online Security

WiFi Protection — Best for Public WiFi Hotspots

I rarely see WiFi Protection offered by VPNs, but I always find it extremely useful. This feature allows CyberGhost to launch automatically on certain WiFi networks. For example, I set my iPhone XS to “Always Connect” to CyberGhost whenever I’m using unsecured public WiFi. Many WiFi hotspots are vulnerable to attacks, so it’s a big privacy risk — unless I’m already using a VPN.

Even better, WiFI Protection is available on all CyberGhost apps, including Windows, Mac, iOS, Android, Fire Stick, and Android TV.

Screenshot of how to set up Wi-Fi protection on the CyberGhost Windows app
The app allows you to configure CyberGhost to activate on certain WiFi connections

Try CyberGhost risk-free!

Data Compression — Android Only

You can reduce the amount of bandwidth used by compressing images and app data. This feature is perfect if you’ve got a limited internet data package — although it’s only available on Android devices for now.

Secret Photo Vault — iOS Only

If you’ve got an iPhone or Pad, CyberGhost lets you lock private photos and videos behind a PIN code or biometric login. This add-on is 100% free and included in every subscription. I enjoy using this feature to store photos that I don’t want people accidentally seeing in my regular photos folder.

You can even set up a decoy password to open a vault besides your main one — if someone attempts to access your vault, CyberGhost will save a timestamped selfie of the intruder. Interestingly, there’s even a setting to use AI to identify NFSW (adult-themed) content in your main photo library, which is then automatically moved to your secure vault. This means CyberGhost can back you up if you ever slip up and save potentially embarrassing pictures where you didn’t mean to.

Dedicated IP Address — Paid Add-On

CyberGhost offers dedicated personal IP addresses from the UK, US, France, Germany, or Canada. This will remain the same every time you connect, and helps you avoid CAPTCHAs and authenticating your details on certain apps or websites.

For instance, when you connect to some financial services, they may take issue with you connecting from an IP address associated with a VPN (and shared by many). In these cases, it’s beneficial for you to have your own dedicated IP.

These benefits also extend to streaming. When a VPN’s IP address in a certain country is shared by dozens if not hundreds of people, a streaming service is increasingly likely to notice that it’s a VPN running it. If you’re the only one using a dedicated IP address in a specific country, it’s unlikely for a streaming provider to notice this.

Even though it’s a paid feature, a dedicated IP address is well worth the extra few dollars per month for the perks it grants you.

Password Manager — Paid Add-On

CyberGhost has partnered with PassCamp Password Protection, which safely stores all your passwords in an encrypted cloud. You can create an account at a discounted rate when you sign up for a VPN subscription.

However, I don’t recommend choosing this option, since it costs an additional $2/month on an annual plan and longer, and $3.49 with a monthly plan. It’s not a bad password manager, but you can use Avira’s password manager and get essentially the same service for free.

Privacy Features

Located in Romania and Outside the 5/9/14 Eyes Alliance

The company’s full name is CyberGhost SA and it’s based in Romania. This is an ideal location for a VPN since there are zero data retention laws and it’s outside the jurisdiction of the 5/9/14 Eyes Alliance.

This alliance is an intelligence-sharing network between the US, Canada, UK, Australia, New Zealand, France, Germany, and 7 more countries.

Strict No-Logs Policy

Many VPNs claim to have a no-logs policy, but it’s disappointing how often I discover that it’s just a marketing slogan. I’m pleased to say that CyberGhost has a strict no-logs policy that truly protects the privacy of its users.

None of your search history or other online activities are logged when you’re connected to a server. CyberGhost doesn’t even keep connection logs, which I can’t say for competitors like HMA and Hotspot Shield. However, CyberGhost does store some basic hardware information to keep track of how many simultaneous devices a user has running.

Screenshot of CyberGhost VPN's privacy statement on its website

I read CyberGhost’s privacy policy to verify it’s truly a no-logs VPN

Additionally, your name, address, email address, and payment information are required upon signup. None of your personal details are ever linked to your VPN activity, although it is used to communicate with users, improve the service, and uphold the Terms of Service.

I find this last point is the most controversial aspect of the privacy policy. It explicitly states that CyberGhost will share any information it has with legal authorities if you’re caught breaking the law (it’s in breach of the Terms of Service).

This sounds alarming on the surface, so I conducted further investigations — and I’m reassured that there’s no reason to be concerned about CyberGhost’s privacy policy. CyberGhost’s no-logs policy ensures that zero online activity can be traced back to specific users. In 2019, this was confirmed in a data leak through Typeform (a third-party vendor used for conducting online surveys). In total, 120 email addresses and 14 usernames were exposed. However, no passwords or other private data was leaked as CyberGhost doesn’t store this information, to begin with.

If you’d prefer to avoid sharing any personal data, you can always sign up anonymously. Just register with a throwaway name and email address, and pay with Bitcoin.

Transparency Reports Prove Commitment to Privacy

I was impressed to learn that CyberGhost was the first VPN company to launch a Transparency Report. Even though many companies have since followed suit (like Windscribe and TunnelBear), only CyberGhost has committed to publishing its Transparency Report every 3 months.

I carefully read the latest Transparency Report, which includes every request for information from law enforcement agencies. It includes mostly copyright infringement claims, malicious activity flags, and police requests. The report shows that despite such frequent requests for data, CyberGhost has zero logs to provide due to the strict no-logs policy.

After reading through the report, I’m satisfied that CyberGhost goes to great lengths to protect the privacy of its users. You can find and read them by visiting CyberGhost’s Privacy Hub blog and scrolling partway down the page.

Minor Con: No Full Independent Security Audit

CyberGhost passed an audit on its Information Safety Management System (ISMS), following ISO27001 and ISO9001 standards by QSCert in 2012. This has continued every year since then.

However, there has been no independent audit on CyberGhost’s privacy policy, no-log claims, and overall network security. I’d like to see this type of third-party validation from CyberGhost in the future.

Server Locations

Albania
Argentina
Australia
Austria
Belarus
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
Chile
Colombia
Costa Rica
Croatia
Cyprus
See all supported locations...

User Experience9.0

CyberGhost supports an impressive range of devices, with native apps for Android, iOS, Windows, Mac, Linux, Amazon Fire TV, Amazon Fire Stick, Android TV, and even routers. Plus you can download browser extensions for Chrome and Firefox, and install Smart DNS if you’ve got an Apple TV, Xbox, or PlayStation.

Check the table below for the full device breakdown:

Computer Mobile TV Routers Consoles Other
Windows iOS Android TV, Apple TV DD-WRT PS5 + PS4 + PS3 Synology NAS via OpenVPN
Mac Android Amazon Fire TV TomatoUSB Xbox Series X/S + Xbox One + 360 Raspberry Pi
Linux LG SmartTV with webOS TomatoUSB Merlin Build Nintendo Switch + Wii U + Wii VU+ Solo²
Chromebook Samsung SmartTV with Tizen OS Roku

Native Apps for Windows and Mac — Packed With Features and Easy to Use

CyberGhost offers one of the most user-friendly VPN apps for Windows and Mac. The app allows you to instantly connect to the best available server for streaming, torrenting, or simple browsing. It took me under 5 minutes to sign up for a plan, download and install the software, sign in to my account, and connect to a server.

As soon as you launch the app, you’ll see the Best location button. Simply click on the power button and the app will automatically connect you to the fastest available server.

If you want to choose a specific server, the servers are organized in lists depending on what you need. On the Windows app, these lists include: All Servers, NoSpy servers, For torrenting, For gaming, and For streaming.

The Mac app offers the same servers but only in 3 lists: All Servers (you need to manually search for the NoSpy servers here), For downloading (the equivalent of For torrenting on Windows), and For streaming. There are no gaming servers.

Screenshot of the CyberGhost Mac app
The CyberGhost Mac app’s main missing feature is the For gaming servers

On both Windows and Mac apps, you can connect to a server by typing in the country’s name in the search bar. Alternatively, you can go to the All Servers section for a full list of available countries. You’ll see the number of users on each server, as well as the distance from your location and load percentage. To manually connect to the faster server, make sure you select a nearby server with a low number of users and load percentage.

The setup is similar on the optimized servers for torrenting and streaming. To save time on future connections, you can simply add a specific server to your “Favorites” list.

Similarly, you can set up Smart Rules to trigger under certain conditions — when a specific program launches, when you open a certain website, when you connect to a WiFi network, and just generally when CyberGhost launches. To adjust the security settings and privacy features, click on the cog icon on the bottom-left side or visit the dedicated sections on the left-hand tab.

I highly recommend both Windows and Mac apps if you’re a fan of streaming or torrenting. However, I’m more impressed by the Windows app as the layout is easier to navigate. Note that OpenVPN isn’t available in the Mac app, making this yet another win for Windows.

You can install CyberGhost on Windows devices running at least Windows 7 (minimum SP2), 8.1, and 10. On Mac, CyberGhost works with macOS Sierra (10.12) or higher.

Dedicated Apps for Android and iOS — Superior Experience on Android

Although CyberGhost’s mobile apps offer most of the same features as their desktop versions, there are some key differences that set them apart. Perhaps the most important distinction is the lack of Split Tunneling on iOS, which I make frequent use of on Android to allow incompatible apps to work without a VPN connection. iOS’ unique feature is its Photo Vault, which you can use to hide away sensitive photos behind a PIN or biometric password. However, this uses its own dedicated app.

iOS also loses out on the ad blocker that Android has, although this doesn’t concern me too much since CyberGhost’s ad blocker is largely ineffective. Instead, you’re able to download the dedicated Private Browser app on iOS, which includes ad-blocking but also other features like one-click history deletion and private bookmarks. Adblocking is once again poor, but the browser uses an otherwise unique combination of features I haven’t seen elsewhere.

One minor downside is that the mobile apps are missing some of the optimized server options available on the desktop. Specifically, torrenting and gaming-optimized servers aren’t available. You also won’t see certain connection data such as ping or server distance. While it’s always disappointing when mobile apps are missing features, I don’t think either of these omissions is a big deal. If you’re anything like me, you do the majority of your gaming on a PC or console, so not having access to gaming servers on mobile is something I can do without.

Note that both Android and iOS use WireGuard as their default encryption protocol, although Android also gives you the option to switch to OpenVPN if you prefer.

Overall, Android’s inclusion of Split Tunneling, ad blocking, and an additional encryption protocol give it the edge, but it’s not a major difference overall.

Browser Extensions for Chrome and Firefox — 100% Free to Download

It’s completely free to download CyberGhost’s browser extensions (you don’t even need to create an account!). More importantly, both browser extensions are secure. I found zero leaks during my tests and my real IP address was successfully hidden each time. I could even stream Netflix US from the UK!

However, there are some limitations. You won’t get full VPN protection as the browser extensions are actually a proxy. This means your internet traffic isn’t protected by advanced VPN encryption and security protocols. As a result, I wouldn’t advise torrenting or conducting any sensitive online activities.

In addition, you can only choose from 8 servers in 4 countries (the US, Germany, the Netherlands, and Romania). This might be an issue if you need to connect to a different country. There’s also a no-kill switch included as you’d get with the full app, which makes it a riskier choice for sensitive activities.

Screenshot of the CyberGhost VPN browser extension
CyberGhost’s browser extensions are a convenient way to unblock location-restricted content

If you prefer a full VPN app over a browser extension, you can also take a look at the best free VPNs and see whether they’re a good choice for you.

Other Platforms Supported — Linux, Android TV, Amazon Fire TV, Fire Stick, and Routers

CyberGhost has custom apps for many alternative platforms including Linux (Ubuntu, Fedora, Linux Mint, CentOS, PopOS, and Kali), Android TV (Lollipop 5.0 or higher), and Amazon Fire devices (at least Fire OS 4.6). It’s also compatible with routers supporting OpenVPN.

Generally, CyberGhost supports routers based on Raspberry Pi, VU+ Solo 2, Synology NAS, DD-WRT, and TomatoUSB Merlin Build routers.

You can check the step-by-step installation guides on the website, which offer instructions for specific routers. Another option is to buy a FlashRouter with the CyberGhost app already pre-installed. I recommend this choice if you’re new to VPNs as you won’t have to worry about making any mistakes during setup.

If you use Linux you’re likely already familiar with the lack of a user interface for program installation and selecting options. Instead, you’ll have to enter specific commands into your Terminal app. Fortunately, CyberGhost’s website has an extensive guide to show you how to connect, change settings, and switch between servers. Note that the IKEv2 protocol isn’t available on Linux, although WireGuard and OpenVPN both are.

Smart DNS — Available For Apple TV, PlayStation, and Xbox

You can install CyberGhost Smart DNS on most devices without native VPN support, like some smart TVs, Apple TV, and game consoles. This is similar to a proxy server — Smart DNS hides your real IP address by rerouting your internet connection through a DNS server.

I tested this by setting it up on my PS4. All I had to do was set up a manual network connection and insert a manual Primary and Secondary DNS before restarting the console. Afterward, I was able to access Netflix UK with no extra steps. It took just 3 minutes and remained persistently connected this way until I removed the custom DNS entries.

Unfortunately, CyberGhost only offers Smart DNS locations in the US, UK, Japan, Germany, and the Netherlands. If you want to connect to more countries, I recommend installing the VPN onto your router instead. This workaround allows you to access every CyberGhost feature on all internet-connected devices in your household.

Connect 7 Devices at the Same Time

You can connect up to 7 devices on a single CyberGhost subscription, which is above the industry average. In contrast, a top-notch service like ExpressVPN only offers 7 connections.

In fact, CyberGhost started out with a 1 device limit before bumping it up to 5 and then to 7 in 2018 — a fortunate upgrade. I was especially curious to test this feature as most VPNs slow down with every connected device.

That’s why I ran tests while connecting 2 Windows computers, a MacBook Pro, iPhone XS, a Samsung Galaxy smartphone, and 2 iPads to my CyberGhost account. I was pleasantly surprised to discover that my speed only dropped by 20%, which is a negligible slowdown. I didn’t experience any connection issues either. This makes CyberGhost an ideal VPN if you want to protect multiple devices at home and work.

If you set CyberGhost up at the router level and then connect your devices to the router, you effectively get access to unlimited device connections. The only downside here is that you’ll be stuck with the server location you initially set up on the router until you decide to manually change it.

However, if you tend to connect to a single connection with all your devices, this is a brilliant way to eliminate individual setup time and conserve your available device connections.

Support10

After testing CyberGhost’s live chat feature and email support, I was impressed with the high quality of customer service. I got fast and helpful responses every time — whether I needed help installing WireGuard onto my iPhone or if I was struggling to connect in China.

Tested: 24/7 Live Chat

I found that live chat is the fastest way to get in touch with customer support. I never had to wait for more than a minute to connect to a representative, even when I sent chat requests at different times throughout the day. In total, I spoke to 4 reps and received friendly and detailed replies each time.

You can speak to CyberGhost over 24/7 live chat in English, while French, Romanian, and German are available from 7 am to 5 pm (EST).

I was also very happy to see that you can access CyberGhost live chat without having a subscription. Many major VPNs expect you to be subscribed to get in touch via live chat, which is disappointing when you just quickly want to find something out before signing up.

CyberGhost live chat screenshot

I asked CyberGhost for details about the latest WireGuard protocol over 24/7 live chat

If you’re concerned about your privacy, there are two things you can do. Firstly, simply use a throwaway email when you connect to CyberGhost live chat — with the addition of a tracking blocker you’ll be sure to stay off most radars. If it’s just the website trackers you’re worried about, you can use CyberGhost’s in-built support ticket system inside the app for direct contact.

Tested: Email Support

I sent multiple emails to the customer support team and I always received a detailed response within 24 hours. I even sent messages from a throwaway email address, so I could test CyberGhost’s service if I wasn’t an existing customer. I’m happy to say that I didn’t see any differences in response speed or support.

While I don’t advise sending emails for urgent technical issues (try 24/7 live chat instead), it’s a reliable option if you don’t have time-sensitive questions.

Online Troubleshooting Guides and Tutorials

CyberGhost offers extensive “Support” guides on its website in 12 languages, including English, Spanish, Russian, Japanese, and Korean. There are answers to common technical issues, as well as installation instructions for specific devices and models.

I was particularly impressed to see that every page is regularly kept up-to-date, with a dedicated “Announcements” section so customers are aware of the latest features. This is the level of transparency and dialogue that I like to see in a quality VPN.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing10

You can choose between a monthly, annual, 2-year, or 3-year plan. I recommend a long-term plan since you’ll get the best value for money. The 3-year plan is actually one of the cheapest plans you can find on the market — especially if you’re lucky enough to score a hidden discount or seasonal deal!

However, the best part is the 45-day money-back guarantee. You won’t find a longer money-back guarantee for any other premium VPN service. Even ExpressVPN and Private Internet Access only let you test out their services for 30 days risk-free. This makes CyberGhost ideal if you only need a VPN for a short time — you could use it entirely risk-free for over a month!

The 1-month plan isn’t really worth considering. It’s several times more expensive than the longer plans (on a monthly basis) and doesn’t include NoSpy server access. You’ll also only get a 14-day money-back guarantee with the monthly plan instead of the 45-day guarantee with all the longer plans.

If you just want to take a quick look at the Windows or Mac apps, you can download CyberGhost with a 1-day free trial. It’s not long enough to get an in-depth look at everything the app has to offer, but enough to get a general feel for it. If you prefer mobile, the Android and iOS versions offer a full 1-week trial.

Payment Methods — Includes Bitcoin and Cash Payments

You can pay with a credit or debit card (Visa, MasterCard, and American Express), PayPal, or Bitcoin. You may also see various local payment options depending on the country you’re buying from. In the past, you were able to buy a physical box in a store and pay with cash for increased anonymity but unfortunately, this option is no longer available.

45-Day Money-Back Guarantee

CyberGhost offers a 45-day money-back guarantee, which is the longest return policy of any premium VPN. In comparison, competitor VPNs offer money-back guarantees between 10 and 30 days. Better yet, CyberGhost’s refund policy is “no questions asked”, so you don’t have to provide a reason if you don’t like the service or simply change your mind.

I even tested the money-back guarantee myself by signing up for a 6-month plan. After using the service for 35 days, I requested a refund over 24/7 live chat. It was incredibly easy — I wasn’t asked to troubleshoot any issues or reconsider, which I’ve experienced when trying to cancel other VPN services. It took less than 1 minute for my refund to be approved, and I got my money back in a week.

It’s completely risk-free to use CyberGhost and then ask for your money back

CyberGhost VPN offers the following plans

Final Verdict

I can see why CyberGhost is so popular as it stands out from the competition in many ways. I’m impressed by its powerful desktop apps for streaming and torrenting, especially at such affordable prices. Its support system is also fast and helpful, and can be contacted around the clock (at least in English).

I’d like to see a fully independent audit explore CyberGhost’s privacy policy and server security — but overall, I’m satisfied with the company’s commitment to privacy and security. The hyper-secure NoSpy servers are just an additional way in which they separate themselves from other VPNs.

It’s worth noting that CyberGhost doesn’t operate in China despite being one of the best VPNs on the market. In addition, I found the apps lack consistency when it comes to key features.

I was particularly disappointed by the iOS app — it doesn’t support the OpenVPN protocol, split tunneling, torrenting, anti-malware protection, or adblocking. While I’m impressed that it’s one of the few VPNs to offer dedicated gaming servers, the limited availability makes this feature somewhat restrictive.

If you’re not affected by any of these downsides, then you’ll be more than happy with CyberGhost’s quality performance and low prices. You don’t have to take my word for it though — you can try out CyberGhost for yourself with the 45-day money-back guarantee. It’s a “no questions asked” refund policy, so it’s completely risk-free to sign up and use.

Try CyberGhost risk-free!

FAQs About CyberGhost VPN

Is CyberGhost a safe VPN?

Yes, it’s safe. I’ve run a wide range of security tests and didn’t experience any leaks, which makes me confident that CyberGhost is a highly-secure VPN. You’ll be protected by an impressive suite of security features, which includes military-grade encryption, in-built leak protection, an automatic kill switch, and an ad/malware blocker.

Plus CyberGhost’s strict zero-logs policy ensures your browsing history remains private at all times — none of your data is ever tracked or shared with anyone.

Can I use CyberGhost for free?

Yes, there’s a 24-hour free trial you can access on both Windows and Mac without even needing a credit card, while Android and iOS offer a whole 7 days. If you need more time, you can try CyberGhost risk-free for up to 45 days with its money-back guarantee. You’ll get unlimited access to all its premium features during that time — just remember to request a full refund before the end of the period if you change your mind.

Keep in mind that if you choose a 1-month plan you’ll only get a 14-day money-back guarantee, compared to the 45 days with all longer plans.

Another option is to download the 100% free browser extensions for Chrome and Firefox, which allows you to connect to servers in the US, Germany, Netherlands, and Romania.

Is CyberGhost VPN any good?

Yes, CyberGhost is a premium VPN that’s well worth the money. It has a massive network of high-speed servers, gives you access to a multitude of global content platforms, and offers a generous 7 simultaneous device connections. Combined with numerous quality-of-life features like a kill switch, split tunneling, smart rules, and several optimized servers (for streaming, gaming, torrenting), it’s a well-rounded package that’s hard to beat.

You can check out all our VPN reviews to see how other services compare to CyberGhost — depending on what you use a VPN for, you might find something that better suits your needs.

Does CyberGhost work with Netflix?

Yes, CyberGhost works with Netflix. In fact, it has a number of servers optimized for it, including for the US, UK, Japan, Germany, and Italy. I’ve put all of the optimized servers to the test, as well as some of CyberGhost’s regular servers, and was impressed by how reliably the servers gave me access to various regions.

Of course, CyberGhost isn’t just useful for accessing Netflix but can also be used to stream content from Amazon Prime, Disney+, HBO, BBC iPlayer, and several more (including plenty of local content). There are also a few other VPNs that are great for accessing Netflix US and other locations.

How many devices does CyberGhost support?

You can connect up to 7 devices simultaneously with CyberGhost, including Windows, macOS, Android, iOS, Fire TV, Android TV, routers, and more. You can even set up a CyberGhost connection on your router and all the devices connected to it will still only count as a single device. This is a fantastic way to make the most of all your available device slots.

Important to know

Romania
2011
No
7
45 days guaranteed
windows mac linux android ios router

Contact Details

office@cyberghost.ro
www.CyberGhostvpn.com

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