Not bad at all! While Private Internet Access (PIA) doesn’t deliver cyclonic speeds in comparison to its rivals, such as NordVPN or ExpressVPN, it offers above average speeds reliable enough for streaming videos in HD. The lowest speeds came from their servers in Hong Kong and Australia. On the other hand, if you have a robust internet connection, speed flaws will be insignificant.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Private Internet Access has over 3,000 servers in 43 locations across 28 countries.
Downloading, installing, and configuring PIA is easy enough — it won’t take more than 5 minutes of your time.
The desktop clients are, in a word, minimalistic — they aren’t overloaded with information. We enjoyed this type of interface, but we can also see how it would be frustrating for users that like more options available to them.
Mobile GUIs are simple and effective — however, if you want to use PIA’s own iOS app, you’ll be limited to the IPSec protocol. For OpenVPN, you’ll need to use the namesake app with your PIA credentials, and IKEv2, as mentioned, isn’t supported.
A cool quality-of-life feature is PIA’s auto-connect. We aren’t talking about choosing a location/server automatically (you can do that), but launching the VPN as soon as it’s opened. It saves some time and we found it very handy.
You have a choice between 24-hour live chat and tickets — the former performs well enough with fast response times and helpful answers, but the latter is quite the disappointment. We directed our more complex inquiries via a ticket, and we had to wait several days for a reply. If customer feedback is any guide, we are one of the lucky ones, too.
On the upside, there is a great knowledge base, including a blog maintained Rick Falkvinge — PIA’s Head of Privacy and founder of Sweden’s Pirate Party.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
One of PIA’s biggest advantages is its price — basically, you get a superb VPN for pocket change.
Another bonus is the one-week money-back guarantee — we’d like it to be a bit longer, but for what the VPN costs, we are pleasantly surprised to even see this valuable feature being offered.
PIA’s payment methods range from standard credit cards to Starbucks gift cards — here’s a full list:
Credit Card — VISA, MasterCard, AMEX, Discover, JCB
Gift cards (over 90 retailers)
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