We put these VPNs to the test to find out which is the best!
Fast connections and excellent internet speeds are required for any VPN that wants to provide its users with great streaming and torrenting capabilities. The faster your connection speeds, the less likely you’ll encounter any buffering or lag. There are a few significant factors that contribute to a VPN’s speeds such as the quality of the encryption, the server load, and the distance to the nearest server.
CyberGhost and ExpressVPN both offer users impressive connection speeds; however, there’s a reason that ExpressVPN has a reputation for its speeds in the VPN community. When connected to any of ExpressVPN’s servers, you barely notice the drop in connection speed which occurs when connecting to a VPN. Even when using a server located on the opposite side of the globe, we were still able to stream and torrent without buffering or lag. CyberGhost was also great when it came to speeds, but some servers did noticeably slow our internet connection.
Neither service sacrifices your security for speed either with both VPNs implementing some of the best protocols on the market. With ExpressVPN, you’re protected with OpenVPN as a default but also have the choice of opting for L2TP/IPsec, SSTP and PPTP. Each of these protocols has their advantages and disadvantages, and if you’re not sure which to pick, ExpressVPN can automatically connect you to the best one for your circumstances. Much like ExpressVPN, CyberGhost uses OpenVPN as a default but allows you to choose from a multitude of other protocols like L2TP/IPsec and PPTP. Regardless of which provider you opt for, you can rest assured knowing that your anonymity isn’t at risk.
|Download speed Reduction||36% (UK)||18% (UK)|
|Upload speed Reduction||22% (FRA)||20% (FRA)|
|Ping time to google.com||309.29ms||24ms|
|Average time to connect (sec.)||13ms||11ms|
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Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
While the number of servers a VPN can provide its users is important, there are many other factors you need to consider when comparing ExpressVPN and CyberGhost. The locations, IP address, and types of servers offered also play a significant role in determining which service is better.
At a glance, CyberGhost appears to be the clear winner when it comes to this category as they have over 3,500 servers in more than 60 countries. However, ExpressVPN has over 3,000 servers in more than 94 countries and 160 locations.
While CyberGhost has a more significant number of servers, they’re located in just 60 countries across the globe. Compared to other services, CyberGhost would seem far superior, yet next to ExpressVPN the number of servers isn’t as significant a factor. Because ExpressVPN has more locations, we have to declare them the best VPN, as more locations allow for a better chance of secure connections regardless of where you are.
CyberGhost also has servers that are optimized for streaming Netflix, Youtube, Crunchyroll, Hulu, and BBC iPlayer. ExpressVPN, on the other hand, can successfully unblock the geo-restrictions of those sites and can give you complete access to Hulu, Amazon Prime, Youtube, and BBC iPlayer. ExpressVPN’s entire server library is also compatible with torrenting and P2P file sharing, whereas CyberGhost can only offer these features on specific servers.
Another thing to consider when it comes to servers is the level of encryption and security they have available. Both VPNs offer 256-bit AES encryption, automatic kill switches, and DNS/IP leak protection. Here we found that the two provided very similar levels of encryption and security. So similar we couldn’t decide which server was the best; therefore, when it comes to safety, we’d recommend choosing the service you prefer, as either way your data will stay private and protected.
|Dynamic Server Switching|
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The ratio of servers to countries is an important factor to look at when choosing a VPN. Only paying attention to location or number of servers can get you in trouble. More servers generally means faster speeds, but if VPN X has a few more servers than VPN Y but twice as many users, VPN X will typically have slower speeds. Ideally, you want a VPN that has a lot of servers in every location. This way you won’t have to worry that server/country that you want will be overburdened and running slow
The customer support team can make or break a VPN service and their reputation. You want to be sure that you’re speaking with an actual human whenever you reach out and there should be multiple ways for you to contact your service when you need. Essential features you’ll want can include a live chat, contact via email or social media, a detailed FAQ, and installation and set up guides. Anyone new to VPNs will appreciate a thorough and reliable support team to talk them through any technical issues they may have when getting familiar with a new service. Even advanced users know the value of an excellent support service holds.
Both ExpressVPN and CyberGhost put a strong emphasis on customer support. They both offer live chat, contact via email and social media, and have lots of tutorials and setup guides. However, ExpressVPN gets the edge in this category as they can offer round the clock service while the CyberGhost customer support team is only available during European office hours
|Email Response Time||14||3|
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We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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