Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
If you’re wondering how to access PrivateVPN’s live chat because you can’t find it on their website, worry not: it’s integrated into the client (top-left corner). We were initially confused as well.
Aside from that, there is a knowledge base with an FAQ, troubleshooting, and other guides — all the standard stuff. You can also send a ticket, but don’t expect a lightning-fast response.
What’s interesting about PrivateVPN is that it offers remote help. Honestly, we doubt you’d ever need someone installing this VPN (it’s very easy), but it’s nice to have that option.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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