Surfshark Reviews and Expert Opinion - August 2019

Surfshark
Excellent!
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What do we look at?

Surfshark Overview

Don’t buy Surfshark if you are looking for a VPN that has TOR over VPN, If that’s the case check out our review on ExpressVPN.

Surfshark is a new VPN that has been creeping up the charts since its release in 2018.  The came out with an impressive collection of security features including 256-bit AES encryption, OpenVPN default protocol, IKEv2, an automatic kill switch, DNS/IP leak protection, and CleanWeb feature, which prevents ad-tracking, pop-ups, and malware from flooding your device.

In their first year, this company has managed to significantly boost their server numbers and locations, expanding from just a few select servers in 14 countries, all the way to more than 500 servers in over 50 countries.

I had to test this VPN for myself to see if it really is as good as advertised or, as often happens with VPNs, just a lot of keywords that give off the appearance of a secure VPN.

I bought a two-year subscription, which comes with a huge 83% discount (which comes out to $1.99 per month) and allows for unlimited simultaneous connections.

I had three main categories to test out:


  1. Security

  2. Streaming

  3. Torrenting


Overall I was very happy with how the Surfshark responded during my tests and I would definitely recommend them to my friends and family, and of course readers.
 

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Test 1. Is Surfshark Really that Secure?


As we mentioned at the top, Surfshark comes with all the important security features, no logging, outside the five eyes, OpenVPN, 256-bit encryption, and leak protection.

I tested SurfShark’s DNS and IP leak protection by using the Wizcase IP checking tool and outsourcing a DNS leak detector. This truly is a trustworthy and secure service, as all results came back positive.

There is also an option to activate the automatic kill switch in the connectivity section of the settings, which will disable internet access when a VPN connection drops or is turned off. Surfshark dns leak test

The DNS Leak Test came up clean


Surfshark ip leak testMy real IP Address is hidden


Next, I tested the new integrated tools that Surfshark has added over the past few months.  This includes Multi-hop, Whitelister, and CleanWeb. These tools are often included as an add-on with other VPNs if they are offered at all, but here they are part of every package.

Surfshark advanced Settings

MultiHop allows you to connect to multiple server locations at once, taking IP masking to the next level. This reroutes your connection through two countries, for an added level of privacy and security.

I had my reservations about this feature at first because MultiHop connection often result in a big dropoff with connection speed. However, after connecting to the different MultiHop Canada/USA server I saw only a slight decrease in speed and Netflix worked without buffering.

Surfshark Multihop netflix

Even while on the Secure MultiHop I was able to watch US Netflix


CleanWeb seems to be Surfshark's answer to NordVPNs CyberSec. It blocks ads, malware, trackers, and phishing attempts. The ad blocker is turned off by default, so you will need to turn it on to take advantage of this extra layer of protection.

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Test 2: Can I watch Netflix (and other streaming services) with Surfshark


Many streaming sites block traffic that comes from VPNs. This is because they either want to restrict viewers to a certain geographic location or in the case of Netflix, a shows availability is based on the viewers' location.

I had to make sure that Surfshark is able to avoid detection by these streaming sites before I could recommend them. I started out with Netflix and was able to access to watch shows from the countries that have the largest Netflix libraries; US, Canada, Japan, and France. I tried watching in Brazil, but the shows wouldn't load.

The Nutcracker on US Netflix - Surfshark

Next, I logged into Hulu and found that it took some trial-and-error to find a server that went undetected, but once I had no trouble streaming in HD. Some other channels that I was able to watch are NBC, CBS, ESPN, the BBC iPlayer and more.

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Test 3: Can I Torrent Anonymously with Surfshark


A VPN’s ability to torrent depends on if its servers allow for peer-to-peer (P2P) connections. Fortunately, Surfshark does allow for P2P file sharing; however, it’s not available on all servers. Despite this, when choosing a location, you can choose to use servers optimized for P2P and torrenting.

Surfshark’s servers in Canada, Germany, Italy, Japan, the Netherlands, the United Kingdom, and the United States support torrenting. There is also an option to select the fastest P2P location, which will automatically find the optimal server for you depend on where you are.

Surfshark p2p location options

Surfshark’s P2P location options


I downloaded a few movies (for testing purposes only of course) using the P2P servers and was disappointed in how the download speeds that I was getting 426 Kb/s as opposed to the 2.3 MB/s I get when torrenting without the VPN. To be honest, it's not that big a deal, it just means that I have to wait an extra few minutes for the movie to be ready, and that's a price I'm willing to pay for the peace of mind, knowing my ISP and government don't know what I'm up to.


While connected to the "Fastest P2P Server" I was getting 790KB/s downloading movies


 

Pros

  • Low price for 1 or 2 year plans
  • Access to all major streaming sites and restricted content
  • Fast Server Speeds
  • Numerous robust security features
  • Unlimited devices
  • 24/7 customer support team
  • 30-day money-back guarantee

Cons

  • Price for a single month is very expensive
  • Doesn't have Tor over VPN option

Important to know

British Virgin Islands
2018
No
Unlimited
30 days guaranteed
windows mac linux android ios router

Contact Details

[email protected]
surfshark.com

Speed8.7

Surfshark provides excellent connection speeds with limited buffering when streaming. They also offer unlimited bandwidth, ensuring you can download and upload as much as you please.

I tested Surfshark’s speed to get an understanding of how fast the connection is by connecting with different servers from around the world and testing their speeds at different times of the day for an accurate average result.

Naturally, connecting to local servers provided faster speeds. However, the speed drop was unnoticeable when connected to overseas locations. No matter the server location, we were always able to stream Netflix and other HD content without any buffering issues. Even some bandwidth demanding online games didn’t shake the connection of Surfshark.

Here are the results of one of the tests I ran.



When I connected with a server in Amsterdam there was a slight drop in my download speed, but it didn't really affect my online activity.


What to do if you Experience Slow Speeds


It's normal for there to be some drop in your internet speeds when connected to a VPN. However, it shouldn't such a severe speed reduction that you're suffering from buffering or slow loading pages. If that's the case, the first thing to do is to try a different server. Often times a server can get overloaded, which causes all the traffic running through it to slow down. If that doesn't help, contact the 24/7 live chat support and see if they can see why you're having trouble and troubleshoot with you.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers8.7

As mentioned above, Surfshark was able to dramatically increase their servers in the past year to more than 500 in over 50 countries. That’s ridiculously impressive for a company that only launched recently as you don’t usually see such a rapid growth in this amount of time. This decision to up their server count was a good idea, as it has had a major effect on the popularity of the service. Servers are a critical aspect of any VPN, and you can see that Surfshark takes the quality and range of their servers quite seriously.

Their servers are based in most major countries and they have a comprehensive list of available options located in the US, UK, Australia, Hong Kong, Europe, and more.

Surfshark locations

Just some of the countries you can choose to connect with


Surfshark promotes its ability to provide uninterrupted and unlimited streaming, meaning that they don’t just allow you to gain access to Netflix, but also support P2P (player to player) and torrenting sites. Even TOR sites are compatible with Surfshark’s servers, meaning that if you’re looking for extra privacy than you’ll be able to connect through TOR for an added layer of encryption.

While all of these aspects are great, we were most intrigued by the MultiHop feature Surfshark offers. This will allow you to connect to a server through multiple countries, taking your IP masking and footprinting to the next level.

Server Locations

Albania
Argentina
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Estonia
See all supported locations...

User Experience9.0

It took less than five minutes from when I purchased Surfshark until I was connected to one of their servers.

It's an excellent option for beginners due to their minimalistic features and easy-to-use interface. You won’t need much technical knowledge to operate the VPN. However, if you are technically inclined, there are options for you to play around with the advanced settings.

A simple menu of options is also located on the left-hand side of the interface. The intuitive nature of the app is perfect for those starting out with their first VPN.

They offer apps for all major platforms, including Mac, Windows, Linux, iOS, Andriod, FireTV, Chrome, and Firefox. To test the consistency of the apps across platforms, we downloaded the product on iPhone X and a Windows computer. We found the product to be virtually the same across the two platforms, making it easy to switch devices.

Surfshark stands out from the crowd offering unlimited simultaneous device connections. Not many VPNs provide this degree of account sharing, and it’s particularly rare in premium VPNs like Surfshark. For those of you wanting to share your account with your peers, co-workers, and family, or if you need to access your VPN across all your devices, Surfshark is the choice for you.

One of their more unique features is Whitelister, which allows you to choose the specific apps or websites you want your VPN to encrypt or bypass. With this, we could use US Netflix and access foreign bank accounts simultaneously. For those of you who are busy and need to get a few things done at once, Whitelister will help you access all the content you need, without having to disconnect and reconnect to the VPN.

surfshark whitelister options


Support9.4

With Surfshark you receive round the clock support with their incredible customer service team. You can get in contact with them at any time of day via their live chat feature and their support staff will provide you with helpful answers. Their team will help you to navigate the service with ease and aren’t going to leave you with lingering questions.



You can also find any answers you need on their FAQ pages, troubleshooting and set up guides, and billing information page. So no matter the issue you’re facing, Surfshark is there to help you out.

 

Surfshark Help Desk

We tested out their response times and received a reply within minutes of sending through our questions, regardless of when we messaged them. A helpful team member always gave us a quick reply and sent through a link for us to follow up if needed. This is the perfect balance of providing you with the answers you need without bombarding you with irrelevant information.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing9.2

If you're looking for a two-year subscription then you won't be able to beat Surfshark's amazing price. For less than a cup of coffee, you can get complete online protection and anonymity, as well as the power to bypass the major streaming sites.

 

Get Surfshark Now!


To top things off, they offer a 30-day money-back guarantee, to set your mind at ease. A two-year subscription may seem like a long commitment, so take advantage of this 30-day money-back offer to ensure that you’re getting your value for money.

Payment wise, you can purchase the service with virtually anything, from all major credit card services, PayPal, Sofort, Amazon Pay, Google Pay, and Alipay. For those of you wanting to be even more anonymous, you can purchase Surfshark using cryptocurrencies like Bitcoin.

Surfshark offers the following plans

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