Surfshark Review 2023 - Cheap Price but Is It Any Good?

Surfshark
Outstanding!
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What do we look at?
🚀Speed 9.0 / 10
📍Servers 10.0 / 10
👍User Experience 8.0 / 10
📞Support 10.0 / 10
🏷️Pricing 10.0 / 10
Disclosures:
Our Reviews

WizCase includes reviews written by our experts. They evaluate the products/services in accordance with their professional standards.

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Kape Technologies PLC, the parent company of Wizcase, owns ExpressVPN, CyberGhost, ZenMate, Private Internet Access, and Intego, which may be reviewed on this website.

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Reviews standards

The reviews published on Wizcase are written by experts that examine the products according to our strict reviewing standards. Such standards ensure that each review is based on the independent, professional and honest examination of the reviewer, and takes into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings we publish may take into consideration the affiliate commissions we earn for purchases through links on our website.

Surfshark Overview February 2023

Surfshark hasn’t been around for very long, so I was skeptical about its quality. I wanted to check whether Surfshark could match the performance of other premium VPN services. To find out, my team and I ran a series of rigorous tests on Android, iPhone, Windows, and Mac devices. I even asked one of my colleagues in China to test Surfshark from behind the firewall to see how well it performed.

In short, Surfshark is an outstanding VPN service. It doesn’t leave any loopholes in terms of security. Various features, including DNS leak protection, CleanWeb, encryption, and a VPN kill switch, are available to keep you safe online. Privacy-conscious users will also appreciate that Surfshark doesn’t keep logs. On top of all that, it also allows unlimited device connections on a single account.

Surfshark offers a 7-day free trial (on mobile devices), and a 30-day money-back guarantee if you need more time to test the service. This means that you can try Surfshark risk-free, and if you don’t like it, it’s easy to get a refund.

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Don’t Have Time? Here’s a 1-Minute Summary

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Surfshark Unblocks Netflix, Amazon Prime Video, Hulu, BBC iPlayer, HBO Max, and Disney+

It will please streamers to know that Surfshark is compatible with all popular streaming services. I used Surfshark to access platforms like Netflix, Amazon Prime Video, Hulu, Disney+, Kodi, and HBO Max, although the experience wasn’t always smooth.

I could also unblock BBC iPlayer, NBC Sports, ESPN+, YouTube TV, Sling TV, fuboTV, Yle, and Abema TV. Unfortunately, not every server successfully connected on the first attempt. I often had to try at least 2 servers before establishing a working connection.

If you want an uninterrupted streaming experience, all of ExpressVPN’s servers are optimized for streaming and worked flawlessly in my tests.

Start streaming with Surfshark

Netflix, Amazon Prime Video, Hulu, BBC iPlayer, HBO Max, and Disney+: Unblocked

You can use Surfshark to unblock geo-restricted content on Netflix, Hulu, Disney+, Amazon Prime, and even BBC iPlayer, renowned for its geoblocking difficulty.

Only a few VPNs can overcome Netflix’s VPN blocks, so I was impressed that I could unblock Netflix in 15 countries. This includes the US (Atlanta, Charlotte, Latham, and Los Angeles servers), Canada (Montreal and Vancouver servers), UK (Glasgow, London, and Manchester servers), Australia, and Japan (Tokyo #1, #3, and #6 servers). My average speed allowed me to stream all my favorite shows in UHD without lag or buffering — even over long-distance servers.

Screenshot of Stranger Things playing on Netflix with Surfshark connected to a US server
I streamed the TV show Stranger Things on multiple Surfshark servers in the US

If you receive a Netflix proxy error message, I recommend clearing your browser’s cache. This is because Netflix checks the location data in your browser — and will block you if it doesn’t match Surfshark’s server location.

Watch Netflix with Surfshark

Screenshot of The Boys playing on Amazon Prime with Surfshark connected to a US server
I connected to Surfshark’s New York server to access Amazon Prime Video in the US

Streaming through Amazon Prime Video is available through Surfshark across most locations, including the US and UK. I recommend the Boston, Charlotte, and New York servers for the US and the London and Manchester servers for the UK. I conducted these tests on my Windows desktop and MacBook Pro. Unfortunately, Surfshark can’t unblock the Amazon Prime Video app on mobile or tablet.

Watch Amazon Prime with Surfshark

I easily connected to Hulu on over 10 US servers, with my fastest servers in Boston, Detroit, and Manassas. I only waited a few seconds for the movie Transformers to load to watch the entire film in HD with zero buffering.

Screenshot of Toy Story 4 streaming on Disney+ with Surfshark connected to a US server
I didn’t have any issues unblocking Disney+ US from my physical location in the UK

I easily unblocked Disney+ in the US, Netherlands, and India. Unfortunately, I couldn’t access Disney+ in any other country — I’d be automatically redirected to the US site. I watched the movie Toy Story 4 in UHD with just a few seconds of load time.

Screenshot of Game of Thrones streaming on HBO Max and Surfshark connected to a US server
I was impressed that every Surfshark server in the US could easily access HBO Max

I could access HBO Max on every US server. The videos were quick to load, and I didn’t experience any connection errors when I watched multiple episodes of Game of Thrones. I enjoyed the best streaming quality on the Boston, Dallas, Manassas, Miami, New York, and Tampa servers.

Screenshot of PopcornFlix on Kodi streaming a movie and Surfshark connected to a US server
I connected to a US server to download and stream the Popcornflix Kodi add-on

When I connected to Surfshark’s servers in the US, I downloaded and streamed Kodi add-ons like Popcornflix, Crackle, and Tubi. I was especially impressed with the servers in New York, Toronto, and Vancouver. It never took more than 3 seconds to load a video, and I could skip forward and back without any buffering.

Watch Disney+ and more with Surfshark

Speed

9.0

High Speeds Across the Network

Surfshark’s speed performance was decent on every option I selected. My Ookla SpeedTest results showed an average connection speed of 39.89 Mbps, which was close to my speeds without a VPN connection. The MultiHop servers, however, slowed down the speeds, but they were still usable.

Speed Test Results

Surfshark is one of the fastest VPNs on the market and I had no problems streaming and torrenting large files on every server I tested. I also found it was reliable when it came to maintaining speed in distant locations.

To better understand Surfshark’s performance, I connected to 4 different servers around the globe (London, Florida, Paris, and Adelaide). With a US connection that offers native download and upload speeds of 44.77 Mbps and 36.88 Mbps, I was ready to explore Surfshark’s capabilities.

I began by selecting the ‘Fastest server’ and ‘Nearest country’ options, both of which connected me to a Surfshark server in the United States. The speed difference was just 6%, and I could still torrent, game, and watch UHD videos without experiencing any lag.

Screenshot of speed test results with Surfshark VPN while connected to servers in the UK, US, France, and Australia
I ran multiple speed tests in different server locations, including the US, UK, France, and Australia

I found Surfshark’s Australia server to be the second-best performing location, even though it was the farthest away. I obtained a download speed of 40.41 Mbps and an upload speed of 30.05 Mbps. My UK and France speeds were equally fast, dropping by just 12% and 15%, respectively.

Unfortunately, the ping rates were unexpectedly high, considering the slight drop in speed. This was unfortunate, and if you enjoy online gaming as I do, you might consider getting ExpressVPN — its ping and speed are consistent across all of its servers.

Chart showing the results of multiple speed tests with Surfshark connected to different global servers
I tested Surfshark in 8 different countries, and speeds were always 37Mbps or higher

I noticed a further reduction in my connection speed when I connected to a MultiHop server or used one of Surfshark’s static IP addresses. MultiHop decreased my speeds by about 50%. This result was not surprising to me due to MultiHop’s tendency to slow down the internet speed. The data you send through the VPN goes through two different servers simultaneously and is encrypted twice.

I find that Surfshark’s speeds are more than fast enough for most online activities. I also suggest you make sure Surfshark’s connection protocol is set to WireGuard to achieve top speeds. This protocol is designed to improve connection speeds without compromising your data security.

Try Surfshark for fast speeds

Is Surfshark Fast Enough for Gaming? Yes, in Nearby Locations

I’m happy to report that I had no speed issues when gaming with Surfshark while connected to a local server. As every gamer knows, losing a hard-fought match only takes a couple of seconds of lag. That’s why I’m especially picky when recommending a VPN for gaming.

In my tests, I connected to a New York server and launched Left 4 Dead 2 on Steam. Once the game was running, I ran a speed test — and my ping was 42ms. This is decent, considering that New York is over 1763km from my Memphis location. Generally, anything under 150ms is acceptable when playing online games. During the game, I easily kept up with my teammates. I didn’t even have to lower the game resolution in return for faster speeds.

Screenshot of video game "Left 4 Dead 2" with Surfshark connected to a US server location
I was impressed by Surfshark’s fast speeds when I played the online game Left 4 Dead 2

Keep in mind that you’ll need to connect to nearby servers for the best possible gaming speeds. When I connected to distant locations, my ping increased by more than 300%. This made it impossible to keep up with my teammates.

If you’re looking for a VPN with consistent speeds and ping in every location, ExpressVPN is one of the best VPNs for Call of Duty and other fast-paced games.

Try Surfshark for fast gaming

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers

10.0

Server Network — Global Network of 3200+ Servers in 99+ Countries

Surfshark has servers across an extensive geographic footprint. There are approximately 3200 servers in 99+ countries, including 37 virtual servers. Regardless of where you live, you’ll be able to find a server nearby.

There are also static servers available in the US, UK, Singapore, Japan, and Germany. These servers allow you to use the same IP address every time. Although it works fine for avoiding extra verification, static IPs are often shared by many users at once and get flagged as being associated with a VPN.

I was pleased to see that there are quite a few MultiHop server options that encrypt your data twice by routing it through 2 servers instead of 1. I tested MultiHop by connecting to the Singapore–Hong Kong server and checking my final IP address — which was Hong Kong.

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Security — Lots of Bonus Features

Surfshark comes with the standard features you would expect in a VPN and some nice extras you don’t often see. Although I was impressed to see how many extra features come with this VPN service, I found that not all of them are available on all devices. I checked out all of them, and here are my results.

  • Military-Grade Encryption – Surfshark offers AES-256-GCM encryption, a more secure alternative than standard AES-256 encryption. If you’re an Android owner, you have the additional option of using ChaCha20 encryption.
  • 4 Security Protocols – WireGuard, OpenVPN, IKEv2, and Shadowsocks — but not all of them are available on every device. Wireguard is available for iOS, macOS, Android, and Windows. Shadowsocks is available only on Windows and Android.
  • 100% RAM-Only Servers – All server data is wiped automatically whenever a server is turned off.
  • Whitelister Feature – Split tunneling is useful as you can choose specific websites and apps to bypass the VPN connection. This feature is only available on Windows and Android devices.
  • Auto-Connect Feature and Kill Switch – Surfshark’s Auto-Connect feature automatically starts a VPN connection, and the kill switch disconnects your device from the internet if your connection drops. These features make sure your device is protected 100% of the time.
  • Camouflage Mode and NoBorders Mode – These two features help you use Surfshark in restrictive countries by hiding the fact that you’re using a VPN in the first place. Unfortunately, my team and I had mixed results with these. We got them to work in the UAE and Turkey, but they didn’t work in China.
  • IP Address Rotation – When you use this, IP addresses will be rotated every few minutes. Surfshark states that you won’t be disconnected from the VPN connection, but I found this wasn’t always the case.
  • GPS Override Feature – Surfshark’s location spoofing feature automatically updates your Android device’s location data to match the server location you’re connected to. I tested this feature on my Samsung Galaxy smartphone and can confirm it works with most apps, including Google Maps and Uber.
  • Invisible to Devices Feature – This feature allows you to become invisible to other devices on your Local Area Network (LAN). This feature is only available on Windows and Android devices.
  • Smart DNS – You can use this service on devices that aren’t able to run VPNs, such as smart TVs, game consoles, and Apple TVs.
  • Pause VPN Function – Surfshark has an option called Pause VPN that allows you to disable the connection for 5 minutes, 30 minutes, or 2 hours.

CleanWeb Feature Blocks Ads, Malware, and Trackers

An increasing number of premium VPNs have started offering in-built blockers against ads, malware, and trackers — but not all of them work well. That’s why I was happy to see that CleanWeb blocks all pop-up, video, and banner ads on news sites like the Daily Mail and Forbes. I even noticed faster loading speeds as a result!

Screenshots of the Daily Mail website with Surfshark's CleanWeb feature blocking all ads
Surfshark’s CleanWeb feature blocked all ads on the Daily Mail news site

Overall, CleanWeb is a great feature, but it does have a minor drawback — it fails to block some YouTube ads. I found this quite disappointing since I hate being interrupted by ads while watching videos. If this is an issue for you, Cyberghost’s ad blocker easily removed all YouTube ads during my tests (it even blocks malware and trackers!).

Leak Test Results — No DNS, WebRTC, or IPv6 Leaks Found

Many VPNs have robust encryption but still leak your private data to specific websites and apps. To confirm Surfshark offers in-built leak protection, I connected to random servers in the US, Australia, and Germany.

Screenshot of leak test results with Surfshark connected to a US server
Surfshark has in-built leak protection that always masks your actual IP address

With each server connection, I ran tests on IPLeak.net — and I was pleased to see that my actual IP address was secure each time. Surfshark also proved to be highly leak-proof when tested for DNS and WebRTCleaks.

Extra Security Tools — 2FA, TrustDNS, Surfshark Alert, and Surfshark Search

Surfshark also has some interesting security tools. While 2-factor authentication (2FA) and TrustDNS are free, you’ll have to pay a little extra for Surfshark Alert and Surfshark Search.

Two-Factor Authentication (2FA)

It’s rare to find a VPN service that asks for extra authentication. However, Surfshark offers 2FA as an option on all its apps. You should always enable 2FA wherever it’s available, as it drastically reduces your chances of being hacked.

TrustDNS

This is a free, standalone app for iOS and Android devices. TrustDNS connects you to a public DNS server instead of a DNS server assigned by your ISP (Internet Service Provider). ISPs can monitor and track your internet activity — and in countries like Australia, ISPs are even required to submit customer metadata to the government for 2 years. While this is a decent app, I don’t believe it’s worth the effort of downloading, as the Surfshark VPN app offers DNS masking, military-grade encryption, and leak protection.

Surfshark Alert and Surfshark Search

You can access both features on your account dashboard. Surfshark Alert immediately informs you when you’ve been the victim of an online data breach. It checks your personal information daily against a database of leaked email addresses, passwords, and credit cards.

Surfshark Search is a private search engine that blocks ads and trackers, allowing you to browse the internet more anonymously.

Privacy

Strict No-Logs Policy

To its credit, I found Surfshark’s privacy statement very clear and easy to understand. Any reliable VPN should offer this. The no-logs policy states that your browsing history, IP address, and other identifying data are never tracked, logged, or shared.

Screenshot of Surfshark's privacy policy
Surfshark’s privacy statement is one of the most transparent policies I’ve ever seen

Although it doesn’t keep any logs of your activities, Surfshark does collect your email address, password (it’s encrypted), and payment details. If you don’t feel comfortable with this information on file, it’s easy to register anonymously by signing up with a throwaway email address and paying with cryptocurrency. Alternatively, you can email the support team and request your personal information be edited or permanently deleted.

Location — Based in the Netherlands

Surfshark was initially headquartered in the British Virgin Islands but has since relocated to the Netherlands. While the Netherlands is a member of the Nine-Eyes Alliance, it doesn’t have any data retention laws. This means that Surfshark is not obligated to log any data about you, so the no-log policy remains in effect.

Warrant Canary Alerts You to Third-Party Interference

Surfshark’s website features a warrant canary that informs you when the company has received a subpoena by government or law enforcement authorities. While Surfshark stresses that the no-logs policy prevents it from providing user logs, I like that I can still see whether national security letters, gag orders, or government warrants have been issued.

Independent Security Audit on Browser Extensions (Passed)

An increasing number of VPN companies are now investing in third-party audits to verify their privacy claims — and Surfshark is one of them. In 2018, Cure53 conducted an independent audit of Firefox and Chrome browser extensions. I carefully read the report and saw no significant security or privacy flaws. While I’m satisfied with Surfshark’s efforts to secure its browser extensions, I’d like to see an audit of the VPN itself in the future.

Stay secure with Surfshark

Torrenting — P2P Allowed on Selected Servers

Surfshark’s speeds, security, and privacy features make it a valuable tool for torrenters. There are no data or bandwidth limits when downloading with Surfshark, and it is compatible with popular torrenting software like qBittorrent and uTorrent.

The Surfshark website states that you’ll be automatically connected to a P2P server in a torrenting-friendly country once you launch a BitTorrent client. But this didn’t appear to happen — I connected to a regular server in Turkey, started torrenting on qBittorrent, and was still on the same server.

I immediately contacted customer support over 24/7 live chat, as I’d already begun torrenting and was concerned about my privacy. When a representative asked me to run tests on IPLeak.net, I saw my IP address was still in Turkey, but the DNS server had changed to the Netherlands. According to the representative, I’d already been rerouted to a P2P server as the DNS address had changed.

Screenshot of leak test results with Surfshark connected to a server in Turkey and DNS server in the Netherlands
Surfshark automatically changed my DNS address when I launched a Bittorrent client

While I was pleased that my torrenting traffic was secure, it was time-consuming to verify my DNS address on an external website. I recommend connecting to a P2P server from the “Location” tab to avoid the hassle. Just type “P2P” in the search bar, and you’ll see a full list appear. The fastest servers will have a near-empty circle icon.

Screenshot of Surfshark's P2P servers on the Mac app
It’s not widely advertised on the Surfshark website — but you can manually connect to a P2P server

Does Surfshark Work in China? Not Always

Although it offers some features to enhance its effectiveness, Surfshark isn’t the best VPN for China. During testing, my colleagues in China could only connect to 1 server in Ireland, and the connection failed after 30 seconds.

My colleagues weren’t able to use Surfshark, even after troubleshooting attempts. Surfshark’s customer support representative recommended using the Shadowsocks protocol or switching on NoBorders mode — neither of which worked.

Surfshark’s unstable nature makes it essential to have a backup VPN in the event it fails. I recommend ExpressVPN for China as it’s one of the only VPNs that work there. It comes with a 30-day money-back guarantee, so you can try it risk-free and get a refund no questions asked. The protection of a VPN doesn’t give you a license to commit illegal acts, so please exercise a basic level of caution when using a VPN in China.

Server Locations

Albania
Algeria
Andorra
Austria
Belgium
Canada
Denmark
France
Morocco
United States
Uruguay
Uzbekistan
Venezuela
Vietnam

User Experience

8.0

Simultaneous Device Connections — Connect Unlimited Devices at Once

One of Surfshark’s standout features is that it protects an unlimited number of devices simultaneously. Most premium VPNs only offer 5 to 10 simultaneous device connections, which isn’t always enough to cover every device you work on.

To test this, I connected to a UK server on a Windows laptop, 2 Windows desktops, an iPhone 13, a Samsung Galaxy smartphone, and 3 iPads. I’m happy to report that I didn’t have any connection issues and no significant slowdown in speed. I only noticed some lag when 8 devices were connected at once, which is impressive, as many VPNs slow down as soon as an extra device is added. This means that you won’t have to pay for multiple VPN subscriptions or pick and choose which devices you want to protect.

Device Compatibility — Native Apps for Major Operating Systems

Although there are more high-performance VPNs for Windows, Android, iOS, and Mac, Surfshark’s apps are relatively straightforward and easy to use. I like that the apps all look similar, so I don’t waste time looking for settings when switching from one OS to another. I also appreciate that the desktop apps are available in 14 languages, including English, German, Italian, French, Japanese, and Korean.

Surfshark offers native apps for the following operating systems:

  • Windows
  • macOS
  • iOS
  • Android
  • Linux (Ubuntu and Debian)
  • Amazon Fire TV and Fire Stick

I do wish that Surfshark was compatible with a wider range of devices, though. ExpressVPN, for example, is also compatible with Kindle Fire, Chromecast, Chromebook, and more. Plus, it’s super easy to set up ExpressVPN on your smart TV.

Lightweight Browser Extensions for Chrome and Firefox

You can install Surfshark’s browser extensions onto Chrome and Firefox, which encrypts your browser traffic and hides your IP address. However, anything you do outside of the browsers will be unencrypted.

Even though you won’t get VPN-level security with the browser extensions, it’s useful when you want to quickly change your IP address for streaming. I tested the browser extensions with Netflix US and had no problems streaming the film Spider-Man: Into the Spider-Verse.

Screenshot of Surfshark's browser extension connected to the US while playing Spider-Man: Into the Spider-Verse on Netflix US
I connected to a US server and watched Netflix US on the Chrome browser extension

The extensions for Chrome and Firefox look similar to the VPN apps. I was happy to see that the CleanWeb ad-blocker feature was available, so I could browse news and shopping sites without being interrupted by ads. I was also impressed that 9 languages are supported: English, German, Spanish, French, Italian, Japanese, Polish, Russian, and Chinese.

Smart DNS for Smart TVs, Apple TV, Xbox, and PlayStation

Surfshark doesn’t offer native VPN apps for smart TVs, Apple TVs, or game consoles — but it does offer Smart DNS. Smart DNS doesn’t encrypt your data like a VPN, but it does change the virtual location of your device.

Try Surfshark on unlimited devices

Ease of Setup & Installation — Effortless Installation

This application is straightforward to install and use, no matter your platform. After a quick download and installation, I was up and running in no time at all. You can access Surfshark’s apps on Windows, macOS, iOS, and Android through browser extensions.

The biggest issue I had was the faulty “Connect” feature. When you click this button, you should automatically get connected to the fastest server. However, I found that wasn’t always the case.

I ran speed tests using the “Connect” button on the UK, US, Germany, and Australia servers and compared the results with my own manual server selection. The result was that I selected 2 servers that were faster than Surfshark’s “Connect” option. To guarantee the fastest speed each time, I recommend selecting a server yourself.

Surfshark’s “Connect” Feature Manual Server Selection Speed Difference
Australia 38.42 Mbps 40.41 Mbps +5%
Germany 42.11 Mbps 40.57 Mbps -3%
UK 41.33 Mbps 39.68 Mbps -4%
US 40.35 Mbps 41.93 Mbps +3%

5 Easy Steps to Install Surfshark on Windows:

  1. Create an account and pay. Visit Surfshark’s website and create a Surfshark account if you don’t already have one. You will then need to select a subscription plan and provide your payment information.
  2. Download Surfshark. Visit the Apps & Extensions section of your dashboard to download the software. In most cases, the website will detect your operating system automatically and offer the Windows client for download.
    Screenshot of Surfshark's download page for compatible devices
  3. Run the installation file. Upon downloading Surfshark’s setup file, locate it in your Windows PC’s downloads folder and double-click the executable file to install it.
    Screenshot of the installation process for Surfshark using the setup wizard
  4. Log in to your account. You will be asked to log in when you open Surfshark’s Windows app for the first time.
    Screenshot of the Surfshark login page
  5. Connect to a server. Now that Surfshark has been installed on your computer, you need to choose a server to access.
    Screenshot of the Surfshark's server and connection interface

Support

10.0

I was satisfied with the customer support provided by Surfshark. You can contact customer support over email, an online form, or live chat. The customer support team is available 24 hours a day, 7 days a week. If you prefer troubleshooting problems yourself, you can also check out the website’s setup guides, tutorials, and FAQs.

I tested all of these support options to see how effectively the company resolved issues. I found that live chat is the best way to receive fast and detailed assistance. However, I didn’t need to look much further than Surfshark’s website for simple issues.

Tested: 24/7 Live Chat

I was impressed by the friendly and fast responses. During my review, I tested the 24/7 live chat feature multiple times as I experienced minor technical difficulties. For example, I couldn’t stream Netflix while connected to a US–Detroit server, and I struggled to connect to a specialty P2P server when torrenting.

Screenshot of Surfshark's 24/7 live chat feature with troubleshooting advice about Netflix US and torrenting
Surfshark’s 24/7 customer support offered helpful troubleshooting tips to resolve my problem

It took about 2 minutes to connect to a customer service representative each time, which was a little longer than I prefer. However, the representative would provide me with step-by-step instructions and detailed explanations, and my problems were always successfully resolved.

The most convenient aspect of Surfshark’s live chat is that you can access it directly in the Windows and Android apps — you don’t have to visit the website. All you have to do is go to “Settings” and then “Get Instant Help” to get in-person assistance. Unfortunately, this feature isn’t available yet on iOS or Mac.

Tested: Email Support

I also tested Surfshark’s email support by sending several messages to enquire about some of its features. For comparison, I also used an email address not connected to my Surfshark account to see if there would be a difference in response time. I’m happy to say that I received detailed responses in less than an hour every time.

While I’m pleased with the fast response times, I recommend contacting Surfshark over 24/7 live chat. It’s much quicker as you can speak directly to a customer support representative, especially if you have any urgent technical issues.

Online FAQs and Troubleshooting Guides

Many VPNs have websites with help sections that are so poorly organized that they’re barely usable. I was impressed that Surfshark’s “Help” section on its website is comprehensive and regularly updated. Most of the time, I didn’t need to contact customer service as I could find answers to my questions.

Topics are divided into 4 sections: installation, troubleshooting, account, and general inquiries. You can find step-by-step instructions for installation and troubleshooting, complete with screenshots and even some video tutorials.

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How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing

10.0

Surfshark is a very affordable VPN, considering what you get for the price. Depending on your needs, Surfshark subscriptions are available for one month, six months, and a year. The longer you subscribe to the service, the bigger the discount you’ll receive.

The 2-year + 2 months subscription offers the maximum savings at just $2.49/month. Additionally, Surfshark unlocks all premium features once you subscribe, rather than restricting access to some features for extra charges.

Wide Range of Payment Options (Including Bitcoin)

You can pay with credit cards (Visa, MasterCard, American Express, and Discover), cryptocurrencies (Bitcoin, Ethereum, and Ripple), Amazon Pay, Google Pay, and PayPal. If you want to use Surfshark anonymously, I recommend signing up with a throwaway email address and paying with cryptocurrency.

30-Day Money-Back Guarantee

If you’re unsure if Surfshark is suitable for you, you can test it with its 30-day money-back guarantee available to new subscribers. If you don’t like Surfshark at the end of this period, simply request a refund via 24/7 live chat or send an email to the customer support team. It also offers a 7-day free trial, but it’s only available on Android and iOS devices.

Screenshot of Surfshark live chat and a refund request
I got a full refund from Surfshark when I tested the 30-day money-back guarantee

I tried the money-back guarantee by signing up for a 1-month plan, and I used Surfshark to browse the internet, download torrents, and stream Netflix. I requested a full refund before the 30-day period ended, and I got my money back in 7 days! I didn’t even need to provide a reason for canceling.

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Surfshark offers the following plans

Final Verdict

You should consider Surfshark if you are looking for a high-quality VPN service with great privacy and security, an affordable price, excellent unblocking capabilities, unlimited simultaneous connections, and high speeds. It also offers apps for a variety of devices that are very straightforward to install and use, and they even include CleanWeb, an ad- and malware blocker that comes in very handy when browsing the internet.

One small downside of Surfshark is that some of its advanced features are only available on specific apps, but that doesn’t take away from the great impression I’ve had of the service.

You can try Surfshark yourself for free for 7 days with the free trial on mobile devices or for 30 days on any compatible device thanks to its money-back guarantee. That way, you can test out every feature for yourself and if you don’t like it, you can easily get a refund over 24/7 live chat.

Try Surfshark risk-free

FAQs About Surfshark

Is Surfshark good?

Yes, Surfshark is a great product with a lot to offer. The Surfshark VPN service is fast and secure, and it provides a wealth of advanced features without keeping any logs. It employs cutting-edge technology such as WireGuard VPN protocol and VPN kill switches to ensure your safety and security. Applications are also available for all major operating systems and devices.

Can I use Surfshark for free?

Yes! While Surfshark does not offer a free plan, it does offer a 7-day free trial if you download the app from Apple App Store or Google Play Store. You can also receive free months of VPN service by referring others. You receive one free month when you refer a friend, and your reward increases as you refer more friends.

As a general tip, I’d be cautious about using a free VPN. While I can recommend some free (and safe) VPNs, you’ll find the trade-off is limited bandwidth, reduced server locations, pop-up ads, and slow speeds. It’s expensive to operate a VPN service, so no trustworthy provider will provide a quality experience at no cost. If it does, I can guarantee you’re paying in other ways. I’ve seen cases where shady VPNs secretly sell people’s browsing history, private data, and bandwidth to make money.

Is Surfshark really safe?

Yes, it’s entirely safe to use Surfshark. When you connect to a server, your data and online activity are protected by AES-256-bit encryption. This is the strongest level of encryption available and is uncrackable.

The strict no-logs policy further ensures the privacy of your data. No browsing activities, passwords, or sensitive files are monitored or logged by any third party when you’re connected to the VPN. This even includes Surfshark itself! No one can spy on your actions, so your privacy is fully protected online.

Important to know
Netherlands
2018
No
30 days guaranteed
windows mac linux android ios router
Contact Details
info@surfshark.com
surfshark.com
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