WebWatcher Overview May 2020
Let me save you some time. If you’re looking for a parental control app that will let you put a filter or time limits on your kid’s mobile devices and computers, then WebWatcher is not for you. Instead, check out my Qustodio review, it will have the features you want.
However, if you’re looking for an excellent monitoring app, WebWatcher is a pretty good option. It can show you the phone’s call log, photos taken, search history, and send alerts when it detects “Risky Behavior.” I liked that it has a powerful social media monitoring feature as well, and can show incoming or outgoing messages on some popular apps. However, WebWatcher subscription plans only include a single device, which, as a father of 5 I found a little frustrating.
I’ve been on a quest to find the best parental control apps for my 5 kids, ages 5 – 16. I’ve tested and compared over 50 different parental control apps for mobile devices and computers and ranked them based on their strengths and weaknesses. You can use my research to make the best decision for your family.
WebWatcher Records Everything (But No Screenshots on iOS)
Once I installed WebWatcher, I let my son know that I can see everything he’s doing on his phone. It takes screenshots of everything on Android (this feature doesn’t work on iOS) and sends them to the parent dashboard for review.
The app was also able to access all his SMS messages, photo gallery, browser history, call log, and GPS location. With all this data, I was able to ensure that my son wasn’t looking for drugs, in contact with a sexual predator, taking inappropriate pictures, and more.
Social Media Chat Monitoring
When it comes to monitoring the chat logs from top social media networks, WebWatcher performed better than any other app I’ve tested.
- Instagram, WhatsApp,TikTok, Facebook Messenger, Kik, and Viber – Accesses incoming messages only
- Snapchat, Tinder – Can only show me the name of who is sending messages
- YouTube – It’s not compatible with the YouTube app, but will show you all search and viewing data from YouTube.com
No Time Management or Web Filters – But….
Since WebWatcher is a monitoring program, I wasn’t expecting any web filters or time management tools. So I was pleasantly surprised when I saw that there’s a single button on Android devices that will block all of the apps, although making and receiving phone calls is not blocked. I wasn’t able to set a schedule, but it was nice for the times I just wanted my son to get off his phone and do his homework or come to dinner.
When they try to open an app they will see a message letting them know that all apps have been blocked. This doesn’t affect the phone app.
While there is no filter that blocks the kids from going to certain websites, there is a Word Alert feature that will let you know if they are searching for inappropriate things. WebWatcher has over 150 words, phrases, and slang terms in its library. You can add or remove words as you see fit. This won’t block the page from opening, but it will trigger an alert in the dashboard.
The app identifies certain activities or trigger words as “Risky Behavior” and creates an alert that can be viewed in the parent dashboard.
Before you can install the app, you will need to create an account and get a WebWatcher subscription (I found a great offer on this hidden discount page, check out if it’s still available).
WebWatcher guarantees that installation will take less than 5 minutes, and they lived up to that guarantee. While there is no app in the Play Store, WebWatcher will send you a download link after you create your account. When you go to the download page, you’ll see a step-by-step guide (with pictures) for downloading and installing the app to your child’s phone.
For WebWatcher to work, you will need to give it permission to access your contacts, photos, and apps. Android users will also have to give it Admin Device rights, which will allow it to take screenshots, prevents the kids from uninstalling it, and lets it track the app usage.
Ease of Use9.0
Once the installation was complete, the program was extremely easy to use. I was able to log in to my dashboard from anywhere and get all the alerts, see the phone’s location, and even sound a 60 second alarm on the phone, which is nice if your child misplaced their phone.
The WebWatcher dashboard is easy to navigate around. It’s divided into a few different sections, which makes it easier to go through all the data it collects. The main page shows all the alerts, which you can click on for more details.
I was only able to reach the customer support team after creating an account. I found this a little annoying as I had some questions I wanted answers for before committing to the product.
WebWatcher has a 24/7 live chat option. Each time I had a question I received an answer within a few minutes, and I was able to confirm that I was dealing with a real person and not a Chat Help Bot. They even offered to have a technician connect to my phone and check out the issue.
The online knowledgebase seemed very limited and mainly dealt with how you can create an exception with your antivirus software before installing WebWatcher on a Mac or PC. It didn’t have questions or answers that were related to actually setting up or managing the app.
💰Is there a free version of WebWatcher?
No, WebWatcher is only available by getting a 1, 3, or 12-month subscription.
👎Does WebWatcher offer a free trial?
All over its website, WebWatcher claims that the service is risk-free. However, after reading the refund policy I was a bit skeptical. The only way to get a refund is if the service doesn’t work as advertised and the customer service team can’t fix whatever issues you are having.
💻Can I use WebWatcher on multiple devices?
While WebWatcher is available for Android, iPhone, Windows, Mac, and Chromebook, each subscription is limited to 1 device. This means that if you’re interested in monitoring multiple devices you will need multiple subscriptions.
❓Does WebWatcher have tools to prevent screen time addiction?
No, WebWatcher is purely a monitoring tool, it will not place a time restriction on a device. If you’re looking for a parental control app that can enforce a daily limit or a schedule, check out my Qustodio review
Not only is WebWatcher one of the more expensive parental control apps I tested, but the price is also only for a single device. As a father of five, this was a problem for me. I spoke with the customer service team about the prohibitive cost of purchasing a license for each of the kids and he claimed that they are working on a new price structure.
If and when that happens, I will update this post.
As of now, there are three options that include all the same features. The only difference is the monthly cost is reduced for longer subscription plans.