My internet speed before turning on ExpressVPN
Speed test with ExpressVPN server in Australia. You can see the download speeds are actually faster than the initial testing! The upload speeds are also fantastic here.
Speed test with ExpressVPN server in the US. You can see the download speeds are practically the same as my control test.
My IP address was shown as being thousands of miles from my actual location while connected to ExpressVPN.
Some of the sites that we watched with ExpressVPN from top left; Netflix, BBC iPlayer, BBC iPlayer, France2, Hotstar, Hulu, ESPN
I was able to play Fortnite while connected to ExpressVPN
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
ExpressVPN offers over 3,000 servers located in 94 countries and that number is constantly growing.
Because ExpressVPN is incorporated in the British Virgin Islands, it’s beyond the legal jurisdiction of many government agencies like the GCHQ and NSA. Their OpenVPN traffic is encrypted with a 256-bit AES algorithm and is their default protocol.
They also excel at setting the bar high with authentication. The 4,096-bit ephemeral encryption they provide protects exchanges with maximum secrecy. Although I did discover that if you are on the mobile app, there’s no way to alter the default encryption. When I was on the computer, there was a multitude of options.
Check out our detailed video review of ExpressVPN
The app shortcuts on the mobile app are a really nice touch
I had to test out the support to see if all the hype about this company was indeed real. For the price being asked, I expected the customer support would be above and beyond anything we’ve ever experienced.
ExpressVPN offers 24/7 live chat support and I was happy to see that there were real people answering questions, not chat-bots like I've come across with other VPNs.
If you would prefer not to discuss your matters with a human or machine over chat, there are some other options available. They have a contact form and email address provided as well. Unfortunately, you won’t get to speak with a human, because there is no support phone number provided.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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