VPN.Express Review 2021: Before You Buy, Is It Worth It?

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VPN.Express Overview October 2021

VPN.Express wants to protect everyday internet users from cybercriminals by bringing privacy and security to its users. To see if this VPN is on track to achieve this goal, I decided to try it myself.

Unfortunately, VPN.Express doesn’t work as I couldn’t connect to the service. I created an account, downloaded the Windows app, and signed in. That’s it. I couldn’t do anything beyond that. I even tried to pay for the premium service, but all payment channels aren’t working.

It appears VPN.Express was created to trick users into buying it by leveraging the name of the more well-known ExpressVPN. So don’t even consider paying for the service, even if you could. Instead, you can check these top-rated VPNs that are fully functional and provide top-grade privacy and security features.

Don’t Have Time? Here’s a 1-Minute Summary

VPN.Express Can’t Access Netflix, Hulu, HBO Max, BBC iPlayer, Disney+, and Amazon Prime Video

Sadly, there was no way for me to test this VPN with any streaming platform as it simply doesn’t connect with any server. After logging into the Windows app, there was no available server to connect with and unblock my Netflix US account or any other streaming service.

Since VPN.Express doesn’t work. I recommend you try another VPN that works. My go-to VPN for unblocking all popular streaming platforms is Cyberghost. You can try Cyberghost with its specialized servers for streaming. Whenever I’ve ever tried to watch my favorite shows on platforms like Netflix, Hulu, HBO Max, Disney+, and Prime Video, CyberGhost has proved reliable.

Speed1.0

Is VPN.Express Fast? No! There Was No Way to Find Out

Again, since I couldn’t connect with any VPN.Express server, I couldn’t get a feel of the speeds. For a VPN that works and has lightning-fast speeds, ExpressVPN is my top choice. I always get super-fast speeds with ExpressVPN no matter which server I connect with — including those that are far away.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers1.0

Server Network — Lists 60+ Servers in 25+ Countries

VPN.Express claims to have 64 countries, but that doesn’t appear to be true. Furthermore, it claims to have optimized P2P servers in the US, UK, Brazil, Spain, Sweden, Norway, Belgium, South Korea, Morocco, and more. Sadly, I couldn’t find any server to connect with on the Windows app.

Screenshot of VPN.Express interface, showing no server
I couldn’t find any available server on the VPN.Express app

Security — Multiple Security Protocols

VPN.Express lists 3 security protocols (OpenVPN, L2TP/IPSec, and PPTP) on its website. This includes the listed AES-256 bit encryption for L2TP/IPSec, 2048 bit SSL encryption for OpenVPN, and MPPE-128 encryption for PPTP. Unfortunately, since the VPN doesn’t work, these security features can’t be used. One thing is clear.

Privacy — No-Logs Policy

VPN.Express states that it doesn’t keep any logs that can be traced back to you. The VPN guarantees its users that it does not “collect or store users activity, browsing history, traffic, content, IP address, or any other sensitive information.” That said, if it had worked, the VPN would have collected information such as email address and password, and payment data for communication and recurrent billing purposes, respectively.

Torrenting — Claims to Support P2P

A glance at the VPN’s website shows that it outrightly supports P2P. It even claims to have servers optimized for P2P and torrenting. However, when I downloaded the VPN, I couldn’t find any server list, including P2P servers. For a VPN with solid torrenting capabilities, you can try Cyberghost with hundreds of specialized P2P servers for safe filesharing.

Does CryptoStorm Work in China? No!

VPN.Express doesn’t work in China since it doesn’t even work anywhere, to begin with. I even reached out to customer support for help and clarification, but none of the channels were responsive. If you’re traveling to China and need to stay protected as you access the internet, I recommend you try ExpressVPN, which is guaranteed to work for you in China.

Server Locations

VPN.Express

User Experience1.0

Simultaneous Device Connections — You Could Connect 5 Devices

VPN.Express states that you could connect up to 5 devices. I tried to see if I could try the VPN on my PC and phone. Unfortunately, I could only log in on my Windows device. Since there wasn’t any server to connect with, I couldn’t test any of the features. If you want a VPN that works and connects multiple devices, IPVanish offers unlimited device connections.

Device Compatibility — Windows App Supported

VPN.Express claims to support many operating systems, but I could only download the Windows app. The VPN has a Windows client and configurations/set up guides for iOS, Android, Linux, macOS X, Chrome OS, Synology, D-WRT, Tomato, and Socks 5. However, during my tests, I couldn’t download and log in on any of these devices apart from Windows. That said, I couldn’t connect with the service or any server on my windows device— it simply doesn’t work.

Ease of Setup & Installation — Simple to Download the Windows App

It was easy setting up the Windows app. I simply downloaded the app from VPN.Express website and ran the installer. I could log in with my registration credentials but couldn’t find any available server to connect to. Other operating systems require manual setup with OpenVPN, L2TP/IPSec, or PPTP.

Support1.0

VPN.Express has support channels via a contact form, email, and social media. Unfortunately, none of the channels worked during my tests. I reached out on Facebook Messenger, Email, and a contact form. I didn’t get any response from any of the channels. Even the phone number listed on the website is out of service.

Screenshot of unresponsive chat with VPN.Express support
I reached out to all the available support channels and got no help

It was really disappointing that I couldn’t get any of my questions answered. I was curious to find out why the VPN doesn’t work. All my efforts proved abortive across all the channels. So, if you have questions about the vendor, there’s no way to get answers.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing1.0

VPN.Express offers 3 premium plans — a monthly, 6-month, and yearly plan. The listed payment methods include PayPal, Paymentwall, and cryptocurrencies. I tried paying through all the listed channels, but it just didn’t work. I even reached out to the crypto payment partner to find out why the merchant payment isn’t working. I was informed that the payment method wasn’t set up properly.

Screenshot of Error message when I tried to pay for VPN.Express with crypto

I got an error message when I tried to pay for VPN.Express with bitcoin

However, it appears to have received some payments in the past from reviews left on the payment profile of the vendor. Although the vendor offers a 7-day money-back guarantee, there was no way for me to test it since I couldn’t pay. I wouldn’t even recommend paying for VPN.Express even if you could as the VPN does not work.

VPN.Express offers the following plans

Final Verdict

VPN.Express could have been a great VPN considering the listed features. Sadly the VPN does not work or was simply a scam to drive traffic using the popular ExpressVPN brand. I wouldn’t recommend paying for it even if you could.

There are top-rated VPNs that work all year round, are reliable, and have top-notch support in case you face any technical issues. ExpressVPN — which it seems VPN.Express was trying to imitate — is my top choice. You can test ExpressVPN’s top-grade features out for yourself and if you’re not satisfied, you have up to 30 days to claim a refund.

FAQs About VPN.Express

Is VPN.Express any good?

No. VPN.Express doesn’t work. The best you can do is sign up and log in to the Windows app. You won’t find any servers, there’s no functional support channel, and payment channels don’t work. I wouldn’t recommend this provider.

Can I use VPN.Express for free?

No. VPN.Express has three premium plans that aren’t functional. While the VPN claims to offer a 7-day money-back guarantee, there’s no way to connect with the service and try it out.

I don’t like to recommend free VPNs due to the lack of features, security, and privacy. However, if you are looking to try a VPN but don’t want to spend any money yet,  these are a few reliable options that you can test out.

Is VPN.Express safe?

No. While VPN.Express claims to have military-grade encryption and not keep any logs, you can’t even use the VPN. It just doesn’t work. None of the payment methods worked for me but even if they do end up working for you, I would not recommend spending money on this VPN. You might end up paying for something that does not work with a support team that was unresponsive.

I recommend using another VPN that’s trusted to work. For instance, you can use ExpressVPN to safely accessing the internet and protecting all your devices. It comes with top-grade security and privacy features.

Important to know

United States
2016
No
7 days guaranteed

Contact Details

[email protected]
www.vpn.express

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