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How to Cancel PureVPN & Get a Refund – Results Will Surprise You

Olivia Jones
Last Updated by Olivia Jones on June 19, 2022

We put PureVPNs 31-day money back policy to the test and while it took some effort on our part, we did receive a full refund even though we signed up through their special deals page to get the cheapest plan.

Try PureVPN Risk Free Today

PureVPN refund policy
If you’re trying to cancel PureVPN, get ready for a fight.

PureVPN does not want to lose you as a customer, so despite their “no questions asked, risk-free, stress-free” policy, canceling your account and getting your money back will require persistence.

They’ll ask you lots of questions about why you want to leave and they’ll try to convince you to stay. The only way you’ll succeed in cutting ties is if you keep your answers brief and vague, and insist that you’re just not interested in continuing to use their service.  

On the bright side, my trying to cancel my account accidentally revealed a money-saving hack for those who want to stick with PureVPN: In order to convince you to stay, they’ll offer you two months of free service.

If you weren’t happy with their service, we highly recommend ExpressVPN which can do everything PureVPN does and then some or check out the top 5 VPNs in the table below.

Quick Guide: 3 Steps to Cancelling your PureVPN Account

How to Cancel Your PureVPN Account

Even the first step of the first part of this process isn’t so obvious. That’s because when you log into the PureVPN member area, you won’t see an “unsubscribe” or “cancel” button.

To get to the cancellation page, you have to request a link to the form from a customer service representative. They didn’t just give it to me, I had to insist that I really wanted to cancel before PureVPN gave me the link.

But you don’t have to go to all that trouble to get the cancellation form. Because we got you the link, you can just click here.

My first request got this reply.

Screenshot of PureVPN's live customer support chat showing question for the reason of canceling PureVPN account
When I gave them a technical reason for an answer, the representative started trying to troubleshoot the problem, and only linked me to the form once I insisted that I just wanted to cancel.

Screenshot of PureVPN's live customer support chat showing representative's question to help customer
But you don’t have to go to all that trouble to get the cancellation form. Because we got you the link, you can just click here.

For question 1, “When would you like to cancel your account?” select Right Now.

Screenshot of PureVPN's cancellation form showing highlighted part about the cancellation period
For the rest of the questions, I assume that actually saying why you’re leaving will lead to more targeted sales pitches, so you should probably stay vague.

For questions 3 and 5 (“Please share the reason for cancellation” and “Other comments or suggestions”), no matter what answer you choose, you’ll be prompted to elaborate and won’t be able to submit the form until you do.

After you submit the cancellation form, you will receive two emails.

The first is an acknowledgment of your request to cancel. Note that this is not a confirmation of cancellation. You haven’t actually canceled yet.  

Screenshot of PureVPN's email response about the confirmation for received cancellation form of PureVPN's account
The second email is an attempt to sell you on PureVPN and find out if they can fix any technical issues. The email contains this line: “If you have already decided to quit then let me know and I will cancel your subscription right away without any further delays.”

However, it doesn’t tell you exactly how you’re supposed to let them know that yes, you actually do want to cancel.

Screenshot of PureVPN's email response about the cancellation of PureVPN's account
I replied to the email, reiterating that I just want to cancel. However, instead of canceling my account, they sent another reply, in which they told me I would get an extra two months of service for free.

To be clear, they didn’t ask if I wanted a better deal. They informed me, “Your account will be extended in your current plan.”

Screenshot of PureVPN's email response about the cancellation of PureVPN's account
At that point, I decided to just move forward and request a refund.

How to Get a Refund

Like the cancellation form, s no clear way to get to the refund form from the members page. I got it by requesting it from a customer support representative, but you can find it here.

While PureVPN says their refund policy is “no questions asked,” that’s not actually true.

Screenshot of PureVPN's web page about its Refund Policy with highlighted
The refund form requires that you answer some the same questions as the cancellation form.

Like the cancellation form, the refund form requires that you fill in all the fields, even the ones that ask you to type in answers.

Again though, you don’t have to give your exact reason for leaving. And to keep from giving them more opportunities to convince you to stay, it’s probably better not to get into specifics.

Once you submit the refund form, you’ll get another two emails. These are identical to the emails you get after submitting the cancellation form – one is a confirmation of your request, and the other is a sales pitch.

Since I still hadn’t received a confirmation for either a cancellation or a refund, and I was still able to log in and use PureVPN, I went back to the live chat to speak directly with a customer service representative.

After explaining that I was unsuccessfully trying to cancel and get a refund, they once again asked why I wanted a refund, and once again tried to convince me to stay by offering a better deal.

Screenshot of PureVPN's live customer support chat window showing representative's question about why does a customer want a refund
After responding that I just want to cancel and that I keep getting asked questions despite their “no questions asked” policy, they tried to get me to cancel my refund request by offering me an extra month of service for free.  

Screenshot of PureVPN's live customer support chat window showing representative that is trying to offer an extension of PureVPN's service to the customer free of charge
Screenshot of PureVPN's live customer support chat window showing representative's offer for one month of free PureVPN service
I insisted that I wasn’t interested in extending the service and simply wanted a refund, but they just kept trying to sell me on their product.

Screenshot of PureVPN's live customer support chat window showing representative that is trying to offer an extension of PureVPN's service to the customer
Screenshot of PureVPN's live customer support chat window showing representative that is trying to offer an extension of PureVPN's service to the customer
After repeating my assertions, I finally received an email confirming my refund!

Screenshot of PureVPN's email response about confirming customer refund
So there you have it. I managed to cancel my subscription and get refunded – and it only took a million simple steps. (Please excuse my sarcasm.)

How to Uninstall PureVPN from Your Windows Desktop

Next you’ll want to uninstall PureVPN from your computer. This part is actually pretty easy.

Here’s what you do:

1. Open up your computer’s control panel and select Programs.

Screenshot of step 1 on How to Uninstall PureVPN from Your Windows Desktop
2. Click Programs and Features.

Screenshot of step 2 on How to Uninstall PureVPN from Your Windows Desktop
3. Use the search bar in the upper right corner to find PureVPN, and then double click on it.  

Screenshot of step 3 on How to Uninstall PureVPN from Your Windows Desktop

4. A prompt will pop up with the text, Uninstall or change an application. You’ll have the option to click yes or no. Click Yes. Then select Continue.

Screenshot of PureVPN's Uninstallation screen prompting users to continue or cancel Uninstallation
Now PureVPN will no longer be on your computer.

Note, however, that if you added PureVPN as a browser extension, you’ll have to remove that separately.

To remove it from Chrome, you just need to:

1. Right click the PureVPN icon in the upper right corner of your browser window.

Screenshot of step 1 on how to remove PureVPN's extension from Chrome browser

2. Select Remove from Chrome.

Screenshot of step 2 on how to remove PureVPN's extension from Chrome browser
3. Click Remove.

Screenshot of step 3 on how to remove PureVPN's extension from Chrome browser

4. Then, in true PureVPN style, you’ll be asked why you’re quitting. I assumed that selecting a specific issue would lead to another series of troubleshooting questions and a sales pitch, so I chose I don’t need it.

Screenshot of PureVPN's Cancelling Account web page with prompted answers about reasons for cancelling account

5. Then you’ll be asked to elaborate. Again, I went with the most vague answer (Other), provided a minimal explanation, and clicked Submit.

Screenshot of PureVPN's Cancelling Account prompted window with suggested answers about reasons for canceling the account

5 Best VPNs  – That all Include Money Back Guarantees

Now that you canceled and uninstalled PureVPN, you probably want a different VPN.

If the reason you canceled was that PureVPN wasn’t able to consistently unblock Netflix, you’re in luck. There are several popular VPNs out there that have made it their mission to get their users Netflix no matter what.

Or maybe you want a VPN that provides better privacy because you read about how – despite their claim that they don’t keep any logs – PureVPN was somehow able to turn over the IP address of a subscriber to law enforcement.    

If that’s the case, click here to find not only the best VPNs for maintaining your privacy but lots of other tips on how to protect your identity and maintain anonymity in the digital age.  

Or if you’re canceling for some other reason, you can check out some of our top rated VPNs overall.

Top Choice
ExpressVPN
$6.67 / month Save 48%
CyberGhost VPN
$2.29 / month Save 82%
Private Internet Access
$2.19 / month Save 82%
PrivateVPN
$2.00 / month Save 80%
Zenmate VPN
$1.51 / month Save 86%

 All of these VPN providers give their users excellent security and high speeds. Plus, they all offer refunds, so you can try them out without worrying about losing any money.

With so many options out there, we’re sure you’ll find a VPN that’s right for you.

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Olivia Jones
Olivia has written and edited for big publications and magazines. Her previous position in a cybersecurity firm gives her the edge on developing online security trends.