Zenmate VPN Reviews and Expert Opinion - February 2020

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Zenmate VPN Overview

If you’re in a hurry, here’s the bottom line — You can get more servers globally, better VPN features, and 24/7 customer support with Surfshark for the same price or less. So why bother reading on?!

Don’t buy ZenMate VPN if you’re planning on using it in China. If you need a VPN to bypass the Great Firewall of China we recommend ExpressVPN.

ZenMate is a popular VPN with millions of users, mostly due to the fact that it offers high speeds and unblocks Netflix. If you’re a movie freak and like to stream or torrent movies (yes, ZenMate allows P2P), it’s is a good VPN choice.

With apps for almost all major platforms, ZenMate can be easily installed and used on the go. It allows you to connect up to 5 devices on one license.

With a 69% discount and a 14-day money back guarantee, ZenMate offers a sweet deal that’s hard to turn down. While their service is great for streaming and torrenting, they specifically mention that it doesn’t work in China, Iran, and Saudi Arabia. So if you’re planning to use a VPN in these countries, ZenMate isn’t for you.

However, ZenMate is security oriented. They offer a kill switch that will turn off your internet connection if the VPN drops. A kill switch protects users from connection fluctuations and is very important for protecting user anonymity.

While the network of ZenMate is not especially impressive with servers in 30+ countries, they do offer excellent services and that makes up for the small network. They offer AES-128 bit encryption, which isn’t as strong as the AES-256 bit that some other companies offer, but is certainly more efficient.

ZenMate offers different services for individual and business customers. If you want to secure your entire workplace, you can contact them and they can create a customized business package for you.


  • Based in Germany
  • High speed
  • Ability to bypass Netflix VPN ban
  • Allows torrenting
  • 7-day free trial
  • 14-day money back guarantee
  • Cheap packages


  • Small network
  • Does not work in China, Iran, and Saudi Arabia

Important to know

14 days guaranteed
windows mac android ios

Contact Details

[email protected]


ZenMate speeds are pretty good. While there is a noticeable drop in the speed after the VPN connection, it’s still good enough for streaming and torrenting. If you experience slow speed, you can switch to a server located close to your geographic location and the speeds will improve.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.


ZenMate has 30 servers in 29 countries.

Server Locations

Czech Republic
Hong Kong
See all supported locations...

User Experience8.5

ZenMate gives an easy experience with high speeds and the ability to unblock Netflix. Whether you want to watch movies or TV shows, you get to access the streaming giant’s complete library using ZenMate.

Apps are available for Windows, Mac, iOS, and Android. There is no app or configuration file for Linux but they do have extensions for Chrome, Firefox, and Opera. Also, with the ability to connect up to 5 devices simultaneously on one license, you can keep all your devices secure with just one account.

They have a kill switch called Ever Secure, which will protect you in case of VPN connection drops. And since ZenMate has its headquarters in Germany, where they have strict privacy laws, millions of people have placed their trust in their service.


Most people prefer live chat as that’s the fastest way of contacting a service. This is especially true in the VPN industry. Most big VPN companies provide live chat feature and ZenMate lacks in this field. Although they do have a ticket system, there is no way to get live support.

ZenMate also has a database of helpful questions and answers that will let you find a solution to your problem. And if you can’t find an answer there, you can also email them. However, most of their replies take a couple of days. The best way to contact them is through their ticketing system.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.


ZenMate offers cheap packages, and prices go down if you select a longer subscription.

If you are looking for a business package, its price will depend on your individual requirements. You can contact the support and they can create a tailor-made plan for you.

ZenMate offers a 7-day free trial so you can test the waters before paying anything. If you do purchase a subscription but feel that their services have gone down, you can get your money back within 14 days.

There are a number of payment options available, including PayPal and credit cards. They don’t have a cryptocurrency option.

Before you make a final decision, we highly recommend you check out some alternative VPNs which may offer better features and prices.

Zenmate VPN offers the following plans

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