hide.me Review 2023: Safe and Fast, But Has a Catch

What do we look at?
🚀Speed 7.0 / 10
📍Servers 7.0 / 10
👍User Experience 8.0 / 10
📞Support 7.0 / 10
🏷️Pricing 7.0 / 10
Our Reviews

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The reviews published on Wizcase are written by experts that examine the products according to our strict reviewing standards. Such standards ensure that each review is based on the independent, professional and honest examination of the reviewer, and takes into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings we publish may take into consideration the affiliate commissions we earn for purchases through links on our website.

Hide me VPN Overview February 2023

hide.me claims to have the “World’s Fastest VPN and Privacy Protection,” but I was suspicious about whether it’s actually worth the price tag.

While I was impressed with its privacy features and strict no-logs policy, I was underwhelmed in other areas. Simply put, hide.me isn’t the fastest VPN out there, making it a poor choice if you’re connecting to servers on the opposite side of the world. There’s a decent free plan, although it limits you to 10GB, 1 device connection, and 8 servers.

I think it’s still worth testing out for yourself, especially since it’s risk-free to try hide.me’s premium version with its 30-day money-back guarantee. You can easily get a refund over 24/7 live chat or email (and you’ll still have access to the free version). When I tested this myself, it only took a week for the money to return to my account.

Try hide.me risk-free!

In a Rush? Here’s a 1-Minute Summary

hide.me Unblocks Netflix, Amazon Prime Video, Hulu, Disney+, HBO Max, BBC iPlayer, and more

hide.me’s premium plan offers 9 optimized servers for streaming. Each server is country-specific — locations include Australia, Austria, Canada, France, Germany, Italy, Japan, the UK, and the US.

My team and I only tested the streaming-optimized servers. The servers unblocked Netflix, Amazon Prime Video, Hulu, Disney+, HBO Max, BBC iPlayer, DAZN, and ESPN.

Unfortunately, hide.me’s free account only unblocks Netflix.

Netflix: Unblocked

hide.me’s 9 streaming-optimized servers easily unblocked all the countries’ Netflix libraries. However, server speeds and buffering times varied based on the location of the server. When connected to the US-based streaming server, Stranger Things played in HD with minimal buffering.

Screenshot of hide.me working with Netflix US
hide.me’s US streaming server unblocked Netflix US and streamed in HD

Amazon Prime: Unblocked

Amazon Prime Video also played with no issues on any of hide.me’s servers. I connected to the German server and The Boys played in HD with no buffering or lag.

Screenshot of hide.me working with Amazon Prime Video
The Boys played in HD using hide.me’s German streaming-optimized server

Hulu: Unblocked

hide.me’s US streaming-optimized server worked with Hulu without any issues. The movie Palm Springs streamed in high quality from start to finish. The connection remained stable at all times, so the stream was never interrupted.

Screenshot of hide.me working with Hulu
hide.me’s US streaming-optimized server instantly loaded Palm Springs

Disney+: Unblocked

During my tests, hide.me quickly unblocked Disney+ content. The Mandalorian streamed in UltraHD with zero buffering.

Screenshot of hide.me working with Hulu
Enjoy top-quality Disney+ streams with hide.me’s streaming servers

HBO Max: Unblocked

hide.me’s server for streaming in the US works perfectly with HBO Max. There were never sudden slowdowns or quality drops, no matter when I connected.

Screenshot of hide.me working with HBO Max
hide.me streamed HBO Max content without any issues

BBC iPlayer: Unblocked

I connected to the UK server and I could use hide.me to watch any show on the platform without lagging. My speeds were blazing-fast, so my stream loaded in under 5 seconds. The video quality was perfect as soon as Match of the Day started.

Screenshot of hide.me working with HBO Max
I watched Match of the Day on BBC iPlayer using the streaming-optimized server

DAZN: Unblocked (Germany and Italy)

Even though hide.me’s streaming servers successfully unblocked DAZN Germany and Italy, the video quality fluctuated significantly. There were also a few minutes of buffering before the streams started.

Screenshot of hide.me working with DAZN
Streaming sports on DAZN is easy with hide.me’s DAZN servers in Italy and Germany



Is hide.me Fast? It Depends

When I tested hide.me’s servers around the world, I had mixed results. The speeds were very slow on distant servers but matched my base speeds on servers close to my real location. This was disappointing because consistency and reliability are something I value in a VPN.

Premium users of hide.me’s Windows app can increase its speeds by enabling the “Bolt” feature. I found the feature to be a bit patchy, but it boosted my traffic by 4-5% on many servers.

Most VPNs that offer free plans purposefully throttle your speeds, but hide.me’s free servers offer the same speeds as its normal ones. So when I connected to a free server close to me, I could use hide.me to torrent large files and play lag-less games without a problem.

Speed Test Results

My tests showed that hide.me was consistently fast on servers closest to my location in the UK. I experienced a minimal speed drop of up to 6%, because hide.me automatically chooses the fastest server in the country.

Screenshot of VyprVPN server speed comparison chart
hide.me gave me speeds that were almost as fast as my base traffic when I connected to nearby countries

My speeds dropped by over 60% when I connected to servers in Japan and Australia, over 9,000km away from me. However, I was surprised that Canadian and US servers were only 25-30% slower than my base speeds, as other VPNs I tried aren’t as fast in these locations.

To my relief, my speeds didn’t change when I swapped to the free account. I was worried since the small selection of 8 servers should theoretically have a higher user load. But all free locations gave me similar results to the premium servers, which also means hide.me doesn’t throttle speeds to encourage you to upgrade — a common practice among free VPNs.

Screenshots of speed tests carried out on 4 hide.me servers
Though hide.me’s distant servers are quite slow, I could still participate in most of my usual online activities

As a premium subscriber and Windows user, you can boost your speeds when you enable hide.me’s Bolt feature. This is programmed to provide you with better speeds for streaming and torrenting and works on every server connection. I found that it didn’t work as well as I expected, as my speeds were sometimes better without Bolt enabled. However, it may be beneficial to you if your base speeds are quite low.

Server Location Speed With Bolt Enabled Speed Without Bolt Enabled Speed Without a VPN
UK 73.98Mbps 68.14Mbps 75Mbps
Germany 73.48Mbps 70.93Mbps
Italy 58.24Mbps 69.20Mbps
USA 60.46Mbps 64.94Mbps
Japan 36.91Mbps 36.12Mbps
Australia 32.41Mbps 35.78Mbps

Gaming Speed — Lag-Free Lobbies Due to Consistently Low Latency and Fast Speeds

I play online games all the time, so I was happy that hide.me let me avoid lag in Warzone, Forza Horizon 4, Counter-Strike, Among Us, and other online lobbies. I connected to UK servers and tested the games that tend to take up the most bandwidth. I was shocked that I didn’t have to deal with my screen freezing or buffering — and the online chat was also crystal-clear.

Screenshot of Call of Duty: Warzone gameplay with hide.me server connection
As a hardcore gamer, I was satisfied with hide.me’s connection quality when I played CoD

I also tested a server farther away from me and because hide.me’s connection latency increases when you connect to distant locations, there was some lag and chat disruption. These interruptions weren’t bad enough to rage-quit, but they caused some frustration, especially when trying to get a good sniper shot.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.



Server Network — Solid Coverage in Popular Locations

hide.me has a wide server network with 2100 servers across 77 countries. Like most premium VPNs, hide.me has server locations across many popular regions. However, I was disappointed about the lack of geographic diversity. If you need more options, HMA has connections in more than 30 countries, including underserved locations like Paraguay, Algeria, and Lebanon.

All of hide.me’s servers are owned by the company. This increases your privacy as no third parties have access to any of your data.

Even though hide.me has 2100 servers, its free plan lets you use only 8 of them. These are available in the US, Canada, Germany, and the Netherlands.

Is hide.me Good for Torrenting? (It’s Okay)

With its solid encryption and IP leak protection, hide.me supports torrenting on every server (including free locations). When I connected to a nearby server, I could download a 30GB file in less than an hour. Before you start torrenting with a VPN, though, make sure the files you’re downloading are copyright-free.

Screenshot of hide.me's FAQ confirming the VPN supports torrenting
You can torrent safely on any hide.me connection

While the provider doesn’t offer standard port-forwarding due to security concerns, I could manually enable dynamic port forwarding (also known as UPnP) on my hide.me account. This directly connected my P2P software and seeders, so my files were downloaded faster than they usually would. Dynamic port forwarding is available only to premium subscribers, and you can turn it on under the “Fixed IP/UPnP” tab in your account settings.

Screenshot of hide.me's dynamic port forwarding settings
I downloaded torrents quicker when I enabled dynamic port forwarding

hide.me also comes with a SOCKS proxy, which can boost your download speeds. That’s because the proxy reroutes your traffic through optimized servers, reducing the time needed for your torrent client to connect with seeders. When I tested the feature, my torrenting time decreased by 10 minutes. However, the SOCKS proxy doesn’t provide any encryption on its own, so use it alongside an active VPN connection to avoid online threats like hackers and malware.

If you’re planning on using the free servers, keep in mind hide.me’s free plan limits your monthly data allowance to 10GB. This is one of the more generous offers among free VPNs, but downloading files daily would quickly put you over the limit.

Useful tip: To make the most of the security and speeds, turn on the Stealth Guard, SOCKS proxy, and the kill switch before you connect to a hide.me server.

Does hide.me Work in China? (No)

hide.me doesn’t work in China, even when using the Multihop feature for added anonymity. The website even states that hide.me can’t guarantee reliable connections and suggests checking servers randomly.

This is just a waste of your time. If you need a VPN to bypass online firewalls in China, you should get a VPN with a proven ability to go around tough restrictions. Through rigorous testing, my team found that only ExpressVPN, PrivateVPN, and Astrill VPN still work in China. However, please remember that the online anonymity provided by a VPN doesn’t give you the right to use it for illegal purposes.

Security Features

Ultra-Secure Encryption for Top Security on Every Connection

With 256-bit AES encryption, hide.me effectively protects your details and internet traffic even on public WiFi. In simple terms, the encryption number (‘256’ in this case) shows the length of the key needed to decrypt your data. The higher it is, the longer its decryption key is. If anyone tried to break through hide.me’s encryption by brute force (random continuous guessing), it would take 2255 attempts to guess it. This encryption is currently the most secure option.

On top of securely encrypting your data, hide.me uses 4096- and 8192-bit RSA keys that establish an unbreakable connection between your device and the server. These two RSA options are way above the industry standard of 2048 bits. And you don’t have to worry about choosing one over the other, as hide.me automatically applies appropriate RSA keys based on the VPN protocol you’re using.

For added security, hide.me uses Perfect Forward Secrecy (PFS), which generates a new encryption key every time you connect to a server. That key is deleted when you end your session, so no one would have time to hack it.

All of these features mean that you can trust hide.me to protect your data on any connection. You don’t even have to think about changing any settings yourself to increase your safety — hide.me will do it all for you automatically.

My only worry is that hide.me states you get up to 256-bit encryption, which means the cipher changes depending on your traffic needs. The encryption is set automatically and depends on your chosen VPN protocol. There is no option to change it manually, which is annoying as the stronger encryption tends to slow down your speeds, so it’s not always ideal for streaming.

5 VPN Protocols, Including OpenVPN, WireGuard, and IKEv2

hide.me impressed me with its range of 5 secure tunneling protocols, which easily competes with industry giants like ExpressVPN and CyberGhost. During my tests, I could switch between the following protocols, all of which have their pros and cons:

  • IKEv2 — Offers stable and secure traffic, but it’s more likely to be blocked by firewalls.
  • OpenVPN — Industry-standard protocol with solid security and fast speeds that are almost as smooth as your regular internet traffic.
  • SoftEther VPN — One of the most secure protocols which easily bypasses online firewalls while offering great speeds, but it’s not available on mobile devices.
  • WireGuard — A popular choice with the best speeds, top security, and optimized device performance, but it’s still in development.
  • Secure Socket Tunneling Protocol (SSTP) — Combines SSL and TCP traffic to resolve any connection and speed issues, but it’s owned by Microsoft which could impose privacy concerns.

If you’re unsure which option to choose, hide.me can automatically select a protocol for you by analyzing your connection. The “Automatic” setting is enabled by default when you install hide.me. But if you want to switch, each protocol option has a simple explanation underneath it.

Screenshot of hide.me's VPN protocol list
hide.me can find the best protocol for you when you select the “Automatic” option

hide.me also lets you choose a secondary protocol as a “fallback configuration” if the primary protocol fails. While it doesn’t happen very often, it’s a good backup plan that ensures your traffic is protected to the same (or very similar) level.

Unfortunately, protocol selection differs depending on which device you use. The SSTP and SoftEther VPN protocols, as well as the Fallback Configuration, are only available on Windows.

Leak Protection — No IP, DNS, or WebRTC Leaks Found

Through testing, I found that hide.me doesn’t leak DNS, IPv4, IPv6, or WebRTC addresses on any server. I used ipleak.net and connected to servers in the UK, Australia, Austria, Canada, and the US. Every time I ran a test, the results showed hide.me’s server location and IP instead of my own. This means that hide.me protected my entire session from prying eyes, like hackers or advertisers.

Screenshot of IP and DNS leak test carried out on a hide.me server
My data was protected on every hide.me server I connected to

I was also protected against data leaks when I used a free account to connect to hide.me servers. The level of security doesn’t change, so your information is safe at all times without additional charges.

Advanced Kill Switch — Protects Your Data Without Disabling Your Traffic

hide.me uses next-generation software that makes its kill switch more effective than other providers’. I initially thought that hide.me’s kill switch didn’t work properly because the provider didn’t drop my connection when I switched between servers — but I was wrong.

Instead of simply disabling your network adapter, the kill switch works like a firewall and blocks all traffic coming from outside the VPN connection. This prevents any accidental leaks during connection drops, which are technically still possible with a regular kill switch (though it’s doubtful).

Keep in mind that the kill switch is disabled by default, so turn it on as soon as you install hide.me on your devices.

hide.me’s iOS app doesn’t include a kill switch, but most VPNs don’t, so hide.me didn’t surprise me there. I recommend you try CyberGhost as it’s one of the few providers I tried with a kill switch on iOS, so your iPhone and iPad can stay secured at all times too.

Stealth Guard — Protect Specific Apps or Your Whole Network

Stealth Guard gives you added protection by blocking apps when you’re not connected to hide.me. You have 2 options when you enable it. You can either block specific apps, or you can block all apps.

Screenshot of Stealth Guard settings in hide.me's Windows app
Use hide.me’s Stealth Guard feature to avoid accidentally leaking your data

It doesn’t matter whether you pay for your subscription either, as hide.me lets you use Stealth Guard on its free plan too. It’s a rare find, as most free VPNs heavily limit unique security features you can use to force you to upgrade. This alone makes hide.me worth trying out, despite the restrictions the free account comes with.

Multihop Double VPN Maximizes Your Privacy

hide.me lets you reroute your traffic through multiple servers at once, which is great for unblocking stubborn websites. Double VPNs wrap your traffic in 2 layers of security — your outgoing data is encrypted by the first server and your incoming data is encrypted by the second server.

The Multihop feature is customizable. You can choose an entry server and an exit server from any country on the server list (including the streaming-optimized servers).

Screenshot of creating a Multihop double VPN connection on hide.me's MacOS app
Use hide.me’s Multihop to add an extra layer of privacy to your connection

Unfortunately, Multihop is only available with a premium subscription.

Split Tunneling — Available on Windows, Android, macOS, and Routers

There’s a split tunneling feature for Windows, Android, macOS, and routers. Split tunneling is a feature that lets you select specific apps to use VPN traffic.

It’s a great addition if you control any LAN devices (such as printers) over your WiFi or want to browse local websites, such as banking or news, while torrenting or streaming.

Unfortunately, the feature isn’t available on iPhone or iPad as it’s not supported by the iOS platform.

Free Cloud Storage — Bonus Feature on Long-Term Plans

hide.me partnered with Internxt Drive to give its subscribers 2TB of free cloud storage. Internxt is a zero-knowledge provider, which means all of your documents are encrypted with a personal key so no one else (not even Internxt) can see any of your files.

The offer is available with the 1- and 2-year subscription plans, and you have to redeem a code to access your Internxt Drive account. I still had to provide my payment details to create an account, but Internxt Drive never charged my card.

Privacy Features

No-Logs Policy — Zero Browsing Information Stored on hide.me’s Servers

According to its privacy policy, hide.me never keeps the information about anything that could immediately identify you. This includes your browsing habits, physical location, original IP address, and full name.

While many VPNs lie about collecting user data, hide.me’s zero-logs policy is confirmed by annual audit reports published on its website. These are available to the public and list how many legal requests it has received since 2013. The reports show that hide.me tells authorities that there’s nothing to share because they don’t store user information.

That being said, hide.me does store an encrypted version of your email address as well as your randomly assigned username, VPN IP address, and the amount of data you use. However, you can remove your email address from your account after you subscribe if you don’t want any information at all on hide.me’s servers. Minimal data logging is a common practice even for the most secure VPNs, like ExpressVPN and CyberGhost.

I was pleased to see that hide.me is so committed to teaching its users about internet safety, that it joined the i2Coalition. This is a part of the VPN Trust Initiative (VTI), which screens its members and other providers on the market to make sure they put the safety of their users above profit. To be accepted, hide.me had to prove it’s fully transparent about its practices and share audit results. Aside from hide.me, i2Coalition includes other notable services, including ExpressVPN, IPVanish, and PureVPN.

Company Jurisdiction — Malaysian Laws Protect hide.me’s Privacy Policies

hide.me headquarters are located in Malaysia. This location is great, as Malaysian laws don’t require hide.me to keep even partial user logs. Also, Malaysia lies outside major surveillance alliances, such as 5-, 9-, and 14-Eyes (which include some North American and European countries). So if the provider gets a request to share customer data to aid with criminal investigations, there are no files to hand over, keeping your information completely private.

Independent Audits — Verified Privacy Policies Confirm Full Transparency

hide.me passed an independent audit carried out by a highly reputable security analyst from DefenseCode LTD, Leon Juranic, in 2015. The report confirmed that hide.me has no activity logs or user data on its servers.

Screenshot of the security certificate awarded to hide.me to confirm its no-logging policy
Leon Juranic from DefenseCode LTD reported positive results after his audit on hide.me’s policies

Third-party audits are the best way to find if a VPN is telling the truth about its privacy policies. They’re usually carried out by leading cybersecurity companies who know exactly what to look for. hide.me leads the way in the industry, as it was the first provider on the market to volunteer for third-party checks — and this makes me believe it has nothing to hide.

Server Locations

Czech Republic
Hong Kong
See all supported locations...

User Experience


Simultaneous Device Connections — Lets You Log in On Up to 10 Devices At Once

hide.me supports 10 simultaneous device connections, which is more than many premium VPNs offer. This means you can make the most of hide.me’s features by installing it on all your devices.

I thought my speeds might dip when I connected to multiple devices — but hide.me kept my speeds equally fast even when I maxed out my connections. I comfortably used multiple devices to watch BBC iPlayer content in HD without buffering while torrenting 2 large files and talking to my friend over video chat. I didn’t experience any interruptions at all, making hide.me a great choice for multitasking.

However, hide.me’s free plan works on only 1 device at a time. This is extremely restrictive and may be annoying if you often switch between your devices.

If you think 10 connections aren’t enough, IPVanish may be a better option as it doesn’t limit how many devices you can use at the same time. IPVanish is also cheaper than hide.me at $3.84/month.

Device Compatibility — Works on Popular Operating Systems, But Not Many Smart TVs or Gaming Consoles

To maximize your simultaneous connections, hide.me lets you set up a VPN connection on:

  • Mobile devices: iOS 11 or newer, Android 6.0 or later, and Blackberry
  • PCs: Windows 10, Windows 8, Windows 7, Windows XP, Windows Vista, macOS 10.15 or more, and Linux Ubuntu and Fedora 24+.
  • Smart TVs: Android TV and Amazon Fire TV.
  • Casting devices and streamers: Amazon Firestick and Kodi (LibreELEC and OpenELEC).
  • Routers and other devices: AsusWRT, Netgear, OpenWRT, Tomato, DD-WRT, TP-Link, pfSense, Linksys, Synology, Mikrotik, and QNAP.

It’s not the widest compatibility a VPN can offer, but it’s enough to satisfy a regular user. You’ll comfortably connect your PC, mobile devices, and more.

hide.me even works on Linux, as the app is available as an open-source file on Github. However, the Linux version offers only the WireGuard protocol. So your traffic will be ultra-secure, but you won’t be able to customize your connection for your needs.

Annoyingly, hide.me doesn’t offer a Smart DNS, so you’ll have to set the VPN up on your router to use it on gaming consoles and streaming devices, like Roku or Chromecast. Luckily, the service is compatible with many routers and is very easy to install.

Setting up hide.me on your router connects all your devices to the VPN, despite its simultaneous connection limit. It’s particularly useful if you’re using hide.me’s free plan as a router is technically 1 device — so connecting your network to a server will work on all your devices without additional charges. The main downside to it is that you can’t take your router with you when you go out or travel, so this approach will work only when you’re at home.

Ease of Setup and Installation

Installing hide.me’s native apps couldn’t be any easier-just select your device on the provider’s website, download the file, and set it up. The process took exactly 2 minutes on my PC and Amazon Fire Stick, but it was even quicker to get hide.me on my phone. Once it was installed, I had to choose whether I wanted to use the provider for free or login to my paid account, and I could connect to any server straight away.

If you have any problems with installing the app on any device, hide.me has detailed setup guides on its website. I used it to install hide.me on my router and completed the process in under 5 minutes.

Screenshot of hide.me's setup guides on its website
hide.me is easy to install on all compatible devices as it offers simple setup guides you can follow

Overall, hide.me is very user-friendly with a simple app across compatible devices. Though the interface is a bit different on mobile apps, I had no problems switching between my Mac, iPhone, Windows PC, and Samsung phone as each button is clearly labeled. You’ll be able to navigate every app even if you’re a VPN beginner.

Screenshots of hide.me's app interface on Windows, Android, macOS, and iOS
I easily connected to a hide.me server on every device due to its simple interface

To view the list of all available servers, all you need to do is press the “Change” button (on desktop) or “Location” (on mobile devices). All servers are sorted in alphabetical order, but you can type in a specific location in the search bar to find it quicker. hide.me separates its streaming servers from the main list, so I instantly found the connection I was looking for under the “Streaming” tab.

Customizing your settings is easy, as hide.me lets you toggle different options to enable or disable them. More advanced features come with detailed descriptions, so you always know what something does before you turn it on. This is especially useful for security settings and swapping protocols, which can be confusing even to experienced users.

Screenshot of hide.me's settings
If you read the setting descriptions, you’ll easily understand each hide.me feature

Free Browser Extension — Works on Firefox and Chrome

You can use hide.me’s browser extensions to connect to servers in the Netherlands, Germany, and Canada. You don’t even have to provide your email address.

hide.me’s browser extensions have no data cap despite being completely free. I could also enable the SOCKS proxy and WebRTC in its settings, which was a nice touch.

Free Online Proxy — Unblock Websites Without Any Downloads

I also noticed that hide.me has its own online proxy if you don’t want to download its app or the browser extensions. It’s super easy to use: just type in the URL of the website you’d like to unblock and select the country to connect to. Similar to the browser extensions, it has just 3 location options, so you’re limited to the Netherlands, Germany, and Finland.

Both the extensions and the free proxy change your IP address and protect your data from leaking information, but they don’t offer the same level of encryption as a regular connection. That’s why I recommend you get a hide.me subscription and make the most of all its features.

Even if you decide to go with the free plan, you’ll get a slightly bigger choice of servers (with the US included) — but you’ll unlock its full potential when you choose one of the paid options.



hide.me’s live chat agents struggled to answer complicated questions but its online knowledge base, FAQs, and forums were more helpful. Generally, I prefer to reach out through live chat as it tends to have a quicker response time, but I was disappointed with the lack of knowledge hide.me advisors presented.

Luckily, each Knowledge Base article explains each feature in great detail and provides easy-to-follow guides on how to solve common issues. I also found the FAQs, forums, and email support to be helpful. These all take longer, though, because you have to search for an answer or ask a question and wait for a response.

24/7 Live Chat — Fast Response Time, But Lacks Detailed Support

hide.me’s live chat offers the quickest way to get answers, but only to the most basic questions. The advisors provided me with basic information that I could have easily found on the website, but they didn’t know any specific details about the VPN. For example, when I asked whether the provider-owned or rented its servers, I couldn’t get a straight answer. The agent I spoke to simply told me to contact email support. This was very disappointing, as that question is something customer support should be able to answer.

When I reached out to another live chat advisor with the same question a few hours later, I had more luck, as I received an actual answer. Still, I had to wait about 3 minutes and ask follow-up questions before I finally found out whether the hide.me owns its servers.

Screenshots of a live chat conversation with a hide.me agent
I had to ask follow-up questions to get a direct answer from hide.me’s live chat agents

For a much better customer support experience, I would suggest you get ExpressVPN. On top of its ultra-fast speeds, most reliable servers, and top security, ExpressVPN has extremely responsive and helpful customer support. I only waited 3 seconds to get connected and received an in-depth response that answered all of my questions and more.

Email Support — Knowledgeable Specialists Respond Within 24h

After a disappointing exchange with live chat advisors, I was happy that I got a detailed email response that answered all of my questions the day after I sent my question. This is a standard response time — most VPNs take about 24h to get back to you.

You can contact the email support team by sending the message directly or filling in an online ticket. I tried both methods, and I didn’t notice a difference in response time.

Online Resources & FAQs — In-Depth Articles and Forums

The easiest way to get help with technical questions is through hide.me’s online resources. These include technical articles, guides, and community forums. I found it easy to navigate as hide.me sorts topics into appropriate categories, although it did take some time trying to find the answers I was looking for.

Screenshot of hide.me's Knowledge Base page
With detailed articles, hide.me’s support page and FAQ section are some of the best I’ve seen

hide.me’s Knowledge Base contains articles on hundreds of topics, from setting up your account and installing the VPN app to solving connection issues and general help. Each post explains specific features and includes a step-by-step guide (if applicable). The guides also feature clear images with annotations, so you know exactly what to click.

I used the Knowledge Base to check how to unblock streaming sites and improve my speeds and I got everything working in less than a couple of minutes.

Depending on the topic, I was able to use the forums to find news about hide.me’s transparency reports, get help from other users, suggest new features, and more. The community forums are available in English and German.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.



Currently, you can get hide.me’s premium subscription for just $3.84 per month when you choose its 2-year + 2 months plan. Although this lets you save 61% compared to a monthly subscription, it still feels a little expensive compared to a service like CyberGhost which has a lot more features for a lower price.

Free Plan — Good but Has a Few Limitations

hide.me is one of the better free VPNs you can find. You get 10GB of data per month, which should be more than enough if you don’t do too much torrenting. It doesn’t throttle your speeds on the free servers, like many other free VPNs. And even though there are only 8 free servers available, I didn’t experience any problems with overcrowding.

Although you don’t have access to some of the more advanced security options, you do have access to all of the basic features of the VPN. You even get a couple of bonuses: the kill switch, Stealth Guard, and split tunneling. Also, its no-logs policy applies equally so you know hide.me isn’t selling your data to make money.

Payment Methods — Wide Selection of Options With Most Cryptocurrencies Accepted

hide.me surprised me with its solid choice of payment methods, especially as it accepts 16 popular cryptocurrencies alongside more standard transfers. You can subscribe to hide.me by paying with:

  • Debit and Credit card: Visa, American Express, and MasterCard.
  • Online payment companies: PayPal, SEPA, and SOFORT.
  • Cryptocurrencies: Bitcoin, Ethereum, Ethereum Classic, Litecoin, Monero, Horizen, Dash, Ripple, Zcash, Dogecoin, Neo, Peercoin, PIVX, Verge, Tron, and BitTorrent.
  • Other: Bank transfer with WebMoney.

Debit/credit card and PayPal are the most commonly accepted payment methods that provide regular banking security. It does require you to share your billing details, like your name and address, but these details are always encrypted and never stored on hide.me’s servers.

Using cryptocurrency to pay for your subscription provides extra anonymity, as it doesn’t reveal your name or billing details when you sign up. It’s one of the safest payment methods at the moment, so I was happy to see hide.me lets you take advantage of it for the added privacy.

hide.me also accepts one-off credit card payments made through WebMoney. Doing so won’t enroll you in any subscription plan, letting you avoid committing to a long-term contract. However, you won’t be eligible for the 30-day money-back guarantee, meaning you won’t get a refund if you change your mind.

30-Day Money-Back Guarantee Gives You a Chance to Test hide.me Risk-Free

When you subscribe to hide.me using one of its paid plans, you’re automatically eligible for the 30-day money-back guarantee. This allows you to put hide.me to your own tests risk-free for just under a month. If you change your mind, you’ll have no problems getting your refund — all I had to do was email the support team and explain why I didn’t need the service anymore!

Screenshot of an email approving a refund from hide.me
I didn’t experience any issues with getting my hide.me refund approved

Though it’s not the fastest process as most VPNs approve refunds through live chat, I don’t think it’s a dealbreaker. I still received my money within the same time frame as with premium VPNs, because bank processing takes around 7 business days. So even though my refund was approved 12 hours later than it normally would, I didn’t have to wait any longer to get my money back.

Hide me VPN offers the following plans

Final Verdict

hide.me’s claims are bold. My testing proved that, whether I was using a premium account or a free one, hide.me delivered on its security, but its speeds have room for improvement. The premium account gives you access to some great features, like dynamic port forwarding and streaming support. While it does come at a slightly higher price than other mid-range VPNs, I believe it’s definitely worth trying out.

If you opt for the free plan, remember you’ll be limited to 8 server options, 10GB of data per month, and only 1 simultaneous connection. Luckily, your traffic will receive the same level of protection, so you can still use hide.me for secure browsing, torrenting, and gaming.

The best way to find out if the service meets your needs is to put hide.me to the test yourself. Since the service is backed by a legitimate money-back guarantee, you’ll get up to 30 days to check all of its features before you decide to fully commit. If you find it doesn’t live up to your expectations, just reach out to customer service and ask for a refund — it’s that simple!

Try hide.me risk-free!


Is hide.me VPN good?

Yes, hide.me is a good provider as its security features match those of many top-tier VPNs. Although its speeds vary greatly based on the location of the server you’re connecting to, hide.me unblocks popular streaming services like Netflix, Amazon Prime Video, Hulu, and Disney+.

You won’t enjoy the same benefits if you choose hide.me’s free plan, though. While the free account still gives you the same speeds and fantastic security, it caps your data allowance at 10GB, offers only 8 servers, and doesn’t work for most streaming sites. If you aren’t ready to commit to a long-term subscription, I recommend you try hide.me with its money-back guarantee. This will give you 30 days to decide if hide.me fits with your online habits and get a refund if you change your mind.

Does hide.me work on Windows, macOS, iPhone, Android, Chrome, and Firestick?

Yes, hide.me is compatible with many devices, including Windows, macOS, iOS, Android, Chrome, and Firestick. While it’s not the widest compatibility I’ve seen on the market, it’s enough for a regular user to stream, game, and torrent securely.

Can I use hide.me VPN for free?

Yes, hide.me offers a free plan, which lets you use its features on any compatible device. You’ll get to utilize its great protection features, but without paying a regular subscription price.

However, this plan may not suit your needs, as it comes with some limitations — you’ll get access only to 8 servers. This already heavily restricts which sites you can access, but I found that the free connections don’t work with any streaming service except Netflix.

Additionally, the restriction of 10GB of data isn’t a lot if you use your devices for anything other than browsing. These limitations meant that I couldn’t use the free plan for torrenting or streaming — 2 of my main hobbies. For this reason, I’d advise you to get hide.me’s premium subscription and try it risk-free with its 30-day money-back guarantee. If you’re not happy, you’ll have no problems getting a full refund, so there’s no reason not to do it.

Is hide.me VPN really safe?

Yes, it’s got virtually unbreakable protection that’s usually found only with premium providers. With a next-gen kill switch, military-grade encryption, and leak protection, my connection was always smooth without revealing any of my data. Additionally, it was one of the first providers to volunteer for an independent audit. hide.me passed the audit, proving its no-logging policy is true.

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Hide me VPN
7.2  / 10
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