PureVPN vs TunnelBear VPN 2019

We put these VPNs to the test to find out which is the best!

TunnelBear VPN offers a lot for a free service, but as with most free VPNs, the paid version is not really that much better, at least when compared to PureVPN.

Assuming you opt for the paid TunnelBear VPN, you do get some great security features, such as 256-bit encryption, a kill switch, and a double VPN, but PureVPN’s speed, server choices, and customer service make it a better VPN overall. TunnelBear does have some impressive aspects that some may find beneficial. Read below to see where these VPNs differ. More Info

How do these VPNs Compare?

Speed

TunnelBear’s speeds are rather impressive, which is a little odd considering their low amount of servers. PureVPN has average download and upload speeds, but can still enable streaming with little to no buffering.

VPN vendor PureVPN TunnelBear VPN
Download speed reduction 40% (UK) 17% (UK)
Upload speed reduction 37% (FRA) 17% (FRA)
Ping time to google.com 41ms 321.83ms
Average time to connect (sec.) 11ms 12ms
Unblock successful for Netflix-logo Hulu-logo Netflix-logo Hulu-logo
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Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers

PureVPN offers 750+ servers in over 140 countries, giving users plenty of choices for their desired location. TunnelBear is far behind, offering 20 servers in 20 countries, many of which are on the same continent.

VPN vendor PureVPN TunnelBear VPN
Server Locations 180 20
Server Countries 141 20
IP Addresses 750 20
Dynamic Server Switching
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The Big Mistake When Comparing Number of Servers and What to Really Look For

The ratio of servers to countries is an important factor to look at when choosing a VPN. Only paying attention to location or number of servers can get you in trouble. More servers generally means faster speeds, but if VPN X has a few more servers than VPN Y but twice as many users, VPN X will typically have slower speeds. Ideally, you want a VPN that has a lot of servers in every location. This way you won’t have to worry that server/country that you want will be overburdened and running slow

Support

TunnelBear VPN is one of the worst for customer support — at least when it comes to response time. You only get an email ticket system with TunnelBear VPN, while PureVPN has 24/7 live chat, an expansive knowledge base, an FAQ section, and email support.

VPN vendor PureVPN TunnelBear VPN
Email Response Time 7 6
24/7 Support
Live Chat
Knowledge Base
Video Tutorials
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How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Ease of Use

PureVPN
PureVPN app is easy enough to be used by novice VPN users and offers enough settings to appeal to a seasoned player. The basic interface is simple and you just have to select a server and click on Connect. The default protocol is automatic but you can pick another option from the list. There are some tabs that let users change the settings and customize the app according to their needs.

PureVPN has apps for all major platforms, and has browser extensions as well. There is a large selection of servers and special servers for online streaming, sports streaming, anonymous file sharing, and data retention security. Or you can just connect to the fastest server of a particular country.

PureVPN works on mobile devices, and is generally successful accessing Netflix and Hulu, and definitely works in China.
TunnelBear VPN
TunnelBear VPN is somewhat geared towards new users, and its interface reflects that. Installation is as easy as it gets, and even the most novice of users can figure out the app or desktop interface upon first use.

An interactive server map lets you choose your location, and the bear theme is prevalent throughout, which many find amusing. (We do too.)

OpenVPN is implemented by TunnelBear for Windows, Mac, and Android devices – something to keep in mind for those who have a different, preferred protocol. For iOS devices, they use either Internet Key Exchange version 2 (IKEv2) or Internet Protocol Security (IPsec).

When it comes to bypassing the Netflix VPN block, TunnelBear is not consistent. On a good day they will get you access to the US Netflix, but we don’t recommend using TunnelBear if Netflix is a priority for you. TunnelBear’s GhostBear double VPN feature can bypass China’s firewall, which many users will appreciate.

Pricing

STARTING PRICE PER MONTH: $2.88
DEVICE PER LICENSE: 5
MONEY BACK GUARANTEE (DAYS): 7
STARTING PRICE PER MONTH: $0.00
DEVICE PER LICENSE: 5
MONEY BACK GUARANTEE (DAYS): 0

THE WINNER IS

Visit PureVPN Website

Which VPN Will You Choose?

TunnelBear VPN is a great free VPN, and is definitely a good intro for new users testing the waters. However, PureVPN offers the best all-around experience, utilizes a lot more servers, and has very responsive customer support. If you’re willing to pay for the upgraded TunnelBear VPN service, consider using PureVPN instead. More Info

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