Old reviews of this VPN vendor suggest that their website used to leave a lot to be desired, but I have found their latest website update to be both professional and comprehensive. Despite a nice new clean-looking website and some hearty boasts about them being the “World’s best VPN,” this is clearly a case of you get what you pay for. The free version is so restricted as to be worthless, and even the paid version is lackluster when compared with stronger competitors.
Now let’s talk about the pricing. While the dollar amounts are impressively low, these are for only one platform at a time. Their response to one particular FAQ was, “We maintain a very competitive price for single computer licenses to allow you to enjoy the service on all your devices.”
If your PC is running Linux, you cannot share that license with any of your mobile devices, so be prepared to buy additional subscriptions if your mobile devices, laptops, and PCs are different platforms such as Android, Windows, iOS, and Linux.
Tourists and residents in China also report that this VPN is almost impossible to use there, whereas better VPNs can overcome these Chinese restrictions.
Finally, don’t look to this VPN if you plan on doing any torrenting, because it simply can’t handle it. They say, “Our VPN is not compatible with any BitTorrent client, and it cannot be used while a BitTorrent client is active. In most cases, the torrent client will crash, or the VPN will exit with an error.” Yikes! For a company that claims to be the best, they make a lot of excuses for why their services can’t compete with the top VPNs available.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
A relatively affordable provider, VPN One Click is a limited service with some serious problems and not many pros to brag about.
One major red flag for many users is the installation of third-party downloads, which is both annoying and a security risk. One of these downloads even closes out your active browser before you get the chance to choose not to install it. The interface is tricky, which makes declining these installations harder than it should be. This kind of bloatware is unethical and makes the VPN hard to recommend, so, personally I’d rather pay more for a clean service.
To give credit where it’s due, they do have an above-average customer service setup. 24/7 live chat support is a big plus, but what use is this when the user experience is so unsatisfying?
Finally, running VPN One Click on iOS devices such as iPhones is frustratingly buggy and slow. One Click’s website claims it’s a bandwidth issue, but I found Apple products to lag even when trying them in several locations using servers from multiple countries.
Needless to say, this VPN doesn’t give a lot of user confidence right out of the gate, and once you get up-and-running, the browsing speed is disappointing. Finally, this vendor claims that it is impossible for them or any other VPN to bypass or unblock Hulu and Netflix subscriptions, which is clearly not the case because several VPNs can do just that.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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