VPN in Touch Reviews and Expert Opinion

What do we look at?

VPN in Touch Overview

VPN In Touch is a Germany based VPN service provider offering privacy solutions to guard online anonymity.

They offer 6-monthly, and yearly plans. If you’re looking for cost savings, you can opt for the yearly plan that’s cheap and affordable.

It’s a good VPN with no limitations on bandwidth, speed, and server switching. Users can connect up to 3 devices simultaneously on a single license, which means you can connect your desktop, smartphone, and tablet by paying just once. It’s a pretty economical deal.

Supported platforms include Windows, MacOS, iOS, Android, and Windows phone, so you can stay protected even on the go.

They provide support for a range of protocols including OpenVPN, PPTP, L2TP, and IPsec. If you’re a privacy conscious user, VPN In Touch can be a good choice for you because OpenVPN is the strongest VPN protocol.

Another great feature is that they allow P2P on some servers. Torrent fans can use VPN In Touch to seed and leach their favorite movies but only on non-US servers.

With 15 servers in 8 countries, this VPN has a relatively small network. If you want to get a VPN service with a large network, you need to get one of the top players in the VPN industry.

They have a 7-day free trial and a 30-day refund policy. However, you’re eligible for a refund only if you haven’t used over 500MB of data and have paid through PayPal or Google Checkout.

While it does look like a great VPN in the first glance, the truth is that it fails miserably in customer support. Customer support is not very responsive and you’ll need to wait a long time before you get a reply. This can be a major deal-breaker.

Pros

  • OpenVPN supported
  • 7-day free trial
  • 30-day refund policy
  • P2P supported

Cons

  • Poor customer support

Compare with Alternatives

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9.6 / 10
7.6  / 10

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Speed7.2

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers7.1

VPN in Touch has servers in 8 countries

Server Locations

United States
United Kingdom
Canada
Netherlands
Germany
France
Japan
Singapore

User Experience8.4

VPN In Touch offers apps for all major platforms including Windows, Mac, iOS, Android, and Windows phone. The apps are easy to install, and it just takes a couple of minutes to set up the VPN on a platform.

It can also be installed on a cable router but only with PPTP. Since PPTP is the least secure, there is not much point in installing it on the router.

While the installation of apps is simple and straightforward, it’s not easy to reach the customer support. Contact is only permitted through emails, and it takes longer to get a reply. There is no live chat option to get instant replies.

Support8.4

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing7.8

VPN in Touch offers the following plans

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