VPN service providers seem to be popping up all around the globe. The newly minted NuVPN is no different. Established in 2017, the company is proud of their dedication to user privacy. They are based out of the British Virgin Islands, an area known for their privacy protection. They do not keep DNS or IP address information. However, they do store logs of the user agent string and the requested resource, so they do log some of the information. They suggest that you also opt out of Windows client data collection, as they still receive requests for information from these programs. However, they assure customers that the information provided does not contain any information to identify the user.
As far as payments go, they are one of the cheaper options. You can choose from monthly, six month, or annual payment plans. However, if you are unsatisfied for any reason, they do offer a money-back guarantee. Term limits on the money-back guarantee vary based on subscription time; seven days for the monthly plans, 30-days for both the six-month and annual plans.
While they do not limit bandwidth, those wanting to stream their favorite Netflix shows will face disappointment. NuVPN is upfront with the fact that they are not yet able to stream from Netflix. However, they hope to have this resolved in the future.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
NuVPN doesn’t have a lot of information on their website, so you feel like you are subscribing blind. They did offer a limited, three-hour free trial. Unfortunately, too many people abused the offer. You can still get a free trial, but you must contact support to do so.
They do have applications for iOS and a way to connect your Android device. However, with the Android device, you must follow the instructions in your account page, which may be problematic for users who are computer novices. Windows and Mac users can easily download the applications from the NuVPN website.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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