We ran several speed tests throughout the day to get the best results. We noticed that the virtual locations, as they prefer to call them, in our home country had the fastest results.
While the home location server was fastest, it didn’t come close to matching our regular ISP speeds.
Since Netflix only works in the virtual US locations, we tested to see if there were buffering issues while trying to view our favorite shows. It did take a little longer to begin a new video. However, once it started, there were no interruptions, and we were able to finish viewing an episode without any issues. Sadly, at this time, Hulu would not stream when we attempted to use it
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Signing up for Hotspot Shield was simple. You have different payment plans from which to choose. Once you sign up, navigate to your dashboard and select the download option. Then select the operating system for the device you want to use and install. Installation and setup took less than two minutes.
Hotspot Shield connects automatically to the closest server to your location. You can, however, change your virtual location manually by selecting the country you desire from the dropdown list. Countries known for blocking websites, changing your virtual location is the only way to unblock sites. You cannot choose which server in the country. Hotspot picks for you.
When we turned on Hotspot Shield, we were already streaming Netflix. Since Hotspot Shield automatically connected to servers in our country, Netflix continued to stream without issue. However, when we tried to use Hulu, we experienced an error. Switching Hotspot Shield to a different country lost us Netflix access. You must have a premium account to stream Netflix, and it only works with the virtual US location selected.
There isn’t much configuration to Hotspot Shield, which is suitable for those who aren’t technically savvy. You can turn on/off automatic startup and turn on the kill switch option. Other than these few settings, there is not a lot to personalize.
There is no live chat option, which is a preferred mode of communication for many customers. However, there is an FAQ section where you can find answers to your questions. If you can’t find what you’re looking for, you can open a ticket.
You can call their parent company Anchor Free, toll-free at 877-UNWIRE-1. Their office number is 408-744-1002, but they run on American hours, so you might have a problem if you are not located in the U.S.
You can also send them a private message on Facebook. They tend to reply to that within a few hours. However, the best way to contact them is through their ticketing system, although you will have to wait a few days for an answer.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
Hotspot Shield has several options from which to choose. The best pricing option by far is their 3-year subscription (all paid up front), that we thought was a reasonable price for the value. You can get a better deal on Hotspot Shield with this VPN coupon for a saving of up to 73%
What we found unique about Hotspot Shield’s payment options where you could choose to pay the traditional way of credit card or PayPal account. However, if you have an unused gift card lying around, you can use that too. They take payment in the form of gift cards from over 100 retailers including Best Buy, Target, Wal-Mart, and Starbucks. The gift card method allows you to be 100% anonymous.
There is a 45-day money back guarantee if you cancel. You do have to request the refund through the support center, and it may take a couple of days for them to issue the refund.
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