HMA Review 2023: Good and Safe VPN With One Major Flaw

Visit HMA VPN Website!
What do we look at?
🚀Speed 8.3 / 10
📍Servers 9.5 / 10
👍User Experience 9.2 / 10
📞Support 9.2 / 10
🏷️Pricing 9.7 / 10
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The reviews published on Wizcase are written by experts that examine the products according to our strict reviewing standards. Such standards ensure that each review is based on the independent, professional and honest examination of the reviewer, and takes into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings we publish may take into consideration the affiliate commissions we earn for purchases through links on our website.

HMA VPN Overview April 2023

After the 2011 scandal involving HMA sharing data with law enforcement, I wanted to see if the VPN could regain its users’ trust. So, I put HMA through extensive testing — and my results were mixed.

Previously known as HideMyAss, HMA provides quick speeds and a wide selection of servers, alongside military-grade encryption that keep the connection secure. It also has a kill switch and an IP Shuffle feature that hides your internet activities. I was surprised to see a verified no-logs policy audited by cybersecurity firm VerSprite, proving HMA no longer stores any traceable user data.

However, my tests revealed a significant flaw — HMA can’t access geo-restricted content on most major streaming platforms. While HMA was a strong VPN in terms of security features, you might want to try out ExpressVPN if accessing your paid content while you travel is an absolute must, plus you get all of the same security benefits and more!

You can give HMA a try with a risk-free 7-day free trial, and every plan is backed by a 30-day money-back guarantee if you aren’t completely satisfied.

In a Rush? Here’s a 1-Minute Summary

HMA Unblocks Netflix and Kodi (but Can’t Access Amazon Prime Video, Disney+, Hulu, and More)

If you travel often and want to watch the content you pay for when it’s blocked abroad, I wouldn’t recommend using HMA. Although HMA works with Netflix and some Kodi add-ons, it can’t access other major streaming sites. During tests, HMA was blocked by Disney+, Hulu, Amazon Prime Video, HBO Max, and ITV Player.

If you want a VPN that can help you access your favorite streaming sites while you travel abroad, I suggest you try ExpressVPN instead and watch the content you pay for from anywhere. It’s my top choice for streaming, as ExpressVPN has hundreds of reliable servers worldwide and ultra-fast speeds that always let me watch my favorite shows on Netflix, Amazon Prime Video, and more.

Netflix: Unblocked

You’ll have no problems using HMA to access Netflix US, UK, Canada, Germany, Italy, and more. HMA offers 6 streaming-optimized servers, but it unblocks Netflix even on regular connections — and there’s no visible quality difference between them. You’ll enjoy smooth streams across all libraries with HD video resolution and zero buffering. This is impressive since many VPNs struggle with Netflix libraries.

HMA helps you unblock Netflix and stream smoothly

Kodi: Unblocked

HMA works with multiple geo-restricted Kodi add-ons, like PBS Kids,, and NHL TV, but not Popcornflix. You may also have mixed results with Canada-exclusive channels, such as Food Network Canada. So you may have some issues with your favorite add-ons, but it’ll highly depend on which ones you regularly use.

Screenshot of streaming PBS Kids add-on on Kodi with an active HMA connection

Tests showed that multiple Kodi add-ons work with HMA’s connections

Amazon Prime Video, Disney+, Hulu, HBO Max, DAZN, ITV Hub: Blocked

Even though it claims to be the “streaming central,” I found that HMA doesn’t work with many popular websites, including Amazon Prime Video, Disney+, Hulu, and HBO Max. Regardless of which server I connected to, they were always blocked by a streaming error:

“Sorry, the video you’re trying to view isn’t available in your location.”

I also found that HMA doesn’t work with UK streaming services, such as BBC iPlayer and ITV Hub. While you can browse through available content on both platforms, the websites immediately generate an error message when you try to watch anything, whether on the streaming servers or regular UK connections.

If you want to keep up with your local shows and movies while travelling — I recommend getting ExpressVPN instead. Its advanced unblocking technology lets you bypass geoblocks on all major streaming sites. You can test out ExpressVPN for yourself risk-free for 30 days to access your favorite content with ease. The money-back guarantee means that you’ll be able to get a refund if you change your mind about your subscription.



Does HMA Provide High Speeds? Yes

Throughout testing, HMA provided me with quick speeds on most servers, but there was a noticeable drop when I connected to very distant servers. My speed dropped dramatically when connecting to servers over 9,000km away. It was still fast enough to have minimal buffering, but your results might vary if your internet speeds are already slow.

I also saw an increase in ping, or latency, when I ran speed tests on servers far away from my location. Although this won’t impact your daily browsing much, high latency can be annoying when gaming online. Chats may take longer to send, and you can experience terrible lag.

Speed Test Results

I was impressed by HMA’s fast speeds in nearby locations. On average, speeds decreased by 15% when I was connected to European servers. I tried servers in London, Belgium, Germany, France, Greece, Canada, the US, Japan, and Australia.

The fastest server location, in London slowed my speeds by 9% and produced a very low ping — perfect for any online activity, including online gaming. Canadian and US servers had more ping and dropped my speeds by around 70%.

Screenshot of speed tests carried out on 4 different HMA servers

HMA’s network gave me quick speeds from nearby locations

HMA offers a Lightning Connect feature, which should pinpoint the fastest server for you. Unfortunately, it didn’t always work correctly. The automatically selected Spain server wasn’t faster than the servers I manually chose in London or even France.

The speed test feature built into HMA is a convenient addition. However, I found that its results didn’t line up with my external speed tests. It often said the traffic was slower than it actually was, so I wouldn’t rely on it.

HMA’s server location HMA’s built-in speed test result Ookla speed test result Google speed test result
UK — London 44.45Mbps 176.88Mbps 62Mbps
France — Paris 41.1Mbps 65.30Mbps 63.6Mbps
Canada — Montreal 34.4Mbps 50.32Mbps 49.4Mbps
US — New York 34.45Mbps 49.63Mbps 50.7Mbps
US — LA 27.53Mbps 45.57Mbps 44.7Mbps
Australia — Sydney 17.77Mbps 4.05Mbps 16.7Mbps

HMA’s Speeds and Low Latency Make for a Perfect Gameplay Experience

I connected to an HMA server and played Counter-Strike: Global Offensive in an online lobby. My gameplay was lag-free and ran as smooth as ever — I experienced zero interruptions and loaded into every lobby extremely fast. This made it much more enjoyable and encouraged me to use HMA to play other online games, like Among Us, Call of Duty: Warzone, and Forza.

Screenshot of CS: GO gameplay with an active HMA server connection

Low latency meant I could play Counter-Strike: Global Offensive with no lag

HMA even provided me with HD gaming when I traveled abroad. Normally, being far from home means that I have to deal with a lot of lag, and I’m always the last one to join my friends’ lobby. However, when I connected to a server close to home, I could play with no issues.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.



Large Server Network With Working Connections From Anywhere

HMA provided me with over 1100 city-level servers in more than 290 countries, including those in the Middle East and Africa — regions that most VPNs neglect. This is a much wider selection than what some top-tier VPNs offer. The high number of locations meant I didn’t have to deal with overcrowded servers (which happens when too many users connect to the same server at once). This allowed for more reliable connections with equally high speeds at all times.

Like many other VPNs, HMA rents a large portion of its servers from third-party data centers. While this practice is common, it means that third-party-owned equipment may handle your data when you connect through HMA. Though HMA states that it installs, maintains, and fully controls all of these rented servers, the arrangement may still worry you if you’re a privacy-minded user. If you want privately owned servers, I suggest you try CyberGhost’s NoSpy servers. They’re located in privacy-friendly Romania and are fully owned and operated by the provider.

Virtual Servers

The server network HMA offers is large because it has a wide range of virtual servers. These reroute your traffic through countries with physical servers and use the cloud to connect you to your desired country. For example, choosing a virtual server in the US connected me to a physical server in Germany, which had a database of American IP addresses.

They are also great because they can protect your data when you want an IP address in a country with VPN bans, strict internet censorship, or logistical issues. However, virtual servers can also put your data at risk. When you connect to a virtual server, it’s important to know where the server is physically located, so you are aware of the laws of that country.

Unfortunately, HMA’s app doesn’t tell you if you’ve connected to a virtual server until after you connect. Also, it often doesn’t say where the server you’re connected to is actually located. This is pretty standard, but considering HMA’s privacy issues in the past, I find it a little concerning.

Screenshot of an active HMA server connection highlighting virtual server information

HMA doesn’t let you know if the server you’ve chosen is virtual or physical until after you connect

Is HMA Good for Torrenting? It’s Hard to Say

HMA claims to support torrenting and even provides P2P-optimized servers. I easily downloaded 2-30GB files from the public domain in less than a few hours, some of them simultaneously. So whether you’re after movies, games, music, or software, you’ll have no problems getting the files on your devices fast.

However, the true stance HMA holds on torrenting is a bit unclear. I found contradictory info on message boards, where users complained their accounts were suspended for using HMA to violate the Digital Millennium Copyright Act (DMCA).

I contacted HMA directly to confirm the allegations, but the VPN representative didn’t give a concrete answer. Instead, they only confirmed P2P server locations and suggested restarting my torrent client after connecting, which wasn’t even a part of my question.

For this reason, I don’t feel comfortable recommending HMA for torrenting, even though I had no issues downloading files during my tests. After trying over a hundred VPNs, I found that CyberGhost’s downloading-optimized servers are great for torrenting. CyberGhost’s excellent security, no-logs policy, and fast speeds make downloading files a breeze.

Keep in mind, though — using a VPN doesn’t give you the right to torrent copyrighted content. Make sure to check your local laws before engaging in any P2P file-sharing.

Doesn’t Bypass Tough Firewalls in China

I wasn’t surprised to learn that HMA can’t bypass China’s notorious firewall because there are only a few VPNs that work in China.

If you need to use a VPN to maintain access to popular sites blocked in China, I suggest you use ExpressVPN instead. Its obfuscation technology gets past the country’s firewall, so you can use ExpressVPN to access the web in China — as long as you install ExpressVPN before arriving.

While using a VPN in China safeguards your connection from prying eyes, note that the protection of a VPN doesn’t give you the license to commit illegal acts. That said, there have been no reports of Chinese authorities harassing tourists or visitors for unauthorized VPN use. Instead, the government uses advanced technology to detect and block VPN connections in the country.

Security Features

Encryption — Strong Protocols That Stop Hackers From Snooping on Your Data

HMA uses 256-bit AES encryption, RSA-4096 handshake, and the SHA-384 hash algorithm which, means it offers extremely strong protection. This encryption is the best as it’s used by military and government agencies worldwide. If it’s safe enough for them, it’s more than enough for browsing, streaming, and torrenting.

Each of your browsing sessions (on every device) is protected by Perfect Forward Secrecy (PFS) — a process that changes encryption keys each time you connect to the VPN. Your key is fully wiped at the end of each session, so anyone who can hack your connection will only be able to do so once. If hackers wanted to try again, they would have to start the entire process from scratch when you reconnect to a server and get a brand new encryption key.

VPN Protocols — A Single, Industry-Standard Option (OpenVPN)

I was disappointed to see that HMA uses only the OpenVPN protocol over TCP and UDP. This is a lot fewer than industry giants like ExpressVPN or CyberGhost.

OpenVPN is used for great security and fast speeds that make your connection run almost as smoothly as regular traffic. However, the setup can be complicated (especially on iOS and macOS), and OpenVPN is getting increasingly more prone to being blocked by firewalls. It also takes quite a few steps to get OpenVPN working if you’ve got a macOS device.

Luckily, HMA provides a manual setup guide for installing OpenVPN on all platforms. I found the installation fairly simple, but it also comes with troubleshooting steps if you run into errors. So, if you’d like to download HMA on your macOS device, I’d definitely recommend following the OpenVPN setup guide.

A Smart Kill Switch Protects Your Data More Efficiently

On my Windows and Android devices, the Smart Kill Switch function blocked my internet connection each time I changed the server location or turned off the VPN. This process prevented DNS leaks in the brief period while I was disconnected from a VPN server.

Screenshot of HMA's Kill Switch protecting my traffic during a connection drop

I found HMA’s kill switch worked well and prevented any DNS leaks

I could also use HMA’s kill switch on Windows to prevent specific applications from sending data if the connection is lost. You can easily decide which applications should be closed if your connection drops by adding them to a list in the App Kill Switch feature.

Unfortunately, I couldn’t get the kill switch to work on macOS, and it’s not available on iOS devices. If you need a VPN that offers the kill switch and other protective features on iOS, try CyberGhost’s advanced security options on multiple devices instead.

Full Leak Protection on Every Server to Keep Your Details Safe

I found zero IP, DNS, or WebRTC leaks when I connected to the US, UK, Germany, Australia, and Japan servers. Even though HMA comes with its own IP checker feature, I used to run the tests and produce independent results. My testing showed that HMA hid my location every time, as the results displayed the provider’s server’s location and IP address instead of my own. This means no one can snatch your personal information as long as you’re connected to HMA.

Screenshot of IP, DNS, and WebRTC test on a HMA server showing no leaks

I found no IP, DNS, or WebRTC leaks during my tests on HMA’s servers

Split Tunneling — Works Great on Android, But Not Other Devices

For such an established VPN, I expected HMA to provide the split tunneling feature across multiple operating systems, but the option is available only on Android. That’s really disappointing as it’s a convenient feature to have, especially if you control LAN devices (like light bulbs or printers) through your WiFi, or don’t want to encrypt your whole connection. Enabling split tunneling lets you select specific apps and websites to not use the VPN traffic, so you can still use them to access local content.

For complete multitasking freedom, I recommend you use ExpressVPN’s split tunneling feature for Windows, Android, macOS, and even routers. ExpressVPN is also backed by a 30-day money-back guarantee, so you aren’t risking anything by signing up to test it yourself!

IP Shuffle Adds an Extra Layer of Anonymity When Needed

HMA takes your anonymity one step further with its IP Shuffle feature, which refreshes your IP address without disconnecting you from the VPN. 

There are 2 ways to use IP Shuffle — you can either do it manually by pressing the “Refresh” button on the main screen, or set a frequency for the IP address to change. Personally, I turned it on to refresh my IP address every 30 minutes, but you can create a custom interval. This makes it a lot harder for your online activities to be tracked.

Screenshot of HMA's IP Shuffle feature highlighting the frequency you can set it to

IP Shuffle lets you change your IP address when you’re connected to a server and protect your identity

Ad-Blocker Available Only Through HMA’s Chrome Extension

HMA offers an ad blocker with its Chrome extension, which is extremely useful, especially if you visit ad-heavy websites, like torrenting platforms or YouTube. It worked perfectly when I tested it — I had zero ads while browsing on Chrome.

Privacy Features

Company Jurisdiction Puts HMA’s Privacy Policies at Risk

HMA’s headquarters are in the UK, where the company was first launched in 2005. This means HMA is subject to the UK’s extensive data retention laws, which were passed with the UK Investigatory Powers Act. They allow the government to:

  • Intercept electronic communications without a warrant.
  • Force ISP, VPNs, and other companies that handle user data to design backdoors that would allow government agencies to bypass encryption.
  • Hack devices such as laptops, smartphones, and more.

Located in the UK also places HMA under the 5-Eyes intelligence-sharing alliance’s jurisdiction. The location isn’t ideal for a VPN, as any collected user data can be shared with alliance member states, including the US, Canada, New Zealand, and Australia. I found this alarming, especially since HMA’s history has several instances of cooperation with government authorities.

Data Breaches

In 2011, Sony was hacked by the LulzSec group, which used HMA to carry out a cyber attack. HMA turned over evidence to the authorities in the hacking case, which resulted in the user’s arrest. Another incident in 2017 led to the arrest of an ex-judge who used HMA to harass an ex-girlfriend. Though it isn’t clear if HMA actively helped in this case, investigators uncovered his IP address using VPN connection timestamps.

At the start of 2020, there was another incident. Avast, HMA’s parent company, was selling user data through a subsidiary company called Jumpshot, which collected internet activity through a browser extension. Apparently, the data was anonymized to protect users, but people discovered the information could easily lead to individuals. Once the scandal became widely known, Avast closed down Jumpshot.

HMA’s past cooperation with authorities, combined with its undesirable jurisdiction, keeps me from trusting HMA 100%. For total confidence that a VPN doesn’t meddle with your personal information, you should use ExpressVPN instead. ExpressVPN is located in the British Virgin Islands, where the laws don’t require businesses to keep, analyze, or share user data. When Turkish investigators seized ExpressVPN’s server in 2017, they didn’t find any personally identifiable information — solid proof of its no-logs policy. This assures me that my information won’t be sold or shared with third parties without my approval.

New No-Logs Policy to Bring Back Trust

After many users turned away from the service, HMA implemented a strict no-logs policy that prioritizes customers’ privacy protection. This means HMA doesn’t check or record your original IP address, browsing activity, connection timestamps, or any other data that could identify you. It’s an industry-standard level of privacy VPNs are expected to provide their customers, so I was relieved to see HMA is taking this seriously.

It’s worth mentioning that HMA does collect a small amount of data for analytical purposes. It keeps the data for 35 days before deleting it from the servers. The collected information consists of:

  • The day and general time a connection is made (morning or evening)
  • The amount of data that is transmitted (rounded to the hundredth Mb)

Note that the collected data can’t be used to identify you or check your browsing habits. It’s the bare minimum needed to keep HMA running at its best, and it’s a common practice even by most secure VPNs. If anything, HMA collects even less information than its competitors as I’ve seen some VPNs openly storing your IP address — which could be linked to you.

HMA is also very open about the third-party trackers they use too. I found that HMA’s desktop apps use no third-party tools, but iOS and Android apps rely on 3 analytics programs: Google Firebase, Google Fabric Crashlytics, and Appsflyer. These collect various types of unidentifiable data to help find existing issues and tweak HMA’s marketing approach. Luckily, I could easily opt out of the data collection by toggling the option in the Personal Privacy settings.

Screenshot of data-sharing option enabled by default on HMA's Android app

You can stop HMA from collecting your data on mobile devices

Beware of HMA’s free proxy browser extension — it keeps logs of your IP address, what websites you visit, and the files you download. Even though you can bypass geo-restrictions quickly with a proxy, it doesn’t fully encrypt your connection. Unlike a VPN, a proxy leaves you vulnerable to being monitored or hacked. To keep your device safe online, I wouldn’t recommend installing or using its proxy extension. Instead, download HMA directly onto your device and use a VPN server to secure your connection.

Independent Audits Verified No-Logs Policy

As a step to rebuilding its reputation, HMA underwent an independent audit to prove its no-logs policy. Trusted cybersecurity firm VerSprite conducted extensive privacy checks in August 2020 and confirmed the policy seems legitimate. However, the HMA website fails to discuss the report details, which I find odd considering the positive findings. I contacted VerSprite directly online to ask, but the support representative has yet to reply.

Server Locations

American Samoa
Antigua and Barbuda
See all supported locations...

User Experience


Supports 5 or 10 Simultaneous Device Connections

HMA allowed me to connect up to 5 devices at the same time. The simultaneous connection limit is a standard VPN offering and I find it enough for a regular user.

Don’t worry, though HMA offers a Family Plan which lets you use the service on as many as 10 devices. It’s perfect for protecting your whole family without affecting your speeds. I maxed all of the available connections on the Family Plan and found my traffic was still as fast as when I used HMA only on 1 device. So no matter how many people log in to your account, your personal browsing experience won’t deteriorate.

If you need more than 10 simultaneous connections, I suggest you check out IPVanish, as it doesn’t limit how many devices you can connect on. IPVanish also provided me with equally fast speeds (even when I connected 15 different devices), so I could make the most of the unlimited bandwidth.

Compatible With Limited Devices and Operating Systems

I found HMA’s device compatibility quite basic compared to the top VPNs on the market. HMA allows you to use a VPN on:

  • PCs: Windows (10, 8, and 7), macOS (Yosemite, El Capitan, Sierra, High Sierra, and Mojave), and Linux (Ubuntu, Debian, CentOS, Fedora, and more).
  • Mobile devices: iOS and Android.
  • Smart TVs: Android TV.
  • Routers: AsusWRT, Netgear, and Linksys.

Out of these, HMA has a dedicated app for Windows, macOS, iOS, and Android, which you can download from the respective app stores. If you’d like to get HMA on Linux, you’ll need to manually set it up on your device following HMA’s videos and guides from its online Knowledge Base.

After testing the service, I discovered that all of HMA’s apps are intuitive and user-friendly. The app is almost identical, so I didn’t struggle when swapping from one platform to another. I loved that HMA’s apps even offer useful pop-up tips about various features — these little hints can help you navigate the user interface if you’ve never used it before.

Screenshots of HMA's app interface on Windows PC, Mac, Android phone, and iPhone

I easily switched between devices as HMA’s app is almost identical on compatible operating systems

When I opened VPN settings on any device, I found that HMA includes a short description of each option to let you know what each feature does. I like when VPNs do this, as it makes the settings much easier to understand, even if you’re a VPN beginner. Swapping the settings was quick as I only had to tick or toggle anything I wanted to enable.

Screenshot of settings within HMA's app highlighting short descriptions underneath each option

I knew what each HMA feature was responsible for as the provider includes a description for each one

While the HMA apps I tested had a similar look and feel, their feature selection varied significantly. Here’s a quick table to help you compare these apps’ features:

Device Protocol Split tunneling Kill switch Dedicated app kill switch IP Shuffle
Windows OpenVPN UCP/TDP
macOS IKEv2 Available, but doesn’t work
Android OpenVPN UCP/TDP

Seeing how HMA’s iOS and macOS apps lack the basic security features, I can’t recommend HMA for security-conscious Apple users. The VPN helps you access geo-restricted content and encrypts your connection with a military-grade cipher. However, you can find higher-quality VPNs for your Mac, iPhone, and iPad that will protect your device with all the standard security essentials.

Like most other mid-range VPNs, HMA doesn’t have a native app for most Smart TVs, the Fire TV Stick, Chromecast, or gaming consoles. However, you can still protect all the devices you own with the VPN as long as you install HMA on your router. Though the installation process requires a bit of work in the router settings, the reward may be worth your effort as you’ll get blanket protection for all your devices. If you need help, HMA’s online Knowledge Base is a great resource if you’re attempting router installation.

Chrome and Firefox Browser Extensions Are Free but Intrude on Your Privacy

HMA has free browser extensions for Chrome and Firefox, which offer unlimited bandwidth and unblock Netflix. They come with servers in the Netherlands, Germany, France, the UK, and the USA.

Despite the pros, I’m not convinced that the browser extensions are worth using because of how much data they collect. HMA’s browser extensions log your IP address and which sites you visit, and they don’t encrypt your connection. This means your ISP and hackers can see exactly what you’re doing and use it against you.

To stay safe, I recommend you protect your devices with HMA’s VPN app instead of the free proxy. While the app isn’t free, you can try it first with a 7-day free trial. Once the trial ends, you can still use HMA risk-free for additional 30 days with its money-back guarantee. This gives you a lot more time to decide if the VPN is worth keeping and get a refund if you want to cancel your subscription.



The customer support options were underwhelming. According to the website, I could expect support through live chat, email, and the website.

However, not only could I not find a live chat option anywhere on its website (even though HMA says it has the feature), I waited a week to receive an email reply to my inquiry.

Thankfully, the online resources are very detailed and often provide step-by-step instructions to solve common issues, so it only took me 5-10 minutes to get the answers I was looking for.

Live Chat — Unavailable At All Times

Even though HMA says its live chat is available in one of its FAQs, I couldn’t find the option to contact an online representative no matter when I tried. When I clicked on the “Help” button in the bottom right corner, I was only presented with FAQs related to my query and an option to contact the Support team through an online ticket.

 Screenshot of HMA's chatbot highlighting that it replaced the live chat option

I couldn’t use HMA’s live chat as the feature is temporarily disabled

Live chat is my favorite way of getting help, as it usually lets me get detailed answers quickly. After scrolling through the forum, I found that the live chat has been temporarily disabled due to a high influx of requests. However, there’s no set date for it to come back yet and an agent was only able to say it’ll be on “as soon as possible.” The fact that it’s not available in HMA’s support options meant I had to craft a long message and wait for an email response. This is extremely disappointing because I know HMA used to have a live chat feature.

If instant customer support is important to you, I recommend you use ExpressVPN instead. It’s live chat is available 24/7 and offers very responsive and detailed help. It took less than 15 seconds for me to connect to the available advisor and an extra 2 minutes to get easy-to-understand answers, even to the most technical questions. Plus, ExpressVPN offers ultra-fast streaming speeds, a wide choice of servers, and unbeatable security — and it’s backed by a 30-day money-back guarantee.

Email Support Team Is Slow to Respond Even to the Most Basic Queries

When I failed to contact live chat support, I turned to HMA’s email ticketing service to get help, only to find it took almost a week to receive a simple answer.

About 5 minutes after submitting my request, I received an automated email saying someone would get back to me as soon as possible. From experience with other VPNs, I expected to hear back within a maximum of 48 hours — but that didn’t happen. After 5 days, I had to send a follow-up email to chase whoever was responsible for resolving my query.

I finally had a response — which disappointed and bewildered me at the same time. The HMA agent was friendly and apologized for the delay, but gave me the same information that already exists on the website. Then, he asked why I wanted to cancel my account, even though I never asked to cancel. This made me think that he didn’t properly read my question and focused on the most common issue he had to deal with.
HMA’s email support team
I didn’t get the in-depth answer I was looking for from HMA’s email support team

The only good thing about HMA’s email support is that it doesn’t seem to prioritize paying customers over the free trial users. In both cases, I had the same experience when chasing customer support, so at least you’ll get help regardless of how much you pay for the service. To reach out, simply fill in the request form on HMA’s website and wait for a response.

Website — The Best Way to Get Detailed Help Fast

Out of all available options, Knowledge Base and FAQs are the best way to find troubleshooting help without much delay. I had no problems navigating through these as the Help page comes with a handy search bar, so I only had to type in a word or a phrase I was looking for. Alternatively, all articles are sorted into categories based on the operating system they relate to or general troubleshooting solutions, which I browsed to find setup guides and more.

Screenshot of HMA's Knowledge Base page highlighting available FAQ categories

I quickly found the articles I was looking for as HMA sorts the FAQ topics into appropriate categories

Each article contains in-depth information on a selected topic, and some even include step-by-step guides with relevant images or videos to guide you through. This massively sped up the process as I knew exactly which buttons to press and what to look for when troubleshooting.

Even though HMA offers community forums, I found the threads weren’t very active. Many user questions were left unanswered, which made me think the page isn’t a priority for HMA’s agents, so they don’t check it that often. The questions that were answered usually said that the customer team would get in touch with the user through an email too. I only found a handful of threads that contained useful information everyone could benefit from.

If you get HMA and need some help, turn to the Knowledge Base articles first. Simply type in a term you’re struggling with, like “refunds” or “can’t connect,” and HMA will automatically generate a list of related posts that could help you.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.



I found HMA’s monthly plan was slightly overpriced when compared to the top monthly VPNs. However, HMA offers a 7-day free trial, letting you try the service without limitations. I had to enter my payment details to get it, but the provider didn’t charge me for the whole 7 days. If you don’t cancel it before it’s over, you will be automatically enrolled in a 12-month subscription, which you have to pay for in advance.

When you’re ready to commit, you can subscribe to a variety of different plans with HMA. Its 3-year-plan is currently available for $2.99/month. Plus, you can use the 30-day money-back guarantee, so you won’t be locked in a long-term contract immediately.

Payment Methods — Wide Variety of Options Accepted

There are 5 different payment plans when signing up to HMA: 1, 6, 12, 24, or 36-month subscription, all paid for upfront. The pricing page automatically displays only 3 available options, so click “View more plans” underneath the list of payment types. This will show you all subscriptions, including the discounts offered on each one.

HMA has multiple payment methods to choose from:

  • Debit/Credit card: Visa, MasterCard, American Express, Discover, UnionPay, and Hipercard.
  • Online payment platforms: PayPal, Google Pay, and Apple Pay.
  • Other: Alipay, iDEAL, WebMoney, Sofort Banking, PayNearMe, GiroPay, Poli, Nordea, Pohjola, and Konbini.

Note that there isn’t an option to pay anonymously as HMA doesn’t accept cryptocurrency payments. If you’re worried about your identity being compromised, you should choose ExpressVPN instead, as it has multiple crypto payment options.

HMA protects your debit and credit card purchases, as well as PayPal payments, with encrypted transactions. The provider uses 2Checkout — a secure third-party service that handles the whole process on HMA’s behalf. This means that HMA doesn’t have access to your payment details, which ensures your transaction details won’t be leaked in any data breach.

If you’d like to subscribe to HMA using WebMoney payments, note the option is currently restricted to specific countries, including Armenia, Belarus, Russia, Ukraine, Nigeria, and Egypt.

7-Day Free Trial

HMA offers a 7-day free trial you can use to test the provider free of charge. I was pleased to see that signing up for the free trial gives you access to full HMA service, including specialty servers and unlimited bandwidth and data allowance. This lets you properly put HMA to the test to decide if you do want to keep your account.

You’ll have to enter your payment details when you sign up for the free trial. If you don’t cancel the trial in time, you’ll be automatically charged for the 12-month subscription plan in advance. You can end your trial with 2 simple clicks via account settings on HMA’s website.

Screenshot of HMA's account options highlighting which button to press to cancel subscription

Canceling my subscription was easy through the HMA website

Annoyingly, HMA doesn’t give you an option to choose your new subscription after you’re done using the free trial. This means that after the 7 days are up, you’ll automatically be signed up for the annual plan, even if you’re interested in a shorter or longer subscription. The only way to bypass this is to cancel your free trial and then sign up for a long-term plan with a different email address. If you use the same email, you won’t be eligible for the 30-day money-back guarantee, so consider using a throwaway one for your free trial, just in case you change your mind.

30-Day Money-Back Guarantee Allows Refunds If You Change Your Mind

HMA offers a 30-day money-back guarantee that lets you  try it out risk-free. The policy means that if you change your mind at any point during the 30 days, you can ask for a refund using an online request form. The form was quick to fill out and easy to send through the HMA website.

Screenshot of HMA's request form highlighting which fields need to be filled in order to ask for a refund

The form provided by HMA was easy to complete and directed the email to the relevant department

It took 4 days before HMA support replied to me and asked if I definitely wanted to cancel. After I confirmed, the representative began processing my request within 30 minutes, and I received the money back from the third-party payment processor after 5 business days.

Remember that the guarantee only applies if you bought the subscription directly from the HMA website or the Google Play Store. To start the process, all you need is the transaction ID and the email you signed up with. If you purchase through the App Store and want your money back, you need to contact Apple for a refund, as it isn’t processed through HMA.

This whole process of getting a refund is much slower than the instant service you can get with top-tier VPN providers, mainly because of the poor customer service. For the most affordable premium VPN with 24/7 support, you can try CyberGhost’s features for yourself risk-free for 30 days using its money-back guarantee.

HMA VPN offers the following plans

Final Verdict

HMA is a solid option if you’re looking for a wide selection of servers and top-grade security features, but I wouldn’t recommend it for streaming. During my tests, the provider failed to bypass geo-restricted content on almost every streaming platform — aside from Netflix and a few Kodi add-ons.

That said, I found that HMA offers one of the broadest ranges of server locations on a VPN network and can provide fast speeds with nearby servers. It also keeps the ping relatively low, which is perfect if you play online games as it prevents lags. The kill switch and IP Shuffle also keep your privacy secure — and HMA recently updated its no-logs policy to ensure that your personal data is never compromised.

If you want to see whether HMA is right for you, you can use its 30-day money-back guarantee to try all its features without risk. If you don’t like it, simply cancel your account and submit a ticket to request a refund. After you confirm your purchase details, an HMA representative will approve your request without an issue.

FAQs About HMA

Is HMA any good?

HMA is great for browsing and gaming, but it underperforms when streaming and bypassing tough firewalls. Its fast server speeds mean you won’t have to deal with buffering or long loading times. HMA also offers dedicated P2P servers and keeps you safe with a Smart Kill Switch, DNS and IP leak protection.

However, HMA uses more outdated VPN protocols, which makes it unable to unblock geo-restrictions on popular streaming sites, like Disney+, Hulu, HBO Max, and more. During my tests, it only managed to open Netflix and some Kodi add-ons. HMA also doesn’t work against online firewalls in China. If these are important to you, I recommend ExpressVPN because it has plenty of security features, the ability to unblock major streaming platforms, and can bypass censorship. It also has an independently audited no-logs policy, so you know your information is kept anonymous. You can try ExpressVPN for yourself risk-free with its money-back guarantee to see how it stands up against competitors like HMA.

Can I use HMA for free?

Yes, you can use HMA for free with its 7-day trial. Be aware that the trial requires your billing information and charges you 12 months upfront after it’s over. Fortunately, you can quickly cancel it through HMA’s website in the account settings. It only takes 2 clicks to stop the automatic charges.

All paid plans offer the same features but vary in contract length. Each subscription includes a 30-day money-back guarantee, though it’s important to note that this is only available for customers who buy directly from the HMA website or the Google Play Store. This offer isn’t valid if you purchased HMA through the App Store.  If you’re looking for a truly free VPN, check out the best free VPNs in 2023.

Is HMA really safe?

Yes, your data is safe with HMA’s no-logs policy. Its user privacy has been independently audited by VerSprite, a cybersecurity firm that other VPN providers use too.

HMA also relocated all of its physical servers outside of Russia and Hong Kong, so it can’t be forced into giving authorities access to any user data. This shows how serious HMA is about providing transparency and building user trust.

The only product still staining HMA’s reputation is the free VPN proxy browser extension. This extension still collects personal data, including your IP address, websites you visit, and the files you download on your device. As long as you just use the VPN instead of its proxy, you can safely browse the internet.

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