Trust.Zone is reputed for its affordable price, security features, user-friendly platform design, and its ability to work in China. The company claims to also have a decent global network of servers, as well as offering unusual features such as dedicated and dynamic IP addresses. I decided to take this VPN for a test run to see what it really had to offer.
Trust.Zone hits many of the right notes when it comes to meeting the needs of consumers looking for a quality VPN. It is a no-frills VPN that keeps you anonymous with powerful encryption and a zero-logging policy. I liked Trust.Zone’s affordable pricing, dependable servers, and security perks, but I found that it has some limitations. The software lacks crucial security features on its non-Windows apps, and I experienced inconsistent network speeds.
There’s a free 3-day trial and a 10-day money-back guarantee to try Trust.Zone, but both have a restrictive 1GB data limit (which isn’t even enough to watch a movie in HD). Since the top VPN providers all have reliable apps with at least 30-day money-back guarantees (and no data limits), you get to try them for longer without any restrictions.
Of all the streaming services I tested with Trust.Zone, it could only access my home catalog of content on Netflix. Other sites like Amazon Prime Video, Disney+, Hulu, HBO Max, Kodi, BBC iPlayer, Peacock, ESPN+, and others didn’t let me log in and gave error messages when I tried to watch anything. Trust.Zone claims to offer servers optimized for streaming Netflix, Amazon Prime, Hulu, and HBO. However, with the exception of Netflix, these servers did not help me gain access to the streaming platforms.
Since most smaller VPNs can’t unblock streaming sites, I was impressed by that Trust.Zone’s servers let me quickly access Netflix US, UK, Canada, Brazil, Germany, New Zealand, and Japan. During my tests, its global servers instantly let me and my colleagues access our home content libraries from around the world.
With the exception of Japan and New Zealand, Trust.Zone’s server network was fast enough for streaming in HD. Other than 5-10 seconds of buffering at the very beginning, my streams of Stranger Things played all the way through without stopping. They’d occasionally start in lower quality but automatically became HD after 20-30 seconds. My colleague in New Zealand could view Netflix in standard definition, but another colleague in Japan encountered periodic lags even when he wasn’t using HD.
Trust.Zone couldn’t unblock any streaming sites apart from Netflix. I tried to watch shows on Amazon Prime Video, Disney+, Hulu, HBO NOW, and BBC iPlayer, but I was met with errors in nearly every attempt. Sometimes not even the login screen would load. Even when I got in, after clicking on a TV show or movie, I got errors similar to this:
If streaming on these platforms is important for you, I recommend you try ExpressVPN to unblock these popular streaming sites risk-free. It’s backed by a 30-day money-back guarantee, so you can easily get a refund if you’re not satisfied. ExpressVPN allowed me to easily unblock any streaming service and watch content from around the world with no lag or data caps.
Trust.Zone’s speeds were inconsistent throughout my tests. While they were usually fast when I connected to servers close to my location in the US, servers in faraway countries were much slower. Surprisingly, some locations were slow even though they weren’t that far — I had faster speeds in Germany than in the UK, even though I live closer to the latter.
On average, I got download speeds of about 37Mbps — fast enough speeds for 4K streaming. I compared my baseline speed of 98Mbps with servers in the US, the UK, Japan, and Germany. I made sure to test servers that were near and far away from my home location so that I could get a full picture of Trust.Zone’s speeds.
My results were consistently solid in the US but were disappointing in the UK. In the US, speeds were 25% lower than my baseline, but my baseline speed dropped by 89% when I connected to a server in the UK. Despite my expectations for better speeds in the US, I was very disappointed by the significant drop in speed in the UK, particularly in light of my long-distance speed results.
Although I am further away from Germany than the UK, my speeds decreased by only 60%. But, as expected, on the server farthest from me in Japan, I couldn’t even break 2Mbps — a 98% decrease. It wasn’t even fast enough for my usual online activities like gaming, Zoom calls, or streaming TV.
During my speed tests, I noticed I had pretty high ping, even on servers near me. High ping means it’s taking a long time for your device to communicate with the VPN server, making your connection less responsive. This explains why I had some lag at the beginning of Netflix streams even when my chosen server had high download speeds.
Using servers close to me, I played a few matches of Call of Duty: Battle Royale. I looked at my latency and ping, which is the amount of time (in milliseconds) it takes for your device to communicate with the servers you’re connected to.
My average ping was a little high at 88ms, but my games were still pretty smooth — I did get some occasional lag. Though it wasn’t enough to ruin my game, it still impacted the experience. For smooth online gaming, I recommend that you test ExpressVPN and its lightning-fast network of servers.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Trust.Zone’s server network is small, which is to be expected for a lesser-known VPN. It currently operates 174 servers in 96 geographic zones. Each server is divided into geo zones to provide you with improved speed, stability, and connection. If you prefer, you can connect to servers closer to your location or ones with the best network.
Trust.Zone’s server network is fairly well distributed across the globe. A substantial portion of its servers is located in North America and Europe. The presence of the network is less apparent in South America and Asia, but it exists nevertheless. The VPN also has servers available in countries where coverage is limited, such as South Africa, Hong Kong, India, and China. Trust.Zone says that they own a lot of its servers but also rent servers in less utilized locations.
Despite the network’s small size, I still got dependable connections that never cut off or drastically slowed down. The server menu was easy to navigate, with drop-down sections separated into favorites, Double VPN servers, and continents.
If your current server becomes unavailable, you’ll automatically switch to another server in the same country rather than losing your connection entirely. This is a feature I haven’t encountered on many other VPNs. You can also select different VPN ports in the settings menu — this is handy if your internet provider or government blocks communication over certain ports.
With its military-grade encryption and dedicated (static) IP addresses that support port forwarding, Trust.Zone keeps your IP address and online activities anonymous. However, if encrypted servers aren’t set up correctly then your information can be exposed.
That’s why I did an IP and a DNS test to check for common data leaks. After connecting to a Trust.Zone server in Italy and running the test, it only found the VPN server. This meant my real location and other data stayed invisible. IP and DNS addresses are rarely in the same country when using Trust.Zone, and that can cause suspicions from systems with extra protection. There’s a setting to turn DNS protection on or off, but my tests showed no leaks even when I disabled the option.
Beyond my IP/DNS leak test, I also conducted a WebRTC leak test. WebRTC is an open-source tool that allows browsers to form real-time connections through websites they visit (for example live audio or video chats use WebRTC). To do this, WebRTC allows browsers to directly exchange information (including local and public IP addresses) with each other. This makes users vulnerable to leaked data and many VPNs have trouble blocking this kind of leak. Luckily, my tests showed that there were no WebRTC leaks.
After you install Trust.Zone on a Windows device, it asks if you want to activate a kill switch by default. I recommend taking advantage of this feature, as it ensures your data won’t be exposed if you lose your VPN connection. If you choose not to activate the kill switch from the start, you can enable it in the settings menu at any time. I tested the kill switch myself, and it worked as intended — my internet shut off as soon as I disconnected from Trust.Zone, and my real IP was never revealed. Unfortunately, Trust.Zone’s Android, iOS, and Mac apps do not support a kill switch. Customer support, however, told me that you can use Trust.Zone through the open-source VPN Client Wireguard which supports its own kill switch. Android 7.0+ also includes a built-in kill-switch that works with any VPN app.
Similar to many other VPNs, Trust.Zone uses a proprietary tunneling protocol. It also supports other popular protocols, including OpenVPN, IKEv2, L2TP/IPSec, and WireGuard. It is possible to connect Trust.Zone via a point-to-point connection, but it is outdated and insecure. Its Windows app uses OpenVPN for port 1194 and a proprietary VPN protocol for all other ports. While a third party hasn’t audited its proprietary protocol, its servers use military-grade encryption, which suggests that Trust.Zone’s proprietary VPN protocol is highly secure.
Trust.Zone uses Open Protocol and L2TP/IPSec on its mobile apps. Although L2TP/IPSec are popular protocols for phones because of their mobile compatibility, I recommend using its OpenVPN protocol where possible. L2TP/IPsec is not as secure and often has issues getting around firewalls. By downloading their respective open-source VPN clients, you can also connect via the OpenVPN or L2TP/IPSec protocols on Windows without using the native Trust.Zone app. While it’s pretty easy to do using the instructions on Trust.Zone’s website, there isn’t much reason to bother when Trust.Zone has a reliable VPN app for Windows already. One thing to keep in mind is that you can’t easily choose the encryption protocol you want within Trust.Zone’s apps.
Although Trust.Zone does a pretty good job at keeping you private, its security features are bare bones. It does not come with any obfuscation tools to mask VPN traffic, which means it won’t help you get past aggressive blocks such as the ones set up by the Chinese government. It also doesn’t come with a split tunneling feature, so you won’t be able to use your real IP address and VPN’s IP simultaneously.
A significant security feature that Trust.Zone lacks is an ad and malware blocker. Since ads install trackers onto your devices and malware can permanently damage them, I feel safer when I have a way of protecting myself from these online threats. DDoS attack protection and a port forwarding feature are both extra features that require payment. For a VPN that comes loaded with an ad and malware blocker, you can try CyberGhost. It runs in the background preventing connections to ads and malicious links. Even if you click them, they can’t invade your privacy or harm your device.
I was impressed that it takes protecting your privacy a step further with its warrant canary warning system. This is an automated, verifiable daily report that tells the user that no data was requested by authorities. As this is a daily report, if users notice that the warrant canary was not published on any given day then it means that the Trust.Zone has been required to hand over data.
The warrant canary is signed with a PGP key, a digital way of certifying that it’s genuine. As further confirmation that it’s legitimate, it also lists a few of the current day’s articles in global news outlets like BBC. Trust.Zone is one of the few VPNs that have a warrant canary — it gives me extra peace of mind that no authorities are trying to pry on my online activities.
I was also relieved that Trust.Zone is based in Seychelles — a country that isn’t part of the Five Eyes Alliance. This is a security agreement between certain countries to surveil you and share your data with other alliance members. This is absolutely essential when choosing a VPN. I’ve tested several VPNs that claim they don’t log user activity, but several have made the news for turning over user logs to law enforcement for the purposes of prosecuting and convicting users.
The service provider guarantees that regardless of any DMCA notices or complaints of illegal activity, it will not cooperate since there is no personal information stored. Trust.Zone’s warrant canary stands out as a testament to its commitment to privacy. It releases a PGP code update on the company’s website every day that no notices, claims, or searches have been initiated since the last update. Trust.Zone has never had its logs policy audited by a third party, but its warrant canary and location in Seychelles are big privacy plusses.
To make it even harder to identify you, Trust.Zone has a Double VPN option that routes your data through 2 Trust.Zone servers instead of 1. Usually, only the most powerful VPNs offer it, so I was impressed that it has 7 Double VPN options with various country combinations. When I tested their speeds, I always got between 48-100Mbps, so you won’t have to sacrifice performance for extra privacy.
Trust.Zone allows you to pay with Bitcoin, Cloakcoin, and Emercoin. This is a very important feature since it protects your identity when you make payment. The ability to pay safely is one of the major talking points of many Trust.Zone VPN customers.
Trust.Zone is a decent torrenting VPN with unrestricted P2P traffic across all of its servers, but Windows users may find it more convenient since it is the only operating system with an integrated VPN kill switch. While you can torrent on all the other platforms, I would not recommend doing so without a kill switch due to the possibility that your VPN may drop, exposing your online activities to your ISP.
I got fast torrenting speeds. A 1.1GB video file from the public domain was downloaded in only 10 minutes using uTorrent. Although my IP and other data stayed anonymous, I had to use a premium malware blocker for extra security. Torrent sites are known for hosting sketchy ads, and torrents themselves can also contain malware. Since Trust.Zone doesn’t have a malware blocker, you could easily get a virus or tracker if you don’t buy a separate anti-malware program. As an alternative, CyberGhost includes ad and malware protection to keep you safe from harmful links. It also offers P2P-optimized servers for an optimal torrenting experience.
Please consider your local laws before downloading copyrighted files without permission. Trust.Zone also discourages illegal downloading, but, even if authorities requested your file-sharing data, there wouldn’t be any to provide thanks to its zero-logs policy.
While I wasn’t able to test it there myself, support assured me that Trust.Zone is one of the few VPNs that work in China. The agent recommended turning on DNS leak protection first and selecting either port 443, 33, or 22.
Although Trust.Zone does not come with any tools to mask VPN traffic, which is one way VPN services can bypass aggressive blocks. But with the above options enabled, you can bypass internet firewalls in countries that restrict the open web like China and Saudi Arabia without being tracked by third parties. This also grants you access to Google, YouTube, Wikipedia, and Instagram, which you would not be able to do without a VPN.
Trust.Zone allows 3 simultaneous devices or 5 if you sign up for its 2-year plan. To test how it performs when you max out your account, I connected to a server near me on 2 Windows PCs and 3 Android phones. Despite the slight lag, I was always able to watch Netflix without any major connection issues across all five devices.
Trust.Zone works on many devices, including Windows (XP, Vista, 7, 8, and 10) Mac, Linux, iOS, Android (4 to10), Amazon Fire Stick, Fire TV, Xbox, Playstation, and Smart TVs. It is also compatible with DD-WRT, Tomato, Mint, Manjaro, Asus Merlin, and Roqos Core VPN routers and offers Chrome and Firefox browser extensions.
Unfortunately, only the Windows, Android, and iOS apps come with a native app. Other devices either had a confusing process requiring third-party software or apps that barely worked. For example, to make Trust.Zone work on Amazon Fire Stick, you have to install a separate VPN client and figure out how to import a bunch of configuration files. I found setup guides called ‘Connection Wizards’ on Trust.Zone’s website, but, despite providing step-by-step instructions, they aren’t always easy to follow. You can download the Trust.Zone VPN extensions for Chrome and Firefox to add a layer of protection to your web browser.
Trust.Zone was easy to install on Windows. If you’ve ever downloaded any software from the internet, you’ll have no problems with it. IOS and Android installation were easy as well, but things got confusing on other devices. In the absence of a native app tailored specifically for macOS, you will need to download the Tunnelblick OpenVPN client. Setting up Tunnelblick wasn’t too difficult, but much less convenient than having a native macOS app.
Trust.Zone’s native app for Windows has a clunky interface with big buttons and a slightly dated look. Thankfully, it was easy to use and reliable despite its appearance. There’s one big button to connect to a server and then just a few tabs for settings, account information, and an exit button. The servers worked consistently, connecting on my first try and never shutting off unexpectedly. Trust.Zone also has auto-connect and auto-setup options. When enabled, auto-connect will automatically connect you to Trust.Zone’s secure servers when you launch the app, and auto-setup will launch the app every time you switch on your computer.
Your support options are limited with Trust.Zone. You can send an email to a support agent using an online form found on the support page, browse the online FAQ, or review some of their short setup guides. The FAQ doesn’t go very in-depth, but the guides are helpful, and there’s one on how to configure the open-source OpenVPN client if you prefer it to Trust.Zone’s native app.
I emailed support to ask what the purposes of the different VPN ports are, and it took less than 24 hours for me to hear back. The Trust.Zone website mentions that support is only available between 8 and 6 GMT+4 on weekdays and that you must be registered to contact customer support. The reply was clear and polite, saying that the ports are helpful if your internet provider has blocked certain ports, which will prevent the VPN from working. The agent also mentioned that specific ports use different VPN protocols.
I was glad to see an answer to my question within just a day, but I still prefer a VPN that has 24/7 live chat. It’s usually much faster, and the best VPNs for Windows, Mac, and mobile devices all come with anytime chat support. Getting answers fast makes all the difference when you have an issue keeping you from getting online.
It would be nice to see live chat support available on the website, especially given the costs involved (and the similarity to other premium VPNs that manage to accomplish the same goal). Sadly, this provider does not seem to be planning to offer this anytime soon.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
Trust.Zone offers average pricing when you sign up for a single-month subscription, but it gets significantly cheaper when you subscribe to a longer plan. You may take advantage of the 3-day/1 GB free trial offered by the provider, for which no payment details are needed.
After the trial period is over, Trust.Zone offers monthly, one-year, and two-year subscriptions. There is no difference between the plans other than their monthly cost. The 2-year plan is the cheapest per month and gives you 5 simultaneous connections, whereas the other plans only allow 3 devices.
The product doesn’t come with a standard money-back guarantee either. Refunds are only available within the first 10 days for traffic less than 1GB with Trust.zone. This is on top of the free trial. Thus, you have two methods through which you can test it out and determine whether it is worth the money. You can’t use more than 1GB of data or you won’t receive a refund (or just a partial refund — it’s up to Trust.Zone’s discretion). According to the refund policy, it can take as long as 20 days to get your money back, which is longer than most VPN providers.
When I emailed support to ask for my money back, they said I had gone over the 1GB limit and that it wouldn’t be possible. Since Trust.Zone doesn’t give you a tool to measure your data use, I was pretty annoyed. I replied that to make this policy fair, they need to provide you with a way within the app or on your account to check how much data you’ve used.
There are a few bonuses you can add to your Trust.Zone plan when you check out. A small monthly fee adds 3 extra devices or DDoS protection to your account. DDoS attacks are when a hacker overwhelms a server with requests, usually to disrupt a website. It’s a unique offering, but, unless you’re a professional gamer, your DDoS risk is low.
You can purchase dedicated static IP addresses in the UK, the US, France, and Germany for an additional fee. The option of purchasing up to an additional 3 simultaneous connections is also available.
Trust.Zone gives you several ways to pay, including credit and debit cards, PayPal, and PayPro Global (including services like AliPay and UnionPay). With cryptocurrencies such as Bitcoin, Ethereum, Verge, or CloakCoin, you can receive a 10% discount on your subscription. If you choose this option, just keep in mind if you ask for a refund that it will be based on the most recent exchange rate.
Trust.Zone has work to do before it can rise in the ranks of the competitive VPN market. I loved its warrant canary, anonymous payment options, and the dependability of its Windows app. Still, it has too many problems to compete with VPNs that give you so much more for only a slightly higher price. Complex setup and buggy apps for non-Windows devices, minimal streaming capabilities, and a limited refund policy make Trust.Zone an inferior value product to bigger-name VPNs.
If you’re looking for a provider that can unblock almost any streaming site, has thousands of servers with powerful security features, and gives you super-fast speeds, you can try ExpressVPN without risking a penny. If you don’t like it, you can get a refund as it’s backed up by a 30-day money-back guarantee. You can also pair it with Trust.Zone’s 3-day free trial, then decide which one you like best.
While Trust.Zone has its strengths and is affordable, it doesn’t give you as much value as larger providers. Its warrant canary is a unique privacy feature that gives you peace of mind that no government is trying to access your data, but I’d feel better if a third party audited its zero-logs policy. It also can’t unblock very many streaming sites and has inconsistent server speeds. Worst of all, only its Windows app is reliable. Its mobile versions are hard to set up or too buggy to use, and more well-known VPNs have much more reliable apps.
Trust.Zone has a 3-day free trial that gives you up to 1GB of data and 150+ servers. It’s pretty restrictive, but even the top free VPNs have data limits. During this trial run, you will only be able to connect one device and choose from fewer locations. You don’t have to enter any payment information to use it, and if you decide to try a plan, you’ll get an additional 10 days and another 1GB of data with Trust.Zone’s money-back guarantee.
All my security and privacy tests indicated that Trust.Zone seems like a safe VPN. However, I’d trust it even more if its zero-logs policy underwent a third-party audit as many larger providers have done. Some VPNs have been exposed as secretly logging your data, so audits give me more peace of mind that the zero-logs claims are valid. On the other hand, its location in Seychelles and warrant canary show that Trust.Zone takes your data privacy seriously and is willing to invest in protecting it.
WizCase is an independent review site. We are reader-supported so we may receive a commission when you buy through links on our site. You do not pay extra for anything you buy on our site — our commission comes directly from the product owner.
Support WizCase to help us guarantee honest and unbiased advice. Share our site to support us!