Trust.Zone is a no-frills VPN for Windows that keeps you anonymous with powerful encryption and a zero-logging policy. It does a good job of preserving your online privacy on Windows devices, but its speeds are inconsistent, its non-Windows apps don’t work well, and it doesn’t work in China.
I liked Trust.Zone’s affordable pricing, dependable servers, and security perks — but found that it has many limitations. It only has a reliable native client for Windows — other devices require third-party apps or barely work at all. There’s a free 3-day trial and a 10-day money-back guarantee to try Trust.Zone, but both have a restrictive 1GB data limit (which isn’t even enough to watch a movie in HD). Since the top VPN providers all have reliable apps with at least 30-day money-back guarantees (and no data limits), you get to try them for longer without any restrictions.
Of all the streaming services I tested with Trust.Zone, it could only bypass proxy streaming errors on Netflix. Other sites like Amazon Prime Video, Disney+, Hulu, HBO NOW, BBC iPlayer, Peacock, ESPN+, and others didn’t let me log in and gave error messages when I tried to watch anything. Trust.Zone claims that they offer servers optimized for streaming Netflix, Amazon Prime, Hulu and HBO but, with the exception of Netflix, these servers did not help me gain access to the streaming platforms.
Since most smaller VPNs can’t unblock streaming sites, I was impressed that Trust.Zone’s servers let me watch Netflix in the US, the UK, Canada, Brazil, Germany, and Japan. I’ve seen other reviews claim that Netflix only works if you purchase a dedicated IP — but I found this to be untrue. During my tests, its global servers instantly bypassed Netflix’s location blocks and let me access geo-restricted content libraries around the world.
Aside from the locations I tested in Japan and New Zealand, Trust.Zone’s server network was fast enough for streaming in HD. Other than 5-10 seconds of buffering lag at the very beginning, my streams of Stranger Things played all the way through without stopping. They’d occasionally start in lower quality but automatically became HD after 20-30 seconds. With the server in New Zealand, I could watch Netflix in standard definition, but got the occasional lag with the location in Japan even when I wasn’t using HD.
Trust.Zone couldn’t unblock any streaming sites apart from Netflix. I tried to watch shows on Amazon Prime Video, Disney+, Hulu, HBO NOW, BBC iPlayer, and other services, and sometimes not even the login screen would load. Mostly, I would get error messages similar to the one I got when trying to access my Hulu account:
It looks like you’re using an anonymous proxy or VPN
Even when I could get in, after clicking on a TV show or movie, I’d get errors like this one from Disney+:
If streaming on these platforms is important for you, I recommend you try ExppressVPN. With it, I was able to easily unblock any streaming service and watch content from around the world with no lag or data caps. You can even use ExpressVPN to unblock these popular streaming sites risk-free with its 30-day money-back guarantee.
Trust.Zone’s speeds were inconsistent throughout my tests. While they were usually fast when I connected to servers close to my location in the US, servers in faraway countries were much slower. Surprisingly, some locations were slow even though they weren’t that far — I had faster speeds in Germany than in the UK, even though I live closer to the latter.
I compared my baseline speed of 98Mbps with servers in the US, the UK, Japan, and Germany. I made sure to test servers that were a short and long distance away so that I could get a full picture of Trust.Zone’s speeds. On average, I got download speeds of about 37Mbps — fast enough for 4K streaming.
My results were consistently solid in the US but were disappointing in the UK. In the US, speeds were 25% lower than my baseline but when I connected to a server in the UK, my baseline speed dropped by 89%. Even though I expected to get better speeds in the US, I was disappointed by how much speeds dropped by in the UK — especially considering my long distance speed results.
Although I am further away from Germany than the UK, my speeds decreased by only 60%. But as expected, on the server far from me in Japan, I couldn’t even break 2Mbps — a 98% decrease. It wasn’t even fast enough for my usual online activities like gaming, Zoom calls, or streaming TV.
During my speed tests, I noticed I had pretty high ping, even on servers near me. High ping means it’s taking a long time for your device to communicate with the VPN server, making your connection less responsive. This explains why I had some lag at the beginning of Netflix streams even when my chosen server had high download speeds.
Using servers close to me, I played a few matches of Call of Duty: Modern Warfare. I looked at my latency and ping, which is the amount of time (in milliseconds) it takes your device to communicate with the servers you’re connected to. My average ping was a little high at 88ms, but my games were still pretty smooth — I did get some occasional lag. Though it wasn’t enough to ruin my game, it still impacted the experience. For smooth online gaming, I recommend that you use ExpressVPN and its lightning-fast network of servers.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Trust.Zone’s server network is small, which is to be expected for a lesser-known provider. It has only a couple hundred servers in under 40 countries. It looks like most of the servers are based in Europe but with 11 in the US, 7 in Canada and Australia, and 3 in the UK, Trust.Zone has a decent number of servers in a range of popular areas. Trust.Zone says that they own a lot of its servers but also rent servers in less utilized locations.
If your current server becomes unavailable, you’ll automatically switch to another server in the same country rather than losing your connection entirely. This is a feature I haven’t encountered on many other VPNs. You can also select different VPN ports in the settings menu — this is handy if your internet provider or government blocks communication over certain ports.
With its military-grade encryption and dedicated (static) IP addresses that support port forwarding, Trust.Zone keeps your IP address and online activities anonymous. However — if encrypted servers aren’t set up correctly, your information can be exposed. That’s why I did a DNS test to check for common data leaks. After connecting to a Trust.Zone server in Italy and running the test, it only found the VPN server. This meant my real location and other data stayed invisible. There’s a setting to turn DNS protection on or off — but my tests showed no leaks even when I disabled the option.
Beyond my DNS leak test, I also conducted a WebRTC leak test. WebRTC is an open-source tool that allows browsers to form real time connections through websites they visit (for example live audio or video chats use WebRTC). To do this, WebRTC allows browsers to directly exchange information (including local and public IP addresses) with each other. This makes users vulnerable to leaked data and many VPNs have trouble blocking this kind of leak. Luckily, my tests showed that there were no WebRTC leaks.
After you install Trust.Zone on a Windows device, it asks if you want to activate a kill switch by default. I recommend taking advantage of this feature, as it ensures your data won’t be exposed if you lose your VPN connection. If you choose not to activate the kill switch from the start, you can enable it in the settings menu at any time. I tested the kill switch myself, and it worked as intended — as soon as I disconnected from Trust.Zone, my internet shut off, and my real IP was never revealed. Unfortunately, Trust.Zone’s Android, iOS or mac apps do not support a kill switch. Customer support, however, told me that you can use Trust.Zone through the open-source VPN Client Wireguard which supports its own kill switch. Android 7.0+ also includes a built-in kill-switch that works with any VPN app.
The Trust.Zone Windows app uses OpenVPN for port 1194 and a proprietary VPN protocol for all other ports — you can choose from 21(FTP), 22(SSH, SCP, SFTP), 80(HTTP), and 443(HTTPS) in the settings menu. While a third party hasn’t audited its proprietary protocol, its servers use AES-256-CBC cipher, SHA256 authentication, RSA-4096 handshake and a 128-bit hash algorithm for encryption. These technical details show that Trust.Zone’s proprietary VPN protocol is extremely secure.
On its mobile apps Trust.Zone uses Open Protocol and L2TP/IPSec. Although L2TP/IPSec are popular protocols for phones because of their mobile compatibility, I recommend using its OpenVPN protocol where possible. L2TP/IPsec is not as secure and often has issues getting around firewalls. By downloading their respective open-source VPN clients, you can also connect via the OpenVPN or L2TP/IPSec protocols on Windows without using the native Trust.Zone app. While it’s pretty easy to do using the instructions on Trust.Zone’s website, there isn’t much reason to bother when Trust.Zone has a reliable VPN app for Windows already. One thing to keep in mind is that you can’t easily choose the encryption protocol you want within Trust.Zone’s apps, this has to be done by manually configuring the VPN onto your devices.
Although Trust.Zone does a pretty good job at keeping you private, its security features are bare bones. It does not come with any obfuscation tools to mask VPN traffic which means it won’t help you get past aggressive blocks such as the ones setup by the Chinese government. It also doesn’t come with a split tunneling feature so you won’t be able to use your real IP address and VPN’s IP simultaneously.
A significant security feature that Trust.Zone lacks is an ad and malware blocker. Since ads install trackers onto your devices and malware can permanently damage them, I feel safer when I have a way of protecting myself from these online threats. For a VPN that comes loaded with an ad and malware blocker, try Private Internet Access (PIA) and its MACE system. It runs in the background preventing connections to ads and malicious links — even if you click them, they can’t invade your privacy or harm your device.
I was impressed that it takes protecting your privacy a step further with its warrant canary warning system. This is an automated, verifiable daily report that tells the user that no data was requested by authorities. As this is a daily report, if users notice that the warrant canary was not published on any given day, it means that the Trust.Zone has been required to hand over data.
The warrant canary is signed with a PGP key, a digital way of certifying that it’s genuine. As further confirmation that it’s legitimate, it also lists a few of the current day’s articles in global news outlets like BBC. Trust.Zone is one of the few VPNs that have a warrant canary — it gives me extra peace of mind that no authorities are trying to pry on my online activities.
I was also relieved that Trust.Zone is based in Seychelles — a country that isn’t part of the Five Eyes Alliance. This is a security agreement between certain countries to surveil you and share your data with other alliance members. Trust.Zone has never had its logs policy audited by a third party — but its warrant canary and location in Seychelles are big privacy plusses.
To make it even harder to identify you, Trust.Zone has a Double VPN option that routes your data through 2 Trust.Zone servers instead of 1. Usually, only the most powerful VPNs offer it, so I was impressed that it has 7 Double VPN options with various country combinations. When I tested their speeds, I always got between 48-100Mbps, so you won’t have to sacrifice performance for extra privacy.
There are no restrictions on torrenting or other forms of P2P downloading on Trust.Zone’s servers. However, keep in mind that you should never use a VPN to share files illegally. Trust.Zone also discourages illegal downloading — but even if authorities requested your file-sharing data, there wouldn’t be any to provide thanks to its zero-logs policy.
I got fast torrenting speeds — a 1.1GB video file in uTorrent downloaded in only 10 minutes. Although my IP and other data stayed anonymous, I had to use a premium malware blocker for extra security. Torrent sites are known for hosting sketchy ads, and torrents themselves can also contain malware. Since Trust.Zone doesn’t have a malware blocker, you could easily get a virus or tracker if you don’t buy a separate anti-malware program. As an alternative, use ExpressVPN for torrenting securely — the VPN includes ad and malware protection to keep you safe from harmful links.
Trust.Zone allows 3 simultaneous devices, or 5 if you sign up for its 2-year plan. To test how it performs when you max out your account, I connected to a server near me on 2 Windows PCs, and 3 Android phones. I watched Netflix in HD on all 5 devices with 5-10 seconds of lag and never encountered connection issues. If you need more than 3 simultaneous connections, you should try IPVanish — it lets you connect as many devices as you wish simultaneously. I tried IPVanish myself by connecting 11 devices at the same time, and experienced no slowdowns at all.
Trust.Zone works on many devices, including Windows (XP, Vista, 7, 8 and 10) Mac, Linux, iOS, Android (4 to10), Amazon Fire Stick, Xbox, Playstation, and Smart TVs. It is also compatible with DD-WRT, Tomato, Asus Merlin and Roqos Core VPN routers and offers Chrome and Firefox browser extensions.
Unfortunately, only the Windows app was easy to set up. Other devices either had a confusing process requiring third-party software or apps that barely worked. For example, to make Trust.Zone work on Amazon Fire Stick, you have to install a separate VPN client and figure out how to import a bunch of configuration files. I found setup guides called ‘Connection Wizards’ on Trust.Zone’s website, but despite providing step-by step instructions they aren’t always easy to follow.
On my iPhone, Trust.Zone’s app would either refuse to let me log in or suddenly crash. Even when it didn’t crash, I encountered so many slowdowns and error screens that it was unusable.
Trust.Zone’s native app for Windows has a clunky interface, with big buttons and a slightly dated look. Thankfully it was easy to use and reliable despite its appearance. There’s one big button to connect to a server, and then just a few tabs for settings, account information, and an exit button. Servers worked consistently, connecting on my first try and never shutting off unexpectedly. Trust.Zone also has auto-connect and auto-setup options. When enabled, auto-connect will automatically connect you to Trust.Zone’s secure servers when you launch the app and auto-setup will launch the app every time you switch on your computer.
If you use your VPN on any device other than Windows, I’d recommend an alternative that works well on Android, iOS, macOS, and other device types. ExpressVPN has solid apps for all of them — plus routers, so you can protect your whole network with ExpressVPN using a single account.
Trust.Zone was easy to install on Windows — if you’ve ever downloaded software from the internet, you’ll have no problems with it. iOS installation was easy as well, but things got confusing on other devices. For macOS, you need to download the Tunnelblick OpenVPN client. It wasn’t too difficult but was much less convenient than having a native macOS app. There’s a similar process for Android — you have to download the open-source WireGuard VPN client and then import configuration files.
I tried to install the native Android app but couldn’t find it in the Google Play store. After following a link on Trust.Zone’s website, I found a message saying it wasn’t available and a new version would be up “in a few hours.” I kept checking, and after 5 days, the message still hadn’t changed.
To get Trust.Zone working, I needed to find the open-source WireGuard VPN app in the Google Play Store. Then I had to download configuration files from Trust.Zone’s website.
After importing them manually into WireGuard, I connected to servers on my Android — but many of them didn’t work. WireGuard’s error message stated that their names were invalid, and there was no way to import them.
Larger VPNs have much more reliable mobile apps and work on more device types. If you want a provider with broad compatibility that works on all your devices, take advantage of IPVanish’s unlimited simultaneous device connections. It’s one of the only VPNs I’ve found with no restriction on how many devices you can protect. Since it has a 30-day money-back guarantee, you can even make sure it works reliably on your devices before committing to a plan.
Your support options are limited with Trust.Zone — you can send an email to a support agent using an online form found on the support page, browse the online FAQ, or review some of their short setup guides. The FAQ doesn’t go very in-depth, but the guides are helpful, and there’s one on how to configure the open-source OpenVPN client if you prefer it to Trust.Zone’s native app.
I emailed support to ask what the purposes of the different VPN ports are, and it took less than 24 hours for me to hear back. Trust.Zone does mention that support is only available on weekdays between 8 and 6 GMT+4. The reply was clear and polite, saying that the ports are helpful if your internet provider has blocked certain ports, which will prevent the VPN from working. The agent also mentioned that specific ports use different VPN protocols.
I was glad to see an answer to my question within just a day, but I still prefer a VPN that has 24/7 live chat. It’s usually much faster, and the best VPNs for Windows, Macs, and mobile devices all come with any time chat support. Getting answers fast makes all the difference when you have an issue keeping you from getting online. With ExpressVPN’s 24/7 live chat, I usually get a reply within a few minutes.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
Trust.Zone is affordable and gives you several ways to pay, including credit and debit cards, PayPal, and PayPro Global (including services like AliPay and UnionPay). You can also pay anonymously with cryptocurrency and get a 10% discount. If you choose this option, just keep in mind if you ask for a refund that it will be based on the most recent exchange rate.
You can choose from Trust.Zone’s 1-month, 1-year, or 2-year plan. The 2-year plan is the cheapest per month and gives you 5 simultaneous connections, whereas the other plans only allow 3 devices. If you want to test it before buying, there’s a 3-day free version with about 50 fewer locations and a 1GB data download limit.
Once you subscribe to a plan, you only get 10 days to try Trust.Zone before you have to ask for a refund. You can’t use more than 1GB of data, or you’ll get no refund (or just a partial refund — it’s up to Trust.Zone’s discretion). According to the refund policy, it can take as long as 20 days to get your money back, which is longer than most VPN providers.
When I emailed support to ask for my money back, they said I had gone over the 1GB limit, and it wouldn’t be possible. Since Trust.Zone doesn’t give you a tool to measure your data use, I was pretty annoyed. I replied that to make this policy fair, they need to provide you with a way within the app or on your account to check how much data you’ve used.
There are a few bonuses you can add to your Trust.Zone plan when you check out. A small monthly fee adds 3 extra devices or DDoS protection to your account. DDoS attacks are when a hacker overwhelms a server with requests, usually to disrupt a website. It’s a unique offering, but unless you’re a professional gamer, your DDoS risk is low.
Despite Trust.Zone’s low price, long-term plans on more powerful VPNs are nearly as affordable. They also come with longer, unconditional money-back guarantees. That’s why Trust.Zone still isn’t cheap enough for me to consider it a great value with its current set of features. For example, I found that CyberGhost costs about the same and has most of the same security and privacy features. Plus — it comes with extras, like super-fast optimized streaming servers, and an ad blocker that protects you from trackers, and other online safety threats. You can try CyberGhost yourself risk-free with unlimited data for 45 days if you want to make sure you like it.
Trust.Zone has work to do before it can rise in the ranks of the competitive VPN market. I loved its warrant canary, anonymous payment options, and the dependability of its Windows app. Still, it has too many problems to compete with providers that give you so much more for only a slightly higher price. Complex setup and buggy apps for non-Windows devices, minimal streaming capabilities, and a limited refund policy make Trust.Zone an inferior value product to bigger-name VPNs.
If you’re looking for a provider that can unblock almost any streaming site, has thousands of servers with powerful security features, and gives you super-fast speeds, you can try using ExpressVPN without risking a penny. Its 15-month plan-year plan that’s only a little bit more than Trust.Zone’s, and if you don’t like it, you can get a refund with its 30-day money-back guarantee. You can also try both by pairing it with Trust.Zone’s 3-day free trial, then decide which one you like best.
While Trust.Zone has its strengths and is affordable, it doesn’t give you as much value as larger providers. Its warrant canary is a unique privacy feature that gives you peace of mind that no government is trying to access your data, but I’d feel better if a third party audited its zero-logs policy. It also can’t unblock very many streaming sites and has inconsistent server speeds. Worst of all, only its Windows app is reliable — its mobile versions are hard to set up or too buggy to use, and more well-known VPNs have much more reliable apps.
Trust.Zone has a 3-day free trial that gives you up to 1GB of data and 150+ servers — it’s pretty restrictive, but even the top free VPNs have data limits. You don’t have to enter any payment information to use it, and if you decide to try a plan, you’ll get an additional 10 days and another 1GB of data with Trust.Zone’s money-back guarantee. The free trial is nice, but 3 days and 2GB of data aren’t enough to try a VPN in-depth. That’s why I prefer using the 30-day money-back guarantees of top providers like ExpressVPN, as you can try ExpressVPN risk-free with no data limits or server restrictions.
All my security and privacy tests indicated that Trust.Zone seems like a safe VPN. However, I’d trust it even more if its zero-logs policy underwent a third-party audit as many larger providers have done. Some VPNs have been exposed as secretly logging your data, so audits give me more peace of mind that the zero-logs claims are valid. On the other hand, its location in Seychelles and warrant canary show that Trust.Zone takes your data privacy seriously and is willing to invest in protecting it.
WizCase is an independent review site. We are reader-supported so we may receive a commission when you buy through links on our site. You do not pay extra for anything you buy on our site — our commission comes directly from the product owner.
Support WizCase to help us guarantee honest and unbiased advice. Share our site to support us!