Norton Secure VPN Reviews and Expert Opinion - November 2019

What do we look at?

Norton Secure VPN Overview

Although its name doesn’t make it clear, Norton WiFi Privacy is very much a VPN.

However, there is a reason why it labels itself as a WiFi privacy solution instead.

Antivirus giant Symantec’s (relatively) new VPN looks good, is easy to operate, and makes for a polished, enjoyable experience — as you would expect from a product with such pedigree behind it.

But there are some drawbacks to it — for one, the encryption is unremarkable, to say the least. Sure, AES-256 comes standard on all platforms, coupled with the OpenVPN protocol, but a glaring issue is the rather unsafe RSA-1024 handshake. You’d expect RSA-2048 from a VPN of this caliber.

You can’t readily find this info, either — all you get on Norton WiFi Privacy’s webpage (yes, there is no dedicated website) is a vague “bank-grade encryption” bullet, which isn’t an ideal explanation of a VPN’s most crucial feature.

To this VPN’s merit, it does come with premium features like DNS leak protection, auto-connect, and a kill switch. You also get close to 60 servers in 28 countries — you won’t find Russia or China on the list, but “exotic” locations like Turkey and South Africa are available.

The server network itself is passable, especially for a new VPN, but users looking for P2P and torrenting support will be in for a disappointment — Symantec’s policy doesn’t condone these activities.

Speaking of policy, Norton WiFi Privacy’s stance on logging isn’t exactly privacy-friendly. It does keep sensitive data, including your IP address. The privacy policy isn’t unique to the VPN, either — it’s the same for all Norton products, which leaves plenty of questions for users interested only in the VPN.

There’s also the matter of jurisdiction — US and Latin American users are subjects to US laws, while the rest are under UK jurisdiction. This is hardly appealing for the privacy-conscious crowd, given the invasive legislatures and widespread surveillance in these countries.

In short, Norton WiFi Privacy has done well to market itself as the name implies. It’s great for basic protection on unsecured wireless networks, but it has a lot of ground to cover if it wants to be as safe, secure, and helpful as the leading VPNs on the market — that is, if it even wants to be that competitive.

Pros

  • Great client design
  • Auto-connect feature
  • Comes with adblocker, DNS leak protection, and a kill switch
  • Decent server location variety
  • Works with OpenVPN
  • Affordable
  • 60-day money-back guarantee
  • Up to 10 simultaneous connections (only with the most expensive plan)

Cons

  • Weak handshake (RSA-1024)
  • Keeps logs
  • Subpar customer support
  • Jurisdictions pose a serious privacy risk

Important to know

2007
No
1
60 days guaranteed
windows mac android ios

Contact Details

www.us.norton.com/wifi-privacy

Speed7.6

Norton WiFi Privacy runs into some connectivity issues, especially on mobile clients. The good news is that steps have been taken to alleviate this.

As for speeds, there is a noticeable decrease — you’ll still be able to stream in HD without annoying buffering, but there are faster VPNs around.

P2P and torrenting aren’t supported by this VPN.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers7.4

Norton WiFi Privacy has servers in 28 countries, with 2 server locations per country as a baseline.

Server Locations

Australia
Austria
Belgium
Brazil
Canada
Czech Republic
Denmark
Finland
France
Germany
Ireland
Israel
Italy
Japan
Mexico
See all supported locations...

User Experience8.2

One area where Norton WiFi Privacy shines is ease of use. It’s obvious a lot of work has gone into making the clients as user-friendly as possible. The consistency is kept across all supported platforms — Windows, MacOS, Android, and iOS.

Features and settings are neatly organized, with the server list just a click away. You also get auto-connect, which is a boon for absent-minded users who frequent unsecured hotspots.

There’s also a kill switch for when your VPN connection drops (it happens from time to time), as well as built-in adblocking and DNS leak protection.

Overall, Norton WiFi Privacy makes sure to give users a good time, with intuitive clients and a bunch of top-shelf features.

Support8.4

Support for Norton WiFi Privacy looks good on paper, but suffers from a problem all too common with products that are just one part of a huge list.

There is live 24/7 chat, which is commendable. However, replies take a while and lack any depth — in other words, customer support is rather incompetent when it comes to VPN-related matters.

Expect to receive phone calls with additional details, too — you can choose emails instead, but you’ll have to specify that during a live chat session, as there isn’t a readily available ticket/email system.

Summing up, plenty of solid VPN providers offer dedicated, knowledgeable customer support for their product. Symantec provides a centralized customer care center, much to the detriment of users interested in their VPN. The limited amount of offline help isn’t ideal, either.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing7.8

Norton WiFi Privacy is affordable, offering three different plans with monthly or yearly payment. Number of devices is the only variable — you can choose from 1, 5, or 10 simultaneous connections.

The yearly subscription is heavily upsold, resulting in up to a 40% discount. Users on a budget need not worry, however, as the per-month option is very reasonably priced.

There’s also a 7-day trial for Android purchases via the Google Play Store. You will need to “subscribe”, with the option of cancelling at any time during the one-week period without being charged.

The cherry on top is the 60-day money-back guarantee, giving you ample time to thoroughly test Norton WiFi Privacy and get refunded.

Norton Secure VPN offers the following plans

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