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How to Cancel ExpressVPN and Get a Refund (Tested 2022)

Kate Hawkins
Last Updated by Kate Hawkins on July 01, 2022

ExpressVPN was true to its word and gave me a full refund when I canceled within 30 days. The money-back guarantee applies even when you sign up for ExpressVPN’s cheapest plan on the special deals page.

ExpressVPN is the best all-round VPN in 2022, but I can understand if it’s not right for you. Luckily, the 30-day money-back guarantee makes it easy to get a full refund if you’re not satisfied. When I tested this myself, my refund was approved in minutes over 24/7 live chat and the money returned to my account in 5 days.

If you’re looking for a cheaper option, you can try CyberGhost risk-free. While it can’t beat ExpressVPN’s fast speeds, CyberGhost comes a close second. It even has an even longer money-back guarantee of 45 days, so you can test every feature in your own time.

Try CyberGhost risk-free

Quick Guide: 3 Easy Steps to Cancel ExpressVPN and Get Your Money Back

  1. Sign into your account through the ExpressVPN website.
  2. Contact ExpressVPN’s customer service through live chat and request a refund.
  3. Get your money back in less than 7 days.

Step-By-Step Guide: How to Cancel ExpressVPN and Get a Refund

  1. Visit the ExpressVPN website to sign into your account.
    Screenshot of ExpressVPN's website with the
  2. Enter your account details and sign in. You can also log in through an email link if that’s easier for you.
    Screenshot of ExpressVPN's login page.
  3. Click the Live Chat option on your dashboard. You’ll be connected to an agent in less than a minute.
    Screenshot of ExpressVPN account dashboard with Live Chat button highlighted.
  4. Request a refund. The agent I spoke to asked if I’d like to take advantage of the full 30 days of ExpressVPN’s money-back guarantee. After I declined, they completed my refund request in less than 5 minutes.
    Screenshots of ExpressVPN's live chat agent processing a refund request.
  5. Wait for your refund. ExpressVPN aims to have all money back in less than 7 days — I had my refund in just 5 business days.

The Best Alternatives to ExpressVPN (Tested in July 2022)

1. CyberGhost — Dedicated Servers for Fast Streaming, Torrenting, and Gaming

Key Features:

  • 7900+ servers in 91+ countries (with optimized streaming, torrenting, and gaming servers)
  • AES-256-bit encryption, leak protection, and no-logs policy keeps you safe
  • Allows 7 device connections on 1 account
  • 24/7 customer support through live chat, email, online knowledge base, and FAQs
  • 45-day money-back guarantee

CyberGhost is the top alternative to ExpressVPN with its optimized servers for streaming, torrenting, and online gaming. These servers are regularly tested by CyberGhost’s staff to ensure you get the fastest, smoothest connections without hassle. Each server has a 1-click connection to save you time — during tests, my connections were almost instant.

I could stream Netflix US without getting the proxy error, download 5GB torrents in 10 minutes, and play games online without lag or interruptions.

CyberGhost’s optimized servers make streaming Netflix easy

I was pleased to find CyberGhost uses the same military-grade encryption as ExpressVPN to keep my data secure and anonymous. CyberGhost also uses RAM-based servers to ensure no user data can accidentally be stored — the servers are wiped clean with every scheduled reboot. Plus CyberGhost has effective ad, malware, and tracker blockers to ensure you won’t see any targeted ads or click on a malicious link.

If you’d like to try CyberGhost risk-free and make sure it’s right for you, the service offers a generous 45-day money-back guarantee. If you’re not satisfied, you can easily get a full refund over email or 24/7 live chat.

Try CyberGhost risk-free

July 2022 Update! You can subscribe to CyberGhost for as low as $2.29 per month + get extra 3 months free with the 3-year plan (save up to 83%)! This is a limited offer so grab it now before it's gone. See more information on this offer here.

2. Private Internet Access — Best Budget VPN With High-Level Security Features

Key Features:

  • 35000+ servers in 80+ countries (biggest server network of any VPN)
  • Military-grade encryption, leak protection, and audited no-logs policy for maximum privacy
  • Connect up to 10 devices at the saame time
  • Customer support available via contact form, email and FAQs
  • 30-day money-back guarantee

Private Internet Access (PIA) is a low-cost VPN with top-tier security. You can subscribe to PIA for as little as $2.19 with its 2-year — and it has a 30-day money-back guarantee. All this makes PIA an affordable and secure alternative to ExpressVPN.

With a huge network of 35000+ servers, PIA has one of the biggest VPN networks on the market. During my tests, I found it easy to choose a local server for streaming, torrenting, and secure online browsing with minimal lag and buffering. However, I did notice some slowdown when I connected to servers further from my physical location.

PIA uses military-grade encryption and leak protection to keep your online activity anonymous while you’re connected. None of your browsing history is ever monitored, stored, or shared. PIA has a strict no-logs policy, which has successfully passed an independent audit. The PIA apps even come with a built-in ad and malware blocker, which helps increase page loading times (on top of adding an extra layer of security).

I recommend you test PIA for yourself risk-free and see if it’s the right choice for you. If not, you have up to 30 days to get a full refund.

Try Private Internet Access risk-free

July 2022 Update! For a limited time only, save 82% with the 2-year plan + get an additional 2 months free! Hurry and check out the deal here!

3. HMA — Great for Beginners With Quick and Easy Server Connections

Key Features:

  • 1040+ servers in 210+ countries make local connections easy
  • Top-tier encryption, leak protection, and zero-logs policy
  • Use on up to 5 devices at once
  • 24/7 live chat, online knowledge base, and FAQ support available
  • 30-day money-back guarantee

HMA’s easy-to-use VPN apps make it easy to connect to the best available server. If you want the fastest server near you, just click the “Lightning Connect” button. You can even choose from a selection of servers specifically optimized for streaming or torrenting.

While HMA isn’t the fastest VPN (that would be ExpressVPN), I found speeds are very consistent. I could connect to the same server at different times of the day and get the same speed, regardless of user load. This made it easy to “Favorite” the best servers so I could easily connect to them in the future.

HMA equips each server with AES-256-bit encryption and leak protection, and the no-logs policy ensures none of your internet activities is ever recorded. The unique IP Shuffle feature periodically changes your IP address, making it difficult for advertisers, hackers, and other third parties to track you online.

If you’d like to try it out, HMA has a 30-day money-back guarantee. You can check out every feature and get a full refund if you change your mind.

Try HMA risk-free

July 2022 Update! HMA has dropped prices for a limited time to a crazy $2.99 per month with the 3-year plan (you can save up to 75%)! This is a limited offer so be sure to grab it now before it’s gone. See more information on this offer here.

FAQs: Getting a Refund With ExpressVPN

How does ExpressVPN’s money-back guarantee work?

The money-back guarantee allows you to sign up for ExpressVPN, test it out, and get a full refund in 30 days if you’re not satisfied. It’s included with every subscription — whether you choose a 1-month or annual plan. This lets you make your purchase with confidence, giving you plenty of time to test ExpressVPN and make sure it’s right for you.

It’s important to note that ExpressVPN’s money-back guarantee is a 30-day period, not a month. For example, if you sign up for ExpressVPN at 10am on April 1, you’ll have until 10am April 30 to use the money-back guarantee. After that, you aren’t eligible for a refund unless you can prove ExpressVPN wasn’t working at that time and you attempted to contact support to fix the issue.

Warning! You’re only protected by the 30-day money-back guarantee when you sign up via the ExpressVPN website. If you create an account in-app through the Google Play Store or Apple App Store, you’re subject to each store’s specific Terms and Conditions instead.

How do I cancel and get my money back from ExpressVPN?

All you have to do is log in to your ExpressVPN account and contact customer service to request a refund. As long as you ask for your money back within 30 days, ExpressVPN will refund the cost of your subscription.

The fastest way to request a refund if through the 24/7 live chat function. You can also send an email to the customer support team (support@expressvpn.zendesk.com). However, in my tests, I always received a quick response over live chat within 1 minute.

Can I cancel ExpressVPN anytime?

Yes. If you’re within the 30-day money-back guarantee period, you can cancel ExpressVPN and still get a refund.

If the 30 days have passed, you can cancel your subscription by logging into your account through your browser. Visit the “Your Subscription” option and choose “Manage subscription settings.” Then, click “Turn off automatic renewal.” This won’t give you a refund, but your subscription won’t automatically renew. You’ll still be able to use ExpressVPN until your current subscription expires.

How long does ExpressVPN take to issue a refund?

ExpressVPN aims to have your money back in your account in less than 7 business days. When I tested ExpressVPN’s money-back guarantee process, I was pleasantly surprised to receive the money back to my bank account in less than 5 days.

The speed you receive your refund depends on your bank account, as well as the payment method. When I tested PayPal, I received my money back in just 1 day.

Is there a reason I won’t get a refund from ExpressVPN?

Yes. You can’t cancel ExpressVPN and get a refund if you’ve made the request outside of the 30-day money-back guarantee period. There is an exception though — if you can prove that ExpressVPN wasn’t working during the 30 days and you attempted to contact customer support about the issue, you could be given a refund at the company’s discretion.

However, ExpressVPN also won’t issue a refund if you purchase a subscription through a third party (like the Apple App Store or Google Play Store). If you wish to cancel, you must contact the third party directly to arrange a refund. This can take a lot of time and hassle to resolve — it’s always best to purchase a subscription from the ExpressVPN website as you’re automatically covered by the money-back guarantee.

Make Sure to Find the Right VPN for Your Needs

Not every VPN will be the right fit, so it’s good to know that ExpressVPN will give you a refund if you’re not fully satisfied. However, you shouldn’t put yourself at risk by not having a VPN at all as this can compromise your data security.

I recommend CyberGhost as the next best alternative to ExpressVPN. With CyberGhost, you get high-level security, optimized servers, and a built-in ad and malware blocker. Better still, you can try CyberGhost risk-free for a generous 45 days with the money-back guarantee.

Summary — Best Alternative VPNs to ExpressVPN in 2022

Top Choice
CyberGhost VPN
$2.29 / month Save 82%
Private Internet Access
$2.19 / month Save 82%
$2.99 / month Save 75%
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Kate Hawkins
Kate Hawkins is a tech-focused writer and web expert with a keen interest in online security and privacy. She enjoys getting stuck into new technology and researching the latest cybersecurity trends to keep readers informed and safe online.