10 Common VPN Errors on Windows and How to Solve Them

Last Updated by Gray Williams on June 19, 2019

Virtual private networks (VPNs) are a great way to give yourself a significant edge in the battle against cyber-criminals as well as countries that wish to restrict what sites you can view.

But while the concept of the VPN is a great one, they are not foolproof solutions. Even VPNs have obstacles and barriers that must be overcome in order to have them work correctly. Here are 10 common VPN errors and how to solve them to keep your connection running smoothly and securely.

Error Code 691

Description: The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.

Solution: Ostensibly one of the easiest errors to solve, it can develop from several different mistakes. The most obvious is a mistype by the user on the namer or the password, including leaving the caps lock on. The problem can be tougher to diagnose if you are using the incorrect domain or if you are attempting to use a public VPN for which your access has been revoked. In any case, make sure that what you are typing in matches up with the correct protocol.

Error Code 800

Description: The VPN client cannot reach the server.

Solution: This error code pops up when the client device has lost its connection to a local network; a network firewall is blocking VPN traffic; or the user has entered an incorrect name/address for the VPN server. Make sure you have the VPN server information correct. If all is well, make sure your firewall isn’t configured to block VPN connections. A firewall upgrade to specify which port numbers your VPN users might be necessary.

Error Code 619

Description: A connection to the remote computer could not be established.

Solution: This VPN error code occurs when a VPN session is suddenly disconnected or when the computer attempts to establish a new connection. The quickest resolution is to make sure only one VPN client is running at a time on the computer. If that doesn’t fix this common VPN error, try disabling your firewalls or antivirus programs temporarily to see if they are blocking it. This is an intermittent error code that can also be fixed by rebooting or reinstalling the client.

Error Code 51

Description: Unable to communicate with the VPN subsystem.

Solution: There are no tweaks or tricks for fixing this VPN error other than restarting the VPN service or running a troubleshoot diagnostic of your local network connection.

Error Code 412

Description: The remote peer is no longer responding.

Solution: This can be a troublesome error because it will expose your network to outside viewers if you don’t have a VPN with a kill switch. This is almost always a network failure at your end, but if the network connection is strong, the problem is likely a firewall interfering. Do a quick reconnect with the firewall down. If it fixes the problem, disconnect and take a look at your firewall settings to find the glitch.

Error Code 721

Description: The remote computer did not respond.

Solution: This error often occurs when your remote PPP peer is not responding. The two most common solutions for this VPN error are to check your router settings to make sure that TCP Port 1723 and IP Protocol 47 (GRE) are both open. Also make sure that the PPTP is enabled on your router and that your firewall is not set up to block traffic.

Error Code 720

Description: No PPP control protocols configured

Solution: This VPN error occurs when there is no appropriate protocol to communicate with the server. The solution is a bit technical and involves figuring out which VPNs your server can support and installing one that fits the bill.

Connection made, but no data transfer

Solution: This error screen is often found when you have the same VPN service on more than one Internet-capable device. While some VPN vendors allow for as many as ten simultaneous connections, putting multiple devices on the same server may generate this error. You can avoid this by either connecting the devices to different servers, or if you need to be connected to a specific server, changing the protocols so each device connects that server using a different protocol. 

Connection made, but cannot view specific website

Solution: This is one of the most vexing errors to see because viewing geo-blocked websites is one of the main reasons to use a VPN. Clearing your Internet cache is a good first step, and restarting the VPN client your device isn’t a bad thought either. The hidden culprit is often your DNS settings. Many VPNs will connect you on their own DNS servers, but if they don’t, you will have to do it yourself to keep from using the DNS of the country you’re connecting from.

Slow Internet speeds

Solution: This is part of the trade-off of using VPN, things tend to slow down. The best solution is to try and use a server that is physically close to your location to reduce latency.

Tech Support is There For You (Hopefully)

If you aren’t able to solve these errors by yourself, there is no shame in contacting the customer support team of your VPN provider and having tech support walk you through the solutions.

Gray Williams
Gray Williams is an experienced data and communications engineer and cross-platform copy and content writer and editor with a keen interest in cybersecurity. He has been working with and researching, VPNs and other online privacy tools for many years.