WiTopia VPN provides three protection plans, all three of which come with a 30-day money-back guarantee.
The personalVPN Basic plan provides five simultaneous connections, PPTP, L2TP/IPsec, and optimized super-fast IPsec w/IKEv2, plus a monthly payment plan.
The personalVPN Pro plan comes with the same features plus a 4096-bit certificate, 256-bit military grade AES encryption, and stealth modes with TOR support.
The personalVPN Premier plan bumps users up to eight simultaneous connections and support through a router. It also comes complete with the company’s own secure email program.
The company is located in Virginia, but more alarming than the location is whom the owners are. Bill Bullock and Steve Shippa, the company’s co-founders, have previous ties to Verizon. In fact, they sold an early Tier 1 internet provider to Verizon back in 1996. Any concerns may be mitigated by the fact that they do have a no-log policy in place.
WiTopia provides unlimited bandwidth, they won’t throttle your speeds, and they also have built-in DNS leak protection. They offer more than 300 servers in over 45 countries and continue to expand beyond that.
24/7/365 customer support can be accessed via live chat, and they even take requests for remote assistance. The company provides applications for a multitude of devices including Windows, Mac, iOS, Android, Linux, FireStick, Microsoft Surface, Chromebook, Boxee, and Blackberry.
At this time, payments can only be made by credit card or PayPal, so there’s a lack of anonymity compared with VPNs that let you pay with cryptocurrencies such as Bitcoin.
The biggest bugbear is that the software is showing its age. The company has been in business since 2005, and the promised updates in 2018 never saw the light of day.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Setting up is simple and doesn’t require any extensive knowledge. In fact, most users won’t need to venture past the handy ‘Connect’ tab. You have two options: either Quick Connect or Advanced Connect. Quick Connect establishes a link to the closest server in your location, which provides optimal performance. Advanced Connect is for anyone looking to establish a connection in a specified location.
Because the software is basic, it isn’t hard to find what you’re looking for.
If you do run into difficulties, their in-depth list of FAQs might help. Alternatively, they provide responsive customer support through live chat.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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