VeePN Review 2020 - DON'T BUY IT BEFORE YOU READ THIS

What do we look at?

VeePN Overview October 2020

VeePN might seem like an affordable alternative to bigger providers with good encryption, torrent-friendly servers, and a selection of VPN protocols. However, it falls short in too many areas to actually offer great value despite its lower price.

In addition to its slow servers, concerning privacy policy, and a pretty glitchy Windows app, VeePN also has very limited streaming capabilities. During testing, I found its email support slow and its live chat wasn’t actually 24/7 as advertised. While it boasts advanced features like malware and ad blocking, these extras aren’t even fully functional.

For around the same price, I’d go with Surfshark instead. It’s a fast premium VPN that actually stops ads and malware, and unblocks major streaming platforms like Amazon Prime Video and Hulu. Don’t just take my word for it — you can try Surfshark for free for 30 days with its money-back guarantee and decide for yourself which VPN works better for you.

Don’t Have Time? Here’s a Short Summary (1-Minute Read)

  • Large server network. I was impressed that despite being such a small provider, VeePN offers reliable connections in 40+ countries. Jump to my server network test tests.
  • Easily unblocks Netflix. I was able to access Netflix libraries around the world, including the US, the UK, the EU, as well as countries in Asia. However, it doesn’t work with any other streaming services. View my streaming results.
  • Strong encryption, but troubling privacy policy. Military-grade encryption keeps your connection anonymous, but VeePN may share your data with the government. Read about its privacy warnings.
  • Connect with up to 10 devices, but you may get slower speeds. I was impressed that the basic subscription includes up to 10 device connections, but my speed lagged when multiple devices were streaming at once. Find out what I discovered about the user experience.
  • Affordable plans and generous refund policy. The 5-year plan is the best deal for the biggest savings and you’ll be able to get a refund after 30 days. See pricing and payment options.

VeePN Unblocks Netflix, But Can’t Access Other Streaming Services

VeePN’s servers unblocked global Netflix libraries, but I had slow speeds on faraway servers. I couldn’t watch anything without constantly being interrupted by lagging and buffering. Sadly, I was blocked from Hulu, Amazon Prime Video, Disney+, and BBC iPlayer. If you want access to these sites and more, you can try Surfshark’s 30-day money-back guarantee to unblock your favorite streaming services risk-free.

Netflix: Unblocked

Since VeePN is a smaller provider, I wasn’t confident that it would be able to bypass Netflix’s proxy error. However, I was pleasantly surprised that I could log in and watch global Netflix content in the US, UK, Australia, and in countries in Asia and Europe.

Screenshot of After Life on Netflix streaming while VeePN is connected to a UK server
VeePN bypasses Netflix’s location restrictions, so you can watch it from anywhere

While connected, my speeds were a lot slower compared to when I wasn’t connected to a VPN. As a result of these speeds, I wasn’t able to reliably stream in high definition. However, I could usually watch with minimal lag when I was connected to servers closer to me.

Hulu, Disney+, Amazon Prime Video, BBC iPlayer, and Other Streaming Platforms: Blocked

I couldn’t log into any other streaming service. Either I had errors when I tried to watch a show or was blocked from being able to log in at all. VeePN’s server network isn’t advanced enough yet to get around the location blocking technology of most streaming sites.

Screenshot of Amazon Prime Video's proxy IP error while connected to VeePN's server in the Netherlands
Amazon Prime Video blocked me from watching shows while using VeePN

After connecting to a server in the Netherlands, I was able to log into Amazon Prime Video and BBC iPlayer. However, I had proxy IP errors when I tried to watch a show on both platforms. Disney+ and Hulu wouldn’t let me log in at all — my connection timed out and their homepages wouldn’t load.

Screenshot of Hulu error message saying
Hulu blocked my connection when I tried to go to the login screen

For a VPN that unblocks even more streaming sites and comes with a similar price tag, try Surfshark for free for 30 days.

Important to know

No
5
30 days guaranteed
windows mac linux android ios router

Contact Details

www.veepn.com

Speed3.0

I had pretty slow speeds with VeePN’s servers. When I tested 4 servers in different countries, my average download speed was about 20Mbps (a 75% drop). On the slowest servers in Japan, my speeds dropped more than 95%!

Screenshot of VeePN speed tests while connected to servers in Japan, Argentina, the US, and France
VeePN had such slow speeds that I couldn’t reliably stream video

While some slowdowns are normal, VeePN slowed down so much on its server in Japan that my usual online activities (like gaming, video chat, and streaming) were impossible. Local servers in my real location were consistently fast enough, but you might have connection problems if you want to do high-bandwidth activities on servers in other countries.

Surfshark is an alternative VPN with lightning-fast speeds on all its servers. Its consistently speedy servers make it a much better option, especially if you often engage in data-intensive activities like I do.

Try Surfshark’s lightning-fast speeds

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers3.0

Server Network — Misleading Country Servers

VeePN has servers in over 40 countries — an impressively robust network for a small VPN. However, I found its website listed different cities that I wasn’t able to connect to. For example, VeePN has a server in Buenos Aires, but the map of South America shows a server somewhere completely different. It also shows 2 locations in the Australian Outback (which don’t exist), but doesn’t show its Australian server in Sydney. It’s strange that it would go through the trouble of providing a map that doesn’t actually reflect its server network.

Screenshot from the VeePN website showing its server map with inaccurate locations
VeePN’s server map doesn’t show you its actual locations around the world

I also noticed its auto-connect feature didn’t connect me with the closest servers for the fastest speeds. As I’m in Virginia, I thought I’d be connected to the Virginia option, which would’ve given me the fastest speeds with less routing. Instead, it connected me to New York — a further away option with higher ping.

Security — Strong Encryption, But Finicky Kill Switch

VeePN uses 256-bit encryption to hide your data, which is great — it’s the same encryption used by the US military to hide sensitive data. It also has a kill switch that shuts off your internet if you lose connection to the VPN to ensure your data doesn’t leak. During my tests, VeePN crashed a couple of times while I was connected, but the kill switch didn’t activate. This means that it only works if the VeePN app remains open when the connection is lost. Since crashes are common, my connection would’ve been exposed at least 3 times while I was testing it.

With extra security features like a built-in malware and ad blocker, VeePN appears to have more security bonuses than most smaller VPN providers. However, when I restarted the ad blocker and then refreshed a website, I had the same ads. I tried using the Google Chrome extension to see if it could block ads directly in my browser, but I got the same result.

One redeeming factor is that VeePN lets you choose from 3 different VPN protocols for security or speed. While it’s set to OpenVPN by default, it also lets you choose IKEv2 or Shadowsocks. However, this isn’t ideal for VPN beginners since it doesn’t tell you what the differences are for each. OpenVPN is open-source, so programmers and cybersecurity experts are constantly updating its security. IKEv2 gives you fast and secure connections, but works much better on nearby servers. Shadowsocks is optimized for bypassing government firewalls, so it comes in handy if you need a VPN in China.

For dependable ad and malware blocking, check out Surfshark’s security features. It blocks malicious websites so hackers can’t steal your data or take over your device with harmful software. It also gives you a much smoother web browsing experience by stopping most banner ads (which slow down websites and install tracking software on your devices).

Privacy — Mostly Decent Features, But a Concerning Logging Policy

VeePN is located in Panama, which protects your online activity from data-sharing alliances. Since it doesn’t outsource its servers to third-parties, you have a much lower chance of your data being abused or leaked.

VeePN’s Multihop option, which splits your connection between multiple servers to make it even harder to identify you, is an impressive feature for a smaller vendor to offer. To check if my connection was really anonymous, I did a quick DNS leak test. This would reveal whether or not my true IP address was being revealed on the websites I visited. VeePN successfully kept my connection private and showed my location in Colombia on a DNS leak test, even though that wasn’t my real location.

Screenshot of a DNS leak test showing no leaks while VeePN is connected to a server in Colombia
VeePN kept my DNS from leaking and prevented my real location from being revealed

As for data logging, VeePN keeps your login and account information for tech support and billing purposes. It also gathers information about its visitors’ activities on the VeePN website, which is standard for web analytics purposes. According to its privacy policy, it only keeps logs of the total amount of data transmitted and how many devices within the limit were connected. It claims not to collect anything that could be used to identify you or link you to your online activities.

Even though it claims no-logs, I’m not confident that this is true as its policy states that your “personal private data” could be shared with authorities as part of a lawsuit. If it can provide this data in the event of a legal issue, it must have them stored. To make matters worse, VeePN has never had an external third-party audit its privacy policies like some other VPNs.

Screenshot of VeePN's privacy policy, stating it may surrender user data if subpoenaed
VeePN’s privacy policy doesn’t protect your data in case it receives a government request

I’d feel safer using a VPN proven to have trustworthy privacy policies like Surfshark. It has the same level of encryption as VeePN, plus a strict zero-logs policy, so you can rest assured that your data is safe despite government requests for information.

Torrenting — Torrent-Friendly Servers, But Inconsistent Speeds

VeePN’s servers work with torrenting software like BitTorrent, and its encryption is strong enough that you can be sure you’ll stay anonymous while sharing files. However, large files like movies or software might take an extremely long time to download with its inconsistent speeds.

Can I Use VeePN in China? (Yes, Supposedly)

VeePN’s Shadowsocks protocol option should enable you to bypass China’s internet firewall. While most VPNs are restricted by Chinese authorities, the Shadowsocks VPN protocol is capable of bypassing Chinese censorship and unblocking restricted websites.

However, I can’t personally test this vendor in China, so I can’t fully recommend it as there are few VPNs that work in China.

Server Locations

Australia
Austria
Brazil
Cameroon
Canada
China
Iceland
India
Israel
Mauritania
Niger
Russia
Sweden
United Kingdom
United States

User Experience8.6

Simultaneous Device Connections — Supports Up to 10 Devices at Once, But With Slower Speeds

VeePN can support 10 simultaneous devices, but it also gives you the option of adding more devices for an additional monthly fee. However, its sub-par speeds can get in the way when multiple devices are used at once. I had no problem connecting on 2 Windows PCs, an iPad, and 2 Android phones. But when it came time to put VeePN to use, my speeds were so slow that I couldn’t watch Netflix on any of my devices without lag. Since my family usually watches different shows and movies at the same time, I was disappointed that its servers aren’t fast enough to work well on multiple devices.

Surfshark is a better alternative for its unlimited simultaneous device connections. You can share it with your friends or family without being slowed down by lagging connections. Since you can try Surfshark’s money-back guarantee for free for 30 days, you can get started risk-free and make sure it works on all the devices you need it to.

Device Compatibility — Impressive Compatibility for a Smaller VPN

VeePN supports most major device types, web browsers, and routers. Small providers usually only have apps for PC, Mac, iOS, and Android, so I was pretty impressed that VeePN works with a wide range of devices like Apple TVs, routers, and Linux. Its Chrome and Firefox extensions are also easy to use. You can find the extensions in each web browser’s extension library.

Ease of Set-Up & Installation — Easy to Set Up

VeePN is really easy to install and set up, even for VPN beginners. When you first open the app, a series of instructions help you get started and you can either log in or make an account. Once you make an account, you automatically get a 1-day free trial and you can try different servers and features offered in the full version.

Screenshot of the start screen of VeePN's Windows app
With a 1-day trial that begins when you first log in, VeePN makes it easy to get started

Uninstalling VeePN is simple as well, though there was an extra step required on the Windows app. After using Add/Remove Programs to uninstall, I got a message that some VeePN files needed to be manually removed. I searched for and deleted the destination folder for the app and the Start Menu shortcuts that the uninstaller didn’t originally remove.

Support8.6

VeePN claims 24/7 live chat support, but its response time is very inconsistent. It wasn’t available around the clock during my tests. However, you can also:

  • Send an email
  • Create an online support ticket
  • Browse an online knowledge base

After finding a 7-day free trial in VeePN’s FAQ and discovering the app actually only gives you 1 day for free, I asked a live chat rep about it and got a reply within 2 minutes.

Screenshot of VeePN's live support chat answering a question about the free trial
I confirmed with VeePN customer support that they stopped offering the 7-day free trial

The rep asked where she could find the error on their website so she could get it resolved. I was pretty impressed the mistake had been fixed just 2 days later.

Screenshot of VeePN's FAQ after an error had been fixed
VeePN’s live chat support surprised me with its fast response in fixing a mistake in the online FAQ

However, the live chat support isn’t always as responsive. When I contacted them to cancel my account for a refund, I got an auto-reply that no one was available and I would have to wait for an email. It took over 48 hours for an agent to get back to me. Even after they responded to my request, the rep left in the middle of our conversation and I didn’t get my refund for more than a week. The online knowledge base is pretty extensive, but it would be useful if either the live chat was actually 24/7 or the email support was more responsive.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing8.0

Unlike most small providers, VeePN offers a ton of payment options. You can use major credit cards, PayPal, PaymentWall, or popular cryptocurrencies (Bitcoin, Litecoin, Ethereum, and Ripple). While its prices are pretty low, the 5-year subscription has the best discount.

VeePN’s 30-day money-back guarantee is also really generous, which comes in handy when you’re making a multi-year commitment. VeePN’s refund policy states that within the 30-day limit, you can get a full refund for any reason. Even after the guarantee expires, they’ll still consider your refund request if you had a technical error that the support team wasn’t able to resolve.

Screenshot of the refund policy on VeePN's website
VeePN may be able to give you a refund after the 30-day money-back guarantee

The bottom line is that in spite of their generous refund policy, support was unresponsive about my refund — my live chat led to a dead end where they just stopped replying. You’re going to have a frustrating time getting your refund, especially if you try to cancel with only a few days left in your 30-day trial.

Screenshots of live support chat on VeePN's website showing an unanswered refund request
I had a frustrating experience trying to get my refund from VeePN’s live chat support

VeePN offers the following plans

Final Verdict

While I was impressed by VeePN’s advanced features, I was frustrated by its many pitfalls — limited unblocking capabilities, slow server speeds, and a questionable logging policy. It could become a solid budget alternative to bigger options with a few upgrades, but it’s still a low-performance provider for now.

Although Surfshark’s plans cost slightly more per month, you get much higher speeds, more advanced server networks, and more powerful security features. Overall, Surfshark is still a better value for your money.

Popular VeePN FAQs

🙃 Is VeePN worth buying?

Unfortunately, no. VeePN has some really affordable plans, but its speeds aren’t fast enough to recommend. I found slightly more expensive VPNs worth the investment to get consistently fast speeds for online activities like streaming shows, playing games, torrenting, and video chat. VeePN also lacks more advanced unblocking capabilities to access streaming sites.

🤑 Can I use VeePN for free?

Yes, you can use VeePN for free for 1 day. Just download the VeePN app, make a new account, and log in. Within 24 hours, you’ll have to subscribe to a plan if you want to keep using it longer than a day. Since it has a 30-day money-back guarantee, you can get a full refund if you contact support before the trial period ends. If you only need a VPN for a short period, you can take advantage of the refund policy and then get your money back.

🤓 Does VeePN really keep me safe online?

VeePN uses military-grade encryption to secure your data, making it impossible for prying eyes to see what you’re doing online. Its secure servers give you strong protection from data miners and government surveillance, but unfortunately it doesn’t have an advanced enough malware blocker to reliably protect you from online threats.

You’d be safer with a VPN that has a dependable no-logs policy like Surfshark, proven to never keep or share any of your records. After an independent company audited the privacy and security of its servers, it confirmed that none of your data is ever recorded. Surfshark also has a powerful ad and malware blocker, which prevents hackers from stealing sensitive data like bank logins and email passwords.

VeePN is completely legal to use ⁠— but if you use it to hide an illegal activity (like downloading copyrighted files), you could still be held criminally liable. As long as you avoid using a VPN to do anything illegal, you won’t get into trouble.

You don’t have to worry about using VeePN to unblock different Netflix global libraries. This is perfectly legal as long as you are a paying Netflix subscriber.

If you want to test its features, you can try VeePN for yourself with its 30-day money-back guarantee — but you’re better off with one of the best VPNs for 2020.

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