UltraVPN Review 2021: Before You Buy, Is It Worth It?

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UltraVPN Overview April 2021

UltraVPN is a newer VPN brand that has managed to attract a surprisingly big user base in a short time. I wanted to find out if UltraVPN could compete with the top VPNs on the market, so I thoroughly tested it myself.

I was impressed that UltraVPN unblocked some streaming sites, has good speeds, offers 1000+ servers in over 100 countries, and includes a 30-day money-back guarantee. Unfortunately, I found that UltraVPN doesn’t measure up to the best VPNs available. It has some serious privacy issues, along with a small network and few features compared to more established providers. On top of that, UltraVPN’s price isn’t low enough to make up for its lack of features.

Some of the more established providers have thousands of servers, better streaming capabilities, and more advanced bonus tools for a lower price. The best VPNs on the market also have more solid security and privacy, keeping you safer online regardless if you’re banking, streaming, torrenting, or browsing. In many cases, you can even get top VPNs for a better deal.

Don’t Have Time? Here’s a Short Summary (1-Minute Read)

UltraVPN Unblocks Netflix, Disney+, Amazon Prime Video, HBO NOW, and BBC iPlayer (but Doesn’t Work With Hulu)

UltraVPN used to have “Ultraflix” servers for unblocking streaming sites in certain countries, but this feature no longer exists. Even without these specialized servers, UltraVPN unblocks most major streaming sites, including Netflix, Disney+, Amazon Prime Video, HBO NOW, and BBC iPlayer. While I’m disappointed UltraVPN is unable to unblock Hulu, it’s still impressive for a smaller provider to cover even lesser-known services like Peacock and Crackle.

Netflix, Disney+, HBO NOW, Amazon Prime Video, and BBC iPlayer: Successfully Unblocked

When I tried connecting to each country server with Netflix access, UltraVPN unblocked them instantly. I tested servers in the US, the UK, Asia, Europe, and South America and was able to watch exclusive content in every region. UltraVPN could easily bypass Netflix’s proxy error and I watched in HD without ever having to wait for a show to buffer. During my Netflix streaming tests, I didn’t experience any lagging or buffering.

Screenshot of Cobra Kai playing on Netflix while UltraVPN is connected to a server in Houston
UltraVPN unblocked Netflix in HD without lags

UltraVPN also unblocked Disney+, HBO NOW, Amazon Prime Video, and the BBC iPlayer. When I watched shows on Disney+ and HBO NOW, my streams started instantly and played in HD with no lag at all. It instantly unblocked Amazon Prime and let me stream The Boys on servers in the US, Europe, Asia, and Australia. Unfortunately, HD mode caused occasional lag or sudden quality reductions — I had to settle for standard definition.

Screenshot of The Boys on Amazon Prime Video while UltraVPN is connected to a server in the US
UltraVPN was powerful enough to get me past Amazon Prime Video’s advanced proxy IP blocks

I got similar results with BBC iPlayer. Testing with Seven Worlds, One Planet, I only got a buffer-free stream when I switched to low quality. Since I enjoy watching nature shows in high definition, this was a bit disappointing.

Screenshot of BBC iPlayer unblocked by UltraVPN's server in the United Kingdom
UltraVPN unblocked BBC iPlayer instantly, but only had lag-free video in standard definition

Hulu: Blocked

Hulu has completely blocked UltraVPN — I couldn’t watch movies or shows no matter which servers I tried. I tested over a dozen different server locations in the US, and I got Hulu’s proxy IP error no matter which one I used.

Screenshot of Hulu's proxy IP error while UltraVPN is connected to a server in the US
Regardless of which server in the US I tested, I couldn’t unblock Hulu with UltraVPN

Since UltraVPN is a smaller provider, I was surprised that it could get past location and proxy IP blocks on many streaming services. That said, if Hulu is your go-to for TV and movies, you’ll have to find an alternative VPN. ExpressVPN is a better choice that quickly unblocks Hulu and other major streaming platforms with its integrated SmartPlay technology. If you want to try ExpressVPN for streaming Hulu lag-free, you can use its money-back guarantee for 30 days to make sure it works.

Important to know

United Kingdom
2018
No
1
30 days guaranteed
windows mac android ios router

Contact Details

[email protected]

Speed9.0

Is UltraVPN Fast? Yes, It’s Super Fast!

I was impressed with UltraVPN’s consistently fast speeds. When I tested servers in the US, the UK, Chile, and Japan, I got over 99Mbps on average. Even though this was a 23% reduction from my normal speeds, it was more than fast enough for lag-free gaming, smooth video chat, or streaming shows and movies in HD on multiple devices at once.

To my surprise, I even got reliable speeds on faraway servers. Since distant servers are slower and Japan is on the other side of the world from me, the speeds were fast enough for consistently lag-free HD video on Netflix Japan. It was nice to know I wouldn’t have to deal with any annoying buffering delays while watching Gosick in high definition.

Are UltraVPN’s Speeds Fast Enough for Gaming? Yes, I Had Lag-Free Matches

Since just a little bit of lag can mess up a game, I was glad that I always had lag-free online multiplayer matches when I put UltraVPN to the test. I played a few rounds of Counter-Strike followed by Fall Guys: Ultimate Knockout, and I never had my game stutter or cause me to lose a match.

Screenshot of Fall Guys: Ultimate Knockout while UltraVPN is connected to a server in the US
I played a few online games while connected to UltraVPN without lag

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers4.0

UltraVPN gives you access to over 100 servers in more than 100 countries, an impressive number of countries for such a small provider. Unfortunately, there’s still a higher potential for server overcrowding than bigger VPNs since the network itself is small. Overcrowding can slow down streams, games, video chats, and other high-bandwidth activities. Although I didn’t experience slowdowns during my tests, it could become a problem if UltraVPN gets a sudden influx of users.

Screenshot of UltraVPN's server network menu
Even with a smaller server network, UltraVPN has locations in a broad range of countries

Despite this, I was pleased with UltraVPN’s variety of locations with servers available on every continent. It includes areas like China, Nepal, Brunei, and Bhutan that you usually only see in higher-end VPN (if at all).

Is UltraVPN Good for Torrenting and P2P? Servers Allow Torrents, but Privacy Issues Are a Concern

Due to some privacy issues, I wouldn’t recommend UltraVPN for torrenting. While it does allow P2P connections and torrenting without restrictions, UltraVPN doesn’t have a malware blocker. Torrent sites are known for hosting sketchy files and pop-up ads that contain malicious software, so I feel much safer using a VPN with stronger privacy features like ExpressVPN. If you have a specific torrent you want, you can try ExpressVPN risk-free to download the torrent, then cancel for a full refund within 30 days.

Does UltraVPN Work in China? Yes, but Your Identity Might Be Exposed

Since I don’t live in China, I reached out to UltraVPN support to find out if it would work there. While I couldn’t test it myself, the representative informed me that UltraVPN might work in China.

Screenshot of an email exchange with UltraVPN support regarding torrenting and whether the VPN works in China
In addition to having a server in China, UltraVPN support claims you can use it reliably there

Very few VPNs work in China, as they can’t bypass the internet firewalls there. Even fewer VPNs have server locations in China, but UltraVPN actually has a server there. Although UltraVPN may technically work in China, I don’t recommend connecting to it. The country has some of the toughest firewalls in the world and your online activities could get exposed to the local government. If you need a VPN for your visit, ExpressVPN also works in China without the privacy issues that UltraVPN has. It’s a much safer option and you can use ExpressVPN risk-free with its 30-day money-back guarantee.

Security — Basic Protection, but No Advanced Features

For a smaller provider, UltraVPN has all the necessary security you’d want in a VPN. In addition to 256-bit encryption to keep your data private, you can configure IKEv2, UDP, or TCP security protocols from within the app. It also has an automatic kill switch to keep your real IP address hidden even if you lose your internet connection.

UltraVPN comes with an option of 2 VPN protocols: Hydra (UltraVPN’s security-focused protocol) and IKEv2 (which is faster but works with fewer websites). It automatically gives you Hydra as the default for maximum security.

I saw that UltraVPN’s website hints at a secure integrated firewall and a representative told me that it’s automatically on to protect my web browsing (without explaining how it functions). I couldn’t tell what the “integrated firewall” actually does, since I still had ads on my web browsers.

Since malware is one of the biggest threats on the web, I was disappointed UltraVPN doesn’t have an integrated malware blocker. I don’t mind paying a little bit more for a VPN to prevent malicious websites from wrecking my device or allowing hackers to spy on me. That’s why I prefer CyberGhost’s advanced security features — its system prevents malicious links from putting harmful software onto my device and gives me more peace of mind when I’m online.

Privacy — Your Private Data Might Not Be Safe With UltraVPN

Since privacy is one of the main reasons why people get a VPN, I was disturbed when I read UltraVPN’s privacy policy. It states that UltraVPN collects some of your data, like your IP address and name, and will give this data to law enforcement if requested. The policy specifies that your browsing information won’t ever be logged or connected to your identity — but if law enforcement requests it, they may find out that you’ve been using a VPN.

Screenshot of UltraVPN's privacy policy
UltraVPN’s privacy statement admits it collects some of your personal information

After reading the policy, I went back to UltraVPN’s website and found it doesn’t claim to be a zero-logs VPN. It’s based in the US, which is a member of the Five Eyes Alliance of countries that surveils the web and shares data on its citizens.

With all of these unsettling facts in mind, I wanted to do some additional privacy tests to see if any of my identifying data was leaking. I ran a DNS leak test that only detected UltraVPN’s server in Germany that I was connected to — that means my real IP address stayed hidden while I used the web with UltraVPN.

Screenshot of a successful DNS leak test while UltraVPN is connected to a server in Germany
My first DNS leak test revealed no leaks that could compromise my privacy

Next, I tested for WebRTC leaks, which would also expose my real IP address. The testing system only showed an IP address in Austria, which was UltraVPN’s encrypted server.

Screenshot of a successful WebRTC test result while UltraVPN is connected to a server in Austria
WebRTC leak test results showed that UltraVPN hid my real IP and identity

I then connected to a server in Austria and tested for IPv4 and IPv6 leaks, both of which could be used to find clues about my real identity. My IPv4 was leaking on this server, which meant UltraVPN didn’t keep my connection and online activities 100% private.

Screenshot of a failed IPv6 leak test while UltraVPN is connected to a server in Austria
Some UltraVPN servers leaked data that could be used to identify me

Since UltraVPN didn’t consistently pass all of these tests, I can’t fully trust it to keep my identity private. That’s why I feel safer using true zero-logs VPN like ExpressVPN. In my tests, ExpressVPN never leaked any of my data and allowed me to pay anonymously with cryptocurrencies to keep my identity hidden even during sign-up.

Server Locations

Australia
Brazil
Canada
Greece
Iceland
India
Japan
Mexico
Russia
Singapore
South Africa
Spain
United Kingdom
United States

User Experience8.0

All of UltraVPN’s apps are easy to use with a central button to connect automatically to the closest server. Unlike most other VPNs, it doesn’t allow you to create a recently used or favorites list to access servers quickly. There also aren’t any specialized servers for streaming, file sharing, or gaming — the menu simply gives you a selection of geographical locations to choose from.

Other than an option to select either the native Hydra VPN protocol, an IKEv2 protocol, or have the app pick automatically, there aren’t any extra features or settings. More advanced VPNs let you customize your experience and are a lot more versatile as well. If you’re someone who wants to stick with the basics, additional options won’t really matter.

You can use UltraVPN on up to 6 devices at once, and it has native apps for Windows, macOS, Android, and iOS (iPhone and iPad). Even when I maxed out my subscription with all 6 simultaneous devices (2 PCs, 2 Androids, an iPhone, and a Macbook), I got the same great video streaming quality and connection speeds.

Screenshot of a connection speed test while UltraVPN is connected on an Android device
Even on 6 devices at once, I got fast speeds with UltraVPN

Even though the website references routers and Smart TVs, it doesn’t have installation guides for these devices — but for Android TVs, you can quickly set it up by downloading it from the Google Play store. If you need a VPN for Amazon Fire Stick, Chrome, Linux, or other devices, UltraVPN won’t work.

If you need a VPN that works on the most popular devices plus routers, Chrome, Linux, and more, ExpressVPN has step-by-step setup guides for any platform you want to use. It’s really easy to set up ExpressVPN — it took me less than 10 minutes to install it on my Windows PC and Android phone.

Support5.0

UltraVPN’s email and phone support are only available for paying users and it doesn’t have live chat or user community forums. If you don’t have a subscription, the online knowledge base is your only option to address basic questions and basic troubleshooting. I tested support by using the ticket system to ask a few questions. I consistently had an email response sometime the following day after submitting my question. Unfortunately, the answers weren’t always in-depth or clear.

I asked UltraVPN’s support how the firewall works and the representative didn’t know what I was referring to. After showing him where the firewall was on the website, I get a very vague answer about how it keeps me safer when I use the web.

Screenshot of an email from UltraVPN tech support
I asked UltraVPN’s support how the firewall works but only got a vague explanation

Emailed responses came from either a Hotspot Shield agent or an UltraVPN representative. The same parent company owns both VPNs, but it was confusing to see replies from 2 different companies.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing4.0

If you subscribe to UltraVPN, keep in mind that its 1-month, 6-month, and 12-month plans automatically renew if you don’t cancel. You should also be aware that after your initial plan ends, you’ll be charged more for renewing. The prices aren’t impressive for what’s included — other VPNs have more advanced features for a better deal. For example, CyberGhost has thousands more servers and costs less per month with a 2-year plan than UltraVPN’s cheapest option.

Every UltraVPN plan comes with a 30-day money-back guarantee, but you can only pay with credit cards or PayPal. I wish it offered cryptocurrency as a payment method, as I prefer to sign up anonymously.

I tested UltraVPN’s refund policy to see how easy it would be to get my money back. After signing up for a 1-month plan, I used the VPN for a few days and then tried the online support link to email UltraVPN for a refund. I got a reply in my inbox the next day asking if there was any issue they could help troubleshoot before I cancel. I replied saying that I simply wanted to cancel my subscription and get my money back. The next day, I got an email that my refund was being processed. After I didn’t hear back for a few days, I followed up and was told that the billing department was still processing my refund. I finally got an update that it was completed 2 days later.

Screenshot of an email from UltraVPN support saying my refund request is still being processed
I got a reply within a day when I emailed UltraVPN to cancel and got my refund 1 day after that

I was disappointed that it took over a week for UltraVPN to finally complete my refund request. That’s a lot longer than I’m used to, as most premium VPNs process refunds same-day over 24/7 live chat.

UltraVPN offers the following plans

Final Verdict

UltraVPN has impressive speeds — but its small server network, privacy issues, limited security, and lack of extra features leave a lot to be desired. The privacy problems concern me the most — while I might be able to forgive a VPN for being based in the US if its security and data policies are solid, my privacy tests didn’t inspire confidence.

Since UltraVPN’s prices are too high for what the service offers, there aren’t many reasons to choose it over one of the top VPNs on the market. You can even get longer-term plans for even less from high-quality alternatives like CyberGhost. Top-tier VPNs unblock more streaming sites and have a larger collection of servers (along with bonus security and privacy features, like a malware blocker and split tunneling).

Don’t take my word for it though. You can try CyberGhost risk-free for yourself using its 45-day money-back guarantee. If it doesn’t meet your expectations, simply request a refund before your trial ends. A rep initialized my refund process after a couple of minutes, and I got my money back within 7 days.

FAQs About UltraVPN

Is UltraVPN good?

UltraVPN has high-speed servers and powerful encryption, but it isn’t advanced enough to recommend for the price. In addition to some servers leaking my IP data, it doesn’t have additional security features like a malware blocker to keep you safe online. Competing VPNs like CyberGhost have reliable security and malware blocking tools — and I love that CyberGhost is even cheaper per month with a 3-year plan compared to UltraVPN’s lowest price.

Can I use UltraVPN completely free?

UltraVPN doesn’t have a free trial, but you can use it free for 30 days with its money-back guarantee. Just subscribe to a plan and then contact support to cancel within the 4 weeks, and you’ll get a full refund. However, the refund process wasn’t that smooth when I tested the policy myself.

There are some decent free VPNs, but you can’t use them for much other than occasional web browsing with strict bandwidth limits and throttled speeds. Worse yet, some free VPNs install malware on your devices and sell your data to hackers — they’re not worth the risk when all the top VPNs all have money-back guarantees. I tested the refund policies for ExpressVPN, CyberGhost, and other well-known VPNs, and each returned my money without any problems.

Is UltraVPN safe to use?

UltraVPN didn’t consistently pass my privacy tests, so it might not be safe for all activities (like torrenting or bypassing China’s firewalls). Even though the app itself won’t harm your devices, UltraVPN doesn’t protect you from the most common internet threats, like malware and advertising trackers.

I prefer a VPN with proven privacy and advanced security features like CyberGhost, which has an advanced malware blocker to keep you safe from hackers. It also has a zero-logs policy and privacy technology that keep your data completely hidden. Its advanced security makes CyberGhost the better option for staying safe online.

Try UltraVPN today!

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