If you call yourself FastestVPN, you need to live up to people’s expectations. This is where the problem lies. While the speeds aren’t that bad, we wouldn’t say speed is necessarily this service’s forte. That said, it does somewhat make up for it in privacy. Located in the Cayman Islands, the company doesn’t sit within the Five Eyes, Nine Eyes, or Fourteen Eyes security agreements.
Aside from their attractive location, FastestVPN has a strict “no logs” policy. But, there’s a catch. While they don’t log what you do online, they do collect some information when you sign up. Aside from your email address, they also keep track of any marketing-related session data. This includes Hotjar, Live Chat, and Google Analytics.
The service is extremely flexible, offering five tunneling protocols for you to chose from. While OpenVPN is available, you have to install this manually which can be challenging for technophobes. And that’s not all. The service defaults to PPTP which isn’t secure at all! Beyond this, the company does use military grade AES 256-bit encryption. Unfortunately, we couldn’t find the kill switch feature, and it seems to have some leak issues which will undermine your anonymity: a pretty important factor when choosing a VPN.
If you’re into torrenting, you’re in luck, FastestVPN doesn’t have a bandwidth cap so you can download to your heart’s content. Better yet, you can use the service with torrenting applications.
The company claims to offer 24/7 customer support, but we’re yet to find it. We spent a few hours emailing and sending messages to the live chat but never received a response. If you have any significant issues, you may want to search online forums instead.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Downloading FastestVPN is straightforward and fast. Better yet, the service comes with a user-friendly interface (at least for Mac users). From our experience, the VPN didn’t lag, and we didn’t experience any errors. Plus, you can manually choose your preferred server.
The choice of servers is sparse, meaning that Netflix is off the cards. In short, if you’re using a VPN to watch shows, this might not be your best option. On the other hand, torrenting files couldn’t be easier. We just want to remind you that the service doesn’t come with leak protection so third parties could still find out your real location.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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