Webroot WiFi Security is a relatively new VPN, so I wanted to find out if it could compete against the more well-known providers on the market. Considering it costs just as much as a premium VPN, I had some questions that needed answers, like:
To find out, I connected to servers in all 32 of Webroot’s locations from my office in Canada. I tested every major streaming service and ran security tests to see if Webroot could keep my personal data safe. Overall, I was impressed with its server network and streaming abilities — but Webroot failed to perform in most other categories.
After testing every aspect of Webroot, I can confidently say that Surfshark gives far better value for money. You get more features, can unblock more streaming websites, and you can protect an unlimited number of devices for a lower monthly price compared to Webroot. Plus, you can try Surfshark for free for 30 days!
Webroot doesn’t claim to bypass Netflix’s proxy error, so I was surprised that Webroot can instantly unblock Netflix libraries across the world, plus Hulu, and HBO. After this, I thought Webroot would be able to unblock everything — but I was wrong. I could only access the US versions of Amazon Prime Video and Disney Plus.
I easily unblocked Netflix in the US, UK, Canada, Poland, Australia, Argentina, and South Africa. I could watch episodes in HD quality from the latest seasons of Stranger Things to Peaky Blinders and didn’t experience any buffering or lag. Webroot even has one streaming-specialized server located in the UK!
Unfortunately, I couldn’t log in to Netflix from any Asian servers. I tried Japan, Singapore, and Thailand — but I couldn’t even get past the login page! If you’re looking for a VPN that works in Asian countries (including China), check out ExpressVPN. I’ve tested it myself and have always been able to unblock content across the world. You can try ExpressVPN risk-free using its 30-day money-back guarantee.
While I could watch High Fidelity on Hulu with zero buffering using Webroot’s USA East server, the USA West server couldn’t bypass Hulu’s geoblocks. With only one server that works, you risk it becoming overcrowded and slowing down. The USA East server connected in just a few seconds, but even after selecting “Best Quality” in the Hulu settings menu, the show could only stream in SD quality. I tested speeds to see why that would be, and found my download speed to be 65 Mbps. Since this is more than fast enough for HD streaming (5 Mbps is the minimum speed needed to stream in HD), I’m not sure why Hulu reverted to only standard definition.
I could easily unblock HBO Now using either of Webroot’s US servers. I watched the Game of Thrones finale in ultra HD without buffering. I tested each server at different times of day. During peak hours, I could only stream in normal HD quality or else the stream would occasionally have to stop briefly to buffer. Other than inconsistent streaming quality, I had no problems watching HBO Now with Webroot.
Only 1 of Webroot’s US servers works with Disney Plus. When I connected to the USA East server it worked perfectly, streaming in HD quality with no lag. I even tried streaming The Mandalorian in ultra HD 4K, and although the stream took a few seconds to start, once it got started it played all the way through with no additional buffering! This was early in the day, however — in the evening, when the server was more crowded, I could only stream in standard definition.
During my tests, I found Webroot easily unblocked Amazon Prime Video. I was able to log in and watch the pilot episode of Jack Ryan while connected to the USA East server. The server connected immediately and allowed me to stream in HD, which is important when it comes to watching an action-packed show like Jack Ryan.
However, I also tested 15 servers in other countries like the UK, Austria, Brazil, Japan, Israel, Argentina, and Australia. I was disappointed to find that none of these countries worked. Even though I was able to log in, each of them gave me Amazon’s proxy IP error when I attempted to select a show to watch. If you’re only looking to watch content from the US then this won’t be a problem for you.
I was really disappointed to see a huge speed drop when connected to Webroot. I lost 75% of my download speed after connecting to a US server! While I could still stream in HD (you need at least 5 Mbps for this), I experienced lag while gaming and livestreaming — and torrenting was out of the question.
When I performed speed tests on servers in the US, Singapore, Austria, and Canada, I expected the closest server to give me the fastest speeds — but I was wrong. I was surprised to find the Austria server was a full 20 Mbps faster than servers in any of the other countries. The Singapore server was slowest, which isn’t surprising since it’s the farthest away from my location in Canada.
Speeds could be 10-20% lower during the evening, when servers were more crowded. This hasn’t been my experience with all VPNs. When I did the same test with ExpressVPN, I could connect at any time of day without any speed drop!
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
When I began my research, I assumed that because Webroot WiFi Security is a smaller provider it wouldn’t have many servers. But, I was quickly proven wrong — it has over 700 servers! While it’s not as impressive as the big VPNs (like ExpressVPN and NordVPN, which have over 3,000 each), it still gives you a good range of choice.
Testing the network, I found servers on every continent — but you can only choose specific servers in the US and UK. For all other countries, you’ll be automatically connected to a server in the country of your choice. This is frustrating, because you can’t switch servers within a country if the one you’re connected to slows down. Instead, you’ll have to choose an entirely different country, which could limit the streaming services you can connect to.
Webroot WiFi Security claims it has military-standard, AES 256-bit encryption to keep your data from being seen by hackers, internet providers, and governments — but I needed to know for sure. I ran a DNS leak test from Canada while connected to a Danish server to see if any data about my real identity or location was being revealed. I was relieved that my data is secure and my connection was totally anonymous.
I was happy to see that Webroot WiFi Security also includes a kill switch to stop your real IP address from being revealed if your VPN connection is lost. However, you do need to enable the kill switch in the settings menu first.
When testing VPNs, I always look out for additional security features that protect my personal information — but Webroot WiFi Security falls short here. There’s no built-in ad or malware-blocker to keep you safe from cybercriminals. To protect your anonymity and private information, try NordVPN. It includes this feature (and more!) and you can try NordVPN for 30 days risk-free using its money-back guarantee.
Webroot WiFi Security doesn’t have a zero-logs policy. While it doesn’t log all your information, it does record the following:
If the app crashes, Webroot also records more personal information, like which websites you visited. The company claims that the logs are anonymous, but I don’t feel comforted — after all, many VPNs don’t keep any logs at all.
I was disappointed that Webroot WiFi Security doesn’t offer optimised servers for torrenting or P2P file sharing. It’s not uncommon for VPNs to offer this feature, so if you share games or programs online you may be frustrated by Webroot’s slow upload and download speeds.
Webroot WiFi Security’s servers can’t connect to the web in China. To get around the Great Firewall of China, a VPN needs technologically advanced servers to hide the fact that it’s a VPN (which Webroot doesn’t have). For now, only a few VPN providers (like ExpressVPN) can bypass China’s firewall.
Webroot WiFi Security offers a basic package with 3 simultaneous device connections, but you can pay more to connect up to 5 devices.
I tested how it performed with 3 devices connected and found that Webroot can’t live up to its promise. I could connect on an iPhone and Android tablet — but it took over 8 attempts to successfully connect my PC! When I did finally connect, I attempted to play a YouTube video on each device. The video played without lag on my phone and computer, but the tablet buffered for 15 seconds before the video started playing. That’s really frustrating if you plan on protecting multiple devices.
Webroot WiFi Security works on the most popular devices and operating systems: Windows PCs, Mac OS, Android, and iOS. However, if you use Linux, Chromebook, a Windows Phone, Blackberry, or another type of phone or tablet, you’ll find Webroot isn’t compatible. There’s also no browser extension for Firefox or Chrome, and no option to install it on your router to be able to protect every device in your household.
I was impressed at how easy it was to install and use Webroot WiFi Security. Once the installation finishes, you can activate the VPN in one click. You’ll be automatically connected to the VPN server closest to you, or you can choose a specific country.
I really liked that Webroot also shows your recent country connections — this made it quicker to connect to the UK when I wanted to continue watching Peaky Blinders on BBC iPlayer.
It’s even easier to use the mobile app, thanks to a video tutorial that shows you the basic functions. If you’re a new VPN user, you’ll find this walkthrough especially helpful.
While I was disappointed that Webroot WiFi security doesn’t offer a live chat function, I was pretty impressed with their other support options. When I tested their phone support I was only on hold for a few seconds — and after I submitted an email ticket I had a reply within an hour! They also offer an online knowledge base which is a useful resource for common questions.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
Webroot WiFi Security offers one-year plans if you purchase directly through its website. You can choose to cover 3 or 5 devices when signing up. If you’re purchasing through their iOS or Android apps, you also have the choice of a month-to-month subscription.
I did find that Webroot’s pricing structure is more restrictive than other VPNs — there are no discounts for 2 or 3-year subscriptions. This is unfortunate because that’s normally when you can save the most money.
You can choose to pay for your Webroot WiFi Security subscription from a credit card, debit card, or PayPal. Unfortunately, this gives you far fewer payment options than premium VPNs, which often include payment types like Apple Pay, Google Pay, and Bitcoin.
Webroot offers the longest money-back guarantee I’ve seen from any VPN — 70 days! This is more than enough time to test all of its features and make sure it’s the right VPN for you. If you decide it’s not, you can get a full refund. All you need to do is call or email them within 70 days of purchasing and your refund will be processed back to your credit card or PayPal. I tried this for myself and had my money in my bank account in 5 days!
Webroot WiFi Security impressed me with its number of servers and user-friendliness. I was particularly surprised at its ability to unblock streaming websites (even if it could only access US versions of Hulu and Amazon Prime Video).
However, you can get a premium VPN for a similar price which also gives you advanced security features and greater server selection and speeds. In fact, NordVPN’s 2-year subscription actually works out cheaper per month than Webroot. Ultimately, while Webroot performs reasonably well, you can easily find a VPN that offers better value overall.
Even though Webroot WiFi Security does help keep you anonymous while you browse the web, other providers have more servers, better security, and superior streaming abilities for a similar cost. Ultimately, a full-featured VPN (like NordVPN) will give you more options — and for a better price.
When you browse the internet, your information is easily viewed by websites, hackers, and sometimes the government. However, when you use a VPN, your data is scrambled using encryption, which makes it unreadable to others. Webroot connects your device to other areas of the world to make it appear as if you’re in another location — keeping your identity, location, and browsing activities completely anonymous. One con of Webroot is that it doesn’t offer a no-logs policy, so some of your data is stored. While it claims this data is logged anonymously, I’d be more comfortable if it wasn’t collected at all.
To cancel your Webroot WiFi Security subscription, first make sure it is more than 24 hours from your next renewal date. Find your invoice number and have this ready (it should be in the confirmation email you got when you signed up). Finally, email [email protected] or call 1-866-350-6089 and tell them that you would like to cancel for a full refund.
Webroot WiFi Security doesn’t offer a free version — and I would caution you against using a free VPN anyway. Free services typically make money by tracking and selling your data, which defeats the purpose of a VPN. While there are some free VPNs that can keep you safe online, you often have to deal with low data limits and throttled speeds. However, you can try Webroot WiFi Security free using its 70-day money-back guarantee, or get a free 7-day trial when signing up through the App Store or Google Play.