With dedicated apps for all major platforms, strong encryption and support for multiple VPN security protocols like OpenVPN, IPsec (IKEv2, L2TP), PPTP and TLS, VPN.ac provides a very reliable service. Whether you’re interested in downloading torrents or streaming your favorite US shows from Netflix, VPN.ac successfully bypasses geo-restrictions and VPN blocks to give you access to top content providers worldwide.
VPN.ac has around 106 servers across 25 countries including the US, UK and France which is great for users seeking content from those locations. Although VPN.ac claims to have a strict no logs policy, there are concerns that it may store some activity logs as a result of European Union data retention laws since it is based in Romania. There is also no live chat option meaning users will have to wait between a few to 24 hours to get a response to their queries.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
VPN.ac offers dedicated apps for Windows, MacOS, iOS, and Android that are user-friendly and easy for non-technical users to navigate around. The apps can be downloaded, installed and setup within minutes and offer a very smooth way of keeping your affairs online private. Accessing Netflix USA or BBC iPlayer UK is also a breeze as it streams without any buffering.
Getting in touch with VPN.ac is also quite straightforward and although there is no live chat option, users can still contact them via tickets, contact form on website and via email. They typically respond within a few hours although more technical queries can take up to 24 hours before they are resolved.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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