Mullvad is a simple and strong VPN service. While their VPN is reliable, their website is also designed with user privacy in mind and stores minimum cookies on your system. Mullvad is located in Sweden, where the government is not too intrusive.
Mullvad’s app is really easy to use and it offers decent speeds. It has DNS leak protection only provides OpenVPN, but WireGuard and SOCKS5 can be configured manually. Mullvad doesn’t offer low-security protocols such as PPTP.
Let’s discuss their packages. There is a slight limitation as they only offer a monthly package of €5 per month.
If you are an active torrent user, you’ll love Mullvad because it allows P2P and uses AES 256-bit data encryption. Their OpenVPN is re-keyed after every 60 minutes, making the data practically un-hackable.
Mullvad has a unique way of creating an account. It doesn’t even ask for an email address. When you visit the website, you generate an account number, and it becomes your permanent identifier. You can make a payment on that number and your account will be credited with one month’s worth of VPN service.
Mullvad lets you connect 5 devices on one license. You can pay the company via Bitcoin and get a discount. They also accept cash payments if you don’t want to keep any records of the transaction.
Mullvad offers decent speeds, but there is a noticeable speed drop. Because OpenVPN is so secure, connections are slower. Speeds vary on different servers so if you’re unhappy with a particular server’s speed, you can connect to the server closest to you.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Mullvad is pretty easy to use. It allows P2P, which is great for torrent lovers. Depending on your requirements, Mullvad can be the perfect VPN for you. For example, if you want to connect to BBC iPlayer from outside the UK, Mullvad can help you out. However, since it cannot bypass Netflix restrictions, you might want to try another service for it.
The entire experience of visiting the website to creating an account to payment and to using the app is very user friendly. Mullvad doesn’t want to store any of your details. It doesn’t even ask for an email address for registration. And the payment options are so flexible, you can pay via cash if you want.
Mullvad does not have a live chat feature, but they provide their email address and the real physical address. The physical address won’t be of much help unless you live in Sweden (or are willing to travel miles just to meet them). One practical way to contact them is through email.
They are also active on Twitter and you can ask them a question @mullvadnet.
They generally reply within one business day and are very helpful. If you want quick answers, you can go through their FAQ section on their website that addresses the most common problems.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
Even though you can only pay monthly, €5 per month is a pretty decent price for a monthly VPN service.
There are several payment methods such as credit cards, PayPal, Bitcoin, and Swish. Bitcoin is the most secure and is encouraged by Mullvad. If you pay using Bitcoin, you’ll get a 10% discount. This is the only savings they offer, so if you’re looking for a yearly (or a longer) package, you should probably check out some other VPN services.
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