Disconnect VPN is a basic system that doesn’t particularly stand out from the crowd. As well as offering very few servers, the service is lacking functionalities that other more advanced companies offer. That said, combining the company’s VPN with other services can help you stay safe and anonymous online while also allowing you to stream videos thanks to its high speeds.
The open source privacy suite will prevent third parties from tracking your online activities while also stopping malicious advertising from reaching your device. The VPN is compact and lacks more advanced features like DNS leak protection and a kill switch. Despite this, it can do a great job of keeping you secure online thanks to its two encryption protocols: OpenVPN for Mac, Android, and Windows; IKEv2 for iOS devices.
While there are few server locations to choose from, these are well-optimized, and the speeds are impeccable. Whether you’re downloading or uploading files, you’ll be able to do so in record time. Another advantage the company has is its strong support system. While the customer support team is basic, the FAQs page has plenty of information that will likely give you the answers to all your questions.
The biggest concern we have with Disconnect is that the company is US-based. Aside from the strict surveillance laws in the country, this makes it easier for services like Netflix to blacklist the company’s servers. And, to top it off, there aren’t that many to choose from in the first place.
Simply put, if you’re looking for complete anonymity, you may want to look elsewhere as the company is in the heart of the Five Eyes, meaning that under the right pressure they have to disclose your personal information.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
While easy to install and use, knowing which one of Disconnect’s products to go for can be confusing. The company offers three plans but only the most expensive one of $50 a year states that it comes with a VPN. Luckily, we’re here to tell you that the Pro plan also comes with a VPN among other features for a one-time fee of just under $25.
The interface is stylish, and you can choose between the three available servers. We used it with Chrome, and everything ran smoothly. That said, other users reported problems when using it with Safari.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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