Disconnect Review 2020 - DON'T BUY IT BEFORE YOU READ THIS

What do we look at?

Disconnect Overview November 2020

I wanted to see if Disconnect VPN could compete with the hundreds of other VPNs on the market. I ran a series of tests on streaming, security, speed, and more, but I wasn’t too impressed with the results. It couldn’t unblock as many streaming services as I had hoped, but its speeds remained surprisingly fast worldwide. Unfortunately, it doesn’t actively support torrenting and Disconnect VPN doesn’t test its services in China to know if it works or not.

Disconnect VPN only supports iOS and MacOS devices. It offers excellent speeds and can pass a DNS leak test, but that’s all it really offers. For the same price, you can get a VPN that also allows you to access popular streaming sites and browse on more devices. Surfshark is a more versatile option with device compatibility for Android, Windows, iOS, MacOS, and Linux!

To decide for yourself, you can try Disconnect Premium VPN for free for 30 days with its money-back guarantee.

Don’t Have Time? Here’s a 1-Minute Summary

Disconnect Premium VPN Unblocks Netflix UK, Netflix Germany, and HBO Now (But Can’t Access Hulu, Disney+, or BBC iPlayer)

Disconnect VPN is not ideal for streaming blocked sites and media players. I was able to access Netflix UK, Netflix Germany, and HBO Now but couldn’t stream Hulu, Disney+, BBC iPlayer, or even Netflix US. If you’re interested in streaming multiple platforms, NordVPN offers a SmartPlay feature that ensures reliable streaming on all major platforms.

Netflix: Successfully Unblocked Netflix UK and Netflix Germany

I was able to successfully unblock Netflix UK and Netflix Germany. Despite the distance from my location in the US, the servers remained fast enough to stream without buffering as I watched The Crown.

However, with only the UK and Germany server locations able to unblock Netflix, that leaves over half of its server locations unable to bypass the Netflix proxy error. I wasn’t even able to unblock Netflix US where it has the greatest number of server locations. If you’re looking to consistently stream, look into a VPN (like NordVPN) that consistently bypasses blocks.

Screenshot of Disconnect VPN unblocking Netflix German

I successfully unblocked Netflix Germany and watched The Crown with zero interruptions

HBO Now: Successfully Unblocked on All US Servers

Disconnect Premium VPN allowed me to stream HBO Now from all of its US server locations — New York Metropolitan Area, Atlanta, and Silicon Valley. Since HBO Now is a US only site, you can only stream the platform when connected to a server in the US. I enjoyed no lags or buffering while watching Dolittle from any of the servers I was connected to.

Screenshot of Disconnect VPN unblocking HBO Now

I successfully watched Dolittle without lags or buffering while connected to Disconnect Premium VPN

Hulu: Blocked

I was able to login to Hulu while using Disconnect Premium VPN. However, when I tried to stream Hulu from servers in the New York Metropolitan Area, Atlanta, and Silicon Valley, the same error message appeared. I was told I’d have to disable the proxy or VPN in order to watch Hulu.

Screenshot of Hulu proxy error message while connect to Disconnect VPN

When I tried to stream Hulu, I was always given an error message while connected to Disconnect Premium VPN

Disney+: Blocked

The Disney+ page did not load when I tried to log in while connected to Disconnect Premium VPN. Just to be sure it wasn’t the server I was connected to, I tried every server location it offers — 3 US locations, the UK, Germany, Singapore, Tokyo, and Toronto. Disney+ remained blocked regardless of my efforts.

Screenshot of Blank screen when trying to access Disney+ with Disconnect VPN

No matter what server network I was connected to, the Disney+ login page wouldn’t load

BBC iPlayer: Blocked

Although Disconnect Premium VPN has servers located in London, I was unable to connect to BBC iPlayer and consistently got the error message — even after refreshing the page. If you enjoy British shows and movies, I’d try NordVPN for its SmartPlay feature which unblocks BBC iPlayer in seconds.

Screenshot of BBC iPlayer’s error message while using Disconnect VPN

I couldn’t access BBC iPlayer when connected to its UK server network

Important to know

United States
2011
Yes
3
365 days guaranteed

Contact Details

[email protected]

Speed7.0

I ran all of my speed tests from my home in the US, where my base speed is around 150Mbps. I conducted tests on Disconnect VPN’s US, UK, Germany, and Asia servers with results showing excellent speeds worldwide. My results showed a 43.9% increase in speed between my home base server in the US and Disconnect VPN’s New York Metropolitan Area server located a couple hundred miles from me.

From the US to the UK, download speeds only decreased by 17%. Surprisingly, Singapore (which is the furthest location from my home at over 9,000 miles) performed better than Germany (just under 4,000 miles from my home) at a 35% decrease in speed compared to Germany’s 64% decrease in speed performance. Overall, download speeds in the US, UK, and Asia were faster than my base speed without using Disconnect VPN.

Screenshot of Disconnect VPN speed tests

I tested excellent speeds worldwide while connected to Disconnect VPN

Unfortunately, when I tried to run a speed test while connected to Disconnect VPN’s Tokyo, Japan server network, an error message popped up. Even though the speed test couldn’t be conducted, I was able to connect to the Tokyo network of servers with no noticeable difference in performance.

Screenshot of speed test error message while connected to Disconnect VPN Tokyo, Japan server

An error message continually popped up when I tried to test the speeds of its Tokyo, Japan server network

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers4.0

Server Network — 200 Servers Across 8 Locations

I confirmed with customer support that Disconnect VPN maintains 200 servers worldwide across 8 different locations — US (NY Metropolitan Area, Atlanta, Georgia, Silicon Valley, California), Canada (Toronto), Europe (London, England and Frankfurt, Germany), and Asia (Singapore, Singapore and Tokyo, Japan). I was able to successfully connect to all of the offered server locations on both iOS and MacOS devices without noticeable slowdowns.

When it comes to connecting to a server, Disconnect VPN categories them by location and automatically chooses for you the best server to connect with. If you want more freedom in choosing a specific server for yourself, look into NordVPN and its extensive network of 5,500+ servers.

Security — AES-256-bit Encryption and 2048-bit DH for Key Exchange

Disconnect VPN uses AES-256-bit encryption to protect your data and hide your IP address. To confirm this, I ran multiple DNS leak tests on every server location offered and each location passed the DNS test. It also uses 2048-bit DH for key exchange to support perfect forward secrecy (PFS), which means each of your communication sessions is individually protected by its own “private key.”

Screenshot of Disconnect VPN Singapore passing DNS leak test

I ran multiple DNS leak tests while connected to its server network in Singapore — it passed

Privacy — Some Logs Kept

Disconnect VPN is very transparent about the information it collects in its privacy policy. According to its privacy policy, it only collects the personal information you voluntarily provide (such as your email address while communicating with its support team). At the same time, it will remove any personal information within 30 days of your request to do so. However, Disconnect VPN is required to share your personal information when legally obligated — although it’s never received any legal or government demands for user information. If privacy is a major concern of yours, look into NordVPN who has been audited to prove the legitimacy of its no-logs policy.

Server Locations

Disconnect

User Experience7.2

Simultaneous Device Connections — 3 Devices At Once

You can connect up to 3 devices with Disconnect Premium VPN. I successfully connected my iPhone, iPad, and MacBook at the same time without slowdowns or delays. If you already have 3 devices connected but want to connect another device, simply delete the application from one of the devices already connected and install it on the new device you want to connect using your custom code link. If you find that you need to connect more than 3 devices, check out Surfshark for unlimited device connections.

Device Compatibility — iOS and MacOS

Don’t let its FAQ section fool you. Disconnect Premium is only available on iOS and OSX devices. Its FAQ section often refers to Android and Windows users, but that’s only applicable if you have been an existing customer for quite some time. When I reached out to customer support for clarification, I was informed that its Android Premium app has been removed from the Play Store until further notice. If you want a VPN that works with Windows, check out these 5 best VPNs.

Ease of Set-Up & Installation — Disconnect Premium VPN App

Set-up and installation were simple with Disconnect Premium VPN’s app and detailed instructions. It provides you with how to install and unlock Disconnect Premium for both iOS and OSX. If you come across issues, look at its FAQ page or contact customer support at [email protected] (but you may not hear back right away).

How-to install Disconnect Premium VPN:

  1. Go to www.disconnect.me
  2. Click “Learn More”
  3. Click “OK” to approve its “Privacy notice-product page” — it only accepts Stripe payment
  4. Choose your plan and fill out your card information. You have the option to provide your email address. If you provide your email address, it will collect that data, but it will also give you your access code right to your email so in case issues arise you won’t have to wait for customer support.
  5. Click “Subscribe”
  6. You will automatically be led to a page of detailed instructions on how to install Disconnect Premium on both iOS (Mobile) and OSX (Desktop/Mac) with your specialized code.
  7. You will download the Disconnect Premium VPN app on your iOS/OSX device and then input your specialized code into your Safari or other desktop browser. This will allow your app to automatically upgrade.

Screenshot of Disconnect Premium VPN installation instructions

Be sure to look at the bolded notes sections under each installation process to prevent a second subscription and technical issues

To uninstall the application from your device, simply delete it from your applications library or check Disconnect VPN’s FAQ page if you’re having trouble.

Support7.3

There are two ways you can seek support from Disconnect VPN:

  1. Email [email protected]
  2. Its FAQ page on its website

For specific questions, I recommend emailing support (but don’t expect instant response times). When I initially reached out to customer support, it took 19 hours for me to get a response. Once I was finally assigned to a representative, response times became much quicker (often only minutes apart). However, it seemed as the day went on, and the US 9a-5p time frame closed, response times became more spread out.

As another option, the FAQ page provides you with readily available information. While most of the information can be helpful (such as offering troubleshooting tips), some can seem confusing if you don’t know the history of where Disconnect VPN has been and where it’s headed. For instance, you’ll see references to “Android” and “Windows” users often leading you to believe the Disconnect VPN is still available for these devices, however, this information is only for existing users who have had Disconnect VPN for quite some time. Overall, the FAQ section offers great general insight and provides you with its detailed privacy policy, but can’t answer all the specific questions or concerns you may have.

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing7.6

Important Note Before Purchasing

It’s best to purchase Disconnect Premium VPN directly from its website instead of through the App store. If you purchase it through the App store, subscriptions are only good for iPhone or iPad devices and only valid for that iTunes user. When you purchase Disconnect Premium from the website directly, the subscription is valid for 3 different devices — computers, phones and/or tablets — and is not limited to a single iTunes user.

Disconnect VPN offers 3 different plans — Disconnect Premium, Privacy Pro, and Basic — but only one of them is the full VPN and that’s Disconnect Premium.

The Basic protection is a free browser extension (desktop-only) for Chrome, Firefox, and Safari that simply stops major third parties from tracking the web pages you visit.

Disconnect Privacy Pro is an iOS-only product. It offers a free mode for tracker blocking protection or a yearly $25 fee if you decide to activate SmartVPN which allows the option to customize the blocklist and encrypt non-HTTPs connections.

Disconnect Premium is the full VPN and the one that has been reviewed in its entirety. It offers a 30-day money-back guarantee which I tested and got my refund with no questions asked! You can only purchase Disconnect Premium via credit card — which may cause privacy concerns for some. If you prefer a different payment method, NordVPN offers payment through card, Google Pay, ExaAmazonPay, ACH Transfer, Crypto Currencies, and UnionPay. It’s also cheaper than Disconnect VPN (depending on the plan you purchase) and offers a 30-day money-back guarantee!

Disconnect offers the following plans

Final Verdict

For a similar price, I can get access to more servers, a variety of device compatibilities, a better privacy policy, more payment options, and better streaming capabilities with a different VPN. If you only have iOS and OS devices and simply want to be protected with fast speeds as you browse the internet, Disconnect Premium VPN might be right for you. But if you’re looking for all that a VPN has to offer — full of torrenting, streaming, increased privacy, and a better user experience — I recommend NordVPN.

Common FAQs

😃 Is Disconnect VPN any good?

The short answer is it’s good, but not great. Disconnect Premium VPN offers excellent speeds, but besides speed it doesn’t have much to offer.

You can find a VPN that offers torrenting, unlimited device connections, and access to more streaming services for a comparable price — see what Surfshark VPN has to offer with its 30-day money-back guarantee.

🤑 Can I get Disconnect VPN for free?

You can get Disconnect Premium VPN free for 30 days with its money-back guarantee. I did and got my money-back — no questions asked! The only downfall is that you have to pay with a credit card. If you’re uncomfortable paying with a credit card but still want a VPN for free, maybe a free VPN is right for you. However, while there are some trustworthy free VPNs, you can’t trust them all as they’re known for selling your personal data for profit and exposing your devices to malware.

😎 Is Disconnect VPN safe?

Disconnect Premium VPN is generally safe. It offers AES-256-bit encryption, 2048-bit DH for key exchange to support perfect forward secrecy (PFS), and can pass a DNS leak test. See more about its security features and how it passed the DNS leak test from all of its server network locations. However, it doesn’t offer a strict no-logs policy or a kill switch.

Try Disconnect VPN now!

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