HideIPVPN Review 2021: Before You Buy, Is It Worth It?

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HideIPVPN Overview October 2021

HideIPVPN is a solid service with one of the widest choices of encryption protocols — so I was surprised to see it wasn’t a popular VPN. After all, it even has some features that top-tier vendors offer, like OpenVPN encryption.

I found that HideIPVPN was able to unblock major streaming services like Netflix and Hulu, which is impressive for a small network.

However, I discovered some unpleasant surprises. HideIPVPN comes with slow connection speeds that are almost too low for HD streaming, and it buffered on several occasions.

Torrenting is forbidden on all of HideIPVPN’s servers (aside from Holland and Germany), and I wouldn’t recommend trying it with such slow speeds. Bypassing Chinese firewalls is also a feature HideIPVPN fails to provide.

HideIPVPN comes with an alarming 30-day money-back guarantee that isn’t easy to claim — making its 24-hour free-trial the best way of testing the service without paying. Unlike HideIPVPN’s difficult money-back guarantee, the top-recommended VPNs on the market all have a reliable 30-day money-back guarantee.

Don’t Have Time? Here’s a 1-Minute Summary

HideIPVPN Unblocks Netflix, Hulu, HBO Max, YouTube (But Can’t Access Disney+, BBC iPlayer, Amazon Prime Video)

I was surprised HideIPVPN could unblock various popular streaming services with its small network of 20+ servers — having fewer servers (and network addresses) makes it easier for streaming platforms to recognize connections, which can then be blocked.

For now, Netflix, Hulu, and YouTube all stream successfully. It did unblock HBO Max, but I encountered lag when using the service.

Netflix, Hulu, HBO Max, and YouTube: Unblocked

I successfully bypassed geo-restrictions on Netflix and experienced minimal buffering when streaming The Office (U.S.).

Screenshot of HideIPVPN unblocking US Netflix, streaming The Office (U.S.).

I found HideIPVPN easily bypassed Netflix restrictions

I also experienced 6 connection drops while connected to one of HideIPVPN’s US servers. This caused an annoying error, which prevented me from viewing any content. To bypass the Netflix proxy error, I simply needed to reset my browser and VPN connection.

Screenshot of Netflix error when HideIPVPN's connection dropped.

I experienced HideIPVPN servers drop the connection, leading to Netflix blocking the connection

I continued testing and successfully bypassed geo-restrictions on Hulu, which allowed me to stream Brooklyn Nine-Nine in high-quality.

Screenshot of HideIPVPN unblocking Hulu, streaming Brooklyn Nine-Nine.

HideIPVPN provided me with a constant high-quality stream while using Hulu

When streaming Detective Pikachu on HBO Max, I did experience buffering throughout the movie. It stuttered on occasion and paused to buffer 5 times — however, the quality remained decent.

Screenshot of HideIPVPN unblocking HBO Max, streaming Pokemon Detective Pikachu.

HideIPVPN successfully accessed HBO Max and struggled to give me a high-quality stream

Disney+, BBC iPlayer, Amazon Prime Video, ITV Player, ESPN+, Kodi: Blocked

For Disney+, BBC iPlayer, Amazon Prime Video, ITV Player, ESPN+, and Kodi, I came up against repeated error messages and restricted libraries. I tested each platform on multiple servers and browsers — alongside trying the services without a VPN to ensure everything was still fully functional.

Screenshot of HideIPVPN failing to access Disney+.

HideIPVPN failed to gain access to Disney+ after I entered the login screen

After trying to access the Disney+ library, it never managed to load past the login screen when connecting with HideIPVPN. Later, I noticed HideIPVPN didn’t work with Disney+ as it identified my real IP address.

HideIPVPN failed to gain access to BBC iPlayer even when I tried connecting with 3 different UK servers. Each attempt resulted in the same message.

Screenshot of BBC iPlayer error detecting you aren't located in the UK.

HideIPVPN didn’t allow me to access BBC iPlayer content

For Amazon Prime Video, the browser failed to make it onto the actual website. Each time I tried, Amazon closed and refused the connection.

Screenshot of Amazon Prime Video rejecting the HideIPVPN connection.

HideIPVPN failed to connect to Amazon Prime Video across various servers

ITV Player allows you to access its website, but any attempt to stream shows prompts the message “The video isn’t available right now.” HideIPVPN is detected immediately, making it an unreliable VPN for streaming content on this platform.

Screenshot of ITV Player removing the option to stream shows on HideIPVPN connection. Instead it states that the video isn't available to play right now.

ITV Player blocked streaming attempts while using HideIPVPN

HideIPVPN failed to bypass geo-restrictions on ESPN+ and gave me an “unexpected error occurred” message.

Screenshot of ESPN+ preventing you from accessing its services via HideIPVPN.

ESPN+ blocked my connection with HideIPVPN on every attempt

If you want to view any of these blocked services, try NordVPN to easily bypass restrictions on a fast connection with minimal to no buffering.

Speed3.0

Is HideIPVPN Fast? (Yes, but Only on Nearby Servers)

I tested HideIPVPN on nearby UK servers, which provided me with consistently fast speeds. Once I began testing other servers, rates became slower as the distance increased.

Speed Test Results
Screenshot of HideIPVPN speed tests across 4 server locations.

I only experienced good speeds with HideIPVPN on a server near my location

HideIPVPN dropped speeds by roughly 68% compared to my usual connection speed of 72Mbps. The decrease is mainly due to the small network size, which means you have to share fewer servers over greater distances — lowering how much data (bandwidth) you’re able to use per user, which reduces the speed.

It still allows for high-quality streaming, but it means you’ll have to wait for some services to buffer unless you’re near a server. If you want instant connections on servers from any country, try ExpressVPN’s large server network with fast speeds.

After experiencing such slow speeds, I decided to test out the Smart Location feature. While it’s supposed to connect you to servers with the fastest connection, I found it pairs you at random. Since I didn’t see increases in server speeds using the Smart Location feature, it’s easier to manually find the best servers.

Screenshot of speed test using Smart Location.

HideIPVPN’s Smart Location failed to deliver its promise of picking the fastest server near me

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers5.0

Server Network — Small Selection

HideIPVPN is one of the smaller VPN networks I’ve tested, with 20+ servers across 10+ countries, most located in Europe and only a handful in the US and Asia. This gives HideIPVPN a significant disadvantage, especially when you compare it to other providers. NordVPN has an extensive network of 5,400+ servers in 55+ countries, with a concentrated amount in the US and UK — both popular choices for streaming geo-restricted content.

To top this all off, I discovered that HideIPVPN doesn’t offer unlimited bandwidth (restricted to 1Gbps). Thankfully, you shouldn’t use that much bandwidth for general internet activity like streaming Netflix or browsing social media.

Security — Provides the Best Range of Old and New Encryption Protocols

HideIPVPN offers you a wide range of encryption protocols, including OpenVPN. This protocol provides you with military-grade encryption and is the recommended choice when using any VPN.

HideIPVPN also offers:

  • The IKEv2 protocol — a good choice for any mobile device, as it can re-establish a connection quickly if it disconnects
  • SSTP and L2TP/IPsec — both provide decent security at slower speeds
  • PPTP — can be installed on most devices and has been cracked by the NSA

Screenshot of HideIPVPN encryption protocols.

HideIPVPN gives you great flexibility with VPN protocols but doesn’t provide you with any advice

Using HideIPVPN’s Application Killer prevents DNS leaks. Applications added to the App Killer list will shut down if the VPN connection drops, keeping your data secure.

Screenshot of HideIPVPN's Application Killer.

HideIPVPN allows you to customize a list for App killer, so they close and reopen when connections drop

I monitored HideIPVPN’s connection and noticed it disconnected every few minutes before immediately reconnecting to the network, causing the App Killer to shut down my browser. Once reconnected, it failed to notify me or reopen the closed applications, proving it to be more annoying than helpful.

HideIPVPN offers a smart DNS service with unlimited device connections. It’s accessed within the same software, though I’d recommend caution if you decide to use this feature. Your data is unsecured when using this DNS service, meaning your IP address can be traced by your ISP, government, or any malicious users.

Screenshot of HideIPVPN's Smart DNS speed test.

HideIPVPN’s Smart DNS provides high speeds at the cost of an unsecured connection

It provided me with quick access to the US Netflix library but at the cost of losing encryption on my data.

Privacy — Offers a No-Logs Policy but No Independent Audit

During my research, I came across lots of conflicting information over the actual location of HideIPVPN. I decided to contact customer support for a clear answer.

I discovered that HideIPVPN is located within the US, so it’s within the 5/9/14-eyes alliance. As a member, the U.S. can share data from HideIPVPN with other affiliated nations — exposing your online activities and destroying your privacy.

HideIPVPN keeps a strict no-logs policy, which is a promising start, but it fails to back up the claim with independent audits. Without an audit to support their claim, you have to take HideIPVPN at face value.

Screenshot of HideIPVPN's no-log policy.

I was happy to find HideIPVPN had a no-logs policy

Server Locations

Canada
France
Germany
Lithuania
Luxembourg
Netherlands
Poland
Singapore
United Kingdom
United States

User Experience8.4

Simultaneous Device Connections — Allows for 3 Devices at Once

HideIPVPN can be used across a maximum of 3 devices, meaning I could simultaneously link my computer, phone, and tablet. When testing this myself, the connections ran smoothly, but I did see a drop in speed for both my iOS and Android device. If you want a VPN with better device compatibility options, try Surfshark’s unlimited device connections with its money-back guarantee.

Device Compatibility — 4 Native Applications With a Simple, Shared Interface

HideIPVPN’s applications across Windows, macOS, Android, and iOS all share an identical user-interface. Though each app looks similar, I realized the mobile applications offer you fewer features than the desktop app. Android and iOS applications lose the Smart DNS feature, App Killer, and the ability to select other encryption protocols.

HideIPVPN is also available on Linux, but it doesn’t offer a native application and instead provides you with tutorials on manual installation.

Screenshot of HideIPVPN's desktop and mobile applications.

The HideIPVPN mobile and desktop applications are almost identical

Ease of Set-Up & Installation — Email Verification for Desktop and Mobile

Installing HideIPVPN is easy, requiring only your email for the free trial. In the email, you’re given a username and login that gives you access to the website dashboard and VPN. If you’re after the paid version, follow these steps until the end. Then you’ll be able to buy a package through the website.

Get HideIPVPN in 4 easy steps:

  1. Create an account for HideIPVPN and fill out your details.
    Screenshot of HideIPVPN's account creation process.
  2. Select “Start using VPN” and then click “Download HideIPVPN software.”
    Screenshot of HideIPVPN's account creation process, where you need to click on
  3. Choose your platform to download and install HideIPVPN.
    Screenshot of HideIPVPN's account creation process, where you need to choose your desired platform.
  4. Log in with the details sent to your email and try out HideIPVPN free for 24-hours!
    Screenshot of HideIPVPN's login screen for desktop.

If you wish to upgrade, you can do so easily from HideIPVPN’s online dashboard. It offers all of the current packages, and you can quickly contact support.

Screenshot of HideIPVPN's login screen for desktop.

You can easily download your chosen package and see a clear overview of your account

Support8.4

With over 6+ years of testing VPN services, I know that support can make or break the deal for getting a VPN. HideIPVPN offers you 2 support options: a ticketing system and a live chat, but both fail to state customer support’s working hours.

Getting in touch with HideIPVPN’s support team through the ticketing system was easy, and I received a reply in under 24 hours.

Screenshot of HideIPVPN's email support.

My experience with HideIPVPN’s ticketing system was responsive and straightforward

I submitted my question to live support and received an estimated time of 1 minute before hearing back — I Ieft the chat window open without receiving a response for over 2 hours.

Screenshot of HideIPVPN's live chat failing to reply.

HideIPVPN customer support never replied to my query

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing7.8

HideIPVPN only gives you a refund if you can’t connect to any of its servers.

You can purchase 3 packages for HideIPVPN, which all give you the same features and connections — but you can decide whether to pay monthly, quarterly, or annually.

HideIPVPN will accept a variety of payments, including major credit cards, PayPal and Bitcoin. Whatever your chosen payment method is, you’re required to give them a valid email and some relevant personal details. If you want to remain hidden, get ExpressVPN anonymously using Mint.

If you want to try out HideIPVPN for free, you can get the 24-hour trial version (only an email is needed). It’s one of the more limited options I’ve seen from a VPN provider, but it should give you enough time to check out the speeds and whether it’s worth the price — which brings me to HideIPVPN’s money-back guarantee.

Screenshot of HidelVPN's refund policy

HideIPVPN only gives you a refund if you can’t connect to any of its servers

HideIPVPN advertises a 30-day money-back guarantee on its website. I decided to try this out for myself to see if it’s true.

I’ve discovered a few key points worth noting:

  • You won’t be refunded for slow speeds
  • If you accidentally let your subscription renew, you won’t be given a refund
  • HideIPVPN won’t refund you if you can’t bypass geo-blocked content

Refunds are only given if you’re unable to connect to any of the servers with any available connection (an unlikely scenario!). HideIPVPN has one of the most unforgiving refund policies I’ve seen. In comparison, you can easily cancel NordVPN during the 30-day trial and receive a full refund!

HideIPVPN offers the following plans