The SecureLine VPN is a new product offered by Avast, and its creation has been a smart move on the company’s behalf. This VPN has added much-needed value to the other online security services they have on offer.
While this VPN is a step in the right direction for Avast, the reviews on the quality of the service have been conflicting. So I’ve decided to set out and test this VPN for myself. Thankfully, I was able to sign up to the service risk-free with their 30-day money back guarantee as well.
When testing out a new VPN service, there are always a few crucial questions I must ask:
I knew these questions had to be answered to determine whether or not it is worth its more expensive price tag, and more importantly, my recommendation.
A good quality VPN should always have a few features that can stand out from the crowd and provide users something that they can’t find anywhere else. Avast SecureLine VPN hasn’t overlooked this aspect and has a couple of unique qualities I can’t help but admire.
With Avast SecureLine VPN, you’re not only getting a VPN, but you also have the choice of adding on Avast’s virus-protection software. While this feature does cost extra, it pairs with the VPN so not only will you be protected from online attacks, but your devices will be safe from any malware or virus infections. Malware and viruses will infiltrate and damage your devices rendering them completely useless and will cause harm to you and your data.
They also have a live call center for customer support, a feature not usually seen in many other cases.
The most vital aspect of a VPN is the level of security and privacy it can provide you. With Avast SecureLine VPN, you’ll be protected with 256-bit AES encryption, DNS and IP leak protection, a strict no logs policy, and a kill switch. They also offer two secure connection protocols allowing you to choose from OpenVPN on UDP or IPSec.
While this sounds fantastic, I was not going to take this VPN’s word for it. I decided to put Avast SecureLine VPN to the test when it came to their security to see just how well you would be protected.
First off, I tried out their DNS leak protection by activating the VPN and connecting to a US server. I then outsourced the test and was pleased to see that the results matched my VPN’s US server.
I also used an online IP leak test to ensure my IP address was changing when I connected to an overseas server. It’s vital when checking for an IP leak that the results don’t appear anywhere near your actual location. With Avast SecureLine VPN, I was protected and as you can see below my IP shows that I am in the US when my real location is on the other side of the globe.
My IP address is being shown in the US, while my physical location is a few thousand miles away
This level of security is considered military grade, so you can rest easy knowing that your information will never be hacked or left vulnerable to a cyber attack. Avast SecureLine VPN can give you complete protection and anonymity while browsing the web.
When testing Avast SecureLine VPN, I was happy to see that they provide 8 servers that are optimized for torrenting. These peer-to-peer (P2P) servers are located in the Czech Republic, Germany, Netherlands, New York, Miami, Seattle, the UK, and France.
8 servers that are optimized for P2P traffic
I downloaded a few TV shows and movies just to get a feel for the download speed. I didn’t notice any difference in the speeds when the VPN was turned on or off, and in a relatively short time, the downloads were completed.
Torrenting with Avast SecureLine is fast and secure
After checking that my IP address was successfully hidden, I knew that I didn’t have to fear from any fines or letters from the government or speed throttling from my ISP.
Connection speeds are often affected when you’re using a VPN due to the longer distance your traffic must follow to stay protected. Quality VPNs need to find a way to ensure the VPN doesn’t slow down your internet speeds too much.
To test this, I used Ookla’s speed test and compared all the tests I did with Avast SecureLine VPN’s servers to my average internet speeds without a VPN.
First speed test without Avast SecureLine VPN.
The first server I wanted to test for speeds was the optimal server recommended by Avast SecureLine VPN. I was thoroughly surprised with the results this server produced as it improved upon my original download speeds. This rarely occurs but is usually caused when the VPN hides your traffic from your Internet Service Provider (ISP) meaning they can no longer throttle your connection speeds.
Looks like my ISP is throttling my speeds
I also did a speed test on a few other servers located on the opposite side of the globe to see just how good their speeds were. These speeds are some of the best on the market, and I was extremely pleased with Avast SecureLine VPN’s ability to always provide me with a robust and fast connection to the internet, even when the servers are on the other side of the world.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Unfortunately, the number of servers this VPN has isn’t fantastic. With only 57 servers in 35 countries, Avast SecureLine VPN is not ready to compete with ExpressVPN or NordVPN both of which have thousands of servers.
However, they do have servers in all the major countries with multiple servers in Germany, Canada, Russia, Spain, and the UK. They even have 16 servers located in the US which is fantastic for a smaller service.
If you’re a Chinese citizen or you’re just traveling through China, I can’t recommend Avast SecureLine VPN as it cannot bypass the Great Firewall of China. While I haven’t been able to test the service in the country myself, Avast’s representatives have said that their product does not work in this country.
Unfortunately, the complexity of the Great Firewall is too advanced for their service to sneak past and if you attempt to use it in China, you’ll only be met with a network transaction failure. Even their virus-protection software is inactive within China and becomes completely unusable.
If you need a VPN for China, check out my review of ExpressVPN.
Avast SecureLine has recently updated their servers and now have four servers that are optimized for streaming. Three of them are in the US and one is in the UK.
In my most recent test, I was happily surprised to see that Netflix was working and the Proxy Error stayed away. This is a new development and hopefully they will continue to provide this service.
The UK server was still unable to bypass the Netflix Streaming Error, but I’ll check back in a few weeks and see if that changes as well.
After seeing that I could watch Netflix, I turned my attention to other streaming options and had mixed results.
On the US server, I went to ESPN and NBC and was able to stream but received a proxy tool error from Hulu. I also went to Flixtor and watched Games of Thrones, and was very happy with the quality of the stream.
On the UK server, I was able to log in and stream through the iPlayer and ITV Hub. All in all, I was very happy with the results from the streaming test.
A Collage of some of the streaming sites I tested with Avast SecureLine
One thing I loved about this service was its straightforward installation process and intuitive interface. It’s the perfect service for anyone unfamiliar with VPNs because the app is extremely easy to navigate. Beginners will be thankful that connecting to a server doesn’t require much effort and accessing a secure connection is as simple as clicking on a switch.
Connecting to Avast SecureLine VPN is done with a single click to a button in the middle of their main page.
There’s also a “Preferences” menu if you feel like customizing the service to your needs. Here you’re able to change a few settings of the VPN which can start up the connection as soon as your device is switched on or activate their kill switch.
Avast SecureLine VPN’s easily-accessible preferences menu.
Avast SecureLine VPN is compatible with most major devices and has dedicated applications for Mac, Windows, Linux, Android, and iOS. You’re also able to protect up to five devices with the service ensuring you’re protected on all fronts.
I was pleasantly surprised by the level of customer service this company provides. Avast SecureLine VPN has a few different ways you can get in touch with them if you’ve got any questions from email to a live call center.
At first, I wasn’t completely satisfied with the options provided when I needed help. They had a forum I could post in, or I had the opportunity to send through an email but nothing that would give me an immediate reply if I was in a time-sensitive situation. However, that was when I came across the live call center.
It’s the live call center which genuinely makes this customer support shine as very rarely does a VPN offer users the chance to talk with a human representative over the phone. I found this feature to add immense value to Avast SecureLine VPN, and I believe it boosts the quality of the service they provide.
With the call center, you don’t receive answers that are copied and pasted from the FAQ page of the VPN’s website. You’re not sent to a guide or given a recycled reply; instead, you’re provided with helpful information and can ask them to walk you through the solution if necessary.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
Avast SecureLine VPN has several options when it comes to payment plans depending on the devices you wish to connect. You should be aware that for Mac and Windows devices, you’ll be paying a much higher price for the service than if you want to connect iOS or Android devices.
Avast SecureLine VPN also offers a free 7-day trial, no credit card needed, so you have the chance to test out the service. If that’s not enough, they also have a 30-day money-back guarantee period.
With Avast SecureLine VPN you have a choice of payment methods. They accept most major credit cards, PayPal, Alipay, BPay, and more. The only downside to their payment is that I wish they also accepted cryptocurrencies such as Bitcoin.
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