What do we look at?

12VPN Overview October 2020

If you’re in a hurry, here’s the bottom line — You can get more servers globally, better VPN features, and 24/7 customer support with Surfshark for the same price or less. So why bother reading on?!

Based in Hong Kong, 12VPN holds a reputation as a reliable VPN for users in China. But this VPN’s functionality isn’t limited to one country — the world is your oyster.

A global server network and reasonably fast speeds is what you can expect out of 12VPN. While there are no advanced features to speak of, this VPN supports a wide array of protocols, including OpenVPN, SSTP, IKEv2, Shadowsocks, and others.

Simplicity is what 12VPN preaches, with elegant apps for Windows and Mac. Other handy extras include proprietary DNS servers and free Viscosity licenses for manual setups, which saves you a decent sum. Additionally, you can select a US-only plan if you’re only interested in obtaining an American IP address.

The only real drawback to 12VPN is the 128-bit encryption, unless you’re running OpenVPN, which comes with optional 256-bit protection. If you’re into torrenting, there’s another caveat — P2P is strictly forbidden on all 12VPN servers.

The good news is that you have a whole 2 weeks before the refund window closes, giving you ample time to test this VPN out and see if it’s the one for you.

The bottom line? Those looking for a no-frills provider with great uptime should definitely take a closer look at 12VPN.

Important to know

Hong Kong
14 days guaranteed

Contact Details

[email protected]


Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.


12VPN has servers in 25 countries.

Server Locations

Hong Kong
New Zealand
See all supported locations...

User Experience8.4

12VPN comes with native software on Windows and MacOS, which makes it a breeze to install and use.

The client itself is neatly packed with all you need, including some handy statistics that track the duration of your connection and the download/upload speed, among other things.

Do note that if you want to set up 12VPN on the OpenVPN protocol, you’ll have to opt for a manual configuration. Fortunately, there is a brilliant guide supplied by 12VPN, as is the case for each supported protocol/platform.

There is also a Chrome extension available.

As for customer support, 12VPN doesn’t offer live chat, but its ticket system is responsive enough to fill the void.

Still not sure if 12VPN is the right VPN for you? Check out our top recommended VPNs to learn more.


How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.


12VPN offers the following plans

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