Run by Defendemus and based in Poland, VPN Shield is a very secure and reliable VPN service that focuses on providing users with a simple and effective way of remaining anonymous and keeping their activities private online. It also has very user-friendly and intuitive apps for Windows, MacOS, iOS, Android, and Amazon Kindle Fire. These apps were built with non-technical users in mind and are very easy to navigate around.
VPN Shield’s subscription plans are pretty fair and they offer 7-day, 30-day, 90-day, and 1-year subscriptions, making it easy to either try out the service in the short term or commit to a longer term plan. It’s also great to know that one subscription allows you protect up to 5 simultaneous devices by simply installing the app and logging in with your account credentials. Other notable features of VPN Shield include the provision of unlimited bandwidth and the use of very strong encryption in securing users’ activities.
The main areas of concern with VPN Shield are its lack of support for torrenting/P2P file-sharing and also that it records partial logs even though it claims these logs cannot be linked to any personal identities.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
VPN Shield has 103 servers in 11 countries.
VPN Shield maintains the same user interface across all its apps which makes it easy to quickly adapt regardless of the platform or device you’re using. The apps can be downloaded and setup quickly and support multiple protocols including OpenVPN, L2TP and IPsec. It’s very easy to use this VPN regardless of whether you have technical expertise or not.
In terms of support, VPN Shield provides a 24/7 customer support that typically responds within a few hours up to 24 hours. There is however no live chat option included with their support. They however offer a lot of helpful materials including setup guides on their website. Overall, VPN Shield offers a really decent user experience.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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