VPNs are all about granting anonymity — but veteran SurfBouncer takes this to quite the extreme.
Here’s what we mean:
This provider doesn’t disclose the jurisdiction it operates under, nor does it provide a physical address. For all we know, it could be a ghost company behind this VPN. But as long as the service is good…
…and it is. You can subscribe to a wide array of services, from anti-censorship and dedicated VPNs to family plans and even routers. In addition, there are “Lite” plans aimed at those who’re after unblocking content in specific locations — like the US, UK, or select European countries.
Encryption is solid, with all major VPN protocols available. Even if you aren’t interested in OpenVPN configurations (and you should be), you can get a great deal on a PPTP/L2TP plan for streaming.
The bulk of SurfBouncer’s functionality definitely goes into access to geoblocked/censored services. However, even without advanced security features, this VPN doesn’t make compromises with your privacy or security — mainly due to a watertight logging policy.
So, is SurfBouncer worth it? Users looking to bypass geoblocks will enjoy this VPN. But if transparency is important to you, then a provider that purposely shrouds itself in mystery may rub you the wrong way. The lack of a money-back guarantee is also a bummer.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
For what it costs, SurfBouncer feels like a bit of letdown when it comes to the user experience.
There are no dedicated apps or clients, with manual configurations being your sole option. We have to give credit where it’s due — SurfBouncer has done a good job with its in-depth guides, and the website gives copious amounts of information on various important VPN aspects.
Customer support covers the bare minimum as well — a ticket system is all you get. However, the staff is responsive and helpful in their answers.
Overall, grizzled veterans won’t have much trouble with this VPN. Still, SurfBouncer could do much better in making its service more approachable for beginners and casual users.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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