We put these VPNs to the test to find out which is the best!
PureVPN offers average speeds in comparison to other services, and is typically just fine for streaming and large downloads. CyberGhost is faster than PureVPN on both ends, with a sizable advantage when it comes to uploading.
| VPN vendor |
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|---|---|---|
| Download speed reduction | 36% (UK) | 40% (UK) |
| Upload speed reduction | 22% (FRA) | 37% (FRA) |
| Ping time to google.com | 309.29ms | 41ms |
| Average time to connect (sec.) | 13ms | 11ms |
| Unblock successful for |
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| Visit Site | Visit Site |
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
PureVPN provides users with 750+ servers in over 140 countries, which is definitely more locations than many others out there. CyberGhost has under half the countries available, but does offer a ton of different cities, along with more IP addresses overall.
| VPN vendor |
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|---|---|---|
| Server Locations | 2606 | 180 |
| Server Countries | 100 | 141 |
| IP Addresses | 1,300+ | 750 |
| Dynamic Server Switching | ||
| Visit Site | Visit Site |
The ratio of servers to countries is an important factor to look at when choosing a VPN. Only paying attention to location or number of servers can get you in trouble. More servers generally means faster speeds, but if VPN X has a few more servers than VPN Y but twice as many users, VPN X will typically have slower speeds. Ideally, you want a VPN that has a lot of servers in every location. This way you won’t have to worry that server/country that you want will be overburdened and running slow.
Both PureVPN and CyberGhost have great customer support. CyberGhost has a reputation as one of the best, with an extensive help section on their site that includes everything from guides and FAQs, to announcements and platform-specific how-to’s and troubleshooting.
| VPN vendor |
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|---|---|---|
| Email Response Time | 14 | 7 |
| 24/7 Support | ||
| Live Chat | ||
| Knowledge Base | ||
| Video Tutorials | ||
| Visit Site | Visit Site |
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
CyberGhost is available for all major platforms, installs quickly, and will automatically connect you to the best server upon your first use. For those wanting a specific country, you can click on “simulated location,” where you’ll gain access to view all locations within your chosen country.
The interface is very easy to navigate, and new users will have no trouble figuring out how everything works. If you are having any issues setting up torrenting servers, or using CyberGhost in a place like China, their live chat team will help walk you through it.
In regards to unblocking content, CyberGhost can bypass Netflix and Hulu restrictions, along with ESPN and YouTube.
PureVPN app is easy enough to be used by novice VPN users and offers enough settings to appeal to a seasoned player. The basic interface is simple and you just have to select a server and click on Connect. The protocol is set to automatic by default, but you have the freedom to select an alternative option from the available list. Several tabs are provided to empower users in modifying settings and personalizing the application according to their specific requirements.
PureVPN has apps for all major platforms, and has browser extensions as well. There is a large selection of servers and special servers for online streaming, sports streaming, anonymous file sharing, and data retention security. Or you can just connect to the fastest server of a particular country.
PureVPN works on mobile devices, and is generally successful accessing Netflix and Hulu, and definitely works in China.
