VPNTunnel was originally headquartered in Sweden, but after a recent acquisition, they are now based out of the Seychelles. The company supports an extensive array of protocols (OpenVPN, SSTP, PPTP, and L2TP/IPsec) which offer users top-notch security.
Their OpenVPN comes with 2048-bit encryption, but the PPTP is only secured with 128-bit, which isn’t the strongest encryption on the market but is enough for the majority of users.
If you want complete anonymity, it’s possible to pay for this company’s VPN with Bitcoins, which may be a boon for anyone wishing to torrent or participate in questionable activities. They also have a no-log policy for additional privacy.
VPNTunnel offers unlimited bandwidth, and they permit torrenting/P2P on their network. Although the service itself is relatively basic, we found that the speeds didn’t slow down too much when using this VPN. You have access to five simultaneous connections, which offers more flexibility with your plan.
The company itself has grown dramatically since inception, and they now provide access to more than 800 servers in over 30 countries worldwide. They are poised to continue growing and evolving as time goes on.
The main negatives of this service are the higher priced plans and lack of customer support. To pay monthly, you have to spend quite a bit of money, so there is some incentive to commit to a yearly plan that significantly reduces the price.
Support is only accessible through e-mail, and many users complain that they don’t receive any answers. On top of that, even though they offer a seven-day money-back guarantee, customers seem to have a hard time getting them to make good on that promise.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
The software works with all the major platforms, including Mac, Windows, Linux, Ubuntu, PlayStation, Android, and iOS. To create a new account, you just enter a username, password, and e-mail address.
Once you’ve made the purchase, you can access the control panel using your login information. After a quick installation process, you have anonymity at your fingertips.
The trouble comes for many users when customer support is needed. While they provide a comprehensive FAQ section, they don’t offer responsive help. Emails often go unanswered, and clients can’t easily get their money back during the seven-day refund period.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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