The Canadian-based VPN Privacy is a sturdy well-experienced VPN provider that has been specializing in providing online privacy, freedom, and security to its users since 2007.
Since it lacks its own client software, it implements its VPN capabilities through a manual configuration on its users’ devices. These capabilities include high encryption that secures its network of servers. Users have the option to choose among multiple security protocols supported by VPN Privacy to set up on their system.
These protocols are OpenVPN, L2TP, PPTP, and SSTP. Even though VPN Privacy is based in Canada (member of the Five Eyes Alliance), it doesn’t keep any logs of its users’ online activities to protect their privacy and ensure their complete online anonymity fully. One of the disadvantages of VPN Privacy is that, even though it has been in the market for over a decade, it has a minimal network of servers.
Other weak points include the lack of a kill switch, and only one device can be connected per license. If VPN Privacy works on these points along with improving its limited website, it might have a chance to compete with more significant names in the VPN market. Especially that it is considered one of the very experienced providers in this field and has the potential to become much more significant.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
VPN Privacy has 10 servers in 4 countries.
VPN Privacy is one of the VPN providers that cannot be judged easily as it doesn’t have its own client software. This means that when we rate such a provider’s user experience, we focus on points other than installing and using the app.
These points include the signing up process, the procedure of manually setting up the VPN connection, and our encounter with the customer support.
The signing up and payment process wasn’t difficult and hardly took any time. It’s all about filling some information and confirming the account. Like most similar VPN providers, there are clear setup tutorials for all platforms available on the VPN Privacy website.
Last but not least, VPN Privacy has its own free-toll customer support line, so instead of waiting for a reply to come through via email, you can simply call them for any assistance. If you’re located outside of the US and Canada, and you don’t want to be charged internationally for calling, then you can just send all your questions in an email and the customer support team will get back to you. This option, however, takes a much longer time.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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