Here’s a VPN with some serious pedigree. Private Tunnel is a creation of the same team behind the powerhouse in VPN protocols — OpenVPN.
With such a resumé, Private Tunnel has some high expectations to live up to. Unfortunately, it trips on the doorstep — what you’re looking at is a US-based VPN that has to comply with intrusive data retention laws, and as such collects hefty amounts of logs and other user data.
So, Private Tunnel isn’t all that private. Torrenting is out of the question, as DMCA requests are taken very seriously. And you won’t unblock Netflix, Hulu, or BBC iPlayer.
If you’re still willing to give this VPN a chance, you’ll find top-shelf encryption and dependable performance. The server network, although small, is clearly optimized and fast.
Intimately related to OpenVPN, Private Tunnel offers state-of-the-art security as far as the VPN itself is concerned. Other aspects, such as customer support, could use some improvement.
Overall, Private Tunnel has its strengths, but comes off as resting on its laurels. On the upside, each plan comes with a 7-day trial — no refunds after, though. Try this VPN out if a US headquarters doesn’t concern you.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Private Tunnel has 22 servers in 12 countries.
Private Tunnel has its ups and downs when it comes to ease of use and customer support.
Windows users have a standalone app at their disposal. It isn’t a work of art, but it gets the job done efficiently. We’d like to see some advanced features — this is, after all, the biggest advantage to a dedicated VPN client.
Other platforms include MacOS, iOS, and Android. These require manual configuration, but Private Tunnel helps with well-written guides.
If you know what you’re doing, this VPN can be very versatile — you can make it run on a plethora of devices, including various routers.
Customer support is on par, with competent and responsive email answers. The live chat, however, seems to be available only during business hours (9 to 5 PST), despite being advertised as 24/7.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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