CyberSilent Reviews and Expert Opinion - November 2019

What do we look at?

CyberSilent Overview

If you don’t mind a bit of chaos, CyberSilent is a VPN with a lot to offer.

Allow us to elaborate: there are quite a few issues with CyberSilent’s sales pitch, and most of them are related to typos. Usually, we try to turn a blind eye to these, but they often lead to ambiguity or misinformation in this case.

For example, CyberSilent offers a free trial. That’s great — but the homepage mentions a 1-day period, whereas the FAQ says it’s up for one hour. This is just one of many instances that leave users scratching their heads, and even though support will gladly tell you it’s indeed a 24-hour trial, you shouldn’t have to resort to that.

Fortunately, CyberSilent clears up its act for the parts that matter most — the terms of use and privacy policy. From there you can learn that this Polish VPN keeps zero logs, storing only usernames and payment info. This makes it a solid choice for those who want impeccable privacy out of their VPN.

That’s not all. CyberSilent is solid on the technical side as well, with 256-bit encryption, multiple protocols (including OpenVPN and Cisco’s SSL), great server variety, and fast speeds.

That said, we’d like to see some advanced features in the future — a kill switch and DNS leak protection should come standard on a VPN in this price range.

Pros

  • Great balance of accessibility and security
  • Doesn’t keep user or session logs

Cons

  • Free trial and 7-day money-back guarantee
  • Website is riddled with typos, making it hard to understand some areas/features

Important to know

Poland
2016
No
5
7 days guaranteed

Contact Details

[email protected]
www.cybersilent.com

Speed8.1

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers7.7

CyberSilent has 180+ servers in over 50 countries.

Server Locations

Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Chile
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong
Hungary
See all supported locations...

User Experience7.8

As we mentioned, CyberSilent’s sub-par editing job may make it hard for users to navigate the website.

Fortunately, the manual setup tutorials are well-organized, with enough screenshots to help you with a smooth installation. If you’d rather not bother with those, there are custom apps for Windows, MacOS, and Android you can use instead.

For personal assistance, CyberSilent has a ticket system that works well enough. Live chat is available as well, but not 24/7.

Overall, CyberSilent has its heart in the right place, but there’s room for improvement before the user experience provided can be labeled “outstanding”.

Support7.6

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing7.0

CyberSilent offers the following plans

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