If you don’t mind a bit of chaos, CyberSilent is a VPN with a lot to offer.
Allow us to elaborate: there are quite a few issues with CyberSilent’s sales pitch, and most of them are related to typos. Usually, we try to turn a blind eye to these, but they often lead to ambiguity or misinformation in this case.
For example, CyberSilent offers a free trial. That’s great — but the homepage mentions a 1-day period, whereas the FAQ says it’s up for one hour. This is just one of many instances that leave users scratching their heads, and even though support will gladly tell you it’s indeed a 24-hour trial, you shouldn’t have to resort to that.
That’s not all. CyberSilent is solid on the technical side as well, with 256-bit encryption, multiple protocols (including OpenVPN and Cisco’s SSL), great server variety, and fast speeds.
That said, we’d like to see some advanced features in the future — a kill switch and DNS leak protection should come standard on a VPN in this price range.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
As we mentioned, CyberSilent’s sub-par editing job may make it hard for users to navigate the website.
Fortunately, the manual setup tutorials are well-organized, with enough screenshots to help you with a smooth installation. If you’d rather not bother with those, there are custom apps for Windows, MacOS, and Android you can use instead.
For personal assistance, CyberSilent has a ticket system that works well enough. Live chat is available as well, but not 24/7.
Overall, CyberSilent has its heart in the right place, but there’s room for improvement before the user experience provided can be labeled “outstanding”.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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