CitizenVPN Reviews and Expert Opinion - November 2019

What do we look at?

CitizenVPN Overview

Based in Denmark, but operating out of sunny Bahamas, CitizenVPN delivers on its promises of zero logs and full privacy.

You have a choice between unlimited and capped bandwidth plans. Supported protocols include OpenVPN (on ports 1194, 80, 443) and PPTP, so whether it’s security or speed you’re looking for, you’re covered. Still, always go for OpenVPN first, as PPTP can hardly be considered safe.

CitizenVPN claims to be as good at unblocking as it is at security. It says that regional Netflix catalogs — and a variety of other services — are within reach. We were surprised by this VPN’s overt confidence, so we put it to the test. The result: US Netflix was indeed accessible, but we had to switch servers around for a few minutes (which is normal).

So, any weak areas? Not really. CitizenVPN offers a clearly-explained service, and it certainly walks the talk. With that said, the server network could use more variety. L2TP/IPSec encryption has yet to go live, too — but it’s in the works.

The best part is you can use this VPN for as long as 6 months before your refund window runs out.

Final verdict: CitizenVPN earns our seal of approval. It won us over with great performance and commendable transparency — here’s hoping it does the same for you.

Pros

  • Legit zero-logs policy
  • Superb unblocking
  • 6-month refund guarantee

Cons

  • No servers in Australia or China

Important to know

Bahamas
2010
No
1
180 days guaranteed

Contact Details

[email protected]
www.citizenvpn.com

Speed7.9

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

Servers7.1

CitizenVPN has 36+ servers in 12 countries.

Server Locations

Denmark
France
Germany
Italy
Netherlands
Norway
Russia
Singapore
Spain
Sweden
United Kingdom
United States

User Experience8.4

CitizenVPN requires a hands-on approach to get things running, but in some cases, it extends a helping hand.

Windows users can download an installer with the keyfiles included, making for a streamlined configuration via the OpenVPN client. Other than that, functionality can be considered baseline, with the “menu” available from the minimized app and not much else.

Other platforms follow a similar pattern, with a Tunnelblick install available on Mac devices. Mobile configurations run OpenVPN — sadly, Ubuntu users have PPTP as their sole option.

As for customer support, CitizenVPN can be contacted either by phone or email. Live chat would have been nice, but it’s not a reality yet.

Support8.4

How We Test Customer Support and Why Should You Care

We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.

Pricing7.8

CitizenVPN offers the following plans

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