A relative newcomer to the VPN space, Lebanon-based CasperVPN earns a solid rating for customer service, performance, ease of use, rock-solid security options and fair pricing. Casper goes out of its way to describe its privacy policies, and it guarantees a strict no-logging policy, which is what you’d expect from a professional VPN company. They have an exhaustive, comprehensive and informative website that is useful to beginners and veterans alike, which helps instill confidence in their product. Their 256-bit encryption is standard for VPNs, banks and government websites, but is bolstered by an additional choice of five different protocols based on user need (PPTP, SSTP, L2TP, Open VPN, and IPsec). Some of the protocol choices offer more device/platform support (e.g., IPsec supports Windows PC, Mac, iOS, Unix, Blackberry, Android, most mobile devices) whereas the SSTP option, while fast, can only support Windows. They have a handy chart to map out the pros and cons of choosing your favorite server and protocol. The setup is automatic, but if you like to play around with customization options, those settings are available, too. For the more phone- or tablet-inclined, they have highly-rated mobile apps for Android and iOS. Customer service is among the best out there, with 24-hour availability (every day, including holidays) through email, live chat, and even phone centers. One potential drawback is that they do not offer refunds past the 15 day trial period, but user reviews are strong, so you probably won’t need a refund. Entertainment access is pretty good, with the ability to unblock geo-restrictions for Netflix, BBC iPlayer, Sling TV and sometimes even Hulu.
Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
CasperVPN has 20 servers in 11 countries with 41 IP addresses
Casper has an enjoyable user experience, with fast processing speeds, strong security features, and a clean easy-to-follow interface. They also have a stellar website, which is surprisingly rare among VPN providers who often err on the side of too little product information. The website includes an informative overview of what VPNs offer, for those who are new to using them, and a handy how-to video to help you get started. Setup was a breeze and customer support was responsive when we reached out to discuss a question. One of the best visual features of the interface is a traffic-light coloring system for available servers. Green lights indicate the server is performing fast, is very secure at that moment, and is your best choice. Red light indicates some performance lag based on server load, location, and bandwidth. Casper is an affordable and intuitive product with a fair price-point and above-average security features that make this VPN a solid choice for privacy, data security, and entertainment.
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
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