How to Cancel IPVanish and Get Your Money Back – Tested 2020

John Bennet Last Updated by John Bennet on October 01, 2020
IPVanish was true to its word and gave us a full refund when we canceled within seven days even though we signed up through their special deals page and got the cheapest plan

We purchased a subscription to IPvanish with the intention of testing it out, so we could review it for ourselves, both in terms of features and to confirm their 7-day money-back guarantee. While the overall experience was good, we couldn’t consistently bypass the Netflix Proxy Error which is why we recommend ExpressVPN instead.

The cancelation process wasn’t too complicated and we were able to get a full refund.

Quick Guide: 3 Steps to Getting a Refund From IPVanish

  1. Log in to your account
  2. Click on the Cancel Subscription Link
  3. Confirm that wish to cancel

How to Cancel IPVanish and Get Your Money Back

To get started, head to the IPVanish website. You’ll need to start at the site on your device.

IPVanish log in screen
Click on “My Account” at the top to land on the login page. From here, enter your account credentials to gain access to your account.
IPVanish account information
Access your subscription information by clicking on “Subscription.
Cancel IPVanish vpn
Directly underneath the green Submit button in your account information, there is a link that states, “I wish to cancel my subscription.” Go ahead and click that link to proceed.  IPVanish will then verify that you are okay with not receiving online protection. Simply, proceed and select, “I Still Want to Cancel.
IPVanish vpn cancel feedback
Then, IPVanish will want to know why you’re canceling your account. Select the reason you’re leaving and then click on the “Continue” button.

Wait! IPVanish is distraught that you want to leave, so they give it one more try. At this point, you’ll likely see one of their deals trying to keep you. To continue with canceling, just click on, “I Still Want to Cancel.

Once you’ve completed these steps, you’ll see a confirmation message regarding the change and acknowledgment that you’ll get your money back, as long as you’re still in the seven-day refund period.

Contact Customer Support to Be Sure

Even though IPVanish claims users receive an automatic refund during the seven-day money-back guarantee period, we still recommend contacting customer service once you’ve completed the above steps.

IPVanish vpn help customer support
When you are on their contact us page, type something in the search box, such as “Cancel.” Not only will this bring up some commonly answered topics, but at the bottom, there’s a green Live Chat button.

If you click that, a new pop-up appears and you are instantly connected to a friendly, helpful team member. Confirm with them that your service is canceled and you’ll be receiving a refund.

Terms of the IPVanish Money-Back Guarantee

It’s critical that you understand the terms of anything before you sign up. In the IPVanish refund policy, they agree to refund you if you aren’t 100% satisfied within the first seven days of service. Clearly, if you ask for a refund after the seven days, they won’t honor it.

IPVanish vpn refund policy
Where their return policy becomes interesting is when you pay with variably priced currencies, such as BitCoin. If you purchase the service with a method that fluctuates in value, you agree that the refund will be assessed through the USD exchange rate at the time of your refund, not what it was during the original transaction.

You also agree that some payment methods might not allow for refunds at all. If you pay by paper check, there might be service fees associated with your refund. On the bright side, if IPVanish can’t process a refund for you, they offer you service in lieu of the refund.

The best way to try out the IPVanish service is to wait for one of their special discounts. We keep track of all their promo codes so you always receive the best deal on your protection.

If You Need More Time Evaluating a VPN

If seven days doesn’t provide you enough time to evaluate a VPN, or you need something while you’re traveling, we recommend ExpressVPN instead.

They are one of the leaders in the industry because of their fast servers and extensive worldwide selection. On top of that, users have access to a 30-day money-back guarantee, which gives a little more time for evaluation.

Try ExpressVPN Now – Risk Free

IPVanish Free Trial

If you have an iOS device, you could opt instead to utilize the IPVanish seven-day free trial period. To sign-up, you’ll have to go through the App Store and follow through with selecting a plan.

Even though your payment method will be stored, it won’t get charged as long as you discontinue the service before the trial period is over.

Is IPVanish Worth the Effort?

IPVanish has been around since 2012 and they are based out of Florida. Their team has more than 15 years of experience in Internet technology, helping them to become a leader in Tier-1 VPN services. That simply means that they own and operate their network instead of using other company’s servers.

The service they offer is exceptional and rarely disconnects. In addition, reaching their customer support team is simple and always yields helpful responses. They provide software for your mobile devices plus Mac and Windows.

They maintain a no-log policy to protect your privacy. With that said, not everyone feels comfortable using a VPN provider within the Five Eyes Alliance, so that’s something to keep in mind.

Final Thoughts

If you need time to try out IPVanish VPN, it’s simple to use their software during a seven-day trial or money-back guarantee. Just make sure you cancel service before your time is up to receive your refund.

Also, take the time to understand the refund policy so you don’t lose out in the end.

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John Bennet
John Bennet is an experienced data and communications engineer and cross-platform copy and content writer and editor with a keen interest in cybersecurity. He has been working with and researching, VPNs and other online privacy tools for many years.