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How to Cancel IPVanish and Get a Refund (Tested 2022)

Kate Hawkins
Last Updated by Kate Hawkins on May 01, 2022

IPVanish was true to its word and gave me a full refund when I canceled within 30 days. The money-back guarantee applies even when you sign up for IPVanish's cheapest plan on the special deals page.

IPVanish is a top VPN service, but it may not be the right choice for you. Luckily, it’s easy to get a full refund with the 30-day money-back guarantee. I personally tested the process myself and I didn’t even need to deal with the hassle of speaking to the customer support team! The entire cancellation and refund process is automated through the website.

If you’re ready for a change from IPVanish, I recommend ExpressVPN. It’s secure, fast, and trustworthy with an independently audited zero-logs policy to ensure your privacy. You can purchase ExpressVPN with confidence as it’s backed by a “no questions asked” money-back guarantee. You’ll have no issues getting a refund if you change your mind.

Try ExpressVPN risk-free

Quick Guide: 3 Easy Steps to Cancel Your IPVanish Account and Get a Full Refund

  1. Visit the IPVanish website.. Log into your account.
  2. Cancel your subscription. You can do this in the Subscription menu by clicking “I wish to cancel my subscription.”
  3. Get your money back. Once you’ve confirmed your cancellation, you’ll have your money back within 3 business days.

Step-By-Step Guide: How to Cancel IPVanish and Get Your Money Back

  1. Visit the IPVanish website.From here, you can access the account login page.
  2. Enter your IPVanish account login details. You’ll need your username and password.
    Screenshot of IPVanish log in page, highlighting the username and password input fields
  3. Click the “Subscription” tab. You can find this on your account dashboard. 
    Screenshot of IPVanish dashboard with Subscription menu tab highlighted
  4. Click “I want to cancel my subscription.” This is underneath your subscription details.
    Screenshot of IPVanish account information screen with highlight box around "I want to cancel my subscription" link
  5. Click “Cancel Now” on the pop-up options. This immediately ends your subscription, so you can no longer use IPVanish.
    Screenshot of IPVanish website with cancelation pop-up, "Cancel Now" box highlighted
  6. Wait for your refund. I paid for my subscription using PayPal and had my money back in less than an hour, but it could take up to 3 business days depending on your payment method.

The Best Alternatives to IPVanish (Tested in May 2022)

1. ExpressVPN — #1 Alternative to IPVanish — Top-Tier Security and Audited Zero-Logs Policy

Key Features:

  • 3000+ servers in 94+ countries for fast speeds and reliable connections
  • Military-grade encryption, leak protection, and audited zero-logs policy
  • 5 simultaneous device connections
  • 24/7 customer service with live chat, online FAQs, and knowledge base
  • 30-day money-back guarantee

ExpressVPN is the top alternative to IPVanish with its high-level security features and privacy policy. Alongside military-grade encryption, it also offers built-in leak protection, a kill switch, and obfuscated servers to maximize your online security.

The company is based in the British Virgin Islands away from intelligence-sharing alliances, so it cannot be forced to log or share any user data. ExpressVPN has RAM-based servers that are physically unable to store data and has even undergone an independent audit to prove it never logs user information. In 2017, this was confirmed in a real-world case when a physical server was seized by the Turkish authorities in an investigation and no  identifying user data was recovered.

ExpressVPN’s servers provide fast connection speeds, making online activities smooth and lag-free. After extensive testing, I discovered ExpressVPN is one of the fastest VPN on the market — its Lightway protocol meant my speed dropped just 18% on average from my base connection. Lightway is a proprietary protocol developed and it’s even faster than the popular OpenVPN (although both are available, alongside IKEv2).

Screenshots of ExpressVPN connected to servers in France, Germany, the US, and Australia, accompanied by Ookla speed tests for these locations
ExpressVPN is the most reliably fast VPN I’ve tested

These consistently high speeds mean that ExpressVPN is an excellent choice for streaming Netflix US, Disney+, and other services, plus anonymous torrenting and secure online banking. In tests, there were no issues accessing any of these services no matter the server.

You can try ExpressVPN risk-free as it’s backed by a 30-day money-back guarantee. If you’re not satisfied, you can get a refund with its “no questions asked” policy. I tested the process myself and it was easy — it took less than 4 minutes for the live chat agent to arrange my refund, and I had my money back in 5 business days.

It’s just as easy to get a refund from ExpressVPN as IPVanish

Try ExpressVPN risk-free

May 2022 Update! ExpressVPN has dropped prices for a limited time to a crazy $6.67 per month for the 1-year plan (you can save up to 49%) + 3 months free! This is a limited offer so be sure to grab it now before it's gone. See more information on this offer here.

2. CyberGhost — Optimized Servers for Lag-Free Access to Your Favorite Streaming Platforms

Key Features:

  • 7900+ servers in 90+ countries — range of optimized servers available
  • AES-256-bit encryption, leak protection, and zero-logs policy
  • Supports up to 7 device connections
  • 24/7 customer service with FAQs, live chat, and knowledge base
  • 45-day money-back guarantee

CyberGhost’s optimized servers for streaming, torrenting, and gaming make it one of the best VPNs on the market and a great alternative to IPVanish. With CyberGhost, I could access content IPVanish struggled to connect to — like HBO, Peacock TV, and BBC iPlayer — as well as torrent and game online without interruption. These optimized servers are tested regularly by staff to ensure you get smooth connections for data-intensive online activities.

CyberGhost’s optimized servers access streaming platforms IPVanish struggles with

I found CyberGhost’s optimized servers were around 30% faster than the standard servers and quicker overall than any IPVanish servers I tested. If your regular internet speed is slower, I recommend choosing an optimized server connection whenever possible. You also have the choice of connecting to its range of global servers in the “All Servers” tab, which are spread across 90+ countries.

In terms of security, CyberGhost provides military-grade encryption, leak protection, and a kill switch for every connection. There’s even a built-in blocker against malware and trackers (it purports to block ads as well, but I found that it only blocks malware-filled ads, not regular pop-ups and banners). While the company has yet to undergo an independent security audit, it is based in Romania (ideal for privacy purposes) and supports RAM-based servers, which cannot store user data.

You can even test CyberGhost risk-free for a longer period than IPVanish as it has a generous 45-day money-back guarantee. If you change your mind during this time period, just contact the customer support team and ask for a refund. A 24/7 live chat representative offered to troubleshoot any issues for me when I tested this, but eventually confirmed my refund request. I had my money back in less than a week.

Try CyberGhost risk-free

May 2022 Update! You can subscribe to CyberGhost for as low as $2.29 per month + get extra 3 months free with the 3-year plan (save up to 83%)! This is a limited offer so grab it now before it's gone. See more information on this offer here.

3. Private Internet Access — Best Budget Alternative With Strong Security Features

Key Features:

  • 35000+ servers in 80+ countries — most extensive VPN server network
  • Military-grade encryption, data leak protection, and zero-logs policy
  • 10 connections at the same time
  • 24/7 customer service with live chat, online FAQs, and knowledge base
  • 30-day money-back guarantee

Private Internet Access (PIA) is among the best VPNs for Windows and other platforms — and also one of the most affordable. Its subscription starts at just $2.19 with the 2-year plan — a steep discount compared to IPVanish.

While PIA is low-priced, you’ll find its security is the same high standard you expect from a premium VPN. PIA provides military-grade encryption, leak protection, and automatic kill switch functionality to all connections.

Like IPVanish, PIA is based in the US, which has invasive mass surveillance and privacy laws. However, PIA has proven that it doesn’t store user data (despite not being independently audited). The company has been subpoenaed multiple times and has only ever disclosed the general location of a connection — no personally-identifying data has ever been released.

The downside to PIA is that it’s not the best choice for streaming. My speeds dropped when I connected to servers far away from my physical location. Slower speeds can lead to lagging and buffering when streaming content, although I found waiting for my content to load worth paying a lower price.

If you’d like to test the service yourself, you can try PIA risk-free for 30 days with its money-back guarantee. It’s easy to get a refund if you change your mind in the first 30 days — just contact the 24/7 customer support team and it’ll be arranged for you.

Try Private Internet Access risk-free

May 2022 Update! For a limited time only, save 82% with the 2-year plan + get an additional 2 months free! Hurry and check out the deal here!

FAQs: Getting a Refund From IPVanish

How do I cancel and get my money back from IPVanish?

I personally tested the refund policy — just follow this 3-step guide. Using the quick guide, you can cancel your subscription and have your money back in less than an hour.

Keep in mind that IPVanish doesn’t give a 30-day guarantee with all plans — it’s only available on the yearly subscription. This means if you sign up for a month-to-month subscription to test IPVanish, you aren’t covered by the money-back guarantee. You’ll only be granted a refund if IPVanish doesn’t work but in these circumstances, it’s at the company’s discretion to give your money back.

Warning! The IPVanish money-back guarantee only covers sign-ups made via the company’s website. If you subscribed through the Google Play Store or Apple App Store, you’re subject to each store’s specific Terms and Conditions instead and may not be able to get a refund.

Can I cancel IPVanish anytime?

Yes, you can cancel IPVanish anytime after you’ve subscribed. You don’t even have to contact customer support.

IPVanish has an automatic renewal policy when you subscribe to its service, so canceling your subscription will stop it from auto-renewing. After canceling, you’ll still be able to use IPVanish until the end of your subscription date. If you cancel within the 30-day money-back guarantee, the VPN will automatically issue you a refund.

How long does IPVanish take to issue a refund?

IPVanish aims to have all refunds processed within 3 business days, so you can expect to have your money back by then. When I canceled my subscription, I had my money back in my account in less than an hour! If you haven’t had a refund after 4 business days, get in touch with customer service so they can look into it for you.

Can I get a refund if I’m outside the money-back guarantee period?

It’s easy to get a refund if you’re within the 30-day money-back guarantee, but it’s not guaranteed once you’re exceeded this timeframe. However, you may be eligible for a refund if the service isn’t working and you’ve contacted customer support to try and fix the issue. This is at the discretion of IPVanish and isn’t guaranteed.

If you’re looking for a VPN that you can try for longer than 30 days, I recommend CyberGhost. You can test CyberGhost for a full 45 days with its money-back guarantee, which is significantly longer than IPVanish and most other VPNs.

You can take advantage of CyberGhost’s money-back guarantee and use it for free

Try CyberGhost risk-free today!

Secure Your Connection With the Right VPN for You

IPVanish is a good VPN service, but it’s easy to get a refund if you don’t like it. If you’re still looking for an alternative VPN, ExpressVPN is one of the best VPNs available on the market today and it beats IPVanish on all fronts: speed, security, and servers.

Better still, you can buy ExpressVPN with confidence as it’s backed by a 30-day money-back guarantee. If you’re not satisfied, customer service will process a refund quickly with no questions asked. I’ve tested this myself and it took under 5 minutes to get my refund approved over 24/7 live chat.

Summary — Best Alternative VPNs to IPVanish in 2022

Top Choice
$6.67 / month Save 48%
CyberGhost VPN
$2.29 / month Save 82%
Private Internet Access
$2.19 / month Save 82%
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Kate Hawkins
Kate Hawkins is a tech-focused writer and web expert with a keen interest in online security and privacy. She enjoys getting stuck into new technology and researching the latest cybersecurity trends to keep readers informed and safe online.